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Carnival Cruise Lines Complaints Summary

941 Resolved
335 Unresolved
Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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11:24 am EDT

Carnival Cruise Lines not getting a group rate because everyone paid separately

For the past two important birthdays (75 & 80) I took my family on cruises. My 85th will be next year. The group surprised me and said they were paying their own passage this birthday and picked your cruise line for next June I called Carnival several weeks ago to find out what we were getting as a group, named everyone in the group (19 people, 9 staterooms) was told because everyone is paying their own passage and booked independently we were not considered a group. This certainly takes the Happy out of birthday. I discussed this when I booked for my great - grandson and myself and no mention was made about our not being a group. This does not seem right to me and certainly takes the happy out of birthday.
Carol S Rhodes

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What The Heck 85
, US
Jun 04, 2018 3:21 pm EDT

Well yes, people booking separately are not a group. I think you would know that after 85 years on the planet. Also, if you let a little price difference take the "happy out of your birthday" you are a cheap, miserable person who probably can't be pleased with anything.

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1:30 pm EDT

Carnival Cruise Lines upgrade of rooms

First off, I would need to mention that this is my family's first cruise venture. My wife and I are celebrating 20 years of married life; and after searching all the other cruise lines from Miami to the Caribbean, we choose Carnival Cruise Lines, because we felt it met all our requirement: destination, port of departure, activities, rates, reviews, etc. Because we booked early and got good rates we decided to include our children on the cruise. Our agent (Dan) has been excellent, really professional and accommodating. We kept getting notices via email of different specials; the one special we did take was the room upgrade (from interior to stateroom). We were upgraded to 7205 (Randall Samuel-9wv9v8) and our kids to 7219 (Ethan Samuel-9wv9w4). The interior room my wife and I had included a double bed (king size I believe), upon checking location and rooms my wife discovered that we were given a room with two single beds that cannot be converted to a king bed. My kids however, did get a double bed. We immediately contacted our agent (Dan) of the problem. The obvious solution would be to switch rooms, but he advised me that the supervisor said they can't do that. This is what really upsets me: the only solution is to put my wife and I back into an interior room for which we would still be paying the upgraded rate. I find this completely unfair as the error was the Carnival's to begin with cause they put us in a room with two single beds. This has me second guessing if I made the right decision in selecting Carnival for our very first cruise and to celebrate our 20 years of marriage. Ship: Victory. Sailing date: 20/Aug/19-24/Aug/18. Destination: Bahamas.

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Update by Randall S.
May 29, 2018 2:21 pm EDT

If they are unable/willing to resolve this issue to our satisfaction, then we will want a full refund of our deposit. As I would like to reiterate the error is not ours.

Update by Randall S.
May 29, 2018 1:33 pm EDT

I by error put wrong departure date; it's 20/Aug/18 to 24/Aug/18

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Nicole Maloney
, US
May 30, 2018 9:15 am EDT

As a long time cruiser I can tell u to just switch rooms when you get on board on your own. Just inform your stateroom steward. No worries. It does not matter who sleeps where. Sleep in a deck chair if you want...chill out.

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12:22 pm EDT
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Carnival Cruise Lines request penalty refund

