Carnival Cruise Lines
reviews and complaints

My name is Marty Thompson. I paid for a Carnival cruise for two that left Miami on Saturday, Sep 23, 2017 and was to return on Oct 1, 2017. My friend's family would not let her go because of the hurricanes I am 87 years old and was afraid to go by myself. I called the cruise line to let them know I would not be coming. I would like very much to rebook the cruise. I realize that I might be charged a fee for rebooking, but I do not want to lose all of my money because of my age and weather related issues. This would have been my 18th cruise with Carnival. I hope you can help me.

My family and i booked (booking# 7hb6n7, plus 3 others)this ship to stop in grand turk, now this port has been taken off, why ? no answer from carnival, other ships are docking there before and after our travel dates. We would like to know why and how was the decision made to take this port off if they are open? carnival will benefit the most from these changes, they will make a financial gain from these " fun day at sea", as they call it.

Freedom Booking #9L9HD3 cruise for Sept 9-16, 2017 to Key West, Freeport, & Nausau Bahamas...on Aug 25 Hurricane Harvey made a direct hit on our town of Victoria TX. This hurricane devastated the area and made the home that my husband and I are purchasing uninhabitable. The apartment that my son and his pregnant wife were living in became uninhabitable due to mold growth. Following the hurricane, we have ALL been living under the same roof in my in-laws home and endured 9 days of no electricity...While Harvey devastated South Texas, Hurricane Irma headed for the Bahamas and Florida...We called Carnival for a credit for this cruise as we booked it over a year ago but were DENIED because the ship was being rerouted 2 days prior to the sailing and headed to Isla Routan, Belize and Cozumel--destinations that my husband and I had already sailed to with no desire to want to return to...I informed the person at Carnival that we wanted cruise credit so we could take the Bahamas cruise at a later date--DENIED and we would be refunded fees and gratuities (~$350) only and lost $1500 because the ship was rerouted instead of being cancelled. We paid for a cruise to the Bahamas and wanted a cruise to the Bahamas-not ports we had already previously visited. Since then, I have received phone calls offering deals to sail again with Carnival but as of right now I will not sail again with Carnival due to this past experience--currently looking at other cruise lines

We are booked on the Carnival Glory Dec. 23rd, out of Miami. We have 5 cabins in our group, booked a year ago. We see that Carnival has changed the number of ports from 4 to 3. We paid for a 4 port cruise, now getting only 3 and two back to back sea days, we are NOT happy about this. We checked the Glory's itinerary the weeks before and they are scheduled for 4 ports, why can't we get that same itinerary? I would rather go to a port we have been before then another sea day, with no sun loungers available.

Due to the aftermath of Hurricane Maria, our itinerary was changed and we have been forced to travel to Mexico instead of Puerto Rico. We have been to Mexico several times and are unhappy with the changes. We have made several attempts to obtain a credit in order to travel with carnival to another destination but all supervisors state that this option cannot be done and if we do not want to board for Mexico, we would lose our deposit. This is completely unprofessional seeing as we are paying customers due to unforeseen circumstances we have not been given options that are suitable. Basically we are being forced to go on a vacation that we will not enjoy. Where is the customer satisfaction in this?! At least if we could have the option to get a credit to use at a later time, this would be appropriate seeing as we have chosen this company several times before. We have not even entered the cruise and dealing with customer service and all the inconveniences, we are not comfortable with the situation and are extremely unhappy. We have been valued members and are being treated unfairly with no regard.

