Carnival Cruise Lines
reviews and complaints

My boyfriend and I were on a cruise this past weekend. We boarded on Friday the 26th of October and returned to Miami on Monday the 29th of October. During our trip we noticed that we both had a few bites on our bodies. We both just assumed they were mosquito bites. After finally arriving home we noticed that our bites are now everywhere- 3 times the amount now and spread out and extremely itchy. We noticed that our group which had traveled with us did not have any bites and they explored the same things we did except our bedroom. Its hard to say that I will partake in another cruise if the beds will not be cleaned properly. After spending around 1, 000.00 for this cruise and leaving with a souvenir that we both did not intend on having is very disappointing.

Good afternoon, my name is Maria Pozzar

I recently replied to your survey but thought I should
mention something that didn't come up on any of
your questions regarding the gaming credit winnings
left on your cruise card.
As we are made to give you our credit details
to cover any expenses made throughout our time
cruising on your ship with trust and good faith, that
Only the amount taken is that of what was actually
consumed or purchased. I think it may be fair to say
that, whilst also using the gaming area and again
using our cruise card to either withdraw or credit our
cards from our credit facility made available to you
when boarding and accepting responsibility of our
purchases, it is also fair to say that the winnings
should also be automatically be refunded immediately
onto our cruise cards as credit.
The system that you have is totally wrong and definitely
Poor taste in your services, especially knowing
now that not only was I informed wrongly of how when
you win money in the gaming area the winning credits
doesn't actually show up on your print out which is
so ( thank goodness for snapshots) but can only be
seen unless you use the machines in the gaming area.
But also to be told by the lady at the customer service
counter that I shouldn't worry as any credit left on my
cruise card will be sent to me in a form of a cheque.

Now I gave you my credit details in good faith, yet now
I find out that I have to wait between 12-16 weeks
Before I receive this so called cheque and then it's
going to take another 10 days for this cheque to clear.
So I ask you where is the fairness in your system?

You are quick to ask my Issuing Bank to obtain initial
Holding Credit for my cruise card but yet my credit
Remaining on my cruise card cannot be returned for
At least 17 weeks!

If I am able to quickly supply credit to use, you should
be able to also refund my unused credit immediately
On the credit card I provided upon boarding.

Also our onboard credit of $250 wasn't distributed
Evenly between the 3 of us which meant it left
Stephanie with no credit at all but leaving Jacinta
with $44.54 credit left over and Stephanie owing
$65.85. Which technically leaves Stephanie a
balance owing of $21.31 as the onboard credit
Of $250 is per Cabin not per person. So any
remaining Credit should be deducted off the other
passenger in Same cabin as per rules.

I'm not trying to be ungrateful as we were given an
Upgrade of our room from level 1 to level 8 which
We greatly appreciated, but please understand we
don't have a big budget to go crazy on, especially
Since this trip was organised by both my daughters
to celebrate my belated Mother's Day and birthday
due to the resent loss of my father. As During
his illness I've had to give up my full time
employment which has put a big burden on my
family trying to maintain normality again. I did enjoy
my cruise as stated on my survey. But the final
departure didn't end well due to little issues that I'm
sure has been addressed many a times from other
passengers and should be considered.

Thank you for your time and understanding and hope
that my criticism is not to fault but to enhance a
better future Sailing Experience.

Kind regards
Maria Pozzar -(Folio-8068) -$69 credit
Jacinta Pozzar -(Folio-8067)-$832 credit
Stephanie Pozzar- (Folio-8069)
Booking No: CD7Q8G
Cabin: 8267

my name is bob castellano booking number 2WHV60 room 6120 GS suite my complaint starts on 20-14 when we arrived at the tampa port on 10-14 my wife susanna castellano did not get a sticker on her card saying suite guest we had to have it added on ship 2...we did not receive our gifts in our roon for 2 days we had to ask 3 time before they were delivered like ou water pins etc 3. it took 3 days to fix our balcony door so that we could go on the balcony 4. for 2 days we had a temp. cabin steward who we never saw 4 phone did not have a menue like if u were loooking for guess services room service so u had to guess 5... i was a special needs passenger and when we had to leave ship on 10-21 we were told to report to sams piano bar between 7-30 and 8 am got there and now was told to report to dinning room but ship wasnt let people off until 9 now i try to get a wheel chair and they were not helpful luckily my son and his family could pus char overall service was not good none of the staff offered to push my wheel chair would have to think twice about book on carnival again evan though we r gold card status the main comp;aint was with the room and service tat we did not have in the room we had to call numerous times for them and guess service just told me that it was noted

