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Like other people on this forum, I had a Carnival Sea Miles card. In December when my points converted to fun points, I lost over 70, 000 points. I even have an e-mail from David Canen at Sea Miles stating my points, but I Barclay's says I don't have proof of my points. I filed a case with Barclay's, which was declined because of a lack of evidence. After my insistance, they stated that they did not have a copy of the letter from Canen. I have faxed that letter, and I am waiting for a response. I also filed a case with the State Department of Deleaware Banking, [protected]. My advice is get rid of your Barclays Card and never associate with Carnival or Barclays. When you try to contact someone at Barclays, the representatives are all in the Philippinrd. I have tried about ten times to find a contact in the United States, but the customer service people will only provide a fax. Don't be fooled! If you ask for a supervisor, no one will call you back! The only way to get to a supervisor is to insist that you will not wait for a call back. I have called over ten times, and a supervisor never called me back. Do you want to be involved with a company with this kind of poor service? I don't. I am paying off my balance, and I am cancelling the card as soon as the points issue is settled.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.
If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.
Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.
This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)
I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.
There are other better choices out there. Be aware - Mike
I have heard that you get a call back within 48 hours and that Barclays posted all the points that were not redeemed already under the old program.