Carnival Cruise Lines
reviews and complaints

I spend at least $10, 000 a year with Carnival cruise line. I booked 6 cabins one evening and spent over an hour on the phone with customer service to get thru the process. At the completion of booking, I realized I was not given the option to enter guests names. I tried to edit online, but because my guests do not have the same last name as me, the website told me I needed to call to change the names but my cabins were reserved. NEVER DID IT SAY THERE WAS A DEADLINE FOR DOING THIS. When I called today to make the name changes, I was charged $50 per guest for not doing it closer to the time the booking was made. $50 for an agent to type something into a computer. The gentleman helping me requested for those fees to be waived but DK4 "Dawn", allegedly a manager, denied his request. I feel that if there is going to be a deadline, it needs to be clearly stated or else this feels like a scam. I would've called sooner had I known I would be charged an additional $150 for someone to spend 5 minutes in the computer.

Date of incident January 1, 2017 and is ongoing.
Booking number 5BD9C2 & 5BD8W6 totaling around $8, 000.
Our entire family is flying from California, Georgia and Spain to be together for our once a year family vacation. My sister however was not able to make it this year due to the fact that she lives in Spain, so we thought, but after rearranging her schedule she will be able to come after all. Our vacation is 7 months away and we are all excited. This in turn required us to add her on as a guest in one of our 2 Family Harbor Suites. Since the Family Harbor Suite we have only accommodates 4 people to a room we needed to change to a Family Harbor Suite that fits 5 people for the additional cost that we expected. So we called Carnival the following day after making the initial reservation to add her and we were given a quote of $758.00 for her and they would move us to another room. No problem, so we thought. When we tried to book the room we were told that room did not exist for 5 people and I had a screen shot of it showing that there was and then after being on the phone for an hour it mysteriously showed up on their computers but was not for the price we were quoted but for $492 on top of the $758.00. Customer service was horrible from Quinton who stated that he was the only supervisor and there was no one else I could speak with but him. Vanessa Polluter called back to see how our booking was and was given an ear full of the lack of customer service from Quinton who kept talking over me and not letting me explain the situation and was no help. She was also no help and gave a totally different quote of $1, 250 for a room while Quinton gave a price of $1, 058 for the exact same room. Each agent gave different prices for the same rooms we were inquiring about on the same night within a few minutes of each other. I felt like I was in the twilight zone. She kept saying that was an upgrade and I stated that we don't care if we are at the bottom of the boat with no windows we just want to have all of us in a room together. As a customer I asked if Carnival was willing to loose $8000 for not honoring their price of $758 for my sister coming from Spain? I will be calling corporate office tomorrow about this and hopefully they will honor their reputation of being accommodating when customers want to give them money and not take advantage of wanting upgrades and levels and windows. Who cares about that? We do not. Besides who stays in their cabin for long periods of time anyways. So windows, levels and extra shelves don't make a difference to me just a place to lay our heads in peace for a few hours together as a family is what we want. I hope they will make the right choice and the next post you will see will be a good one praising Carnival for their great customer service for honoring their word.