I am booked on a cruise for Dec 23. Carnival Sunshine out of Port Canaveral...due to the recent hurricanes our Itineray has changed. We were supposed to stop at 4 ports and now has been changed to 3 on an 8 day sailing! We also want to see a port that is comparable to our original itinery Turks and Caicos/San Juan/St.Kitts and St.Marteen... currently my email states we will go to Turks and Caicos, St.Kitts and Amber Cove. 5 days is a long time on a ship.. 1 more additional port equivalent to St.Marteen would be nice ie. Antiqa...St. Thomas...Carucao...Aruba... I really dont care to see Dominican and we booked the original cruise based on the ports of call. Hopefully the email I recieved isnt final and please let us know if there will be any changes. We also want you to know we appreciate all you are doing to help the affected islands. Thankyou for your time, Denise

I call Carnival cruise, to cancel my trip after the horrible hurricane that just came through the Caribbean and destroyed alot of the islands we were going to visit, I'm afraid to go any where near those islands now because its going to take years too restore it, it's all over the news I feel it not fair that I have not been fully reimburse my deposit, I would like my deposit back, it is not my fault that this hurricane has caused a catastrophic catastrphe, please reimburse my money I need my deposit in Florida we took a bad hit also, it would mean so much, thank you

On October 7, 2017, I received an email from Carnival updating the itinerary of our cruise with which I am dissatisfied with. While I do understand the circumstances, this is horrible customer services. We have been to Nassau too many times and carefully selected a cruise that did not include this port. My husband and I specifically planned our ports for our 5th Wedding Anniversary and this definitely puts a damper on our plans. We have been cruising with Carnival since 2006 and seriously considering our cruising relationship. Instead of giving us options, they changed our ports without so much as a phone call asking if there is another ship we'd wish to travel on. This change was not customer driven as such the company should provide us options. We would still love to cruise but would like to choose a different itinerary.

This was my husband and mines first cruise so we booked a cabin with a balcony. When we first got to our cabin we noticed it being really hot and thought that when the boat got to moving it would cool off but NO it didn't cool off. We sailed on Sept. 28th-Oct.2nd on Carnival Valor (cabin8292) from Tex. to Cozumel. We reported out cabin being HOT to our cabin steward on Friday morning then to Guest Services and then again that night. They stated they would take care of it but the only thing they did was put a fan in our cabin. We were contacted and a maintiance personal came and had a meter to read the temp in our room and it read 72 degrees but the meter had wires sticking out of the top being held on by medical tape. My husband told the guy that we keep our house on 72 and in that small space we would be really cold at that temp. but we were sweating anytime in the room and while getting ready. It was cooler in the hallways than in our cabin.
On Friday night when we went to dinner ( we had anytime ) so we knew we may have to wait but they gave us a beeper but didn't have us down after waiting 30n minutes and seeing others that came in after us being seated before us and their parties were larger than ours since it was just my husband and I. Then we sat there and had to wait 20 minutes and only offered water and the food was horrible.
Then we reported being harassed by 3 young girls ages 9-12 staying on the same deck as we were. They called and knocked on our door numerous times. Guest Services said they would send security up to our cabin after waiting over 25 minutes and not seeing or speaking to anyone we left and went down stairs to another deck to see some friends we had meet on board. We stood in the hallway 15 of the 25 minutes because our cabin was hot.
If this is how Carnival treats guest and thinks this is ok well it is not and Carnival should be ashamed of themselves and should aspire to hold their selves to a higher standard. And if giving us only $200.00 is exceptable as a reimbursement that is a slap in our face because my husband is in customer service in his line of work and he would never treat is customers in such a way.

Hi my daughter and i went on a cruise on the carnival Conquest. She booked a spa experience for me with the hot rocks. Afterwards the girl sold me $300 worth of lotions oils and cactus brush. The lotion broke me out so bad i had to go to the doctor to have it taken care of. Now my brush has turned black and it is falling apart. I was told not to use it in water so i have not. I use it dry and always brush up as was told. This is the first and only cruise i have ever been on. I was already dissapointed the pool was small and the people were rude. We left from Fort Lauderdale Fl. to Naussa, carnival island, Atlantas. I can get a Drs. paperwork if needed. Meanwhile we are having to tell people to be very careful when going to the spa on this Ship. I live on 887.00 a month social security and got to go because i sold my house. I spent way to much for what we got. I am 64 and will never be able to afford to go again so please if you can help me with this i would really appriciate it. The cruise was under my daughters name Amanda Dilenge But i paid for it Diana Seese 2750 Alden Rd.Unit 50 Fruitland Idaho
83619 Please if i could get a refund to pay the Dr bill. I was not going to complain but people i know who have been on your cruises before told me to be sure and let you know. We were there the end of July and first of August.Booking number was 7PK9K8 State room 6271

