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Carnival Cruise Lines Complaints Summary

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Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Carnival Cruise Lines hurricane florence

Hurricane Florence made land fall in North Carolina and we were declared a State of Emergency. Our reservation is schedule for December 15th but since there is a lot of unexpected expenses to take care of our property we are changing our reservation for a later date. We are requesting a waive on the penalty for changing the dates on our trip. Reservation # 3XWT70 .

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Carnival Cruise Lines promotional deals

I recently purchased a cruise through Flight centre on 13/09/2018, on the 19/09/18 I received an email advising of a promotion .
ref.no.CDVC4X .Nigel Clarke .ph0412952266
ref booking.Q18687198
promo code.UE9
CCN.[protected]
I contacted the travel agent to advise about the promo, she stated she contacted Carnival & was advised that this promo could not be added to the current booking as it was not done at the time, the only way was to cancel the booking & lose $900, then rebook.
I believe there would be some kind of way Carnival would be able to add this promo to the already existing booking, we are Carnival fans as this would be our third cruise with Carnival Australia. I contacted the help line & they were unable to help.
please assist in some way if possible, my contact email is [protected]@yahoo.com.au

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Carnival Cruise Lines hurricane altered vacation plans

Hurricane Florence was projected to make land fall in South Carolina where my wife and I live the same week we were supposed to board the ship for our cruise. We could not make the cruise because we had a State of Emergency issued by our governor, Roy Cooper. Major interstates (I-95) were shut down preventing us from traveling. Our children's schools were cancelled and we had to stay home and take care of them. We had to stay home and take care of our family and property. We are asking for a full refund or credit the money spent for another cruise date.

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Carnival Cruise Lines cruise out of baltimore 9 - 16 september

the cruise was originally suppose to go to bermuda. however, hurricane florence changed that. on friday, 7 sep, carnival sent out an email saying that we were not going to bermuda, but rather freeport. they offered up a 25% discount off our next cruise due to the change. once we sailed, carnival also cancelled freeport due to the weather. so, in essence, the cruise became a cruise to nowhere (we only docked at grand turk and half moon cay, glorified beaches at best). however, carnival did nothing for the patrons on the cruise after freeport was cancelled. the 25% pre-cruise discount was not increased, and all patrons received via refund was port and docking fees for freeport. i believe patrons on that cruise deserve some sort of compensation from carnival for freeport being cancelled !

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Carnival Cruise Lines everything about the cruise

Date: August 5-10, 2018 - ID #: SID46863664

There were three of us. Myself, my husband, and my 75 year old mother in law. We were woken up every night by loud screaming adults right outside our room at all hours of the night and morning.

There were two dining rooms and one was regular seating. We couldn't go in there even though we were given a table number when we arrived. When I asked the reception area they couldn't explain why.

My room- The black out curtains in our room had numerous holes and the morning light shines thru.

Luggage- My mother-in-law's luggage didn't show up until after dinner on the first day.

Shore Excursions - Very disorganized. One of our Shore Excursions time was incorrect. Luckily there were three spots left for the time we wanted. They managed to book that time, but not until they charged me again and we were charged more since it was on the ship. We waited for an hour outside in the heat before we actually left. And honestly the excursions could have been anywhere - there was nothing special about them.

Pool - My pool sandal literally got stuck to the floor it was so sticky. There was an adult pool - however it was ten feet away from the only other pool on the whole ship!

My facial - All I wanted was a relaxing facial. She insisted on asking me a bunch of questions about my daily skin care. This of course was so they can try to sell me overpriced skincare products. After the least impressive facial I ever had she told me to wait in the room. After five minutes I left the room to use the restroom. She was at the front desk helping out another customer. So I waited there for a few minutes while she helped another customer. When she saw me she seemed quite annoyed and said " I told you to wait for me in the room". I advised her that I needed the restroom. Then she still insisted that we go back to the room so she can try to sell me products.