Let me start by saying this is my boyfriend and I's first cruise. We spent about 4000 on this vacation after room, cheers package, gratuities, parking, etc. we were initially disappointed because no one ever bothered to give us details on the cruise like what muster on our cards meant or when our room would be ready or how dining or the cheers package worked. Whatever, we figured it out. However, around 4pm, there was a knock on the door. We yelled "HOLD ON" because neither my boyfriend or I were clothed. Our steward barged on in. We both tried covering ourselves as fast as possible but it was the most embarrassing and uncomfortable experience ever. Our steward didn't even apologize. Then, after dinner we return to our room and the door is wide open. Not just cracked.. wide open for anyone to enter. There was no steward in sight but our luggage had been moved and right on the dresser was my wallet and both of our passports. We don't think anything was taken but who kn ows if someone came in and took pictures of our identifications or credit cards. We never even met the steward who managed to embarrass and put all of my belongings, money and identification at risk within the first few hours of our trip. I decide I had enough and went to guest services. At this point, I don't feel like me or my stuff is safe and I'd rather be home than somewhere that doesn't care about me or my belongings. Guest services was not helpful at all. I got pawned off onto the stewards manager who reassured me she would face corrective action... but I don't care about that. She should've been trained properly to begin with. My concern is our experience, our vacation, and our $4000 being worthwhile. Then they brought out Daphne a guest services manager. She was nasty to me, condescending and made me feel like a worthless human honestly. She offered a bottle of wine. Are you kidding me? We already spent 800 on the cheers package. What do I need wine for? I asked for contact info for headquarters, an executive of some sort and requested to speak to the cruise director.. it was all denied. It hasn't even been 8 hours and this has been the worst experience of my life. I was a General Manager for a large retail store for a long time and this is not how you treat guests... I understand I didn't purchase a suite- but I should still be treated like I matter and that Carnival as a corporation values me and my business. We've essentially been violated sexually- a steward has seen our naked bodies without our consent and our personal belongings have been at risk for an unknown amount of time. Something must be done.

I am requesting a full refund. We have spent over 4000 in total and our experience was ruined. We couldn't even have our room serviced for the entire trip. The cheers package was a complete waste- no one can possibly drink that much in a day- alcoholic or non alcoholic! We also had an issue where our phone in the stateroom would ring once every three hours. Went to guest services and they said they'd send someone to fix it and no one ever came.

Our privacy has been violated and the safety of us and our belongings, identity and finances were put at risk. Please contact me. I am getting my family lawyer involved.

We have 8 of us going on a cruise April 19th, 2017. We booked our flights thru Carnival Cruise Lines and they booked them thru American Airlines on the way and Delta on the way back. We have been trying to upgrade to first class and when We call American Airlines they said Carnival hasn't assigned us a ticket yet and until they do we can not upgrade. Now Carnival Cruise customer service is not understanding what we need and American Airlines said there is nothing they can do. Then We have been told all first class are gone anyway now. Maybe We can get on another flight. Can someone please try to help resolve this problem for us. The call back in one hour does not work. I have always had great service with Carnival Cruise Lines but our vacation planner is gone now, The one that was assigned to us will not call us back. My email is [protected]@gmail.com Thank You

I purchased 5 cabins on the carnival vista sailing out december 24, 2016- december 31, 2016 and it was the ship to and from hades. I have never been so humiliated in my life and my family was trapped on this ship with security on our tails and wasting time proving that another family told lies and made our stay on the trip miserable. We are carnival cruisers and this was not our first cruise but I guess the vista was "out of our league"as far as the 2nd in command and security felt. The ship had a disconnect maybe due to the catering to the platinum card holders and the food was bland. Their was only one restaurant for our late dining (For free) and the wait time was 2-3 hours nightly. The family shows were too sexually orientated and every side joke, except for at bingo, leaded to something to do with sexual positions, humping or bringing attention to certain body parts. The internet that I paid for for myself and 3 of my children did not work for days and we "didnt qualify" for a refund although some of the patrons did get refunds. Im just done.

I requested copies of all reports and have yet to receive them and I am awaiting tomorrow to forward the documents I do have to our family attorney because I am not pleased with the overall outcome. I am requesting a full refund and apology from the crew members and staff. Once you review the claim on december 28, 2016 you will understand my concerns and reasons for further actions. My family now understands that we are not welcomed on carnival fun ships and will not bother you all again.