Date: may 28, 2018
To: carnival cruise tkt/res
Booking no. 1lbl37
Dear sir and madam,
My name is heidi nguyen. I am 69 years old and I would like to make an explanation regarding my ticket purchase with carnival cruise tkt/res, on feb 27, 2018, for $1, 107.05.
My friend, named hanh, told me that they were going to the bahamas for traveling and also to celebrate her birthday. When she asked if I want to go, I responded that I would like to go with them. Hanh gave me kimberly's office phone number and address so that I could ask kimberly if there are any available cabins for me. I called kimberly and she said that yes, there is something available at the same price that my friends paid. My friends stayed on deck 7. She gave me quotes over the phone and told me to bring my driver's license and passport to her office. I arrived at her office at 9:10 am, and she quoted me as a single senior and one-person cabin. My friends paid more except for two people. I paid less except for one person. She told me she wanted me to pay upfront the full cost and she said at the time, there was no room available on deck 7. She asked me if I want to move up one level, deck 6, and pay a little more by about $300. I told her that since I would only be paying for one person, that I don't want to pay any more.
I told her that I want to live on the same deck as my friends because I have trouble with hearing. I explained to her: I can only hear about 80% with my left ear, and my right ear is damaged and can no longer hear. If there's a lot of background noise, i'll have difficulty hearing, and so I need to stay near my friends. She agreed and said she will try to find one cabin for me near my friends.
She then presented all the papers and documents for me to sign. At the time, she pointed her finger to tell me where to sign, and I responded that I don't understand, and asked if she could explain. She said that after I sign, she will explain to me. At the time, I paid, and the cabin and dinner time was tbd, but I wanted to have the same dinner time as my friends. I wanted her to notify me of all of this information so that I would be up to date. I needed my requests to be fulfilled: same deck as my friends, same dinner time.
I knew none of the consequences, but after I signed, she gave me the invoice. A customer was waiting for her, so she rushed to take the next customer and put all the documents in the folder and told me that she will call me two weeks before the bahama trip. She said I must come to her office to pick up the ticket and information needed for the cruise. I wasn't informed about pay penalties or contracts.
I didn't hear any updates regarding the cabin location because, on paper, she said the cabin would be determined later; however, I was under the impression that I would be placed on deck 7 with my friends, as she stated.
The next time that she called me to her office for the ticket, she still didn't inform me of the cabin location. I asked, and she told me it was on deck two. She placed me 5 levels below my friends. I told her, as I told her before, that I can only go if I live in the same cabin as my friends. I need the help because I am old and don't hear well. I was under the impression that once she knew what cabins were available, she would notify me so that I can decide.
I know myself better than anyone. I am uncomfortable with leaving home unless I go with people I know well. Kimberly apologized and stated that she made the decision for me because she assumed that I would like to have the lowest fare. I told her that I did not want to stay that far from my friends, and if she couldn't find one close enough, then I would not go on the trip. I requested a refund.
She gave me her boss's phone number so that I can talk about the refund, and even he also stated that kimberly should not have made the decision for me and that it was something for me to decide on my own. He said that if I go, I must live on deck 2. If I cancel, I would lose 75% as a penalty. I told him that I didn't even agree to buy this trip yet. I was not informed that I wouldn't be refunded when I paid ahead of time. I thought the decision was still up in the air.
Here is what kimberly did:
1) she rushed to take care of her next customer and didn't take the time to explain to me why I was signing those documents. 2) she failed to explain why she wanted me to sign the paper and promised that she would explain. I admitted to her that it's difficult for me to hear and read, so she pointed where to sign. 3) she made the decision concerning my cabin location for me, without informing me about it. 4) she failed to notify me about which cabin she chose. Note: I told her that if something goes wrong, I have friends who I can get to help. Without them, who can I lean on for help?
It is unpleasant and I am disappointed because I can't take this trip for my friend's birthday celebration, and also, I haven't been spending time preparing for this trip. Kimberly didn't explain to me about the contract or the penalties. I didn't want to stay far from my friends, so I wasn't intending on finalizing the trip purchase yet. I didn't agree in the end because the cabin is 5 levels below my friends.
This is kimberly's, who works at aaa travel agency, fault. I put my trust in her as well as paid in advance like she asked; however, it is not my fault for cancellation. The 75% penalty shouldn't apply to me since the agent failed me. I won't cancel if she keeps her word that I can stay on deck 7, with my friends. If I must stay 5 decks below my friends, then I will not continue with this trip. I feel taken advantage of in this whole situation because of how misinformed I was.
I've included the doctor recommends letter regards my hearing problem, the result of my hearing test, invoice and attached 3 pages I was signing those documents for kimberly.
Thank you very much,
Heidi nguyen
19134 walbrook meadows ln
Cypress, tx 77433
[protected])
[protected]@gmail.com

