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Carnival Cruise Lines Complaints Summary

941 Resolved
335 Unresolved
Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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5:48 pm EST

Carnival Cruise Lines Phone sales

your tella marketing practice are rude crude and most of all illegal. I've asked your reps. to quit calling several times and I still get the calls. Your reps. just hang up when I start to asked them to take my number of the calling list.. [protected] (Jamie) a male and [protected]. I guess my next step is the BBB and the Attorney General's office. I've tried to be polite about this but it appears you know nothing of manners. contact me at [protected]@gmail.com I wish to know what you plan on doing about this.

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1:35 pm EST

Carnival Cruise Lines service in general

I have cruises with Carnival several times now. I must say that with the exception of our Cabin Guy in E225 please forgive me as I'm horrible with remembering names. The seecvice seemes to have declined overall. I don't know if it was because we opted for the anytime meal service but the Waiter was kind but didn't offer up any other choices when my Lobster which was a charge this time around was over cooked and then my pork last night was so tuff I couldn't even chew it. When my Husband attempted to ask a simpleat the bar the Lady quickly dismissed him and told him to go directly to Guest Relations for ANY questions.
I understand that times are changing but I've always spoke highly of the Carnival Cruise Line and would not say anything negative about it even now. I was just saddened to have had a less than Wonderful Time on our trip.
We do plan another Cruise this Summer and hope that it won't be our last.
Respectfully Submitted,
Lorraine Rogers

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3:35 pm EST

Carnival Cruise Lines No internet service on the ship victory

I pre purchased a internet package Order number IC1720190205value Wi - FI Plan for Shirley Green, booking number 6DXT56, Cabin 6221 on Nassu Bahamas. Left Miami FL. on Friday February 22 - 25 2019. I was not able to connect my I phone to the Internet while I was on the ship Victory. They did remove the charge from my bill.

I know that Victory ship is old ship and its been a while since it was refurbished the last time. Can you please tell me how you can improve the Internet service on this ship or any other ships in your fleet?

As a stock holder I am interested in how Carnival plan on this matter? I know there is some factor that Internet can not connect to the Satellite during weather conditions.

Thanks for your time, And I am looking forward to here your answer on this matter

Jay Schouten
[protected]@gmail.com

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4:37 pm EST

Carnival Cruise Lines choice of beer products (budweiser)

VIFP [protected] and [protected], booking #1qrd15 and 1qrc01, My wife Edwina and I with another couple boarded the Carnival Dream on February 10, 2019 out of New Orleans, LA for our annual Valentine Day Cruise, We are on the LIDO like usual before setting out to sail, Let me remind you this is our 22nd and 23rd cruise on carnival.. When I ordered a regular (red can) budweiser the bartender stated Carnival doesn't have this selection anymore on there ships, My wife wasn't happy because she has never had any problems on ANY carnival ships in the past getting her red can budweiser, we asked for the manager in charge which he tried to be helpful about this situation but there is no alternate budweiser for my wife this is her only choice forever. This made our 7-day cruise a nightmare without the king of beers budweiser. I'm asking for all Budweiser (red-can) customers please bring this choice of beer back to your ships.. If carnival is going change there menu we the customers should be notified or you can post your menu of beverages on your website.

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Chris Iversen
, US
Apr 24, 2019 1:38 pm EDT

OK, the replies to the gentleman who posted this are completely un-warranted and out of line. sorry, but they are. I am 35 and have been on several cruises, not platinum, but i really enjoy Carnival. my last cruise in December 2018 i was shocked to see plain old Budweiser was no longer offered. I spent the first days sampling every beer they had trying to find a substitute. Mich ultra, mich lite, bud lite, just to name a few... Yuck. i spent probably $60 just sampling these terrible beers. Keep in mind all of the above are 4.5% alcohol. if you're a heavy drinker you plain and simple cannot get drunk off 4.5%, dont believe me? get into beer brewing you'll know how big that half a point is... So at that point you're in the premium beer category. Heinekin was the regular 5% but came with a higher price. Other than that the other beers available were very heavy/dark in color. while i like a craft beer or a Sam Adams once in a while, it's not something you can drink all day. As a result I was forced to Heinekin which after 6 or 7 of them is a little too hoppy for my taste and my bar bill skyrocketed buying buckets of heinekin. I dont like the beer package because you're limited to one at a time. i like to get 3 buckets in the morning and stock my stateroom for the day. so anyway... be fair to the OP, no budweiser is a serious issue, and it seriously affected my ability to enjoy my cruise with nothing available that was comparable. I tried, i really tried to find something. but all those lite beers, yuck. then Heinekin, too hoppy for the long haul, then your sam adams and similar, too heavy... BOO Carnival... Please bring Budweiser back.

