Carnival Cruise Lines
reviews and complaints

To Carnival Cruise Lines 4/19/17
Re. Res#4JM5B3
Sailing on January 29, 2017 from Tampa, FL on Carnival Pride
From Dean and Linda M. Dean VIFP #……..815 Linda VIFP #... 001
There are several things that I am very unhappy with and a few compliments, too.
1)This is the main problem! We were told that our room #8137 had a window that was partially blocked and faced towards the interior and not the water, we were ok with this but, our cabin #8137, did not have a window! Let's start at the beginning. We called Carnival res in Miami, and put a reservation on hold for cabin #8137 with Jose M. I was not happy with his customer service style, you see I had a credit from years ago that had expired and I requested Jose to see if his supervisor could get it approved. He said, "No, it's expired", I explained about medical operations, rehab and healing time. The answer was still NO. At this time we had not paid. I called again and still was unhappy with Jose, so I called a different reservations person, Alexis.
Alexis reviewed the res and I inquired about the two category upgrade to see what was available and was told that cabin #8137 was available and that it had the window but it was partially blocked. I wondered why the original guy, Jose didn't talk about an upgrade? We talked about being handicapped, etc. and I don't recall if she mentioned that this room was handicapped or not. We found out later that the first room was not, nor was the upgraded one. I do not remember the number of the cabin that Jose first booked. Please refer to the original booking date with Jose for the cabin that he had reserved for us. So, we were getting a cabin with a window, or so we thought, and we had to pay extra for it. The proof of what I am saying is in your records that go with my file. There should be entries from 3 different people. First one is from Jose, he did the original reservation with a 6 or 12 hr hold. There was an extra charge of $? for getting a guaranteed room and not what's available the day of sailing kind of cabin. This charge was added to the original quote. and was part of the on-hold res. You will then see another reservation with the same number that upgrades us 2 categories from Alexis. Alexis was able to get the expired voucher OK'd for use. (Thank you Alexis). Adjustments were made to the price and I paid in full. The calculations made by the Alexis re. the credit voucher were found to be incorrect and I needed to send in more money. The 3rd person that should have an entry is from the ship's Passenger Services Desk. I do not recall her name. She looked in the files and found nothing about room changes and then contacted Miami and had them review. The home office said they could find nothing except the first request for a booking hold. They also said that the expired voucher was not approved. This makes no sense to me and that is why I am writing to complain and ask you to refund 50% of the total cost of the sailing. This can be in the form of a voucher for future travel or on-board credits. A check from you would also be acceptable.
Here is how I figured the refund.
(A) Incompetence of the original reservations person, Jose. See reasons stated above.
(B) Failure to provide the room with the window as I was led to believe I had. Yes, it was an inside room, but I was told it had an inside facing view, provided light and you could not see water or much else.
(C) Failure to provide handicapped cabin.
(D)Failure to provide microphone and tele-coil reception in the major entertainment venues. You don't have this type of equipment on board and what you did have was not working. I wear a hearing aid and was not able to enjoy any of the entertainment. I spent a couple of hours with the tech and his automation tech trying to make it work, but it didn't. I wasted time at the productions not being able to hear what was going on. I was told that this service would be available, but it wasn't. The Fun Ship was not fun.
(E) The narrow aisle on side of bed kept me from being able to use my prosthesis, no way to move around cabin without putting the small table under the desk and setting the chair over in a corner or by the door, blocking the exit and this is not safe. Continuing on with not safe, while at muster station 1 on the couches inside were more than 25 handicapped people seated, several more in scooters and even more with sit on walkers, but no one went outside to hear the life boat info. We were shown how to use the jackets, but with all of the excitement of beginning the trip and the loud talking from all of the hard of hearing people, not too many heard these important messages. When the horn blew saying that the people could leave, it was like the start of the Indy 500.
(F) My wife and I are both handicapped. I am an above knee amputee with heart, vision, hearing and lung issues. My wife has failed back syndrome. The reservations person was told this. Our room was unsafe for handicapped people. There are no grab handles in shower and toilet areas. I needed to sit on the floor of the shower to bathe. I sat on a towel, and had to crawl around on the floor like an animal to find a place to stand up.
(G) The food was always cold (in main dining room), and served on cold plates. Servers said that they have to stand in long lines to pick up food and it gets cold. The plates or the things that the plates are set on are not warm either. The servers say that there is nothing that they can do. The way that people that work get paid is from tips. The cruise companies are not doing them any favors. It used to be a pleasure to cruise and I'd look forward to great dining. The food on this cruise was average at best. The people around us were on gambling junkets and were afraid to say anything in fear that they wouldn't get invited back.
I would like to thank the sound tech, Daniel, and his automation tech, Christina, for the time and caring that was given to me. The cruise director arranged for my assistance. I thank him for that. The maitre d', Ken, was able to assist us with changing our dining time, for finding a nice table for us and entertaining us during dinner! Thanks to the person at the Passenger Service Desk, her name is Connie. She is a keeper. She told me facts and what I didn't want to hear, but she did her job and I can appreciate that. I have spent too much time putting all of this together and now I await your speedy response.