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2:31 pm EDT
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Carnival Cruise Lines carnival victory

My trip was scheduled for May18, 2018. This was a family vacation of 13 individuals and 6 were left behind.
Starting with Friday May 18, 2018 myself and 6 other family members were book on a flight scheduled to arrive in Miami @11am. We were at the airport at 5 am when we learned that our flight leaving at 7:59 was delayed till 245(1445). We called and spoke with carnival several time sladvosimg them we were put on standby for the later flights trying to still make the cruise before dparture. American Airlines separates the party and after complying, crying, fussing and almost getting put out of the airport we were put on a 12noon flight which also delayed for 45minutes on the runway.
After finally landing in Miami we called carnival again and told them we had landed and were on our way to the port which was scheduled for a 4pm(1600) departure. Took 10 minutes to get our bags from American Airlines baggage claim then another 10 minutes to get a lift and press him to put pedal to the floor to get us to the ship. After calling and calling carnival we were told they communicated with the staff on victory and was on our way. We arrived at the and the cruise victory was pulling away from port.I myself was under the terms and guidelines of making it to the boat after 3pm(1500) we were to carry our own luggage on which we all had carry on to make this easier as far as luggage concerns. The ship departed 20 minutes early and we was at the port watching the ship sail away. Again we called carnival and they told us they pulled the jetway or brigade at 1530(330pm) again we were speaking with someone from carnival stating we were on our way and when we get there we just watched it leave. Spoke with accounting and customer service since Friday may 18, 2018 and they can say is because we didn't make the cruise we wil, get our taxes back.i have unauthorized charges on my credit card and I later found out something new they doing which is putting our key cards on the door in a envelope% I would like someone to reach out to me because his has been the worse family vacation ever.I started with just wanting a credit toward some another cruise but I, so depressed after this experience still with no money back I just want my money back. Unless something can be resolved I will never attempt to sail carnival again. I believe the communication was not there and Americans Airlines have lost me as a customer also not sure how I can be reach but I want some resolving to this issue or I will make sure I take my next hard earn money towards a law suit.

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Update by Kimberley M Walker
May 29, 2018 7:57 pm EDT

All parties were under same resrvation#1PRL50
Kimberley Walker 1/25/1980
Skylar Walker 3/22/2014
Lynette Hairston 1/30/1984 or 1983
Damien Walker 4/21/1997
Attaches photo is confirmed reservation for our original flight.
Boarding pass ticket is proof of checking in and other ticket was a standby ticket putting us on the standby list which was full and overbooked. American Airlines flight 1227 original departure 7:59am delayed till 1445 pm.

The last picture flossed is what the airlines gave me to show some kind of proof of flight being delayed and when it departed and arrive in Miami causing us to miss the ship.

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Update by Kimberley M Walker
May 25, 2018 8:11 pm EDT

Good evening
I realize now that since I did not purchase the insurance for this entire trip with the cruise lines this is why I keep getting the same response. Everyone apologizes for these circumstances and keep getting directed to the reviews@carnival. Again, I did not purchase insurance because I was sure to make the trip on my behalf. I booked a early flight to land 4 whole hours before the ship was sailed to leave.
I find it bothering that the cruise lines and the airlines just keep pushing me away and giving me and my other parties towards reviews. I was promise someone will reach out to me on the phone and instead I get this notification for this response which is exactly what was said to me on the phone. I am truly unhappy with this outcome. It was not our fault starting with the airlines and all they can say is they did their part by getting us to Miami.
I do not believe the cruise line just constantly take ppl money and give them their back and repeatedly says I apologize.
On the reviews@carnival I am not getting the response I am looking for which is to rectify my unsatisfactory of this entire trip. I didn’t ask for more than what I paid for, I just want a credit towards another cruise or I would like a refund. I don’t understand why that is so hard to make happen. My little dollars is probably nothing compared to the higher management who get these trips all the time.
A business who would like for their customer to be happy in the end of their sale/merchandise/ whatever they are advertising and pushing for individuals to have a great experience.

