Menu
Carnival Cruise Lines
Carnival Cruise Lines Customer Service Phone, Email, Contacts

Carnival Cruise Lines
reviews & complaints

www.carnival.com
www.carnival.com

Learn how the rating is calculated

4.0 1287 Reviews

Carnival Cruise Lines Complaints Summary

941 Resolved
335 Unresolved
Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Carnival Cruise Lines has claimed their business profile
Get notifications about new complaints and reviews of Carnival Cruise Lines. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Carnival Cruise Lines reviews & complaints 1287

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
2 reviews
1
8 reviews
Sort by:

Newest Carnival Cruise Lines reviews & complaints

ComplaintsBoard
L
2:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Carnival Cruise Lines email that I got from carnival. [protected]@contractor.net

I just want to ask about the email that I recieved about last week ago.It was a job offer from carnival.[protected]@contrator .net.Can u just confirm it for me to clarrify if its real, or scam?
Heres the full email.

Michelle Galaura,
We have received your submitted CV/RESUME and we sincerely
appreciate your interest in our company, in line with this, we have
reviewed your CV/RESUME for employment consideration as your education
back ground, previous experience meets up with the required
qualifications for the Post of Hostess
the salary amount of 6, 500 USD Dollars per month.

We are desirous of having you to work with us after this assessment
by us, as we see your skills as value addition to our company and our
clients respectively.

Benefit:
Kindly Note The company will provide free accommodation, Insurance
(NIN), Flight Ticket, Tax Free, salary allowance, Free Medical Expenses, Vacation paid leave Allowance and many more benefit you will see in
your Appointment Letter

Working Schedule:
.Working Days : Monday to Friday:

. Employees shall also be entitled to over-time allowance if their
work time exceeds the official stipulated hours. Salary shall be
liable to increments with time and employees' official promotions and
position in service.

. Saturday & Sunday: Off Day

.Shift Time: Morning and Night.

.Contract Period: 2 Years contract and it can be extended if only you
wish to remain with our company

After the End of 2 Year Contract We are offering you 3month vacation
interval and during this period.. You have the chance to visit your
love ones and family. Note that The company will take care of your
Vacation flight ticket and (Return Ticket to and fro).

As a notice of acceptance of job offer, we shall send you appointment
and invitation letter for you to sign and return the sign copy back to
us for record purpose. So therefore kindly let us know if you are
satisfied with the salary rate above and ready to work with us in our
company. order for us to proceed further.and also kindly have in
mind that any applicant seeking for job in our company.{HE OR SHE}
are to Follow our instruction carefully and we assure of the job we be
Your. Thanks

Please keep this job reference number (CCL/USA/JULY/2017/3131) important
as it will be needed from time to time in respect of your job
application and Interview. For Interview.

We await to hear from you ASAP.

Best Regards

Capt Don Hill

+[protected]

I will be patiently waiting for your response.Thank you.

Read full review of Carnival Cruise Lines
View 0 more photos
Hide full review
ComplaintsBoard
K
12:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines dropping off passengers at port canaveral, what a nightmare

I just dropped off 5 relatives at Port Canaveral. What a nightmare. The crew in the drop off area purposefully create dangerous conditions in that area and need to be retrained. Sign says Left lane for Parking, Right lane for Dropoffs. 4 signs. Good. Then a guy stops me and asks :Are you dropping off? YES I SAY. I move forward 11 feet, another guy asks the same question!. I move forward another 12 feet, 3RD GUY ASKS THE SAME QUESTION! Get rid of them. I pull up to the drop off area. STOP yells a guy, I WILL TELL YOU WHERE AND WHEN TO GO!. Hint, there are 30 drop off places I could have driven up to to drop the folks off without any of these employees. 3 more employees at the drop off entrance. Then I finally get to go forward, only 4 cars in line with me and some guy runs out in front of me and stands 10" in front of my driver side bumper and yells at me to move UP. If I do, he will be hit. Get them out of there before he gets hit. What an idiot. we can drop off ourselves just like at the airport without any of their "create a mess" hassle. Picking up is going to be a nightmare if these idiots are directing traffic.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
3:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines our recent cruise experience booking number 6mb1q5, lillian fonseca - fall aboard the conquest

Good Evening,
I am writing you for two reasons. First to let you know that we had a wonderful time on our family cruise on your ship, the Conquest (July 15-20).