My rights as a passenger were in violation of the document below.
INTERNATIONAL CRUISE LINE PASSENGER BILL OF RIGHT

The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights…

Regards,
Dean and Linda M

We are booked to leave from Athens ga to board in tampa for the paradise ship, that is sailing out tomorrow 4/20/2017. This is a girls bachelorette trip, and the bride to be, her sisters husband was in and EXTREMELY bad accident just a few hours ago 4/19/2017am and is now in critical condition and still remains unconscious. We all still want to be able to take the bride on this trip but due to these circumstances will not be able to go on our scheduled trip date. We realize this is all last minute but the accident was unexpected. During this very hard time for the bride to be and her sister we would like to ask for a voucher to be able to reschedule this trip, r a refund, whatever the policy is! It would be greatly appreciated if this could be honored to us during this hard time. The booking # is 4MW1C7. Either a refund or voucher for full amount would be greatly accepted and please hopefully one of the two will be honored. We were all looking forward to this trip, and deeply sadden by the current event that has happened, so close to the trip and her wedding.

I was given this email to address my issue I booked a trip for my husband and I and will not be able to make it due to a sudden death in my family. I've called everyone I could regarding this issue and I could not get any help, my family is truly going threw a hard time and this is extremely difficult for me, I ask that your company please except my request to change my sail date so that I do not lose my money or the experience being that this is my first time taking a cruise. My Cruise Line Booking number is (6QQ4R3). I greatly appreciate any help that you can provide in this difficult time.

Thank you,

Porshette Stevens

[protected]@gmail.com

Cell # [protected]

Prior to sailing the Vista I called pixels to ascertain prices of photos. The children were dressed for formal night & had pictures made. Approached pixel staff to order pictures & was told those prices were for other carnival ships but not the vista. I explained to the gentleman that I had not planned for the pictures to be that expensive & once I was home I would see what my budget would allow to purchase. Once home I realized I could not pull the hub up & called carnival to be told the pictures are now gone. Twice the pixel staff have not provided accurate information. Looking at other cruise lines as carnival disapppoints on this sailing & ive sailed many times with them.

Carnival glory/march25-april 1 2017
Castro group/1jk8c8
60 people/20 rooms

[protected]@yahoo.com
[protected]

I will be stating issues here as well as e-mailing guest services to carnival and also e-mailing arlene marichal sr director and if not resolved emailing christin duffy. will follow chain of command.

To whom it may concern;

I am writing to carnival corporation due to multiple issues with your customer service department as well as your group department. I have had numerous of issues since booking a group with carnival which was in march of 2016. prior to booking this cruise I have sailed with carnival multiple times and did a group booking in march of 2015. the women that helped with that booking for any questions me or my party had was chantel krajnek. however, ever since booking with carnival last year in march 2016, I have had nothing but issues. every representative whether they have worked there for many years or a few months has given me as well as others for our group the run around as to who we needed to speak to or policy’s. below is a list of all the issues since booking the cruise for this year as well as who I spoke with and the date.

3/4/16- bitoocah who connected me to tamara in order to book room within group. tamara questioned if the booking # 1ln7n8 was married in which I stated why that of concern is. I stated to her I wanted the most inexpensive room available which was the 2 person room with bunks which at the time was room. I stated that was fine to book that. when I received the conformation she booked me for a more expensive room which was room 6444 category (4d). when I saw the price was more I informed her of this and she booked the room that I stated I wanted prior. I was on the phone with her for 45 mins.

12/1/16 — maria (3mj) which she stated that it was her id number. asked if I can get an extension for our group. she had stated that I must call the week of when final payment is due in order for them to grant it.

1/5/17- called for an extension spoke with kai stated she documented it online and that it was granted till 1/16/17.