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1:38 pm EDT
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Carnival Cruise Lines loyalty / new cruisers and birth certificates 2

Kent robertson
Vifp club# [protected]
2713 dryades st.
New orleans, la. 70113
[protected]
[protected]@hotmail.com

Dear delores long

Loyalty defined - customers display a strong degree of brand loyalty by insisting on your brand and accepting no substitute. Synonyms of 'loyalty - faithfulness, commitment, devotion, allegiance.
I have been cruising with carnival cruise lines exclusively since 1992, spent more then $35k over the years, persuaded several families, and friends (40+pp) to cruise carnival, and all are repeat cruisers. I imagine it's great for carnival cruse lines to have customer loyalty as repeat cruises, but I also know it is highly disappointing for customers not to have that same loyalty projected back.
I understand you must abide by the dhs requirements, but any misunderstanding regarding acceptable forms of documentation was made by first time cruisers, (thay just didn't know). Your check-in page only gave the option of an enhance driver license, passport, or birth certificate, and everyone had a driver license. You have the money, we are not requesting compensation, but your loyalty. I spent over $4400 on this cruise, the only request is to use the money that was paid as a credit on a future cruise for the parties involve.
Thanks

Mr. Kent robertson 7/12/1964 ms. Troylynn robertson 9/8/1961
Mr. Tyrone robertson 12/15/1972 ms. Donna womack 5/6/1962
Cruise line res #: 2bjb09 cruise line res #: 2bjb84

Mr. Charlie robertson jr. 9/19/1969 ms. Trina johnson 1/8/1983
Ms. Kevalenette johnson 7/30/1973 mr. Conroy johnson 7/19/1984
Cruise line res #: 2bjc37 miss. Zion schexnayder 12/11/2014
Cruise line res #: 2bjd13

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5:01 pm EDT
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Carnival Cruise Lines medical refund tickets

Joseph R Richardson
Hi we were supposed to leave on cruise May 20 th 2018, However had to cancel. We were supposed to be on the Carnival breeze booking #2NBT93 .On May 16 2018 my father went into liver failure and Encephalopathy I need to be with him as I am his care coordinator with power of attorney. Our friends Eric& Nena Vestal are on the cruise ship and thoroughly enjoy all of there cruise with Carnival I hope you will reimburse me / refund as I would like to go in the future I have attached Drs letter .I would love to sail on the carnival Breeze in near future Thank you very much

Joseph R Richardson
San Antonio, Texas
[protected]@gmail.com

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Nicole Maloney
, US
May 22, 2018 1:43 pm EDT

Why oh why did you not buy travel insurance? This is exactly what it's for. You gambled and lost. Hope all is well with your father though.

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Carnival Cruise Lines inconvenience while 50 flooded cabins were being repaired

My booking number ;IVSW38 cabin number 9397, departing on April 29 out of New Orleans. 7 night Western Caribbean. 50 cabins were flooded on May 3, 2018. These persons were compensated for there cabins directly flooded, yet we had no compensation for having to remain in are cabin while the stewards were passing with blue bins full of dirty water and dumping them across our cabins. Once it was safe we were able to exit and continue with our dinner plans. Through out the remaining of our cruise. We were walking on damp carpets in the hallway and walking around carpets, fans furniture in the hallway when trying to go to the front of the ship from our floor. I feel that we should have been compensated for having to deal with all this.