Casino - the casino allowed smoking. It was unavoidable as we had to go through the casino to register for the dinner in the dining room. From there we could walk down two flights of stairs to the dining room.

Guest Services - I tried calling them a few times during the week and not once did anyone pick up the phone.

Food - was okay. The drinking water out of the fountain did not taste right. I could only drink bottled water that I had to pay for.

You're asking for a resolution. I would like a refund. We saved for along time to take this cruise. And we decided to take my husband's mother with us as she just lost her husband. We thought it would be relaxing and of course enjoyable. But it was anything but that.

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Montenotte
, US
Sep 26, 2018 11:11 am EDT
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I don't even know where to start, I guess I'll just start by saying that this is not my first cruise with your company; however it was the worse cruise I've taken with any cruise line.
The ship, Carnival Dream, was filthy. Our cabin was musty and curtains were coming apart from the top so we had to be careful how we closed them. People were smoking in their cabins and we complained. All they did was sprayed some flowery smelly spray down the hallway. The food was horrible. We had room service several times because it didn't make any difference and at least we could eat in peace. They allowed people to smoke in the Casino, what difference does it make? We were still breathing the filthy air that circulates to the adjacent areas.
To make our trip even more disagreeable we had the most horrific experience in our last stop, Conzumel. My husband and I decided just to take a walk around the port. We stopped at a restaurant (I will provide names if needed) and had two Tecate each and guacamole with chips. There was a lady selling jello shots and another young woman selling jellos in the form of fruits. I wanted one, she told me it had Tequila. I said alright, I paid $3.00 and once I finish the "watermelon slice" we proceeded to get it up and pay. We wanted to get back to the ship. As I'm walking towards the exit something came over me and I completely blacked out. I could hear my husband and other tourists saying to pick me up and take me back to the ship. I also heard in Spanish someone saying, call an ambulance. This happened within seconds! As per the EMT I was out .30 seconds! How did they get there so fast? My husband requested that I be taken to the ship. I asked to be taken to the ship. The EMTs refused and told me they had to take me to the hospital. They gave me an IV. I felt better but I was taken to the hospital where
immediately I was surrounded by doctors and nurses all talking at once. Also a young man asking for my insurance card, social security number and debit card. I was confused and my husband was scared. We kept asking to please take us to the ship. A woman came in the room and she said she was the liaison between the hospital and the ship. She told me the ship wouldn't take me. She said that Carnival Cruise and "them" have an agreement. That when tourist get sick on land the hospital takes them and the ship wont take me back. They told me I could die. That I had a syncope. They called a cardiologist and I told him I wanted to go back to the ship. He repeated the same words almost verbatim. The cardiologist proceeded to do an EKG, the cardiologist said the results were "not conclusive" that he needed to do an ultrasound. Again I heard my husband asking for a telephone to call the ship. He was told the phone was for hospital use only. I heard my husband telling them that they were keeping us against our will. The cardiologist did the ultrasound. The results were "not conclusive". He order another test were they have to inject a dye. At this point my head was not as foggy. I had more strength. I asked the doctor what happens if you find that my arteries are blocked, - surgery?- The doctor said yes, we'll have to do surgery. I couldn't believe this, I screamed and told them I wanted to leave right away, my husband demanded a taxi. We were still scare, we didn't want them to call the police and accuse us of disorderly conduct. Two thousand dollars later they called a taxi that took us to our ship. The ship doctor requested the hospital to send the results to them. The ship doctor review the results and asked us to sign a waiver. Back home I went to my doctor. I am fine. I don't have a heart problem. What I have is a big disappointment that we were not cautious against the perils of unethical people. I am angry with your company for not advising us NOT to purchase food items unless its from well known establishment.
I wont be taken a cruise with your line ever again.