1/5/17 — spoke with glenda (guest solutions 11 yrs. with carnival) I wanted to change my mother’s room from an interior room to a balcony she stated to me to call guest administration @ [protected] ext.: 70450i called and spoke with jamal which he stated that his department does not work with that so he connected me to luis or lois id#24262. I was on the phone for an hour and a half trying to figure out the price adjustments for the upgrade. then there was a glitch in the computer and froze she then stated to me she will call me back in 15 mins. which took her 25 mins. to pull the call. I also asked just to make sure that there was the extension within our group but she was unable to see it there.
1/8/17 — michelle (id# ll1) group planning — was calling in regards to card being charged. first stated I should call group event planning @ [protected] ext: 70355 and I should call tomorrow due to them being closed for the day. 1/9/17 — I called the next day and extension that was given was wrong.

1/10/17 — I called on this day and got a recording of “carnival is experiencing a high call volume the wait time is 15 mins. if you would like to get a call back push any key”. I did just what it said and not even within 10 seconds carnival calls back. this is when I spoke with donna customer service representative she had no clue of what extension I had pushed. it was the wrong department. I specified to her I wanted the corporate # in which she gave me the 305-599 — number and was connected to the operator then she got me to michael (id# 1mb) from event planning which he stated to me that I was connected to the wrong department. once again being jumped around from group department to department. I was then connected to sharon (asked for an id# stated they do not have id numbers) she tells me that my balance is paid in full for booking number 1jl2x7 and for 1jk8w0 they were pre-authorized from when we originally booked back in march of 2016. there were also 2 others that were pre-authorized but there cards got switched so they were never charged and got declined. she also stated there was no extension on booking. I requested I wanted to speak to someone above her due to all the issues and time that I have spent on the phone trying to sort things out. I spoke to antoinette small (senior agent) she stated to me that the person should have not done that and that they will be looking into it. she also stated a supervisor or manager will contact me within 24-48 hours.

1/13/17 — called carnival due to still not hearing back within the time frame that antoinette small stated I would get one. spoke with natalie (guest admin.) who connected me to balissa id#24347 senior agent I informed that I still have not received a phone call from a manager nor a supervisor in which she stated she will leave a message and with a call back number to call me.
I waited 25 mins. for this process to happen in which once again was not pleased at all she thought she was talking to a rep. and she stated the customer hung up. I then informed her that I am the customer and what does she want me to wait another 25 mins. for this to be done. I also informed her that I was documenting in writing all issues she then hung up on me.

1/16/16 — still have not spoked with supervisor nor manager called and spoke with denise (id#dco) asked for her name first and her id she did not want to give it to me at all and was very unprofessional in her voice.
Connected me to sarah lead agent (1sm) 23954 due to me not wanted to speak to denise I asked to speak to someone higher than her. I was calling due to the fact that I still did not hear anything and she was going over the documentation and verifying what anoinett small put in notes.

1/17/17 — finally regina mersa (manager) no id# was on the phone for over an hour and half and did not get anywhere with her. expressed all my concerns and troubles I have gone through and still not help. I also let her know I will be taking it all the way to the top of the chain in regards to these issues that I have had.

No one should be waiting on hold, or on the phone for 30, 60, 90 or more mins. with carnival unless booking a cruise with multiple cabins at once.
I myself am very displeased with this as well as our booking that was made in march 2014 for the 2015 march year for our ceremony. I was told by numerous of employees that I was unable to book a group until I had a group of 8 cabins that were ready to book the same day with carnival in order to be consider for a group rate. this is information that I received this year when I was helping my friend organize this for his ceremony. I did not receive one benefit of my group last year due to them stating this and I had a total of 13 rooms on the carnival sunshine. not once was I compensated for this. for carnival to state 100% satisfaction guaranteed is a joke they must stand up to their standards!

Now I will inform you of all on board issues that arose during are vacation;

• paint smell in room was unable to stay in room due to smell being so powerful everyone from both cabins had gotten headaches also had a 9 month old infant in room.

• power outage on carnival in cozumel for a few hours
• toilet would not flush button kept getting stuck reported it twice fed up going and complaining to guest services and waiting in line.
• 10th floor room was never specified to me as to why a blower was put into room. came into room one day to a loud blower that was there for a few days. floor was somewhat damp. had a hard time sleeping due to how loud blower was blowing. women came into room multiple times and was touching floor. was never offered anything for this inconvenience.
• 9th floor room flooded with water pictures and video were taken of this guests were unable to enter in room due to floor being soaked with water and had to be cleaned up was only compensated $60 for inconvenience
• guests from group spoke of temperatures in room were hot some reported it and others did not due to long lines at guest services.
• noli — guest services stated to me that stewards must vacuum every day in rooms I had items on carpet that could have been vacuumed up as well as she stated to me that stewards should have given the option to have the room cleaned twice a day if we wanted to but we were never told that.
• I brought water 24 case on board for my 9 month old daughter. did not want to bring gallon water due to not wanting to carry a gallon of water around I figured water bottles is more convenient was unable to bring on.
• 1st day aboard did not receive information for private party (and I am the group leader) some state rooms did not receive them as well
• some higher members did not receive complimentary ticket for drink last day of cruise
• debarkation — my luggage was damaged as well as dad’s handle did not want to go up or down and one of my wheels was completely damaged could not even roll it had to be carried due to wheel and handle report was made

many of my guests were first time cruisers as well as cruisers that I brought on in 2015 that were knew and either did not want to sit in the long line at the guest services desk or new to cruising guests had no clue what to do plus (we are on vacation we should not have to)