Willard and Shelia Lockhart-3LL8H7. We took our first cruise on the carnival glory on Nov 12th thru Nov 19th. The first night when we took a shower the water was not warm at all. We took cool showers. It was repaired the next morning. The handle that controlled the water was also broken. It was repaired the next day. On Monday the 14th we noticed that the table were magazines and our intensely for the next day was placed was not working properly, it won't go up or down. We were concerned that we would be charged for it being broken so we reported it. The table was picked up while we were out. We noticed that on Wednesday the 16th the table was not returned . So called and asked were it was. It was retired while we were out. No one called to say that the table is being returned, we called because it had been two days. On that same day we noticed the smell as if some one's toilet had busted and there was waste every where. We smelled that on and off through out the day and some on next day. It was in our room mostly when we smelled that. On Thursday the 17th we went to a club called the heat . We noticed that there were days and nights that the ship was very rocky. This night was no exception. We were on a bar stool and my husband turned to speak to some one and fell from the stool and hit his head very hard. Security came over and asked if he needed medical assistance and offered him water. He took the water but declined the medical assistance. One of the security asked me what room we were in. I gave him the information . I thought they would show some concern by checking to see if he was okay, they did not. No phone call or anything . We felt as if no one cared about his well being. This was not the experience we expected on our first cruise. We will never take carnival cruise again. We called and expressed out concerns. We requested a refund our money. We received a letter back stating they were sorry but could not refund us.

I just got off of carnival fantasy cruise ship today 12/26/16 after reaching customs to pull out my birth certificate I realize last night $300 of my cash was stolen by my room attendant. Very angry and disappointed at my room attendant dade in room# e153. I have cruised with a carvinal several times and this has never happened.

Very pissed,
Trekyria griffin

Booking #: 3TV8J7

I usually sail with Royal Caribbean but I always hear of how great the Carnival Cruise lines were, so I decided to give it a shot. My cruise was suppose to set sail from Dec 15 - 18 from Port Canaveral but we actually was not able to board until 6:00 pm that night and did not leave port until 11:00 pm. On top of that we missed dinner and were credited $15, I still do not understand where that amount came from. Being that I could of ordered a bottle of wine for that price. We left so late it caused our time in the Bahamas to be cut short. I tour had to end because we had to be back by 2:30. The water pressure in my room was horrible, it literally was drips when I tried to cut use the sink. When we did need something for our room (rich) was no where to be found, called numerous of times. A fellow cruise friend of mine bought one of the huge bottles of liquor and the people at the store broke the bottle and told her it was not there fault. On top of that some of your crew members knew nothing about the ship at all, as to what was where but we managed to find it on our own. The food was not that great, tasteless and other times served cold. We were rushed out our room on the last day before the ship could get docked, which took 2 1/2 hours to get it hooked up. One of the housekeepers was extremely rude as to trying to get us out of the room, when we couldn't even get off the ship yet because of the previous problem I stated. With this being my first time on Carnival I was hoping for better service. This was mine and a majority of my friends first time on the Carnival cruise line, despite all the good things I have heard it's possibly our last.

My husband an i was scheduled to leave from new Orleans on dec 4 20016. At the last minute he couldn't find his birth certificate he had other forms an pictures still denied. We have been on many cruises an have been very pleased. We were treated we badly by the staff an was not letting me see my husband are talk to him i could not move as they walk him out like he had mudered someone. I was told we could not get a refund or a credit. All i want is something back as a credit. Thanks

VIFP #[protected]. We just got back from our cruise that sailed from port Canaveral Dec 15-Dec 18th. First off after booking in way advance our ship was changed to Liberty from TX. I have cruised Carnival several times and this was the worst ever! I booked for our friends (their 1st cruise) and ours for our 25th anniversary. I was quite the embarrassment I must say. Because of the ship change we were not to board until 6 pm we did not even leave the port until after 11pm of which we paid extra for balcony room we could not see leaving port until next day in am. Then our friends (first timers) had a dirty toilet, broken toilet and dirty room! Our room was not fully ready for us either. No schedule of events to even know whats going on for half night since we left so late. No water in our rooms either. Once i complained they said they didnt have enough time! We then found a late night comedy show which was horrible as he was not prepared either to perform (he said so himself)! The events during this cruise was very limited no fun newly wed show so on. Not nearly the amount of events as on all other cruises. Food was undesirable, cold and poor selections (we had to pay for filet and lobster for a $20 fee) never happened before either! Over 21 pool was closed no reasons at all! By the time got to Bahamas at 7 am we had to board by 2:30 pm! Not nearly enough time for excursions! Waste of time again! Fastest time in Bahamas ever! Back to port well we ended up waiting for over 2 1/2 hours to get off the ship because they couldn't connect to the dock! I've never had so many issues on one cruise every and now our friends do not look forward to returning! All the money that is spent on this "fun time" was a waste. Yes we are looking for refund or credits on next cruise! We have a lot of patience but this was just to much.

