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Carnival Cruises / reimbursement of fuel surcharge

1 United States

We have not received a reimbursement of the fuel surcharge promised to us on Friday, Dec. 12, while on a cruise, Dec. 6 - Dec. 17. Our travel agent, after checking with Carnival, states that we will not receive the reimbursement; that it will not be given. The information provided at the pursur's desk by two separate employess was a total lie.


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