Secondly I would like to inform you that my mother, Lillian Fonseca, fell on her way out as we were disembarking at the port of Fort Lauderdale. This was due to the fact that the flooring and the carpet have a slight uneven slope and my 82 year old mother was walking and caught the edge and had what could of been a potentially very serious fall.

As a result of her fall we had to take her to the ER at Westside Regional in Plantation, FL. I am informing you in hopes that perhaps you can take precautions and advise guests on the uneven floors between the carpet and the tile.

As the days passed, mom was in a great deal of pain and she developed a very large hematoma on her left upper outer thigh, resulting in the ER visit.

Being the proud 82-year-old woman she is, she did not want me to mention this to you: however I am doing so in hopes to avoid this happening in the future. Fortunately my mother did not have any broken bones, but this could easily of happened due to the nature of the fall.

Perhaps a simple warning that the floor is slightly uneven where it meets the carpet area, or even better, staffing the areas where guests are disembarking would avoid this happening in the future. There were no Carnival personnel in the area to assist my mother. Fortunately several guests and family members were present to help her.

Again this is simply to inform you so that in the future this type of fall can be avoided. I thank you for your time, and hope that your corporation will take action to lessen the possibility of this happening again, and perhaps having a guest seriously injured.

I did try calling Carnival customer service line and corporate line but was put on hold for over 25 minutes on three occasions.

Below please find the pictures of mom's painful injury.

image1.JPG
image2.JPG

Again, thank you for your time and consideration on this matter.

Lili DiStefano
[protected]
Sent from my iPhone

Read full review of Carnival Cruise Lines
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
4:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines carnival magic change in itinerary and cabin lights

My family and I went on a 5 day Caribbean cruise on the magic last November departing from Port Canaveral, Florida. My sister and I each booked a balcony room each holding four guests per room. Our rooms were side by side. The lighting in my cabin messed up throughout the entire cruise. The lights would randomly go out for no reason. It was very frustrating. When I reported this to staff they said they would check into it, but never did. During our cruise we experienced very high winds so unfortunately we were not able to port at one of our destinations, Grand Turk. I understand that safety is the most important factor, but what was really aggravating was that the boat instead stopped in Nassau. What made this so aggravating was that we had a very bad experience in Nassau several years ago and had very consciously avoided cruises that stopped there. We actually paid $200 extra per person to book a cruise that did not stop at this port. We also had to pay out more money to book an excursion there because we had planned on swimming at the pier at Grand Turk at no cost. I called Carnival when we returned home to complain, but I felt like the staff was really rude. I was told that I should have complained while on the ship. We are very loyal cruisers with Carnival and this is not the type of service we are used to. We are very hesitant about Booking another cruise with Carnival. We are considering cruising with a different cruise line in the future.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
7:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines gratuities for recent cruise

Hello

I looked everywhere for an email address for Carnival Liberty but I couldn't find one. I could only find a phone number but I'm back home in Australia now so I don't want to pay the international long distance phone rates.

On our cruise with Carnival Liberty we had to pay gratuities for each person (we have 2 small kids as well). I wasn't happy paying this as I gave the cleaner of our room a tip. I just found out from my father-in-law that it was not compulsory which I'm really annoyed about. If it had of said on the bill it was optional then I would have lined up at Guest Services to get it taken off.

How do I go about getting it refunded?

Thanks
Stephen

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
9:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines my dad was not refunded for his ticket.

Booking number 6SQ3N7. Carnival inspirations. Me my dad and sister were booked to go on the cruise. My dad lost his birth certificate the day we were to board the ship. He was born in LA so we went there to get a copy of his birth certificate they said because of his age they could not give him a copy they would have to mail it...You have to be born 1964 and up...They gave us a receipt. My dad had a stroke a few months ago. We already booked this trip..He really wanted to go..Life is short...They would not let him on they said he would be reimbursed for his ticket but me and my sister would not...We all checked our luggage in before we checked in...They put us in a room and said they would get my dads luggage and bring it back...we waited 2 hours and still no luggage since I was checked in I said could I go on the boat and look for his luggage ..They let me go I found his luggage underneath a pile of other luggage. They were not looking for it...I had to bring it off my self...My dad was not reimbursed yet for his ticket like they told us he would...It was a terrible experience...I have went on several cruises with you...My dad needs to be reimbursed.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
10:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines fun shop messed up order