Also, felt dining for dinner was not good. very slow, did not call you by first names unlike other ships of carnivals that do, had to ask for bread, and being we had such a large group the seating arrangement was horrible we were in the aft corner it was so rocky and many did not come dine and enjoy what they paid for due to where are seating was were unable to see each other as our prior cruise group we had awesome seating.

I am unable to download video as well only one picture.

Other than that I think I summed up everything best thing about carnival was the steal drums on glory missed that

Look forward to getting some type of compensation for all the hassle our group had gone through.

I'd like to tell you about our wonderful vacation with Carnival but I'm afraid I can't. Our vacation that we looked forward to for so long turned into a night mare. I had told my three daughters of the wonderful vacations my husband and I had had with Carnival before they were born and they of course had wanted to go too. Now that they were a little older I told them that we could start going on cruises. I booked the cruise directly through Carnival to alleviate any problems and we could have a wonderful vacation, especially since it had been awhile since we had cruised. Everything was set perfectly, the agent arranged for our transfers to and from the airport and even said they would book our flight as a courtesy and I thought how perfect!
The night mare began when we found out we were given the wrong information from one of the Carnival agents I had spoke to about what documents we would need to board the ship. We were denied boarding because of being ill advised by Carnival. I had been told to bring birth certificates for my three daughters and for my husband and I drivers licenses. I understand it states that it is the responsibility of the passenger to know what documents to bring. The statement of documentation is extremely ambiguous so that is why I directly asked a Carnival agent, whom I had relied on to give me the right information.
The TSA agent asked if we had booked directly thru Carnival because he said that seemed to be an ongoing problem for people who book thru Carnival directly, they are given the wrong information on which documents are required. There happened to be three other families there that day that were denied for the same reason and evidently they had booked thru Carnival also. So as my three daughters sat there crying as their dream vacation was smashed before them, the TSA agents were kind enough to give us a number to a taxi so that when we were lead out to sit on a bench outside with nowhere to go trying to console our young daughters, we could at least call a taxi to get us back to the airport. The TSA supervisor had advised us not to be carting the kids along in the street with luggage as it was not safe.
When we arrived at the airport we then couldn't change our return flight from Thur. to Sat. because it had been booked through Carnival so that being said I was then on the phone with another Carnival agent for three hours trying to get us a flight back home. By now my children were hungry as you can imagine, so we fed them in the airport and after the $90 taxi ride the $200 bill from the restaurant was not a shock. Now for the best part they told us that four of us could get on the next flight because they only had four seats. I said are you kidding there are five of us! So the next flight they could get us all on was 5:00am (which was now more money $935) and since it was already now 8:00pm there was nowhere to go but to spend the night in the airport which was about 50 degrees, and since we had dressed for a cruise we hadn't any warm clothes so my husband and I spread our clothes over our daughters as they slept on the benches to keep them warm. Seeing our daughters have to go through this broke our hearts. We promised them when we arrived home 24 hours from when we left that we would take them on a cruise yet.
We bought the best cruise insurance and of course neglegance is not covered and they told us we would be denied however we filed a claim anyway.
We are totally aware that it stated that it is the passengers responsibility to bring the right documentation with them (which that is an ambiguous statement) and that is why we went right to the source to ask what what documents we would need, we just never imagined we would be given the wrong information.
Now we are asking for a refund of our monies we spent through Carnival so we can turn our kids experience around or give us another cruise and flight so we can fulfill our promise to them. I am making a plea to your hearts because I will never forget my children's faces when we were turned away and now have spent our vacation money and then some.

