[Resolved] Carnival Cruise Lines / refund or cruise please

Miami, FL, US Review updated:
Contact information:

To whom this may concern at carnival cruise lines. As a first time cruiser i put my son and i birth c ertificates in bag. By the time i got to the customs and realized bags on ship. We waited for 4 hours no one could find our bag. My ten year old son heart broken as ship left. I am a single mother and saved for a long time for this. 700.00 may not be a lot to some but it was for me. Please allow my son and i a chance to sail carnival. This was on thanksgiving day carnival fantasy booking ## 3jr1p5 we had to leave with nothin after 7hour drive . Please help us..

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Carnival Cruise Lines Customer Care's Response, Dec 01, 2016

    Your request has been forwarded to the appropriate department to review. Guest Admin.

  • Carnival Cruise Lines Customer Care's Response, Dec 01, 2016

    your concerns have been forwarded to be reviewed. Guest Admin.

Nov 28, 2016
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