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Carnival Cruise Lines carnival does not want to offer any type of refund for a seven person cruise we was late trying to board ship

We had scheduled a 7 person cruise with carnival due to a car wreck on May the 12th when the Florida turnpike was backed up for hours we was 20 min late they would not let us board the ship. The ship still had the gateway still attached. We arrived at the Port the people that worked there did not know how to tell us to get to the correct gateway to get to the cruise ship nor hardly spoke English in the Everglades ft Lauderdale FL port. Also we had called carnival 7 times before we even got to the port to let them know of the delay. I know I have been on several cruises and have been stuck waiting on people to get on the cruise ship. We had 4 adults and 3 children waiting to board this ship carnival had told us they was going to contact the port and call us back. We never heard nothing from carnival until I called them again at the Port doors. A lady that worked at the Port come out and wanted to just say there is nothing they can do then someone on the radio told them to check our documents and once they found out all we had was birth certificates they did not want to let us board. Which I had also asked carnival 4 times if I needed a passport and they told me no. Then the lady from the port called her supervisor 2 times to let them know we had contacted carnival and the supservisor confirmed they had not received anything from carnival. So after driving 15 hours and renting a van and having to rent a room I spent over 4000 dollars and carnival would not even offer me a future cruise they said I should had purchased the vacation protection.

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Update by Carnival w/ not refund bk#2wgd70&2wgf12
May 17, 2018 11:04 am EDT

This is in reference to two bookings 2wgf12 and 2wgf70 we are requesting at least a future cruise. Due to this was not out fault the wreck had the turnpike blocked for hours. You can research turnpike wreck on May 12 and you will see what happened and how long it was backed up. Also the port was not our fault they did not know how to tell us to go nor spoke English most of them.

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11:21 am EDT
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Carnival Cruise Lines internet service

May 6-May 13, 2018 Carnival Pride

We cruised on the Pride on the above dates. We had 4 people in our cabin and we all purchased the social internet package. We began complaining about the spotty service as soon as we left port. We also complained daily throughout the cruise and we were told to sign off and sign back on each time it happened. On the last day of the cruise we contacted customer service again, requesting a refund. We were then told that we should have advised them sooner and they may have issued a refund, but since it was the last day they couldn't. They were advised daily that the internet was not working. I understand that we are out in the Ocean and at times it would not work correctly. However, it barely worked at all. I am disappointed in the way Customer Service on board handle the situation.

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12:40 pm EDT
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Carnival Cruise Lines returning of jewelry to the company is a joke

Do not believe anything they say about returning jewelry. First of all I never received a guarantee for my purchased. I had call to get one and that itself was a joke. Then I had to send that with the receipt to Starboard services bigger joke. It took the Mailperson 3 attempts before some one was there to receive it. Never heard anything until I called. I was told at that time I needed the full printout statement of the cruise. Had to call Carnival for that.Carnival emailed it to me and I had to return it to Star board services. Of course starboard never called me to tell me I needed that to send along with my return. This was the biggest run around i ever had to return something. My biggest and best advice is DON'T buy anything from fun shops unless you are absolutely positive it is what you expect. Carnival is our FAVORITE cruise line but will never purchase anything onboard again.

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Carnival Cruise Lines bed and bedding

I was on The carnival dream April 29th went to bed on Thursday night and woke up with bites around the hip leg line back and butt area told my stewardess Tina which was great she called the supervisor they tore my room apart said they found nothing but sanitized everything if there was nothing found why sanitize I went to medical and they didn't even see me wouldn't see me told me I had to buy hydro cortisone cream and benadryl. I had benadryl and bought 4.25 hydro cortisone cream to stop the itch. I have pics of the bites which are many my daughter has bites on her too. We had a king bed. This is my 2nd time cruising on the dream. Never thought this would happen with a company of your size. These but a few pics I added to show the bites

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Carnival Cruise Lines booking

When I booked my cruise I told I upgrade to a ocean view room just like some of my friends that went on the cruise with me. Every time I talk to Carmela he said we all had ocean view room and all on the same deck, when I get on the ship I didn't have a ocean view room, just stateroom I call him he said nothing he could do then, my point is, he knew the hold time I didn't have a ocean view room, but every time I talk to him he comfirm that I had an ocean view room, I was very dispointed.

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Carnival Cruise Lines I am inquiring about getting my cancellation fee put towards a future booking.

