SUBMIT A COMPLAINT / HORRIBLE service from this company that takes no responsibility for their products

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HORRIBLE service from this company that takes no responsibility for their products. We purchased (2) $2, 800 Bradington-Young leather sofas on 12/10 and when they arrived 2 months later and one was scratched they made us send it back to the factory for it to be repaired. This took a month and when it was delivered it was the wrong sofa entirely! The delivery company they contracted with had to locate the sofa (*we stayed in contact with the delivery company since Carolina Rustica would never call us back or keep us informed, they washed their hands of it since it was now the delivery companies responsibility) and then it took a couple weeks to find it and another before it was delivered. When it arrived the scratches had been repaired and looked even worse than when we received it the first time. We had to fight with CarolinaRustica to get some money off since we couldn't do anything about the sofa at this point. Just awful and not worth saving any money for the lack of service and inability to stand behind their product.

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  • Ri
      11th of Apr, 2012

    I disagree with this complaint. I own the delivery company that botched this shipment. True, the customer received horrible service and I can not believe that we seem to have dropped the ball over and over on this one customer. Much to my embarrassment, we did. We have a great track record for tens of thousands of deliveries over the years but sometimes, we make mistakes too and it seems they are never little ones when they occur. The customer has every right to complain but the complaint should be against us, Sun Delivery, and not Carolina Rustica. We are going to work with Carolina Rustica to make this customer completely whole as is our obligation but Carolina Rustica should not be thrown under the bus on this one. It was our fault, not theirs.
    Rick Phillips
    Sun Delivery, LLC

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