I just got of Carnival Liberty yesterday and it was the worried cruise every. cruise at was 10/18/2018. we had 4 cabins and the air did not work in any of them. one cabin had not hot water. leaving the ship was a nightmare. we was caring our luggage and we did not get off the ship until 9:30. I have cruise many time with yall. my carnival number is [protected] and i have cruise 7 times with yall.

I had to cancel my cruise with my daughter on Carnival Triumph for Oct. 22
due to damage received from Hurricane Micheal. I live in Panama City Beach
Florida and this area was pretty much destroyed by the storm, after days without
power/water/phone. now trying to fix damage and cleanup, I was very disappointed
that I was told my money was non-refundable, and couldn't be used for a later booking . I am a Platinum member and have been a loyal patron of carnival. I feel
like not refunding my money because of the circumstances is not fare as I would much rather be on a cruise next week as to be here trying to pickup the pieces left after this terrible storm.
Thanks Robert

Your Excursion staff desk suggested this trip and it was really subpar. As you can see in the pics the Pool is falling apart and the water was dirty. The bar manager was very unhelpful and unfriendly even after tipping him handsomely. We would ask for a drink and he either ignored us or would look at us and walk away.
The beach area was very small and very rocky. You could not walk out into the water without shoes at all.
The buffet food was not very good. It looks like they spent very little to make it and the taste matched it. All 6 of us were scared to eat it. The hot dogs did not look like hot dogs, the Fajita meat did not look like meat and the cheese sauce was like colored water.
If I had decided to select this trip on my own then I would say it is one me, however it was a suggested/offered excursion by Carnival and I feel like a refund of some sort should be given as well as making sure that no other passengers on the cruise have to waste their time or money for such a bad experience.
I love to sail with Carnival cruise lines and will again soon, but this excursion needs to be excluded from their offers.
Please let me know how we can resolve this issue.

Thank you for your help in this matter.

Allen Kirk
[protected]@gmail.com

my name is Sheila smith. my booking number is 9wq4b2, leaving out of port carnival on oct. 13, 2018. we were unable to make the cruise due to hurricane Michael that hit our area on wed., oct 10, 2018. we lost power at 900am on Wednesday the 10th. we live in Calhoun county florida about 40 miles from panama city, which received a direct hit. during this incident we lost half of our roof and received water damage to the inside of our home, had a tree on our roof and was blocked in the property. we live in a rural county. there is only one way in/out of our property. our drive way was blocked by several trees, that we had to cut and move them our self just to get out., upon cutting our way out we found out that all, and I mean all the state road were closed due to trees across the roads. there was not way to get from our house at 11594 sw skylark lane Clarksville florida to Port carnival to make the cruise. On Saturday Oct., 13, 2018 we got back cell service and I called Carnival and reported this incident and advised them we would not be able to attended our cruise. I spoke with Tammy and she noted the information to our booking number. we do not want a refund we would like to receive credit on this cruise. This cruise was planned a year ago with family members from Va., they went without us. you can check on our booking number that we had payed well ahead of time for this. As of today October 17, 2018 we still have no power, and they are saying it may be weeks before we get power. At this time I have no way to upload photos of the damage we received to our home. We love Carnival Cruise line., and after everything we have gone through and still going through with would like to go on this cruise at a later day. Please, Please we are not scamming you., we just want to go on the cruise we paid for. It was not our fault that Hurricane Michael came through our area and destroyed it. It was not are fault that we was not able to make the cruise, we was all packed and ready to go. If there had been any way to make to cruise we would have been there instead of here sitting in the heat with no power., and with no food excepted what F.E.M.A is handing out. I am great full for being alive and my family is unhurt in this horrible time. Please give me and my husband something to look forward to and the end of everything we have gone through. All you have to do is check online and see that everything I am saying is true.

