SUBMIT A COMPLAINT

[Resolved] Carnival Cruise Lines / I would like a refund for a cruise I could not take due to hurricane irma

Saint Augustine, FL, United States

Boarding #5MJ8D2-9/14/2017-Carnival Liberty--I was scheduled to take a cruise with 9 of my friends that we take every year, but hurricane Irma hit I could not go. My house sustained damage and was without power. I am also employed by First Choice FL Vacation Rentals and we had many properties that also sustained major damage so I had to work. I am requesting a refund due to weather conditions that was beyond my control.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Carnival Cruise Lines Customer Care's Response, Oct 25, 2017

    Dear Cynthia,

    We are sorry to hear you were unable to sail onboard the Carnival Liberty due to Hurricane Irma damages to your home. Please submit supporting documentation to [protected]@carnival.com.

    Sincerely,
    Guest Administration

Cy
Oct 24, 2017

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