Carolina Cleaners Dry Cleaning Chapel Hill / Lack of service, failure to honor agreement, business malpractice and poor customer service!
Carolina Cleaners Dry Cleaning Chapel Hill - www.carolinacleaners.com
On the morning of Oct 22nd, I dropped off 5 shirts, a pair of trousers and a suit for same day dry cleaning and ironing. After collecting the garments at 6:15 PM, I noted that they had NOT been cleaned nor pressed. The shirts were crumpled and creased and had clearly not been ironed. I returned to the store at 7:30 PM and when I brought this to the notice of an employee who refused to acknowledge the lack of cleaning and ironing, and did not honor a refund. When I pointed out that the clothes looked worse than when they were dropped off, he just gave me the manager's name and phone #. This was a breach of customer service in not acknowledging a customer's complaint. The employee was extremely rude and disinterested in resolving the issue. When contacted, the manager began to cast aspersions on my character instead of addressing the lack of service and poor quality of their laundering. A simple solution would be to offer a refund or a re-do; however, this organization's policy appears to be to defraud customers instead of providing a service. Please avoid this agency at all costs.