I took a cruise Dec 15-18, 2016 and it was the worst crew ever. We got to the port around 2 we were told that we couldn't check in til 6 we then called our travel agent and she said there was no communication on this matter and she didn't know why cause we should have be able to check in when we got there. We eventually got to go in between 3 -4 to sit in area for 2hrs or more...it was a very uncomfortable situation... the rooms on Cardinal Liberty were half cleaned the bathroom was disgusting toilet was very dirty looking and shower over flowed into the floor...our captain nite was switch to Friday at the last minute food temperature was cold the staff was rude and over whelmed the ship was rocking so bad on the last night made hard to walk without sliding...I was very disappointed we had party 24 traveling some new and old for old one they agreed worst cruise ever and new ones very disappointed...just wanted you to that I was a very unhappy cruiser Thank you...Unhappy cruiser

We haven't even cruised yet, but I frustrated with getting the run around. Several weeks ago I bought the bottomless bubble package for 2 of my children. I went back into our account on the 16th and tried to purchase for the rest of my family as a Christmas gifft. Also, I tried to explain my youngest son (8) is diabetic, so diet soda is really all he will be able to drink. I saw the price was increasing on the 17th, so I tried to purchase the evening of the 16th, but the price on-line had already changed. So, I called the customer service number and was told the fun shop leaves at 5, so she (Rosie) would make a note in our account and to call back the fun shop on the 17th. I called the fun shop the next day and was told they saw the note from the 16th, but was nothing they could do " the price is what it is, they they don't control the computers." This fun shop person then hung up on me. So, I called back and spoke Cheryl who said there was nothing she could do and there were no supervisors available on Sunday. She asked I call back on Monday. So, unfortunately this will be my 4th time calling. Also, I asked she send a note to have a supervisor call me back because I felt it was crazy to have the customer call back 4 times to resolve an issue. Waited 14 minutes on hold while this took place. So, at this time waiting for a response, but wanting you to know this is how your customers are being treated before they even get on the ship.

I booked a cruise with your company and paid in full in October 2016 for a sail date of December 15th Thur the 18th. I was informed less than 48 hours before sailing that my ship was changed and that I couldn't board said ship until 6 pm, which means my entire first day of vacation is gone and I was not going to be compensated for the inconvenience. I was informed by Carnival that all they could offer me was a $15 per person voucher for lunch while I wait for my ship. After many phone calls I was told this is all they could do and there was no one else that I could voice my concerns to.

I am extremely displeased and disappointed with this company's lack of customer service and respect for its clients. I will never sail with this company again and I will be putting this out on social media to warn others of this company's poor customer service.

I feel that the Carnival corporation could and should have offered their guests more than $15 in compensation and it is a slap in the face knowing full well that my hands are tied. I can't cancel my booking because I will then lose all my money and I will be out an entire vacation.

I would have expected a company of this caliber to offer vouchers for use on the ship as a way to apologize for the inconvenience, dinner in one of the restaurants, a spa or gift shop vouchers or drink cards.

I would appreciate a response and a solution to this matter.