My friend booked a cruise out of Tampa on Carnival Booking number 5GJ6R2, for her and myself. I injured my back last month and was finally able to see a Dr. He said no cruise for me, I have 2 herniated disc causing so much pain. Below is the doctors note. I am requesting a full refund please. This cruise was bought for me by my friend and I would like for her to receive any type of refund that I am given. Her name is on the booking also.
thank you
Jan Toro

Carnival Cruises should be ashamed of themselves. My family and I have a cruise scheduled for 10/15/17, and we know absolutely nothing about whether we are going on this cruise or not. When I've called to ask, they say maybe it will be cancelled, maybe not. They say if we go, there may be itinerary changes, but they have no idea what those would be. They keep saying, call next week, next week is the cruise! When are you going to give me information, the day of the cruise? In short, we don't know if we are going, where we are going, or even when at this point. I wish they would tell us something so I could change my flight or plan some other type of vacation as I've already requested that week off work, but Carnival is too worried about the money they will miss out on. I even asked if I could be booked on another cruise and I would pay the difference as it was more expensive but was told I would have to pay the penalties of cancelling my trip. Don' t risk your vacation with Carnival, like another review said, the little you save with them is not worth it.

To Whom It May Concern
This letter will start from my booking deposit all the way through our actual cruise. Please be mindful that this has been a terrible experience from start to finish no matter how we tried to look at it through positive eyes.
It all started when trying to book a Wedding Cruise with Jose Nunez in the beginning of this year 2017. It was supposed to be me my fiancé and three of our kids going but friends and family showed interest in going so on February 23, 2017 I asked Jose to conduct an email letting family and friends know that we had decided to get married during a cruise. People immediately started calling inquiring about this trip, some contacted their own agents or went directly to your site to consider the cruise. After setting up deposits and payment options the trip planning took off. Shortly after we started having questions and finding it hard to contact Jose. I had to make payments with random employees or coworkers he left contact info for. The cruise as I stated was supposed to be for our wedding. Jose said he would get all the information and set everything up. Months passed and no word on what we needed to do for our wedding. Thinking Jose had things under control we didn’t worry. Several friends and family had made their deposits and a payment or two to Jose but when trying to reach him became extremely hard they started dropping out of the trip not wanting to deal with trying to chase down an agent to pay off for this trip. Jose was never in his office his voice mail always stated that he was helping other cruisers and would get back to you in an hour and if not call him back. Well he never called back and never answered. I have his cell phone as well and he doesn’t even answer that. I made my last two payments to other agents because he was never there for me to pay him. There was no confirmation or instructions given after the final payment or follow up once he returned. I never spoke to him again. After months of nothing I looked went online to find out how I could get information on the status of my wedding. I called the wedding agent and was told that they didn’t have any information about us wanting to get married on this cruise. I gave them Jose’s name and told them that he said he was going to set things up and the agent said that what he should have done was give me the name and number of one of the wedding specialist so that they could assist me with that part of the planning. She then said to me that I had to make a full payment to have a wedding because we waited too long to set it up. I asked her for all information and she sent me an email with prices of which are total expensive for no apparent reason at all. She also included a picture package that was more than my damn mortgage for a few pictures. But with all of that we were willing to go for it. We set a date and were going to do it on September 16, 2017 a day at sea. Things seem to be going great. About a week later she calls me back to say unless you are renewing your vows we can’t do that day please pick another day. No problem September 13, 2017 at Grand Turk. The agent says I will hold this date for you and contact them to set things up. A month later I reached out to them again to follow up with the process. The new agent says to me that she has no notes or holds for my name. How is this possible? The agent says I’m not sure but so that I am up to speed with everything what are you trying to do? I explain everything to her and she says I don’t think you will be able to have your wedding there because it’s kind of short notice and it’s a very popular place for a destination wedding during this time. Would you like