Dear sirs,

I am emailing you regarding a cancellation.

My booking number was 1QNS16 me and my husband were going on Carnival Glory May 19, 2018 to May 26, 2018. I paid for the cruise on February 22, 2018 and had all intention on going. Me and my husband were looking to go alone leaving our 3 year old at home. Last minute April 28th I was informed that my sitter would no longer be able to keep my son due to an illness. This news was devastating to us since we saved and planned for this vacation for almost a year. I originally tried to upgrade my room for Carnival Glory but I was informed that the ship is sold out. So I had no choice but to cancel. I am not seeking a refund I am just requesting the money be placed towards another cruise with future dates. The amount I was penalized is $1, 168.50. The original price I paid was $1, 838.80. I would love to have my first cruise experience with Carnival and will make the appropriate arrangements as well as in booking for my husband, son and myself. I have already looked at future cruises and am interested in dates in October, which would be perfect for my sons birthday. I do understand the inconvenience this has caused since I work in the hospitality business myself but truly hoping you will be accommodating and work with me to further my experience with Carnival.
My contact email is
[protected]@yahoo.com

I do look forward to hearing from someone.

Thank you,

Heather Patterson

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Update by Heather Patterson
May 04, 2018 12:25 pm EDT

Thank you for responding. My booking number is 1GNS16.
I am not sure what exact documentation you would like. I will attach 2 photos. One photo will be the email I received after booking with confirmation and amount paid. The other photo will be the cancellation with the penalty information on it.

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Carnival Cruise Lines carnival cruise ports

we recently cruised the carnival pride and was very disappointed in the change in ports we were suppose to do princess kay and instead last minute Nassau we had already been there for one and another we couldnt do much shopping as the shops were closed as they were not expecting our ship to port.. We had a group of nine of us that cruised on the pride and were sadly disappointed in missing the excursions we had planned for the missed port.. We are scheduled for Hawaii next April with the same group on the splendor and are debating possibly a different cruiseline This was not our first carnival cruise usually we do Norwegian I wanted to bring this to your attention.. Our recent cruise was the pride 4/22/18 and hope something gets resolved.. Thank you sincerely Donna Shannon [protected]@yahoo.com

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Carnival Cruise Lines new cruisers and birth certificates

Cruise Line: Carnival Cruise Line
Ship: Carnival Triumph
Itinerary: Western Caribbean (New Orleans)
Sailing Date: 4/28/2018
Length of Cruise: 5 Nights
Deck Location: Deck 8

From: Kent Robertson
2713 Dryades St.
New Orleans, La 70113
[protected]

Carnival Cruise Line:
I Kent Robertson, and my family booked a family cruise on the above date. Everyone was very excited to cruise for the first time together since mom past away. For some members, this was their first cruise, and sailing with Carnival since 1991, everyone was encouraged by me to sail with the cruise line I took my wife and kids on for several years. Unfortunately, some of our group members was thinking a Driver License would have been sufficient to board the boat.
We were told after arriving at the check-in desk that a Birth Certificate, along with a Driver License, would be needed to advance any father. By arriving so late we didn't have time to drive back to our home for the necessary paperwork.
We still as a group wish to eventually take the 5-day cruise stated above, perhaps later using the funds intended for this trip. We ask to be given the chance to make right this missed opportunity to sail THE FUN SHIP.

Mr. Kent Robertson 7/12/1964 Ms. Troylynn Robertson 9/8/1961
Mr. Tyrone Robertson 12/15/1972 Ms. Donna Womack 5/6/1962
Cruise Line Res #: 2BJB09 Cruise Line Res #: 2BJB84

Mr. Charlie Robertson jr. 9/19/1969 Ms. Trina Johnson 1/8/1983
Ms. Kevalenette Johnson 7/30/1973 Mr. Conroy Johnson 7/19/1984
Cruise Line Res #: 2BJC37 Miss. Zion Schexnayder 12/11/2014
Cruise Line Res #: 2BJD13

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Carnival Cruise Lines noise during night and prostitutes on board.