Was on a cruise for my 20th anniversary on the Carnival Victory on the week of July 10th. I originally had scheduled for our room to be decorated and a cake to be delivered to our state room on the first day. Since our anniversary wasn't till the 3rd I changed the cake to be delivered to our dining table on then. Well the room didn't get decorated till day 3 of a 5 day cruise and the cake was delivered then to. when I asked the fun shop why my room wasn't decorated on the first day they said its because it was a packaged deal. when I scheduled on the computer it clearly had both days. When I told the customer service people on board to cancel the package, since the decorations would only be up for a day, they told me tough luck. We have always sailed Carnival but must say I was very disappointed. We just scheduled a fall cruise with a rival this week. VERY VERY SAD.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
6:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines family emergency cancellation

I was supposed to leave in 5 days for my cruise. I bought this for my mother an I. An emergency has came up to where she can no longer go. Due to last minute, fostering my niece, and keeping her away from the state, she is not able to go. 1 out 5 people I spoken to was actually nice about the situation. And due to the fact that it's not a medical emergency, or death, I'm told that i will lose over $1000 that I've already paid. I could later, send in court documents to prove whats going on and it's still not guarenteed a credit. I've offered to sale both my tickets, as i had someome to by them, I was told no, it would be cancelled and I'd lose my money as well. I'm left with the choice of going by myself, (and losing the money for tje other ticket), which i still do not feel comfortable going that far alone, or losing it all. It has been such a headache, I hardly see myself booking with this cruise line again.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
11:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Carnival Cruise Lines lost all my money on a cruise that I had to cancel because of scheduling issue

My husband and I have sailed on Carnival several times and always had a good experience, That is why when my co-workers and I decided to book a cruise that is the first place we went. We booked in March for a 7 day cruise on December 16, 2017. I put 500.00 dollars down on my cruise, and i bought the cruise insurance to be on the safe side since the cruise was so far away. My place of business always closed the week before Christmas so that is why we booked the Dec 16th sailing.One week after I booked and put down my down payment we found that the Christmas break was changing this year and we wouldn't get off until Dec 24th. The idea was for all of the girls in our dept to go together and we couldn't find another time to make this happen so, I canceled my booking. I got 53.40 back which was what I had put extra on the cruise and I lost all of the rest of my money. Aon Infinity Insurance would not help me because they said I would only get money back if it was a medical reason. I had only had the reservation for about 2 weeks when I had to cancel it. Here are the details of the reservation. 7 day cruise on the Carnival Magic. Departing from Miami on Dec 16th. Booking # 6LG3P8, group # 5VL5V3. Shirley and Michael Minogue.

Read full review of Carnival Cruise Lines
Hide full review
ComplaintsBoard
K
1:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines rescheduling our cruise due my father's deadly illness

We called twice to reschedule or cruise to a later date due to the fact my 94 yr old father has bacame deathly Ill and is on his last living days we are not able to leave him at this time.. we're not asking for our money refunded we just want to reschedule our cruise to a later time when things are right with our family.. they told us we can not get a refund nor reschedule they would only refund our taxes and port charge which is $200 something verses $1700. This is not a fair rule family emergencies come up and can not be helped or controlled at the time we booked this everything was fine like I said we are NOT asking for a refund just reschedule trust us we wish we didn't have to be going through this situation either...thank you mrs.Barber

Read full review of Carnival Cruise Lines
Resolved

I've looked and looked for an email to send to the reviews of guest administration and couldn't seem to find anything if you could please have some one email me on this matter and the shop date is July 26, 2017 on the liberty shop book #7LR6D6 thank k. Barber

Hide full review
ComplaintsBoard
K
6:01 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines cloud 9 spa bathrobe

Hello. I have sailed a few times in the last 3 years with Carnival and anxiously awaiting the day to finally purchase my bathrobe on the ship. We finally made the purchase on our last week's sailing. We followed label instructions and did it's first wash and it has unravelled and come a part. I have taken a picture and would like it replaced. It hasn't been a week since my husband surprised me with it on the ship. We had an awesome steward that made sure if was an awesome surprise for me. We were so happy with our recent sailing that we booked another sailing before leaving the ship for April 2018. I continue to share the news of how happy we are with Carnival and I hope and expect this to be resolved. Thank you