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samantha Q
, US
Sep 24, 2018 11:19 am EDT
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I would like to start off by saying that this was my first cruise and not only that but it was my wedding cruise. I was traveling with 16 passengers with us. My 3 kids which one has allergies and is allergic to dairy eggs and milk and peanuts. This was notified well before we sailed. My son did not get the accommodations as he was promised at all. I was not notified that the Dr Seuss breakfast was only on sea day or I would have switched my wedding day. I was very upset to get on the ship to be informed of this. I feel like carnival just takes your money and doesn't explain anything. My party did not sit together at dinner like I was promised. The whole Wedding part was rushed I don't even feel like I got my moneys worth for the time given I felt it was rushed. My mother in law is vegan and she did not get accommodated for her food choices as well. I was suppose to have special embarkation and debarkation and did not get this either. My mother in laws ceiling part of the tiles were falling she requested a different room no one ever got back to her. When I got to my room my wedding dress was all over the hall opened out of the bag. I called guest services immediately and they never did anything about it. I was promised a lot of things that were not even possible example I was not told about my picture price until after I had paid for my room so me and my travel called carnival and they said they would make an exception and I could buy my proofs. So I told my photographer this as well he said he never heard of this. So I called my travel agent and the photography manager at the same time and he said that he wasn't giving anything for free first off I didn't ask for anything for free he was very rude and told me that he wasn't going to sell me my digital proofs. I kept explaining to people this was my wedding not just a cruise this is something you can never replace or fix it its a once in a lifetime experience. Since I was booking as a group I was able to get gifts for my guests for coming to my wedding carnival couldn't even get my gifts right. When I was disembarking off the ship some bags didn't get put out the night before remember it was my first cruise I was told no one would help me off the ship I had to put my 15 month on luggage and roll it out with him on top to try to get it off the ship. I was very disappointed my honeymoon dinner its the same dinner steak and lobster you just don't pay the 20.00 I told the hostess I don't eat that can they make me something else no give it to your husband then. The breakfast in bed was a joke its the same menu as anyone can order it didn't make me feel special the champagne for the wedding was so gross. I felt they used the cheapest alcohol on board they could possibly get. I was very disappointed with this and guest services doesn't help at all. my husbands aunt had a handicap room and she didn't even get a wheel chair on board a few nights she missed dinner because she couldn't walk that well. we have saved up for this special vacation for a long time and I want a refund. carnival has been notified they have not helped rectify the situation yet. still waiting

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Carnival Cruise Lines station steward using our cell phones

Tonia and Earl Scott
877 Marymount Ave
Norfolk, VA. 23513

I had the pleasure of cruising on Carnival Sunshine from June 29, 2018 to July 7, 2018. Since I have returned home, I became aware that my cellphone and my husbands cellphone were used when we left them in our room to charge. On July 2 @ 3:40 pm and 3:54 pm our cellphone was used to call [protected], on July 5, @11:52 pm and on July [protected]@8:28 pm and8:46 pm. Each call lasted one minute, but it cost me $29.95. I was under the impression that when I left my room it was secure. The only person who had access to my room was the stateroom steward, Komang. If this the type of service that will be offered on your cruises I will find myself sailing on your competitors cruise lines.

Thank you,

Tonia L. Scott

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Carnival Cruise Lines carnival victory cruise booking 3vdj73

This is my second attempt to lodge a complaint with no formal response from this cruise line. Sail date was 08/20/2018 to Bahamas out of Miami . We experienced waste coming up from the floors in our bathroom on the last morning. Unable to take a shower due to the horrible smells that accompanied the waste; we actually had to put towels down to do in and brush our teeth, throw water on our faces and left to go into a family members stateroom because of the smell. Also, during this trip we endured marijuana smells permeating our floor at night. As a travel agent I am finding it very unprofessional that no one has called or followed up with an email to date. Pictures are attached.