Dear Carnival Cruise Lines: Re trip on the Valor Oct. 6th thru 11th Booking 1DFQ26
Frank, Shirley, and Traci Sipps: Re: Problems encountered as we are all three disabled.
The first trip Frank and I took this past January was very nice and pleasant experience I was on my cane and we brought Frank's wheelchair. On occasions I also needed a wheelchair to make it to the other end of the boat, so we called housekeeping, and someone came, and we went together. The staff was polite and timely and very accommodating. So we booked another trip this October and took our handicapped daughter who had her own small electric wheelchair, Frank had his walker and I had my can.
This is what we experienced on the October 6th-11th trip. Our daughter was treated rudely by some employees on the boat especially concerning the Cat in the Hat program. First in the parade and this maybe where you need to train your staff to be more sensitive to children and people in wheelchairs. We arrived early for parade she had on cat in hat outfit and mom and dad were thing one and two. When it came to the part of getting a noise maker for the parade everyone was told to take one item to use for noise part of parade. Our daughter did not get anything, and most kids had anywhere from 2 to 4 items each. Not one person looked at our situation either staff or other families and offered to bring us something or make a spot for us to get to the table. I almost got there and the last bell on the table a kid with 3 items looked at me and waited and when I was about to reach for it grabbed it and I was almost pushed down in the process even though I waited till the end when crowd was done basically. We told Traci to stay back and let the kids go first as we were afraid they would run over her and get hurt. They all ran so fast we could not keep up and someone tapped me on the back and said you need to go to the elevators and go to third floor in Ivanhoe for next part of parade the story. We finally got there and there was no room for Traci to move towards the front. So, I walked up the isle to try to find her a spot to sit closer and was pulled back and told by several workers to sit down as I tried to explain situation. So, we sat in the back and Traci could not see anything and felt very rejected and left our and in tears. Could not raise hand and participate much less see anything and we spent a lot of money on our costumes only to be treated like trash in the back. Not one staff member thought to save us a seat. Then we went to the Cat in Hat Breakfast at first the rude lady told us to sit on the bottom deck of Lincoln dining room where no one was or could anyone see anything or participate. On bottom floor when Frank was standing up he is 6'4" and he could not see over the upper level partition and no one was coming to help us. So, Frank went back to rude lady and said to her look there are only three steps and her wheelchair only weighs 42 pounds. Traci could hold on to stair rail and if we could get help to lift wheelchair up to right level in dinning room. To the lady this seemed unreasonable as a request and this made it hard to get help. Finally, some men that worked there only after Frank insisted they give us help did get the chair up for her. She still sat in back as all tables where filled up and again we arrived early as everyone got good seats we had to feel like outcasts again. The characters and servers where nice to us but still was not the experience we hoped for.
This is only one or two of the many rude incidents we had to endure and the tears we had to watch her cry and when we tried to get on the elevator it only took 5 to 10 tries if not more and many times each of us had to take a separate elevator and meet on another floor we usually help Traci back out her chair as people do not look and walk past her while she is trying to back out without hurting anyone. She was scared and had never been on a boat before and sometimes is was like a said 5 to 10 elevator tries to get to her. People can be rude and insensitive even when the people employed by you helped us we still encountered the same problems on many occasions and it was frustrating for them to see what we go through. Maybe you should have and elevator for handicap people only with a keycard or someone standing by on each floor to help. I could be standing in front of elevator that opened with Traci and people would almost knock her out of her chair and one person fell onto while she was in the chair. This happened the whole time and several times children played chicken with her running down the halls on boat and stopping in front of her or cutting quickly in front on her making all of us a nervous wreck. And the parents never said a word.