Several times a year I book a cruise for my husband to relax due to his stressful work load. This trip was no different. Although he stated the ship was nice, though no indoor pool, his room was nice-I did pay for the upgrade of a oceanview window. Good food also. The trouble started at night with groups of people running up and down the hall with "boomboxes" yelling and shouting above their music. My husband did call security and could even hear one of the females shouting at the officer that she did not have to be quiet. More upsetting than that though was to find out that prostitutes were on the ship and their "pimp" was openly going to tables and stating you give me 20.00 and she is fine with 65.00! I am appalled that is that blatant on the Carnival Imagination. My husband stated this was NOT a relaxing trip and would never do this cruise again. I called to complain and was told because I did not cruise no one would talk with me. Really?
I not only booked the trip, paid for it, paid on MY card the upgrades, shuttle transfers but after the fact then no one wants to help. I do expect a call from a supervisor with an apology, in fact the Carnival CEO should be calling with a profound apology that this practice is unacceptable. I am booking another cruise this summer and fall for my husband and several friends however Carnival needs to make amends for this trip before I pay for another one. There are several companies that would appreciate our business and I know they would make it a point to talk with me since again, I booked and paid for it. Again, I do expect a call from a supervisor.
Thank you,
K. Dimoff
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Anita Bawnghit
, US
Apr 21, 2019 11:53 am EDT

Carnival is a ghetto cruise line. This is what you get. You're actually lucky there wasn't a riot or a shooting.

Before my honeymoon and I had to check out reviews of 3 different cruise lines to find a decent one. This one was knocked off the list first.

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Chasewarner
, US
Apr 21, 2019 11:28 am EDT
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What ship was it?

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Carnival Cruise Lines sewage in 3 ports

To whom it may concern,
My name is Steven Sahlem. I have used your cruise lines 4 times. On our last cruise that left San Juan PR on April 8th - 15th we were in r 117. At 3 of our ports sewage backed up into our stateroom bathroom. When I returned to buffalo NY I called your customer service number in which they informed me they would give myself and my Fiancee a 75.00 onboard credit to split. This is totally unacceptable. Upon returning home I got a very bad throat infection missed days of work. We want a full refund . If we dont get one we will no longer be using Carnival Cruise lines.
My contact information is Steven Sahlem 61 N Forest Rd Williamsville NY [protected] [protected]@gmail.com. I expect a quick resolution to this problem
Sincerely,
Steven James Sahlem

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Carnival Cruise Lines fascination

This was our first cruise with Carnival after being on multiple cruises with another cruise line. We wanted to love Carnival as we now have children and they have the most sailings near to where we live, Port Canaveral. Our trip started with noticing a foul odor in our room. Housecleaning cleaned it, but the smell persisted. My daughter had a nighttime cough and I had headaches that seemed to rectify themselves when out of the room. On the 6th day of our cruise, we walked into our room after a day at port to discover our bathroom floor was completed folded with sewer sludge. Both were drains flowing(shower and floor drain). It was 5:00 and we all needed to take showers so I tried calling room steward, then guest services. After multiple attempts and letting it ring over 30 times, I called room service who did answer the phone and tried to find someone for us. After 30 minutes a plumber came and snaked the pipes. Then 15 minutes later a room steward came and used the towels from our room to wipe up mess. As he was leaving, I said stunned, "You are going to disinfect too right? Sewage is toxic?" He said, "oh..you want me to spray?" Uhh..yes? Wow. Another 15 minutes went by and he came back and quickly sprayed. By now were almost late to dinner. My son was the first to jump in the shower. 5 minutes into the shower..he calls me..sewage is again coming in though both drains and my child is standing in sewage. I called again, they sent another plumber, and we had no choice but to either starve or go to dinner filthy. We made the best of it as this was our last night. We came back to the room and it was cleaned and a huge blower was blowing the carpet of our room. Apparently the sewage backed up into our sleeping area and damaged our clothes and shoes which were in this area. At this time I was in tears, and was never offered an apology from the cruise line or any type of sympathetic gesture. I filled out their survey after, thinking maybe someone would reach out to us. But again, nothing. I finally called their number and explained what happened and was told the best they could for me was a $100 onboard ship credit. Are you kidding me? This was a biologic hazard and my kids were exposed to other passengers waste. We were breathing in sewer gasses. Carnival clearly does not make things right, and from what I gathered on the phone, this was an every day occurrence. Buyer beware. I will NEVER step foot on another carnival cruise again.