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Carnival Cruise Lines internet pricing

I booked a cruise on the internet and later when I got a booking confirmation I never took notice of the price I was charged which appears in the right hand corner at the bottom of the page. I only glanced at the date, room number and itinerary. Later when I went to the e-mail to book some shore excursions did I notice the price charged. I had made notes of the cost of the cruise when I booked it and it was $619 plus $130 tax and port fees for a total of $1498. The total charged on the booking confirmation was $1626.80. $128 more than I was quoted online. I went back online and the same midship room type on deck 7 was now only $1427 total. I phoned customer service and asked about the price guarantee and was told that room I had booked on deck 9 was now priced at $1626 and would not be going down in price as the ship was nearly sold out. She said she had no way to confirm the deck 7 price as it was now sold out as well. I told her this was my fifth trip with Carnival and that I had never encountered a price difference from the internet to what was actually charged. Her only solution was to put me in the rear of the ship on the 6th level. I want the price of my cruise to be reduced by $200 either by bringing the price down or an onboard credit Or I will never book a cruise on Carnival again and will do my best to discourage anyone from doing so.
Cruise booking is on Horizon, Jan 26, 2019 and booking number is 3PVJ64

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Philly2019
, US
Sep 14, 2018 3:13 pm EDT
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So you got a confirmation and didn't bother to read it to make sure it was correct? The problem is with you.

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Carnival Cruise Lines er needed aboard ship, charged for medical services

SILP-SS-IS-[protected]-2 Carnival Inspiration 06/01/2018 2TGJ09 R137
I needed ER services after dialing 911 it took over an 1hr to get any assistance. I was charged for the "services". After complaining on the lack of service the below was sent "We truly regret Ms. Mendez's impression from this cruise was so unfavorable. While we too share in her disappointment for the issues she experienced, regrettably there is no compensation. We hope we have the opportunity to win back her confidence on a future Carnival cruise"

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Update by FlowerPower1
Sep 11, 2018 4:07 pm EDT

I contacted the BBB and the executives stated that there is no compensation for my injuries and they would like to see me back aboard their ship, all the below emails are the " caring" executives that just take your money after the worse trip ever and expect you to come back. Send all your complains to the below emails to take a stand against companies that treat their guest and guest that are Veterans so poorly, take their money and after they take your money don't care about what you think of them!

'Sustainability@Carnival.com'; 'rfrizzell@carnival.com'; 'guestcare@carnival.com'; 'amarichal@carnival.com'; 'cduffy@carnival.com'; 'adonald@carnival.com'; 'info@carnivalcorp.com''iCare@carnival.com'

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Carnival Cruise Lines service

My cousin, friend and I just returned from a 4 day cruise from Jacksonville Florida to Nassau and Freeport Bahamas. This is not my first trip on Carnival and I had raved to my cousin in our friend how great my previous trips had been. We had booked a junior suite as there were three of us and according to the website this is a roomier Suite. upon entering our suite I was shocked at how small it was. Not only was it small but it was overcrowded with furniture. I understand having the couch in there as it turned into the third bed but there was alsoa chair that did not need to be there and a coffee table that did not need to be there. We push the coffee table under the vanity and move the vanity stool into the corner to make more room. Are stewardess Asus upon arriving hot if we wanted our clean room cleaned once or twice a day and we responded to her once a day would be fine. we did not realize that this meant she was not going to clean our room until evening other than cleaning bathroom, making beds and emptying trash the cleaning was not up to par. Dirty drinking glasses were left on the desk and 2 out of the 4 days my friend bed was not made properly. The service we received in the dining room was slow( not busy at the time) and when our dinner came it was luke warm at best. We did enjoy the comedy shows but overall, I will most likely not cruise with Carnival again.

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Carnival Cruise Lines no air conditioner in the room for over 2 days.

On August 28, 2019 I was going on vacation on carnival horizon, booking # 1PVD72. There was no air conditioner for 2 day with four people in the room, It was terrible. I gave complain twice to guest services and nothing was fix. The room temperature was 78 degree. We would change and we would be sweating. The room the booked us was also in deck one no good. The first deck you feel all the movement of the boat ugh horrible.