On occasions when Frank and I needed a wheelchair to get to dining room at first, we were told they did not provide this service like we were crazy, but they did in January on that trip. Finally, someone admitted they did do this service and then we were told to call this number, and this number, and finally by third time it was the right one. Then the next time we called it was the wrong number and call this number and that number so finally customer service desk told us to call 7777. We did not have these problems on first trip and in fact booked the same ship because we felt we were treated very well. Our daughter has be damaged as a result and still cries and does not understand why no one on boat wanted to help her. She feels worse than she ever has on any vacation we ever went on most people see her and hold a door or elevator or help but here it was horrible as people tripped over her in her chair, knocked her because they did not look, and played the chicken game, HAHA. Especially on elevator some couples came back down on an elevator and said you are still waiting? And did not offer to trade places but did seem shocked.
Once on the elevator there was a huge water spill in back right corner and Frank slipped and twisted his knee and it is swollen and red and is not going down so if we do go to emergency room which Frank hates hospitals we will keep you updated, but we told several people who work there about spill, but no one seemed interested. I was afraid someone would fall and especially and elderly person who could have broken a hip. I can send you photos of Frank's knee and we reported the incident to many people on the boat who did not respond on what we were to do. I am not sure what it will take to fix this knee.
On last day although we paid for fast track and we were in Lincoln dinning room pushed to very back of room and when our section 2 was called no one came to help us get off and we asked for help repeatedly told them when we got into room we were fast track, but they put us in the very back. In fact, the whole dining room was empty, and Frank repeatedly yelled for help and a customer on the boat heard Frank and came back to push me and Frank to front as Traci followed. Once at front the man said he had to get to his family and finally the lady with the walkie talkie called for someone, but it still took quite a while to get help, so we were near the last people to get off the boat. What a waste of money and to be treated like that yet again. Showed them our papers when we got in and was assured when 2 was called they would get us. This did not happen on January trip in fact wheelchairs were near front and we were taken when our section was called we had fast track then also. Would like refund.
The waiters at the Washington dinning room made her feel special and called her princess and treated her very kindly and this was her favorite place to go every evening. So sad the rest of trip was not as nice, and Frank's knee is badly injured and very swollen, and he will be down for quite a while. But we can send you emergency room reports if he has to go. Thank you for listening and hopefully this will help others not have to feel ashamed because they are physically handicapped and, in a wheelchair, and need a little consideration. Maybe this will help you think of some ways you can make a trip or experience better for others on canes, walkers, or wheelchairs the neglected forgotten customers. Thank you for your consideration and hope to hear a response soon as Frank will be laid up for a while.
To add injury to injury we were led to believe that we would be getting a disc of all our photo shots and found out that we had been mislead our daughter was crushed in that she was looking forward to the pictures. Although service tried to make up by sending a plate of chocolate strawberries was almost and insult to the emotional pain caused. All the money spent on cat in the hat before trip was sacrificed from our disability income. I wanted my daughter to experience the kind of trip we had experience. Again, the dining room staff was awesome and made her feel so special. I hope this can be rectified without going to ADA but at this time I am not sure that Carnival will take this matter serious. We are disabled but we also are humane and have feelings!