Thank you for your consideration,

Laura McDermott

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Dear Carnival Cruise Line,
I am writing to tell you how disappointed I was with the condition of cabin 7422 on the Victory. As I paid for a corner balcony because my son and his family were in a side balcony and I wanted enough room for my 3 year old grandson to run around on. Boy was this a mistake. While I was sitting or laying on a lounge chair I could not see out the filthy windows. They haven't been washed in a very long time. I took a we cloth and did a light rub to only have my cloth turn brown. The same thing happened when I wipe off the water on the wood trim over the glass. I have pictures to prove the condition of the windows from my 12/5/2016 cruise. It took me ten years to go back on a carnival cruise and barring my son talking me into another carnival cruise. But if I have my way I will try and talk him into a RCCL cruise. I have cruise on Carnival 6 times and have done 14 cruises in total with another planned for 2018. So could you please do your company a favor and clean the window and clean out the cigarette butts out of the balcony oh I don't and never have smoked and found that disgusting.
Thank you for listening from a very dissatisfied customer.
Mike Zindars

You can call me at [protected]
PS I did appreciate the recognition of our Veterans. Thank You!

I am a disabled person who is primarily trapped in a power wheel chair. My wife and I just returned from a cruise on the Breeze. This is our second cruise this year on Carnival. Our first cruise on the Falsification was as close to perfect as a cruise could be. Now let me inform you of my experience on the Breeze, To begin the boarding procedure was smooth and basically trouble free with one exception you people do not recognize handicapped guests and their needs. You place your service on the people who spend the most money on your cruise line according to the number of days completed on a cruise.I am very dissatisfied with your policy of subjecting us with disabilities to long waits so you can let these people without disabilities either board or disembark ahead of us who have trouble with mobility issues. I am discriminated against enough without your people and policies continuing this discrimination against the handicapped. The particular problem is more in reference to embarkation we were pushed into a small very uncomfortable area with hundreds of people compacted into the area. You do not realize how hard it is to navigate through a crowd when you are trapped in a wheel chair. We(the Disabled) were unable to acquire an elevator for 30 minutes and already been waiting 2 hours. We received no help from your people AT ALL. I will have to consider whether I ever return to cruise on a Carnival Ship. I will also voice a complaint to the ADA on my behalf of your inaction toward the handicapped. I expect a response and an apology from your company.

Don Quinn
11871 Willis Ln.
Scurry, Tx 75158
[protected]
Folio # 9301
VIFP Club# [protected]
Cabin# 8342

We attended a cruise 29 family and friends for my niece wedding, planned this cruise almost a year 11-19-2016 on the Carnival Splendor
the wedding turned out amazing no complaints
but as soon as we checked into our cabin, there was a horrible smell almost made us sick, the cabin appeared not to be cleaned, at night the bunk bed were my son was to sleep in was not placed down and there was no stairs for him to be able to climb into .. My son had to go sleep in his older sister cabin 2251, we were in cabin 2247
we are VIP Platinum with Carnival and are considering going to another cruise line, we were very disappointed on the lack of service on this ship
the staff members were very rude, not as fun and friendly as we are used to, it appears that they were under staff .
Several of occasions we waited over an hour to eat brunch in the diner room
we were not even served water, I had to hunt down a waiter just to get coffee, my nephew had to serve the water, when we complaint they did nothing to make us feel better, we were ignore even more .
The bathroom in our stateroom always smelled it never smelled like it was cleaned, state room 2247.
This was an expensive cruise for my family and it was a special occasion for us and it was a horrible cruise we had the worse cruise ever, we have been loyal Carnival members and we feel we should have been treated like VIPs
instead we were not
At diner it was a constant error, I was given, my sisters diner, she order a steak totally different from how I ordered mines, had to send it back and then wait 30 minutes to get the right meal by that time everyone else was done with their dinner, so I missed time with my family for dinner .
I am requesting a refund of my cruise, or another cruise for my family of 4
on another ship, I will never cruise on the splendor again, and if I don't get some kind of satisfaction with this complaint I will no longer cruise with Carnival, and will call MSC Divina and see if they will Honor my VIP status with Carnival, and will have my family members do the same, will spread the word to all my family friends to not cruise with Carnival any longer .
I am very disappointed, waited on this vacation a long time and spent money to have to have miserable for 8 days on this cruise .