to have your wedding on the ship? I said is that the only way? She says yes. But you may have to change your date if we can’t do it then. Ok no problem. What dates can I have? She says I can get that information and get back to you, since this was cutting it close I asked her if it would be ok if she put me on hold. She said no that will be to long of a hold but she would call me back no later than tomorrow if she couldn’t today. I said ok and we hung up. Two days later I called back and followed up because she never called me back as she stated she would. What was said to me then was hurtful. The young lady said to me that they had no openings for weddings on the ship or at port destinations. Wow! After all that waiting and the constant run around I end up with nothing. Now this will just be a trip because I refuse to get married at the justice of the peace. Not to downplay disrespect or look down on anyone who did it that way it’s just not for me. This brings us to September 4, 2017 when Hurricane Irma came and hit the islands one being Grand Turks and myself and my fiancé begin to call carnival to find out what would happen about our now just family trip. We were told that Carnival was watching the news and weather just like everyone else just more closely in those areas for the safety of the upcoming cruise passengers as well as those already out at sea. They said we would receive emails with important updates. We never got one email from them about the updates. Our cruise scheduled for September 10, 2017-September 17, 2017. The cruise we booked was to go to the Caribbean (Grand Turk, Freeport, and Half Moon Kay) but due to Hurricane Irma the entire itinerary was changed. I found out the Thursday September 7, 2017 before we sailed that we would be now cruising to Canada instead. We called all night after seeing the update on the site and all we got was busy signals. I’m sorry the reason was because everyone was trying to cancel just like us. We had family members trying to call as well. How do you go from warm sunny beautiful Bahamas to Canada? This just unacceptable. No what we paid for or wanted at all. I started looking more into the website for helpful information since we couldn’t get in touch with anyone now for two days. Now on Saturday morning we see that fine print states that we would get a full refund IF the cruise was canceled due to uncontrollable circumstances. Well hell this is an uncontrollable circumstance why isn’t it canceled? Finally, Saturday afternoon I get a real agent on the phone. I inform her that we would like to cancel our trip due to the hurricane and she tells me that there is a fee for that. I told her that I had the vacation protection for all five of us. She says to get a full refund with the insure we would have had to cancel 48 hours before our trip is schedule. You have got to be kidding me. I explain to her how they were unreachable from Thursday September 7, 2017 all the way until Saturday September 9, 2017. She said I do apologize as we could not have foreseen the lines been tied up. I said and we could? She says there is no way to get around that. So, I said how much do I stand to lose from going through with the cancelation at this point? She explains that we would lose more than half of what we put into it. We were told that if we canceled we would lose the port fees, taxes and the cruise insurance if we canceled and only the price per person for the rooms would be credited to a future trip and in her opinion it would work out better if we take the trip. As we are talking I ask her about the change in the cruise and its new destination and itinerary. I told her that there is no way these two trips can ever compare in price. She says to me that the difference would be given in a credit towards another trip. With hundreds of dollars to be lost and many arrangements made for this trip we went ahead on this trip. September 10, 2017, we boarded the ship and went to our rooms to check them out. Our three kids were in a very small room with two twin beds and had to wait until 11pm to have the overhead bunk bed pulled down for the third child (unacceptable). After placing that request for the bunk, we went to the Lido Deck to view the pool and take the kids to grab something to eat. Upon getting off the elevator we notice several yellowish waterproof pads on the floor. We thought nothing of it because we were close to the drink area. As we walked around we noticed more of these pads. We sat down to talk and play Uno with the kids and we noticed water is leaking on the table from the ceiling. We moved to another table because trying to think positive I figured someone dropped something on the area above us. Moving on after we depart from Baltimore we are walking and I slipped in a puddle of water. No yellowish pad or sign nearby no drink area just a puddle of water. A few of the other guest came to make sure I was ok and after I got up and we headed to our room so I could change my clothes there is an additional issue. As I go down the corridor it’s hard to get around because the hallway is lined with wheelchairs and motorized scooters. Not even a full day on this ship and already things not