Read full review of Carnival Cruise Lines
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
8:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines cruise allowance for 100 carnival shares

Cabin 5056, Queen Elizabeth, 1/7/17

Hi We sent in by post to Carnival uk our copy share certificate and letter confirming cruise details.
Copy attached:
Shareholder Benefits
Carnival plc
100 Harbour Parade
Southampton
SO15 1ST

5th June 2017

Dear Sirs,

Shareholder Benefits

We are booked on one forthcoming cruise and would like to apply for shareholder benefits. Please find enclosed our proof of ownership by Nettie and also details below of the cruise:

QUEEN ELIZABETH Q723 1st July 2017 Booking Ref  XHWNMM

Please can you kindly apply Nettie’s onboard allowance.

Yours Sincerely

James and Nettie Lumsden

Carnival didn't acknowledge receipt. They never do. Only way to know is when you go onboard.
We saw no allowance on our account and went to clarify with Hayleigh in Cruise sales on board. She took up the case but Carnival denied receipt of letter. Hayleigh sent them our copy letter and share certificate.
They then said that the share certificate need to be reissued. Nothing was said about this to us before. We are on the register with our 100 shares.

We are platinum, about to diamond with Cunard.
What a way to treat loyal customers!

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
5:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines flight cancellation

We booked a 5 Day Exotic Eastern Caribbean Cruise – Booking Number 7PNOV9. Our trip Sail Date is today 7/1/17. This morning when we arrived at the airport our flight was cancelled due to crew problems. We were told there were no available flights until the evening. Which means we would have missed the ship's Boarding Time. We received a letter of apology from Spirit Airlines, which is attached. We are requesting a voucher or credit for a future cruise because our cruise was cancelled due to no fault of ours. The airline refunded me with airfare credits.

Read full review of Carnival Cruise Lines and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
L
L
Lechuck
, US
Aug 04, 2017 7:23 pm EDT

We booked a 4 Day Carnival Victory – Booking Number 6SH5R9. Our trip Sail Date is today 7/17/17. This 1am morning when we arrived at the airport our flight was cancelled due to weather problems. We were told there were no available flights until later. Which means we would have missed the ship's Boarding Time.Then we had to flight from Miami to Key West to catch the ship on the next day, so when we got there we were told a government penalty of $300 on each person is imposed when the Jones Act is violated. There is not our fault but we had to paid $1500 of our family. please help us to Mitigation if they can waiver the fine then we happy to come back next time on Carnival Cruise.

Best regard
Chuck Le

ComplaintsBoard
C
5:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines website/customer service

I spent of 2 hours trying to book a last minute 4 day cruise. The master card company had no clue how to answer my questions about redeeming points and sent me to call 3 other agencies, neither of which could answer my question. When booking my cruise online, my request could not be processed (twice) and when I called to book, the transaction was declined because my credit card was temporarily authorized yet I never entered my card number. When I called Carnival back after speaking to the card company I asked to speak with a supervisor regarding some compensation. I've been cruising with carnival for 21 years and it should never take 2 hours and over 8 phone calls to find out if I can use my points and to book a cruise. The supervisor was unwilling to help in anyway. Carnival has lost all of my business and I'll be booking in the future with Royal Caribbean, Norwegian and Celebrity. What a terrible way to teach an long time customer. They lost my respect and my business.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
7:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines carnival liberty/carnival cancelled my reservation without notification

On Mar. 21 2017, I booked a Carnival Liberty 4-nights Bahamas cruise from port Canaveral from Dec. 31 2017 to Jan. 4th 2018 for my daughter and myself through Expedia. The $300 deposit was made on the same day. Originally, I had provided a Visa card, then I switched to MasterCard for the $300 deposit.

One month later, in April, after I received both bank statements, I found out that Carnival charged $300 on both cards. I contacted Expedia and Expedia talked to Carnival, who said that $300 was charged to MasterCard only. Then, I contacted Visa to dispute the $300 charge on my Visa card.