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Carnival Cruise Lines refund

Hello- I was scheduled (single) on a 5 day cruise from Tampaon 9 / 10/18. I fell August 30 th and broke my hip and had an emergency partial replacement. On aug 31, 2018. I called carnival on 9/2/18 my first day homesnd I was told I would have a refund of $158.00 of a $1198.00 amount. I was hoping someone could review and maybe increase my refund, $500.00 was a gift card from my son and grandkids. I don't want to tell them I lost the money for the trip they sent me. I did not buy insurance as this is my first broken bone and I am never sick and did not want it. I will include a photo of the surgical site.

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Carnival Cruise Lines passport card vs passport book; refund

My family planned a trip to Cuba on September 26 th. Before the cruise, Carnival sent me an email to register for the cruise. While registering, Carnival allow me and gave me the option to use either a Passport card or Passport card. While continuing to register, I submitted my daughters Passport card not to my knowledge that it wasn't going to be accepted to enter the cruise ship on the day of the cruise. We had to travel from New Jersey to Tampa, Fl to take the cruise. When entering the terminal, they withheld my daughter from entering and turned her away without no explanation. I asked the representative the reason and she stated that the card wasn't accepted and she had to leave the terminal. I asked to speak to supervisor but she denied to speak to us. There were two other guests to happened to carry the card instead do the to book and was also turned away. I contacted guest solutions and Beth was no help at all. She twisted the situation around and made it seem as if was my fault and my travel agent. Just for your information, Carnival website has nothing to do with either of us but the problem of Carnival. She stated, "What do you us to do, change our website?" Does Carnival teach their employees ethics and customer service? We work very hard to go on a trip, it wasn't given to us especially a 20 year old who was left in Tampa by herself because I wasn't able to afford airline ticket back home. The cruise was worse since I spent most of time crying for my daughter and I went to all routes on the cruise, they chose to brush me off even hotel supervisor.
The resolution that I am seeking: a refund for the cruise.
* most importantly, update the website were it blocks the option of the Passport card.
*A "warning" when traveling to Cuba, you are not permitted to use a Passport card.

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Carnival Cruise Lines carnival glory cruise line

These are the events that occurred on Tuesday August 28th upon the Carnival Glory where I was assaulted. Let it be known that when I did the Carnival Cruise survey they have all of this information which I also sent them. And I still have not heard back from them.

This was our first cruise we had ever taken. We were travelling with other family members, 14 in total, 10 Adults and 4 teenagers ranging in age from 13 to 16. We boarded the carnival Glory in Miami on August 25 which we had flown into Fort Lauderdale the previous day August 24 and spent the night there. Then we hired a shuttle to take us to Miami on Saturday the 25th morning to board the boat. Upon boarding the ship we were amazed as we had never been on a cruise ship before. The first three days were very pleasant. Good food, good entertainment and very relaxing. On Tuesday August 28 we spent the day in Routan on a beach. We went back on ship around 6:30 and decided to go to dinner. While we were walking down the hallway My wife and I saw a young man coming in the opposite direction cursing very loudly and saw him punch a door. We were not sure if he was intoxicated or high but he was very angry. There was a worker in the hallway where we were standing and the man approached me and was yelling "you looking for trouble" which I replied no absolutely not and then the man chest butted me and I went back against the wall. Again I repeated I didn't want any trouble. As I had said before there was a worker right there and saw this. The attacker which I will now refer to him as turned and walked away continuing down the hallway. There were people in the hallway also at this time. Still stunned from this incident my wife and I proceeded to the elevators. AS we approached the elevators he appeared from around the corner. When he saw me he said to me "So you don't want any trouble eh?" I said no I do not want any trouble but the attacker didn't back down and he started yelling foul language and called me a chicken because I didn't want to fight. At this point I agreed and told him whatever you say. Then the attacker started to walk away continuing to yell and scream at which time I turned to push the elevator button and suddenly he attacked me from behind punching me several times in the back of the head. When I put my hands up to protect myself the attacker swung at my face hitting my nose and lip causing him to lose his balance and fall to the floor . hen he got up and started to jump around but before he had another chance to take a swing at me another gentleman grabbed him and tried to restrain him. But the attacker managed to free himself and fled down the hallway. Minutes later Security showed up and I told her I was attacked so she told me to stay there and went off to find the attacker. I waited with my wife for several minutes but was concerned for the safety of my granddaughter and other family members so we went to locate them. When we found them we explained what had happened and then proceeded to guest services as we needed to talk to security. While we were waiting at guest services there was a gentleman there also (His name was Richard Carpenter) who had also had an altercation with a gentleman on the same floor and called 911. IT turned out it was the same gentleman who attacked me. We waited for the Security Supervisor for at least one half hour to at least 45 minutes. Our family was also with us. The security showed up and spoke with us. THey asked about the incident which we explained what happened and asked if we wanted to press charges. I had to fill out an assault report. I said yes I did want to press charges because I did not want my attacker running around loose on the boat as I was in fear for our safety. Then Security asked where did I want to press charges. And she recommended that we wait until we docked in Miami because that was the only way security could help us which turned out to be untrue as we found out when we docked. She asked if I needed medical attention and I said yes as there was blood on my shirt and my head and neck were throbbing. She took me and my wife down to the medical center for treatment. When we arrived there we filled out a report to see a doctor explaining my injuries. While we were waiting for assistance the staff repeatedly kept going into a room where the attacker was restrained to a stretcher because he was yelling and cursing. In short the medical center was very chaotic and after waiting a long time I was finally seen and they checked me over and told me to just rest and they would recheck my vitals in a little while. While I was resting I could hear the attacker still yelling and then a lady was brought in and they put her on the stretcher beside me. The nurse asked if I could leaveand come back in the morning as they were in a hectic state. The doctor gave me aspirin for my headache and neck. I left but did not sleep very well. In the morning I went back very early and the doctor checked my neck and gave me balm crème. And then said to come back the next day to get my doctors report which I did.