Shawn Naniewicz
Booking # 4DM1M3
Stateroom# 6408
Email: [protected]@frontier.com
Address: 68222 Place Rd., Lenox Twp. Mich. 48050
Phone# [protected]

We cruised the carnival valor march 30th thru april 3rd for my daughters pre-wedding celebration. I booked all 3 of the rooms for the liberty. We were suppose to cruise on the liberty but it was taken to dry dock for repairs and we were switched to the valor. I received an email stating all rooms would be traded exactly as booked on the liberty. When I booked I specifically requested 2 rooms have connecting balcony's so we could open the partition to be together and was on the phone and laptop as we selected "joining balcony rooms". The other room was one floor above us with balcony directly above us. When we got on the ship we could not open the partition because it would block one of our doors. And the other room was on the other side of the ship. I am sure this is nothing like I asked for or even close to being switched to duplicate rooms from the reservation original made. I feel like we were not given what we paid for and we paid over $600 p. P. I have cruised many times with many different cruise lines and this was the worst. I would like a refund for the 3 rooms we were substituted for. I did go to guest services to resolve this right away but they did nothing to try to accommodate us.
Next... The service in the lincoln dining room was again the worst I have ever had, because we didn't get any service (Not even rolls). We had to ask for it. Two nights in a row we sat through two dining shows hadn't received all of our food and hadn't finished eating. Two of my daughters bought the soda package and drink dr. Pepper. We had to get the head waiter of the dining room because the waiter didn't want to try to get them from a different bar. Two people has never cruised before that was with us and it was so embarrassing. I kept telling them that I have never been on a boat like this or have service like this. Feel free to check out our booking #'s 3zz8s5, 4bd7c9, 4bd7b6. My name is shirley schaeffer, cell#[protected], email: mystuff.[protected]@yahoo.com. Please resolve this issue and make it right. I look forward to hearing from you very soon.

Booking # 1ct7k1 cruise mc [protected]. Charged $1578.30 for fare, ok paid. Also charged $ 1397.00. Disputed with carnival and credit card.
4/4/17 received answer to dispute from credit card that carnival will allow credit $875 to settle dispute.

Not going to happen folks!

I have spent hours on the phone with your people trying to tell them this isn't my charge. We booked two people onto this cruise and paid for it.
I have no idea where this $1397 charge comes from and obviously your people don't know either. Contact me before any damage is done to my credit. L. Swadling 8486 imperial cir, palmetto fl [protected] mvip [protected]

Date: April 1, 2017
Attn: Guest Services - Carnival Cruise Lines.

On March 27, 2017 Gerald Walter went in with shortness of breath and on March 29, 2017 had to have a pacemaker put in his chest. Immediately I called and cancelled the booking number for Gerald and Judy Walter which is 4KQ1L4. We lost $2, 172.00. We were however promptly refunded our taxes and gratuities. My request is for a voucher for the above amount so we can re-book a cruise with Carnival in the next 12-24 months. We would love to cruise with Carnival as never cruised with them before. If you need to reach me please call Judy Walter [protected] or email us at g.[protected]@sbcglobal.net. I have attached formal documentation from the cardiac surgeon Dr. Hematpour - Cardiac Electrophysiology. I am not sure who reviews this and if I need to provide any further documentation please do not hesitate to call or email.

We went as a family of 15 on carnival breeze last month for spring break. We asked the head manager of the ship (his name was alekxander) to switch us multiple times so that we could sit close together. He said that "he'll try". Nothing was done. We asked for three days and gave up. The tables near my family was empty. I understand that there were people assigned there. But for whole week they didn't show up. He could have called and got us closer to our family, but nothing was done or not even a nice apology, or even showing any efford that he tried. If we were responded nicely with respect, we would understand that he did everything that he could to help us out, but it seemed like he didn't even tried at all. His attitude represented cruise carnival badly. This was not the first time that we went on carnival cruise, but this time it was with such a bad experience.

On March the 26, Day of the Cruise, my wife woke-up, in such pain, I had to call the, running late number [protected], I received, ?402. Don't know for sure what they still owe us, Cruise Rate taxes, Fees, Port Expenses, I Believe was $276.28, I enclosed the Hospital Notes, She was released the same day, But, was in no way able to go aboard the ship and enjoy her trip, also, she would have had to stay in her cabin, she was heavy drugged up. This was foreseen. Hopefully, I can be rein busted. Thank You