looking so good. As the trip continued you would think it would get better but it didn’t. As you know we were at sea until Tuesday September 12, 2017 with not much to do for two days since it was too cold to swim and the arcade was at least two dollars a game it really was nothing for my kids to do. It’s September 12, 2017 and our first stop was Halifax, Canada. There was NOTHING to do. No beautiful sights nothing. My family and I walked to the Super Store and went to the tourist Farmers Market. As you can imagine a total disappointment. We got off the ship and back on within an hour. September 13, 2017 and we arrive at St. Johns, Canada. Again, NOTHING for us to do but a white tent full of trinkets. Another disappointment. The trip was a total bust. Another big issue we had was trying to do activities on the ship. We went to the to a few of the shows and had to walk through the casino with our children and it was filled with smokers and this triggered my daughter’s asthma. You all have no signs to warn parents that smoking is allowed on the cruise in such a closed in environment. I had to send my other two kids to their room to grab her inhaler and while we waited I asked if there was somewhere she could go to check her oxygen level while going through this and the worker didn’t understand anything I was saying what so ever. The communication with some of the staff was beyond hard. It’s almost like they were just there to work and not help the guest in anyway shape form or fashion. My fiancé picked my daughter up carrying her to a more ventilated area which was out on the deck which guest are also available to smoke at will. I however waited for the other kids to return and took them and her inhaler to her. When the other kids came back she took a couple puffs and we attempted to get things under control. Because she was unable to breath for the she began to feel dizzy so we retreated to the rooms. The rest of her day she stayed in bed. Also on this day while playing basketball on the upper deck my son gets checked on the court and gets knocked down causing him to cut his finger. He comes to the room to inform us and we immediately go to the gift shop to purchase band aides alcohol or peroxide of which you all do not sale. I asked the gift shop employee where I could get some from he says guest services. I go to guest services with a child bleeding from his finger and they say oh we don’t have any you must go see the ship nurse/doctor. I say ok where is that. They say give us a minute and they call someone by radio and shortly a guy comes up with two band aides. This is more cause for concern because why were we not just giving this information. This was the second incidence that we weren’t given instructions or directions to get the medical help or treatment we needed on this ship for our kids. So, as you can see this was not just a trip that we had planned almost a year for but it was a trip from hell. With all the money Carnival brings in you all can do better. This is more about money. On September 14, 2017, I get a notification from my bank about carnival submitting charges on my credit card. Ok no biggie I know we used it. But then on September 16, 2017 I get billed another time. Both sets of charges are for the same thing. I go ask the young lady at the desk and she tells me that the charges that aren’t from the final bill would only stay pending and would drop off before we returned to Baltimore. Well let me tell you that was a lie. The pending charges dropped off on September 20, 2017 at 11:59pm. With such a screw up I racked up three charges and fees of $30 each because this caused my account to go into the negative. So, I would really appreciate some type of compensation for this horrible experience. And I am not speaking about a credit I would like my money for this disaster of a trip returned in full not just the difference in the cost of the trips which I feel should have been done as soon as you all changed up on us. And as far as the substantial change from the Bahamas to Canada we still don’t understand that because you all actually have a ship leaving out on September 24, 2017 from Baltimore going to the Bahamas Nassau Freeport and Half Moon Kay. Please explain to me in your reply why we weren’t given those options instead of Canada. And since you all decided to go to Canada why not to a better tourist area like the Niagara Falls or someplace people would have enjoyed? I don’t feel like you all put much thought into this Canada trip at all. Oh, and before I forget nothing aboard this ship said Canada it was all still set up as if we were going to the Bahamas the keychains the t shirts everything. Poor planning on your part. Again, The Trip from Hell. I would really like to hear from someone as soon as possible because this was a and is a mess. The whole first time cruise experience for my kids was ruined. Something they can never get back. Spoke to a carnival agent today September 27, 2017 and she informed me that there is no credit attached to our booking number or a discount towards our next booking. So again, this is the cruise trip from hell. I am very disappointed in how Carnival is handling this whole thing.