On June 27, I received the letter from my Visa card company. Visa told me that Carnival thought the charge was valid. So, Visa is still going to charge me $300. The letter included a copy of a reservation to validate this charge. However, this evidence that was provided by Carnival is for a different guest, not me.

On June 28, I contacted Expedia again to find out which card was charged $300 by Carnival. Expedia then noticed that this reservation was cancelled by Carnival without notifying Expedia or me. Expedia contacted Carnival to find out why. The Carnival rep told Expedia that Carnival cancelled this reservation when they received the dispute from my Visa company. Now, I am charged with $600 without any reservation. I planned this trip a while ago with my brother's family in the UK, and it is a highly anticipated trip for both our families. Now, my daughter and I cannot go. We want Carnival to fix their mistake to rebook this trip for my daughter and me. We need to be on board with the rest of my family and my brother's family. Please help.

I attached my original reservation with Cruise Line booking # (6MS9G5) for your reference.

Read full review of Carnival Cruise Lines
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
8:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines carnival messed up my bookings.

We had confirmed reservation on carnival breeze for three for balcony for 2nd july sailing from Galveston TX. We made a wait list booking with 500 deposit on June 21st to accommodate our booking . We found cabin available on 22nd. We called in . Repo booked for us this cabin to add out daughter to booking. He said on 27th June it will take rest of the money from the card on file. So we had 5 days to make flight bookings etc for for. Today when we called to check her in, we were told they cancelled her booking as this was not booked by the rep on the waitlist but rather on separate booking. The rep had told us that the deposit is moved to this one and reservation was confirmed and wont be cancelled. Carnival customer service have repeatedly accepted it as their fault. We want our daughter to be with us for the celebration we have for our son with 5 other families on board this cruise we have arranged for. We want help. Please help us accommodate her.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
10:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines liberty

I am writing in regards to my family, friends, and relatives cruise on Carnival’s Liberty out of Port Canaveral, Florida on June 01-04/2017.
To celebrate my only daughter’s high school graduation, I purchased three ocean front balcony cabins to accommodate my daughter, her two friends (cabin 1), myself, wife, and son (cabin 2), and my in laws (cabin 3) at a cost of $4, 300.00. This may not be a large sum of money to some, but I saved for nine months to pay for this cruise. We also had my wife’s sister and her husband in a 4th cabin.
As we have previously sailed on Carnival twice, the Disney ships twice and several times on Port Canaveral’s Premier Cruise Lines (now defunct), I thought I knew what I was in for. I was wrong.
We had big plans for our stay in Nassau; Golf, deep sea fishing, Atlantis, visiting friends I have meet through my job in Port Canaveral. All were part of our plans until we found out that the Liberty would only be docked from 10a.m. to 6 p.m. Passengers could not disembark until 10:45 and when we did manage to get off the ship at 11:30 a.m., I asked Carnival ground personal when we should be back at the ship. I was given answers ranging from “I don’t know, “4pm”, 4:30pm”, “5pm”, and “if you are late the ship will leave without you”. We sailed all the way to the Bahamas to be at the only Port of Call for five hours?
Let me regress. The last time I sailed with Carnival, the ship arrived at 10 a.m. Friday and you had to return to the ship by 5 a.m. Saturday morning, a stay of 19 hours in port. Thinking I might be confused, I contacted my travel agent about the time Carnival stays in Nassau. She confirmed that it did in fact used to dock those hours but “that changed a few years ago”.
As we had so little time in Port and didn’t want the ship to, in the words of your staff, “leave without us”, we did virtually nothing in Nassau. Some vacation!
But I had to ask myself why so little time in Port? We were originally booked on Carnival’s Valor and that ship was swapped with the Liberty because the Liberty was a slower ship and the Valor would replace a slower ship on a Mexican destination. A possible explanation but not really. The Liberty took approximately 16 hours (5 p.m. Thursday until 9 a.m. Friday) to get to Nassau. To return to Port Canaveral it took 35 hours (6 p.m. Friday to 5 a.m. Sunday) to return to Port Canaveral.
The Liberty was at Sea Saturday doing slow circles or idling and still I wondered why. Why would passengers no longer have that 10 p.m. to 5 a.m opportunity to experience Nassau?
I believe I know why. Someone in the corporate office realized those additional 11 hours were time passengers could spend in Nassau’s bars, gift shops and casinos. By cutting the time passengers spend in Nassau by eleven hours, that is time they would spending money in Carnivals’ bars, gifts shops, and casinos. Plus, that is 11 hours Carnival would not have to pay dockage to Nassau. Is this my imagination?
I probably could have let all this go as poor planning on my part, but there is a kicker to the story. My wife has diligently taught mentally handicapped children for 23 years in Brevard County Schools here in Florida. She loves her job and loves her students even more. I mentioned to her that I was impressed with the accommodations that I witnessed on the ship that you make for children and adults with disabilities. Guess what? I suggest to my wife to go to the Liberty’s comedy show. We were very aware of the R rating but to our surprise Mr. Macy belittled children with disabilities. I don’t know if she was more appalled by the comedian or the fact that his delivery had 100’s of adults laughing at his insensitivity to persons with disabilities. Do you call this a “fun ship” vacation? Put yourself in our shoes. How do you plan to rectify this?