My husband & I had a cruise on 20th March 2017 to the Pacific Islands on the Carnival Legend. It was for our 48th Wedding Anniversary, sadly there were numerous faults with our trip eg:
Our dining request was changed to a late sitting from anytime dining .
Our cabin was filthy on arrival & we had to call house keeping. spit smears on the balcony door & wardrobe mirror, dust so thick everywhere, a broken false fingernail left on the dresser, food particle on the carpet, finger prints & smears on the bathroom mirror .
Our safe kept malfunctioning & after repeated calls for repairs eventually a new safe had to be fitted .
Our cabin allocation had a connecting door, WHY CARNIVAL?.. we are elderly !... the feral children next door were knocking on the door & trying the door handle & as they were left unsupervised at times, the screaming from them all & the constant noise from them was beyond belief. Plus we had children above us, who we assume, were bouncing constantly off their beds so we were hearing the constant thump. thump. thumping .
The ship was filled to capacity the greater percentage being children who did nothing but race around the corridors all day long & til all hours of the night banging on doors, I reported it to the Steward who confirmed he'd had other complaints about it but nothing got done ...where was security ? sleep was impossible.
I got very sick with gastric & vomiting...I think from bad food, but maybe it was from the filthy room to start with...and just when you think nothing else can go wrong the toilet stopped working & a plumber had to come & fix it .
I saw the medical staff who were excellent, they treated me for a ""stomach flu" & I was placed in Isolation & confined to my cabin for 24 hours...to relax & enjoy the noise ...deep joy!
Guest services sent a letter to my cabin apologising for my illness & offered a refund of $87.00 being for the 1 day that I had missed being placed in isolation...but... the problem is that this refund is to be applied toward our next trip. My husband rang guest services & asked that the refund be applied to our current bill as we wont be sailing again. He was told it could not be done & we had to take it up with head office . I feel $87 is a bit of a joke for the discomfort we suffered on this cruise, but we'll have to take what is on offer ...SO can you please deduct this amount from our recent bill as we definitely will not be cruising with you again. Thanks Carnival for a memorable 48th Anniversary.

My husband and I traveled on the Ensenada, Catalina Island cruise on March 6-10 2017 it took close to (3) hours standing in line to actually board the ship ( INSPIRATION) after we boarded we went to our room and notice many other people had got their luggage but we never did, we took a walk around and saw a suitcase along with a black bag on the floor nearby guest services, no one called, no one cared, the second time we walked by guest services, one hour later, the suitcase was still sitting there, I went to ask guest services and the woman said it was sitting there because the tag fell off ! REALLY! After we realized this was our suitcase we told the guest services personal and they had the room steward take it to our room.
When we finally got settled into our room we used the toilet and it clogged up! They finally came to fixed it after two hours of waiting plus our bed had seen better days, the mattress was so broken down it looked like people were still in it, that we never got a good night’s sleep, also, the shower overflowed for two days! We put towels on the floor until they came to fix it! The bathroom sink had an awful musky rotten egg smell whenever we turned the water on.
The food was so bland in the buffet and the main dining room, as well as the pastries, no taste at all but we did enjoy Guy Fieri’s burgers and Pirate’s Pizza. We also enjoyed the Disco night show the dancers were amazing. We could hear the ships pumps running all day while resting after we docked at any port when we were in our room trying to rest.
The rooms overhead Vent was in a strange position right over the mattress, and to adjust the temperature we had to stand on the mattress, we could never get a steady temperature as it was either too cold or too hot! On our last day the Housekeeping Manager Ms. Elena stopped by our room to talk with us regarding all these problems, by then it was kind of late, we were leaving, they added a foam mat to the bed, and that was it, I am Very disappointed with this ship and the service, the room stewards, restaurant servers and other ship’s crew aren't that friendly we always say Good Morning, hello, hi etc. etc. but it seemed that they just wanted to clean the rooms and move on, not a smile, not a hello, NOT friendly at all. We had saved for this vacation being that we were celebrating our Anniversary, but what a letdown, we have travelled with Norwegian, Royal Caribbean, Holland America which is our favorite, but CARNIVAL really disappointed us, it’s a shame we spent all that money and came back with only bad memories, we thought maybe we could get some type of compensation but we'll leave that up to you to decide if this is even worth it.

Our regards
Richard, Sylvia Rittmiller [protected]
Carnival Inspiration Rm 232

To whom it may concern,

Thank you for taking the time to read this. I am emailing you to explain my current situation. I was scheduled to travel with your company the 19th of Feb through the 26th of Feb for the seven day Western Caribbean Cruise. I had to cancel my trip due to military necessity and, and had called to arrange the cancellation and was informed I needed to write a letter to get a refund or be credited for a future trip, I can't get the time off to book another trip it took me a year to plan this on. I had received orders and was unable to attend yet I did purchase insurance for the trip. I have my commanders' letter I can send in an Email. I've been trying to resolve this for the past month was wondering if there is anything you could possible do? Once again, I thank you for taking the time read this and enjoy the rest of your day.