An Angry Passenger (Carnival Pride)
Sept.10-Sept.17, 2017
Booking Numbers
6BV7L5 & 6BV7P4

Executive: Gerald R. Cahill, President and Chief Executive Officer
Corporate Address: 3655 NW 87th Avenue, Miami, FL [protected]
Corporate Phone Number: [protected]
Corporate Fax Number: [protected]

To whom it may concern:

We (Joy Burrow, Bradley Burrow and Rebecca Terry) had the opportunity to cruise with Carnival cruise lines September 23rd. 2017 out of Galveston Texas on the Freedom. After several years passing that I sailed with Carnival it was to my disbelief and revulsion of the conditions we experience this passage.

I have attached documents that depict our grievances and safety concerns. You will find two letters from Carnival Cruise staff disturbing our time by wanting to do “ preventative maintenance” which no results came out of this inconvenience as attached picture depicts our balcony with several inches of standing water and this went on for days and days not being able to enjoy what we paid for. We put in work request to have the drain cleared with little attempt it made it worse. A work request was put in for the non-working A/C with not response or help in accommodating us with a fan. I think once of the most concerning was walking along the third desk holding the hand rail which slipped out of my hands as depicted in the picture, I was grateful my son was walking with me or we would be having a different conversation if I had fallen.

Due to the continued disturbances an malfunctions, balcony conditions, Air conditioner not working which as a senior citizen this took a toll on my health and have now become ill along with the overall safety of the ship we are asking carnival to compensate each cabin member for the inconveniences we tolerated.

I (Joy Burrow) was awarded a free Cruise from you casino department, only to find out that I have to booked between October 2, and October 14th 2017 and take the cruise within six months. This is what the voucher states. I called Carnival promotions on October 2nd. To book a Cruise for March 4th only to find out that I can only use the voucher through December 2017 and if only there are any dates available. This is cruel way of rewarding your casino guest and very much misleading and I assure I will not let this go without an argument.

We are hoping this will not become a battle of continuous pressing policies and you have someone capable of making a rapid and material pronouncement. This is not a ploy to undercut Carnival however it is a demand for a lucrative compensation for our stress. Our hopes are to hear from Carnival Cruise Lines with ten days of receipt of this demand letter, thanking you in advance for full understandings. It also concerns me that Carnival Cruise makes virtually impossible to locate an complaint department with a notifiable / verifiable email address.

Respectfully,

VIP # [protected] Joy Burrow
VIP# [protected] Bradley Burrow
And / Rebecca Terry

Joy Burrow
Bradley Burrow
Rebecca Terry

I booked this cruise months ago for our anniversary. Unfortunately, our anticipated vacation has turned into a nightmare, not because of the hurricane but how Carnival is handling the situation. Our cruise is scheduled to leave in less than two weeks, however at this time, we have no idea if it's going to happen or not. Carnival has given us zero information. We have flights and hotel booked, and don't know if we should cancel, change flights, or even plan something else. Even the November cruises have updates but we don't. I am amazed at Carnival's Irresponsibility. We are being held hostage, this is ridiculous. I have cruised with Carnival several times but I am disgusted by how they are handling this situation. I plan to NEVER cruise with them again and am telling everyone I know to never travel with them. What you save in money is not worth your sanity. Shame on you Carnival.