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WhoWantsToKnow76
, US
Feb 18, 2019 6:19 pm EST

Your precious little wife couldn't get one specific beer and it turned your cruise into a "nightmare"? Wow, she is overly spoiled and should just be glad she doesn't have any real problems.

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GDJ99
, US
Feb 18, 2019 10:42 pm EST

Yes I am. Remember, a specific beer that I paid for in advance, probably in a way that you don't know about. It's called the CHEERS PACKAGE.

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Carnival Cruise Lines booking # 5pbh70 carnival cruise line trip long beach to ensenada mexico

To whom it may concern. My name is Cesar Quijas Aranda. My wife and I booked a cruise trip which was scheduled for depparture on friday 2/1/19 and was due for return on 2/4/19. Uppon arriving at the Long Beach port parking structure on Friday February the first, my wife and I picked up on the smell of marijuana (pot) being smoked inside of the structure. As we proceeded looking for a parking spot, we noticed several people smoking joints (marijuana cigarretes). This was a first since we have been on two cruises prior to this one and we had never encountered anything like this. As we walked through the parking lot there were severeal other people smoking pot. My wife and I had to walk around all that in order to enter the check in building without having to walk through a cloud of marijuana smoke . As we entered the building we noticed how many of the other guest looked at my wife and I very indifferently, this was very frustrating considering the fact that we are hispanics. We checked in and boarded the ship. As we entered the ship we waited for the elevator because we had to go down 2 levels to get to our room. After waiting a while, we decided to take the stairs, and as we passed through the other levels there was a stench of weed (marijuana) everywhere. I immediately began to feel ill. I am alergic to Marijuana as it makes me extremely sick, to the point that I lose my breath, my eyes become irritated, I feel like throwing up and I get really bad headaches. I adviced my wife that we should talk to someone about all the illegal acivities taking place on the ship. As we reached our level (R) we turned to enter our hallway, not too long after, we arrived at a barricade. A barricade of Federal agents who were in the process of arresting several suspects. The officers had a drug sniffing dog which was aiding them in their search for drugs. My wife and I were turned away by the officers and told to go around the other hallway to gain acces to our room. This whole situation was very unnerving and even scary, to know that we would have to be confined in a place where criminals resided, in the same floating marijuana smokebox we were in. We entered the room, placed our bags down, and as I continued to grow more, and more ill I decided to go to guest services in the attempt to get the heck of this ship. We spoke to Kym, who was the supervisor in charge of guest services. Kym was very professional and understanding as my wife and I underwent this horrible experience. Kym escorted us to the boarding gate, where we were checked out. As my wife and I walked across the bridge that connects the ship to the building, many people were making racist remarks like, "oh the white people are getting off", at the same time people were giving us dirty looks and questioning why we were getting off the ship. To conclude I am very dissapointed in the experience my wife and I were forced to go through. Never did I imagine that a trip I payed almost $1000 for, in the effort of cheerfully celebrating my wife's birthday would turn out to be such a nightmare. Like I mentioned earlier this would have been our third trip with Carnival Cruise Lines, and instead of having the good time I thought we would have, I felt our safety, and health were compromised. Your company has always been greatly represented by the good memories my family and I have aquired in the last two times we cruised. Unfortunately, I hold you (Carnival Cruise Lines) responsible for allowing my wife and I to be in danger, due to the fact that this type of illegal behaviour should have been stoped well before entering the check in facility, much more the ship. As resolution to this disastrous situation I am asking for a full refund return, in the ammount of $951.04. Photo and video can be provided as proof of the officers inside the ship. I am also sure that US customs will aslo provide records of all the people who were detained and or arrested inside the ship, due to the onboard smuggling of illegal narcotics. I can be reached either by email or phone [protected]@gmail.com or [protected]. I would appreciate your promt attention and response in the resolution of this matter.

sincerly, Cesar Quijas Aranda. 2/4/19

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Carnival Cruise Lines company cancel my almost paid in full booking

Greetings all staff, i had reservation(9sm1s0) on sensation april 27, 2019
miami port carnival cancel me...Reason they said i was double booked...
I called the other organization and they had record of me.. I had always
made my payments to carnival i only owed $48.00 on 26 febuary...Now the
other company say i owe a thousand dollars...I am so discusted, irate that i see red...Because i am in so much debt my credit card will not
allow me to charge anything... Aleast carnival could mail me check,
and allow me to go i only owed $48.00 which i was ready to pay... Fay harris

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Carnival Cruise Lines cruise ship ticket purchase