Frank Sipps
10822 Ritow St
Houston, TX 77089
[protected]@att.net
[protected]

Hello I just got out the hospital last week and today got off heart monitor. I would love to go on another cruise but as of now I can't leave the country. November I go back to heart doctor and tomorrow I go for my eco xray exam. My son had parasite growing in his ear due to mold in my house so right now trying to get him together. Next year is our goal on going on a cruise praying out our health gets better. I'm trying to see where all my money at as well so I can feel comfort because I'm a single mom who can't waste money. This will be their first cruise and my second in which I had a bad experience already with carnival but I believe in second chances. On my last cruise I had a terrible experience with money and carnival helped thank God but i was told if I left the boat it would of been difficult. I pray this isn't another bad experience. Hopefully I get my money back because I'm nit working behind on hold because of this sickness and I just want to live. I'm only 31 and this is so scary for me.

Hurricane Florence made land fall in North Carolina and we were declared a State of Emergency. Our reservation is schedule for December 15th but since there is a lot of unexpected expenses to take care of our property we are changing our reservation for a later date. We are requesting a waive on the penalty for changing the dates on our trip. Reservation # 3XWT70 .

I recently purchased a cruise through Flight centre on 13/09/2018, on the 19/09/18 I received an email advising of a promotion .
ref.no.CDVC4X .Nigel Clarke .ph0412952266
ref booking.Q18687198
promo code.UE9
CCN.[protected]
I contacted the travel agent to advise about the promo, she stated she contacted Carnival & was advised that this promo could not be added to the current booking as it was not done at the time, the only way was to cancel the booking & lose $900, then rebook.
I believe there would be some kind of way Carnival would be able to add this promo to the already existing booking, we are Carnival fans as this would be our third cruise with Carnival Australia. I contacted the help line & they were unable to help.
please assist in some way if possible, my contact email is [protected]@yahoo.com.au

Hurricane Florence was projected to make land fall in South Carolina where my wife and I live the same week we were supposed to board the ship for our cruise. We could not make the cruise because we had a State of Emergency issued by our governor, Roy Cooper. Major interstates (I-95) were shut down preventing us from traveling. Our children's schools were cancelled and we had to stay home and take care of them. We had to stay home and take care of our family and property. We are asking for a full refund or credit the money spent for another cruise date.

the cruise was originally suppose to go to bermuda. however, hurricane florence changed that. on friday, 7 sep, carnival sent out an email saying that we were not going to bermuda, but rather freeport. they offered up a 25% discount off our next cruise due to the change. once we sailed, carnival also cancelled freeport due to the weather. so, in essence, the cruise became a cruise to nowhere (we only docked at grand turk and half moon cay, glorified beaches at best). however, carnival did nothing for the patrons on the cruise after freeport was cancelled. the 25% pre-cruise discount was not increased, and all patrons received via refund was port and docking fees for freeport. i believe patrons on that cruise deserve some sort of compensation from carnival for freeport being cancelled !

Date: August 5-10, 2018 - ID #: SID46863664

There were three of us. Myself, my husband, and my 75 year old mother in law. We were woken up every night by loud screaming adults right outside our room at all hours of the night and morning.

There were two dining rooms and one was regular seating. We couldn't go in there even though we were given a table number when we arrived. When I asked the reception area they couldn't explain why.

My room- The black out curtains in our room had numerous holes and the morning light shines thru.

Luggage- My mother-in-law's luggage didn't show up until after dinner on the first day.

Shore Excursions - Very disorganized. One of our Shore Excursions time was incorrect. Luckily there were three spots left for the time we wanted. They managed to book that time, but not until they charged me again and we were charged more since it was on the ship. We waited for an hour outside in the heat before we actually left. And honestly the excursions could have been anywhere - there was nothing special about them.

Pool - My pool sandal literally got stuck to the floor it was so sticky. There was an adult pool - however it was ten feet away from the only other pool on the whole ship!

My facial - All I wanted was a relaxing facial. She insisted on asking me a bunch of questions about my daily skin care. This of course was so they can try to sell me overpriced skincare products. After the least impressive facial I ever had she told me to wait in the room. After five minutes I left the room to use the restroom. She was at the front desk helping out another customer. So I waited there for a few minutes while she helped another customer. When she saw me she seemed quite annoyed and said " I told you to wait for me in the room". I advised her that I needed the restroom. Then she still insisted that we go back to the room so she can try to sell me products.

Casino - the casino allowed smoking. It was unavoidable as we had to go through the casino to register for the dinner in the dining room. From there we could walk down two flights of stairs to the dining room.

Guest Services - I tried calling them a few times during the week and not once did anyone pick up the phone.

Food - was okay. The drinking water out of the fountain did not taste right. I could only drink bottled water that I had to pay for.

You're asking for a resolution. I would like a refund. We saved for along time to take this cruise. And we decided to take my husband's mother with us as she just lost her husband. We thought it would be relaxing and of course enjoyable. But it was anything but that.