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Carnival Cruise Lines reservation specialist

On 4/23/18 at 1342 I called 1-800-764-7395 to discuss purchasing a cruise as a "Return from Deployment" gift for my husband. The woman who did not give a name talked to me like I was stupid and couldn't understand basic math in figuring cost. Then when asking about a military discount and discounted rate for child and having a large group she declined to allow us any discounts as the cruise was almost booked. After asking questions about the "More the Merrier discount" and differentiation of rates among the 3 rooms I was attempting to reserve, she huffed and puffed and told me she couldn't back up and give me the rates for the very minimal ($34.00 per person in the first room only even though two passengers were 3 and 1 y/o along with the active duty spouse just returning home from deployment) no other discounts were allowed and she kept referring back to the fact that the cruise was almost sold out. I was calling two months in advance. When I questioned the minimal discounts based on the fact that we had the young ones plus 6 other full cost tickets we were attempting to purchase and why they didn't fall in line under the more the merrier since I was booking and paying for them as well, she said it was not allowed and huffed and puffed because I wasn't listening. Well I would like you to know I am a healthcare professional with a master's level education. 4 other degrees to be matter of fact about it. I do not appreciate the fact that I cannot even speak to your representatives without this attitude and rude actions. I ended up hanging up on the representative. I will ensure that all of our military families know the importance of filling the boat with full priced customers rather than honoring the hardworking who bring more guests with them to celebrate that.

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Carnival Cruise Lines reimbursement of cruise

Booking Number 2FRF95. On April 14, 2018, we left by plane from Canada to Minneapolis, Minnesota which arrived at 8:30 a. m. and to catch a connecting flight at 10:55 a. m. to New Orleans to catch the Carnival Dream ship. Due to a blizzard and the airport closing down, and then the FAA closing all flights going and coming in to Minneapolis for the night and after spending the night on the floor of the airport, after 7 attempts of rebooking flights. We finally got out on the 8th try and 2 hours late getting out to Dallas arrived at 11:35 and missed the connecting flight out to New Orleans. We finally after again re booking a flight got to New Orleans at 3:28 and got a cab to the docks. we arrived a the docks at 3:55 with no luggage and the ship was still there. While we were waiting for our flight out of Dallas I had contacted Carnival Emergency line and explained what had happened and they were to e mail the ship and explain we are still coming. While we were on our way to the docks by cab I was on the phone to Carnival and they were calling someone at the docks. At the docks my husband ran out of the cab and went to the docked ship and the gangplank was up and a woman from the office finally came and said that the gangplank was up and it went up at 3:30 and that she could not do anything for us. She asked if we were going to chase the ship to the next port of call and after 39 hours of little or no sleep we could not go any further. We said that you want us to add more expense and hardship to get to a port of call to catch the ship that is still parked here at the dock and she said yes, she took our information down and we left, after taking to a passenger on board who we were supposed to travel with, the ship did not set sail till 4:25. We have all of the re booked boarding passes to show that we desperately tired to get to the ship on time and that we have no control over a well documented Blizzard and planes for departing late. We received a statement by e mail from Carnival stating that we cancelled the trip, and that you were only going to reimburse us for fees and taxes but we did not cancel, Carnival refused to let us board the ship. We appreciate any consideration for reimbursement or credit that you could bestow upon us. Thank you : Dale Johnson

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Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.

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