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
10:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines service on board was very poor

June [protected] 2TJ6K5 Carnival Splendor, Horrible service, always looking for someone to buy a drink, waiting for up to hours for ice, had early dinner at 6:00 pm didn't get main course til close to 8:00 p.m had to skip dessert because the next dinner guests were arriving and had to leave. Was this crew new or have a staff problems? We alway cruise out of Galveston Texas, and the staff is on top of things, this cruise was horrible. And want to be compensated for my grievances and my husband took a shower and the shower head fell off and broke on his head! Please contact us asap [protected] The Parker Family email [protected]@yahoo.com home is 5227 Terrace Wind San Antonio Texas 78223

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
1:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines charleston port authority

Thank you for your response. I think it would be very appropriate for you to share my comments with Carnival Cruise lines since they are the business operator that has to deal with the Charleston Port Authority as a tenant in their port terminal. You have my permission to share my name and contact information and offer that I would be glad to give them any feedback they would like to have. I can guarantee you that we were not the only cruisers that had very negative reactions to the check in, parking, and facilities. My understanding from some Charleston residents that we talked to during our weekend on land before the cruise was that the city was looking into a new facility that would allow them to increase the ships sailing out of the port and replace the old ferry terminal, but was running into significant opposition that was objecting to growth of the cruise business in their city. Thanks again for receiving my comments. We absolutely had a wonderful cruise once we left port. The Carnival Sunshine is a spectacular ship with a great crew.

Yours truly,

Doug Vandergriff
[protected]

Booking # 7BQ6L9
Carnival Sunshine Bahamas
May 29 2017 12:00AM

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
2:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Carnival Cruise Lines medical department carnival valor

To whom it may concern my name is d'wana tigue booking # 6lj6c2 sail date 6/17-6/22. I'm sitting here at home typing the complaint when i should be on my cruise, i was attempting to get my medication out my luggage when the porter told me that by time i reach my room my luggage would already be there. So not the case. So me and my daughters walked around the ship to get to know our way around and had a little lite snack. Went back to the room and my chest started to hurt.I could not take my medication because i did not have my luggage. So my daughters went to ask were could they get my luggage from because they needed to get my meds for me. They were sent to the doctors office and when she stated that i was having just pain all hell broke loose. The doc's came into the room asking if i was breathing and told them that i was fine just some chest pain that's when the said i had to go with them to have and ekg done and be check out and they call the ambulance to take me to the hospital i stated to them i did not need to go to the hospital i have chest pain all the time just needed to take my nitro and rest. The paramedics arrived check me out ad asked if i wanted them to take me to the hospital and i told the no that i was fine my blood work came back negative and my ekg was the same. I want to know will i receive a refund or receive another cruise date.

Read full review of Carnival Cruise Lines
Hide full review

Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Carnival Cruise Lines customer service

Phone numbers

1300 385 625 +1 (800) 764-7419 More phone numbers

Website

www.carnival.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Carnival Cruise Lines?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Carnival Cruise Lines Customer Service. Initial Carnival Cruise Lines complaints should be directed to their team directly. You can find contact details for Carnival Cruise Lines above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Carnival Cruise Lines. Discuss the issues you have had with Carnival Cruise Lines and work with their customer service team to find a resolution.