After all this chaos and incident our family felt very unsafe and I was in pain for the rest of the week. We were very disappointed in the way we were treated as no one made any attempt to keep in touch with us to see how we were doing and did not give us any updates on this attack. In order to get any updates on the attacker I had to go to guest services repeatedly and wait in line for more than an hour everytime to talk to security.

At one point I asked if I should talk to the captain to report this incident at which point the security guard told me that they wanted to keep the situation internally. And he informed me that everybody knew.

Needlees to say we had no Idea what had happened to the attacker and felt very unsafe and stressed for the rest of our cruise. When you plan a vacation which such a large family you would never expect something like this to happen on a boat. Ane this also affected all our family members.

In closing I want to say that we felt we were treated very shabbily and our family would never travel with Carnival Cruise Lines ever again.

Rheal & Joanne Comeau
4 Brook Street
Quispamsis, NB
E2G 1P1 CANADA
[protected]
[protected]

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Carnival Cruise Lines past excursion/ current booking

September 2017 I went on an excursion, in which the bus driver did NOT drop us off at our location. This made us almost an hour late and we did not receive the correct/proper training. I could not successfully scuba dive. We skipped over a lot of stuff. Therefore, I mentioned this and still did not get what I was told to expect as far as a refund.

Fast forward to now, I decided to give carnival a second chance. After the cruise has been paid in full months prior to its due date, I can't get a refund. I have recently went through a divorce in which I ended up having to my on my own. He wouldn't help. He isn't paying child support and I have accrued all debt. Therefore, my mother and I have got to cancel the trip and they want to charge a $300.00 cancellation fee?!?!?! Hello Hardship ----- what does that even mean to carnival. I need assistance with raising three children!

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Call the Waaaambulance!
, US
Sep 22, 2018 1:44 am EDT

A $300 cancellation fee is reasonable.

Hello? Hardship? You should have thought about hardship PRIOR to booking your trip. You could have fed your kids for several months, for what it costs to take a cruise.

What a selfish, selfish, parent! Money that could be used for your kids, is going on a cruise, while you are getting divorced?

That's just so low of you.