Tonia and Earl Scott
877 Marymount Ave
Norfolk, VA. 23513

I had the pleasure of cruising on Carnival Sunshine from June 29, 2018 to July 7, 2018. Since I have returned home, I became aware that my cellphone and my husbands cellphone were used when we left them in our room to charge. On July 2 @ 3:40 pm and 3:54 pm our cellphone was used to call [protected], on July 5, @11:52 pm and on July [protected]@8:28 pm and8:46 pm. Each call lasted one minute, but it cost me $29.95. I was under the impression that when I left my room it was secure. The only person who had access to my room was the stateroom steward, Komang. If this the type of service that will be offered on your cruises I will find myself sailing on your competitors cruise lines.

Thank you,

Tonia L. Scott

This is my second attempt to lodge a complaint with no formal response from this cruise line. Sail date was 08/20/2018 to Bahamas out of Miami . We experienced waste coming up from the floors in our bathroom on the last morning. Unable to take a shower due to the horrible smells that accompanied the waste; we actually had to put towels down to do in and brush our teeth, throw water on our faces and left to go into a family members stateroom because of the smell. Also, during this trip we endured marijuana smells permeating our floor at night. As a travel agent I am finding it very unprofessional that no one has called or followed up with an email to date. Pictures are attached.

I booked a cruise on the internet and later when I got a booking confirmation I never took notice of the price I was charged which appears in the right hand corner at the bottom of the page. I only glanced at the date, room number and itinerary. Later when I went to the e-mail to book some shore excursions did I notice the price charged. I had made notes of the cost of the cruise when I booked it and it was $619 plus $130 tax and port fees for a total of $1498. The total charged on the booking confirmation was $1626.80. $128 more than I was quoted online. I went back online and the same midship room type on deck 7 was now only $1427 total. I phoned customer service and asked about the price guarantee and was told that room I had booked on deck 9 was now priced at $1626 and would not be going down in price as the ship was nearly sold out. She said she had no way to confirm the deck 7 price as it was now sold out as well. I told her this was my fifth trip with Carnival and that I had never encountered a price difference from the internet to what was actually charged. Her only solution was to put me in the rear of the ship on the 6th level. I want the price of my cruise to be reduced by $200 either by bringing the price down or an onboard credit Or I will never book a cruise on Carnival again and will do my best to discourage anyone from doing so.
Cruise booking is on Horizon, Jan 26, 2019 and booking number is 3PVJ64

SILP-SS-IS-[protected]-2 Carnival Inspiration 06/01/2018 2TGJ09 R137
I needed ER services after dialing 911 it took over an 1hr to get any assistance. I was charged for the "services". After complaining on the lack of service the below was sent "We truly regret Ms. Mendez's impression from this cruise was so unfavorable. While we too share in her disappointment for the issues she experienced, regrettably there is no compensation. We hope we have the opportunity to win back her confidence on a future Carnival cruise"

My cousin, friend and I just returned from a 4 day cruise from Jacksonville Florida to Nassau and Freeport Bahamas. This is not my first trip on Carnival and I had raved to my cousin in our friend how great my previous trips had been. We had booked a junior suite as there were three of us and according to the website this is a roomier Suite. upon entering our suite I was shocked at how small it was. Not only was it small but it was overcrowded with furniture. I understand having the couch in there as it turned into the third bed but there was alsoa chair that did not need to be there and a coffee table that did not need to be there. We push the coffee table under the vanity and move the vanity stool into the corner to make more room. Are stewardess Asus upon arriving hot if we wanted our clean room cleaned once or twice a day and we responded to her once a day would be fine. we did not realize that this meant she was not going to clean our room until evening other than cleaning bathroom, making beds and emptying trash the cleaning was not up to par. Dirty drinking glasses were left on the desk and 2 out of the 4 days my friend bed was not made properly. The service we received in the dining room was slow( not busy at the time) and when our dinner came it was luke warm at best. We did enjoy the comedy shows but overall, I will most likely not cruise with Carnival again.

On August 28, 2019 I was going on vacation on carnival horizon, booking # 1PVD72. There was no air conditioner for 2 day with four people in the room, It was terrible. I gave complain twice to guest services and nothing was fix. The room temperature was 78 degree. We would change and we would be sweating. The room the booked us was also in deck one no good. The first deck you feel all the movement of the boat ugh horrible.