My booking number: 2KG7H1
Cruise Ship : CARNIVAL BREEZE

Briana Anders

March 20, 2017

I am filing this complaint due to complete frustration regarding call I made to customer service this morning. The woman who took my call said her name was Alicia and did not give me any last name. The call was made at approximately 8:55 AM and if you record calls, I would strongly urge you to listen to this one.

The background for why I placed the call is that I was on the ship imagination, which left on February 23, 2017. When we return to port and disembarked the ship, I realize that I had left my wallet and car keys locked in the safe, in my cabin. I immediately called customer service and was told that there would be a clean sweep of the room and the safe would be checked. That any items that were found would be labeled and sent to Florida and then I would be notified. I was also told that I could make a claim which I did.
This morning I wanted to following up as it had been a few weeks, and Alicia told me that if anything was found, I would be contacted within eight weeks. And that if I did not receive a call by then, then my wallet and keys were not lost. I reiterated the fact that I did not lose my wallet and keys, that I left them in your company's care and custody in a locked safe. She then told me that the company is not responsible for any items and to review the policy on the website. When I asked to speak with her supervisor, she said that there was no supervisor available. After telling that I could not believe that there was no other person I could speak with, she finally decided to put me on hold, and then she said that contacted somebody at lost and found and they said that I would be receiving a call within the week.
When I asked who she spoke to she said she could not give me any name.
All and all her goal appeared to be that she wanted me to forget about me trying to get me wallet and car keys and to get me off the phone. And another thing that irritated me- she made a comment that I made a claim that I had $50, 000 of gift cards in my wallet which were not found. Honestly I wasn't going to waste my time talking to her about it, but I never made such a claim and I am thoroughly insulted by her acquisition.

I expect a response back with information about my wallet and keys, as well as an apology. Perhaps once I get that, my faith in your company will be restored. Otherwise, I'm prepared to go to every social media outlet that I know of and communicate my substandard experience with your company's customer service, and this will definitely be my last cruise with Carnival.

Alicia Elias

On March 19th 2017, I was not able to board on Carnival Cruise because of having an insufficient travel documentation. I could make it if there was a clear note.
Since I was not able to get on, can I would like to request a refund or receive a future credit to have my second chance experiencing a cruise trip for next year trip?
My booking number is 4XQ0D6　

Dear Sir/Madam,
I am writing today to complain of the poor service I received from your company on 02/22/2017. I was on your cruise Carnival Victory, Miami-Key West-Mexico-Miami departing from Miami 02/20/2017.
On 02/21/2017 coming to Key West Port I accidentally missed my cruise and stayed in Key West longer than I was supposed. I can assure you that I have not engaged in any activities outside the law and my intention wasn’t to lose the cruise.
After realizing I lost my cruise with anyone trying to contact me on my american phone number, I met with the cruise agent who gave me an advice to fly to Mexico and get on the cruise again. According to her, that was the best and the cheapest option for me. As soon as I got my plain ticket I left her office and she never mentioned Jones Act or any other problems/fees that I could be confront embarking on the cruise again.
According to your official Carnival page:
“Carnival's Escalation Desk must be contacted before meeting the ship”
“The guest must sign an acknowledgment letter that they would like to meet the ship at the next port and are willing to pay the fine.”
“The signed letter will be scanned and sent to the onboard Guest Services Manager along with any pertinent flight information.”
All of those above statements weren't complete in my case. I can assure you that no one contacted Carnival’s Escalation Desk about my plan to embark on the cruise again in Mexico, and I have never been informed about paying the fine or signed any acknowledgment letter about any of this.
Embarking on the cruise, I was confront with paying the fine of $300. Your employer assured me that I’m paying for “Jones Act” directly to American government. On my receipt says “paid for guest service” which is not true at all, I was paying for “Jones Act”! Following this issue, I never got an evidence that the government really charge you anything or did my money really went to the right place.
I think that I am entitled to my money back, so what I want is a full refund or if you cannot manage that, a credit note for the full amount. I also want an apology, plus an explanation of why I was treated so badly.
I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon.

Thank you for your co-operation.
Sincere Regards,
Ana Sterc

Ana Sterc
420 Middle St
23704 Portsmouth, VA
[protected]
sterc.[protected]@gmail.com

On Paradise 2/13/2017. On the 15th when walking around the ship on deck 9 my husband tripped and fell when his foot caught the edge of an amplifier of a band that plays in that area. They were not playing since we were docked and there was no window in that immediate area to provide more light. The amps were extended into the walk area beyond the stage and sitting on black tile, no tape or anything to indicate an obstruction. The staff that assisted us in getting help expressed surprise that the amps were not lifted to the stage when not in use or taped to indicate they were in the walkway.
My husband was taken to the infirmary and treated for head, chest, and leg. It took two trips that day and into the next morning to stop the head injury from bleeding. Three more trips to change the bandage every day with me and my COPD pushing him in a wheel chair. The doctor told us we were not to leave the ship in Cozumel because the heat and sun would make him bleed more. We had to stay on the ship with everything closed. The doctor advised us to watch him for at least a couple of months because head injuries sometime show up later. We had to have x-rays done at out home doctor that showed no broken bones, but deep bruising in the chest area. He is still not able to resume activities, golf, etc. All this ruined our expected pleasant cruise and continue to affect us.