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Carnival Cruise Lines unauthorized credit card charges

Hi
Almost 2 months ago me and my son were on one of your cruises to the Bahamas.
You charged my credit card 100$ as a deposit saying I will get it back a week after the cruise is over . Two months later and nothing, I filled out the form on your web site twice, I went personally to the Bank and they know nothing about any refund .
This charge is illegal because I did not get any service for it and you never gave it back .
I want to get it back as a credit on my credit card, the same card you charged me over a 1, 000$ for the cruise, a.s.a.p

Oren Dann
Booking #: 3JHV54
E-mail- [protected]@msn.com

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Carnival Cruise Lines toilet back up

Spent the last 7 days on the Breeze, most disgusting spell in our spa room 11222. Toilets backed up, in shower. Smell was horrible, called our Stewart he kept apologizing, I know it wasn't his fault but it was so nasty for a vacation! Then people on our floor started talking everyone's were backed up and carnival gave some rooms credit, some back packs, we all had the same issue, and we didn't get even a room freshener! Why would you not do the same for everyone that had the same issue? Very disappointed differently not the fun time with best vacation garentee we experienced!

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Carnival Cruise Lines poor organization skills

I just returned home from a 7 day cruise Carnival Glory leaving August 25, there were several occasions that caused me to lose over 6 hours of my cruise in a line waiting to speak to someone from customer services. We were a total of 14 traveling together, the purpose of our trip was to spread the ashes of my deceased wife.
Four of my family members had errors on their cards throughout our cruise where they could not make purchases because their information was recorded incorrectly.
Then on day three my 60yr old brother gets attacked by a 20 yr old drunk that jumped him from behind punching him in the head and face. How the security team handled the incident was poorly done while our family was fearing for our younger members not knowing if they may get jumped as well, left us all uncomfortable and ruined most of the trip.
Then I see the arcade room and saw the price for young children to play arcade games, then getting charged for gratuities on my credit card without my consent which put my credit card company in alert mode causing all my sign and sail cards unusable. until I was able to contact my credit card company and rectify, though had the Carnival people simply contacted me first this would have been avoided.
Not to mention the fact that automatically charging gratuities gives the servers and bartenders their tips regardless of their performance.
There were a number of servers that were rude and ignored our requests making us wait, I say us because it happened to more than one in our group.
overall I think Carnival should change it's name to "Carnival Greed"
My family and I will be sharing our experience and my brother and his wife will be contacting a lawyer as well as local newspapers to make others aware of how Carnival treats their passengers.
and will never travel with "Carnival Greed" again.

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Update by Carnival Greed
Sep 17, 2018 1:15 pm EDT

So I get an email from Carnival customer service asking me to call their 1-800 number to assist me with my recent terrible cruise experience, against my better judgement I called. After being placed on hold for over 20 minutes I gave up, just another sign of how uncaring and greedy Carnival Greed is...

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Carnival Cruise Lines beds in our rom

Dear Ladies and Gentlemen,

last week (24.8.-27.8.18) we were on a Carnival Victory cruise (3 adults) from Miami to Nassau. Actually we have booked a room for three people and three bed of course. But the third bed was only a folding bed, not in the same size as the others. This was really uncomfortable and therefore a really disappointing occurence for us. We told the guest service, but there were no kind and helpful at all. We wish you to compensate this confrontation.

Kind regards,
Ahmet Oeylue

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Update by medicus96
Aug 30, 2018 7:14 am EDT

This complaint ist not valid!

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Carnival Cruise Lines airfare

Booked airfare with cruise thru Carnival, Thought it would be easy to book airfare with cruise, Part of return flight was cancelled and I filed a claim on July 4th. Was just informed Carnival does not refund airfare. Its in the fine print and was not told of this when flight was booked. What a Scam, total dishonesty and basically I paid for a service that was refunded to them but not to me per American Airlines.

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Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.

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Carnival Cruise Lines contacts

Phone numbers

1300 385 625 +1 (800) 764-7419 More phone numbers

Website

www.carnival.com

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