I had the payment for my cruise set up to automatically charge my carnival card. When it didn't go through I got some email that got buried in the holiday ads. When I logged on to check my dates to request time off from work my booking had been cancelled. When I called they told me the card did not go through. The representative tells me I can call in with my booking number and still get the cruise, but it was going to be an extra $25/ person. I hang up and contact my wife for the credit card info. When I call back in I'm told that my booking number is incorrect, even though the representative has looked up my account she refused to help without the proper booking number OR pin number. I hang up. After checking my email for the correct booking number (it was missing one number) I call back in and get the same representative as before. I give her the booking at which point she asks for the name of the ship. I had booked back in may and couldn't recall the name. She then tells me that without the ship name OR pin she can't help. Exacerbated that the criteria for simply paying for my cruise had changed I asked for somebody else. She transfers me to a supervisor who proceeds to read from a script about their rules being for me safety. She muttered some nonsense about my bank wouldn't just take money and apply it to any account. (Pretty much the definition of direct deposit) Literally, the only reason I even care at this point is that my family booked on this cruise after I set the whole thing up. I'd rather let them have the deposit and just sail with a company that wants my money as apparently Carnival does not. All they had to do was take my credit card information. Unfortunately the booking was deleted from my online account or I would have simply payed for it that way. Up to this point this criteria was never necessary. It wasn't until they cancelled my booking and decided to keep my deposit that this became a problem. It seems the rules are designed to force me to take a loss.

To whom this may concern at carnival cruise lines. As a first time cruiser i put my son and i birth c ertificates in bag. By the time i got to the customs and realized bags on ship. We waited for 4 hours no one could find our bag. My ten year old son heart broken as ship left. I am a single mother and saved for a long time for this. 700.00 may not be a lot to some but it was for me. Please allow my son and i a chance to sail carnival. This was on thanksgiving day carnival fantasy booking ## 3jr1p5 we had to leave with nothin after 7hour drive . Please help us..

My daughter purchased a Carnival Gift Card at a local grocery Store. Her car was broken into and the card was stolen. Carnival is able to tell me the card has not been used. I however do not have the 3 digit code on the back. I have asked for Carnival to assist and apply $230.00 to booking. We had to pay the cruise off today. We still plan on buying the drink package. I have a group of 14 people cruising with us. I also just asked if they could apply the credit one of the bookings. I am not asking for anything more than what I paid for or anything that Carnival has not already received money for. This have cruised with carnival 9 or 10 times. If Carnival cannot assist with this I will file a complaint with the BBB and AG office. I will also start to cruise with other cruise lines.

I purchased an excursion for November 15, Land's End Boat, Beach and Shopping that was canceled because of the super moon. The Shore guards of Cabo San Lucas said the waves were too dangerous for us to sail to see the Arch. So our tour guide I think her name was Michelle said we can either cancel our excursion and get the full refund or we can continue on with the tour to shop downtown and have lunch on the beach and get a 25% credit. Myself and my 2 nieces decided to cancel and get our full refund. My sister Debra Darden decided to continue on with the rest of the tour. We looked at our account activity 2 days later and I did not receive my credit back. I looked at my sister's account and she got 2 full credits for the canceled excursion. I went to guest services on the ship and they said I did not pay for my excursion that the refunded the person that paid for it. I paid for my own excursion on my own credit card. I have the bank statements as well as the receipt from Carnival thanking me for my payment. Guest Services said, "Oh well you have to get the money back from your sister." So I said thank you. I went to my sister to ask her for my money back and my sister said no. Then my 2 nieces interjected stating it's their mom's money because she paid for my trip. I have my bank statements and I also have the receipt from Carnival proving I paid. I am so upset that I accidentally deleted half of the photos I took of my 1st trip to Mexico and my 1st cruise trip. This has made me wished I never when on the cruise. I called the customer service line and was told oh well it was a mistake and there is nothing they can do about it. I am sad and sooo mad. I want my money back.