Page URL : http://cruiseadvice.org/CruiseShips/Casino.aspx?ShipName=carnival+inspiration
E-Mail Address: [protected]@aol.com
Message: We just recently went on the Inspiration 9/29-10/2. We played the slot machines and we were told that if you wanted to change machines you just take the card out and the balance would remain on the card. My question is, were we supposed to cash out every time and the start again on the new slot machine with our password and so on? The reason I ask is my bill was over $2400.00 and I pre-paid for the cruise the Cheers card and gratuities also. my folio # was 8637 and my wife's was 8636. I need some help on this because there is no way we had that much activity and bad luck on top of it.

My wife and I booked a cruise on carnival Freedom for 09/09/17 to Key West, Freeport and Nassau Bahamas. On August 25 2017 we were hit with a devastating Hurricane Harvey which caused massive damage in our town of Victoria, Tx. While our home did not suffer major damage our son's did. We were without electricity for nine days. We took in our son and his wife and their son and his pregnant wife because their homes were uninhabitable. As this was playing out Hurricane Irma hit the Bahamas and Florida and we could not cruise those destinations. We had no desire to cruise the alternate destinations offered by Carnival and we had lost our enthusiasm for any cruise at this time. We asked for cruise credit for a later date and were refused any help. Now I am getting emails and phone calls offering special deals to sail with Carnival. If I ever cruise it would be hard for me to cruise with Carnival. We spent $1800 and received a $350 credit. Lost $1500.

I am currently booked for Carnival fascination that leaves out of San Juan on October 15. As of today October 4th the cruise leaves in less than two weeks and there has been zero updates on the cruise itinerary. Unfortunately with hurricane season the port of San Juan has been damaged and most of Puerto Rico are trying to get back on their feet. Our hotels have been cancelled and flights still remain booked for days before the cruise is supposed to take off. We are unable to change our flights because we are still unsure if the boat will even leave out of Puerto Rico. The airport and ports are still not even open in Puerto Rico. Flights to Puerto Rico have now been hiked up to almost $500 and Carnival has no remorse.
We have called every day for the past week requesting an update on where the cruise will be leaving from and what islands will be on the itinerary as many of them have been effected. Carnival is unable to provide any updates even though on the website it stated there will be an update given 3-4 weeks prior to the cruise date. The option of switching to another cruise ship the same week was mentioned but Carnival expects my family and I to pay more money out of our pocket to switch to another cruise. We can't receive a full refund or switch our money over because Carnival clearly doesn't understand customer service. Every other cruise line has accommodated their customers due to the circumstances and I feel that the situation has been handled poorly. My family and I can't even make provisions to do anything else for vacation because carnival is holding our money. Within my household alone we have been on more than 20 carnival cruise ships and after this incident I will not be booking another cruise with Carnival. I am disgusted with your service and I will be spreading the word on how Carnival has handled the situation.

Had original birth certificate and it was not accepted. It was not accepted because it was not from the county and was from the hospital. I was not allowed to board ship. I traveled a long distance with my family for this trip and was hurt and very disappointed that I could not go on this trip with my family. I had to find transportation back to my home, which cost me extra money. Specific guidelines were not in place as to what was acceptable in the acceptance of a birth certificate. In the paper work I received, it stated an original birth certificate was acceptable and I also had a Federal ID.

Hi...
I had a Booking Ref. No. 8LB7G8, I had made a deposit of $150 in August and had to pay the rest of the cruise off that month to have my sailing date, but I wasn't able to do that due to Hurricane Irma coming through my area last month, we didn't have any electricity for weeks in my area, Im self employed and it cost me thousands of dollars in the process from no work and some tree's down that caused some damage, which is normal from a Natural Disaster. I called your Company middle of last month and spoke with an agent about my schedule and she said victims of Irma would get full credit even without insurance paid, for the cruise and to send n email to this address (no hurry just get my stuff from Irma figured out), which I am doing now to get everything situated. So I'm not complaining, I'm just doing what she told me to do... my question is now whats my next step to booking a new cruise with my $150 credit?

Thanks,
Kevin