I feel it is also important to express out disappointment in our room. We paid for a window view looking at your ads that you send us in your e-mails. What we got was nothing like the room on the Paradise. We requested a change offering to pay an upgrade if necessary and were told nothing available. To insure we would not bump our heads on the TV cabinet hanging down they changed the bed to twins and moved one against the wall of the window. Now we had a window room that we could only look out if we kneelt on the bed!

I have never had to write a review like this, but we are going into 5 weeks later and had no contact from you except my calls to find out what you are going to do about our problems.

Hi my name is Kenny vuong. My booking number 5VV7Q5. My phone number : [protected]. Depart on Mar18, 2017 with Carnival Miracle. I can not sail on this day. My passport is not arrive and my fiancé family past await over sea. I do Not know that I can by insurance when I purchase through Expedia. No one mention to me since this is my first time. hope you review and consider give me future credit to have a chance join your cruise again. Can you please give me a voucher or return my money .
Thanks you so much for your understanding
Kenny vuong.

Not all happy with our 1st experience with Carnival Cruise.

We cruised out on the:
Conquest on 2/18/17-2/25/17.
Booking #: 1QB3H0
Room: 7376
Though we had a REALLY GOOD time on our 1st Cruise, we had a major underlining issue with the woman in the cabin next to us (Room 7380).

Due to their continuing harassment it certainly put an underlying dark cloud on what should have been a perfect vacation.

I understand that Carnival can not foresee inappropriate behavior of their guest. I am however concerned on how it is dealt with when it does comes to light.

Starting with day 1 on board.
Room 7380 was blaring music from their balcony for hours. It was so loud that we could not go outside to enjoy our own balcony.
We tried to call guest services, but after 20 minutes of waiting for them to answer the phone, we gave up.
We also knocked on Room 7380 door but they did not answer.
We told our Steward about it.
Mick and Jenette from Room 7388 were able to get a hold of guest services about the issue.
After about 5 hours of this blaring music I was able to speak to one of the woman in room 7380 to please lower the music. She was not happy and started getting snippy with me.
Then the crank phone calls started for both us (Room7376) and Room 7388. (we had to unplug our phones at times because of this)
These calls never stopped the entire time on our cruise.
Later that night (after midnight) and every night after, they (Room 7380) would come into the hallway, causing all kinds of noise and such. Waking the entire hall from their sleep.
On night 3 My husband John opened our door and asked for them to please be quite, Then came back into our room.
In turn the woman stood in front of our door and threaten my husband with physical violence.(He did not answer or engage in this assault)
On Day 4 of the cruise we woke up to an ice cream cone stuck to our door knob. (I just cleaned it up)
Later that day we returned to have toothpaste smeared on our door knob. (again I just cleaned it up)

That night we along with Mick Garity from Room 7388 we requested a meeting with Security. After waiting for over 40 minutes, we informed Security on what has been taken place. They apologized and said that they will speak with them. We also received a call from Security later that evening stating that they are monitoring the woman in Room 7380.
We no sooner got back to our room when we received yet another call from the them calling us "B####es".
On top of this every time we seen these woman out and about they would just try to stare us down.

The last day they threw trash onto our balcony. Again we just picked it up.

We never went back to security, being that they didn't seem to be able to handle the situation.

I know all of this behavior sounds very childish (which it is). We tried to ignore it, until they stated defacing our door. That's when we went to Security. We felt it best not to engage them, as in doing so would only escalate their poor behavior.

Jenifer, I really don't know what the solution is for Carnival to stop such unacceptable behavior from guest. What I do know is whatever was done in our case didn't work.

Because of this experience we had, it is really making us think twice on whether or not we would book another cruise with Carnival.

I know it's too late in our case, I'm just hoping that a policy will be put in place for out of control guest to get in line, fined or kicked off the ship. As no one should have had to deal with so much harassment from another guest as we did.

Thank you for your time,

Clarice Haas and John S. Palimeno
Booking #: 1QB3H0
Sailing: 02/18/17