Purchased two cruise ship tickets for a trip on the carnival horizon. Booking no: 3lvs80 for myself joy baker & my husband donald baker as we do each time for about 15 years now. We made payment each month through our carnival mastercard. However at the end of november my card had some suspious activity & was canceled. By the time I found out; I then remember that my final payment was due on my cruise. When I called into carnival to change the payment cuase I could not locate my cruise online-the representative explained my cruise was canceled! She told me that we lost our $300 deposit and that only a little over $800 would be refunded and it was on the way. However it is the end of january and I have not seen any of my money refunded. I need to speak to someone immediately on the refund of my deposit and the money that I paid into carnival just to get my cruise canceled. Your customer service reps simply disregarded my requests for a refund everytime and I will never cruise with carnival nor recommend your cruise line again. We have cruised sometimes two or three times per year now for 15 years. This is ridiculous to just take the deposit money and everything we paid into for this cruise and drop reservations like a hot potatoe. I get the same customer service reps and responses when calling these phone lines. I need to speak to someone in charge to get my refund immediately. I feel stolen from and loyalty to your cruise line as a customer obviously means nothing. I am now on the phone for the third time trying to get my money refunded.

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Carnival Cruise Lines did not have birth records with me and I was denied

spent 4 hours tring to get the birth record and had the number where I bought the copy for some reason the phone number carnival had would not go threw we called again got another fax number she said it was busy all the time we got the order number she was right their when we gave Pa the family history to get it. needless to say we were stilled denied getting on. our family ended going with out us. and we weren't the only ones that had problems with phone numbers not being right all we would like to do is still go on the cruise I already lost $200.00 in room purchases for my mother and dads birthdays with my sister they wouldn't transfer to my sisters room.. We did what was to be done on our end. Charlene Davis and I Kenneth Giblock which was the hold up on. 3QGX54 our booking # the ship was Elation email was [protected]@att.net address 210 Emory Dr Eatonton Ga 31024 phone [protected] suppose to leave 1/24/2019 please get right phone numbers to all states

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Update by Charlene Davis
Jan 25, 2019 4:41 pm EST

we used two phones to get this done I was so disappoint I could hear Charlene crying in the bathroom it cost me $50.00 to get an emergency birth certificate for no reason . I could prove I did by my bank account. I could hardly look at Charlene knowing I did what I was to do but she was still crushed.

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Kenneth and Charlene
, US
Jan 27, 2019 11:31 am EST

I called customer service very rude so I senting follow up letter to company. aski9ng for superviser didn't get one at the ship or on customerservice mailed jan 28 2019 to the company.

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Carnival Cruise Lines miscommunication about promotion

Yesterday, 1/24/19, I called and spent 45 minutes being tossed around from customer service to customer service person. While some were extremely helpful in aiding in my decision to book the cruise I had put on courtesy hold, it turns out I was given wrong information. One of the deciding factors in me moving forward in my booking was they said the promotion I had on hold offered $25/person onboard credit and a 2 category upgrade. (I was told this 3 different times) With excitement, I call my travel pal, and we proceed with booking the promotion we had on hold. To which there is no onboard credit OR 2 category upgrade. I called immediately to inquiry when I received my email confirmation and the lady apologized that I was given the wrong information. I'm usually not one to complain, but I would like for the onboard credit and room upgrade to be honored. If it had been said only once and by one person, it would be different, but 3 different people persuaded me to follow through with the held booking with that incentive.

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Carnival Cruise Lines misrepresentation about handy-cap access rooms/raffle. unsafe conditions all over the ship including my stateroom (m164).

Carnival Imagination
Sail date: 01/13/19 - 01/17/19
Booking# 4PFD28
Destination CATALINA & ENSENADA
Total guests: 4
From the time I booked my cruise, this being the first one for all of us, I had requested a full handy-cap accessible room to accommodate a wheelchair. (I had to provide proof through a handy-cap document and picture I had to send in).For the first 6 times that I called to make sure there would be no surprises everything seemed fine. the next time I call .. Oh no " we have you booked in a handy-cap accessible room but not a full handy-cap accessible room". So the wheelchair had to stay in the hall, and there are no more fully accessible rooms available unless I wanted to upgrade to a suite for an additional $1400.00! I had to resubmit a disability forms and provide pictures of her wheelchair and was told someone would get back to me before our departure date, but no one ever did. When I called to inquire about the status they apologized for giving me a "handy-cap accessible room and not the full handy-cap accessible room" ( I do not understand the difference!?!) but I was again told I had to upgrade to a suite for an addition $1400.00 if I wanted a fully handy-cap accessible room. On board one of my bags were placed at another guests door halfway down the ship at M64 that I had to go find because all of the staff were to busy to help. Once we entered the room I immediately notice that one of the plugs was hanging out, which was a high voltage outlet (220volts) and that there was nothing in the room that accommodated the handy-cap in any way. I contacted guest services and they sent an electrician out the next day. There was only one outlet available in the whole cabin. The electrician could only push the outlet back in because the screws were stripped, but GS sent me a power strip to help. We were unable to get off at our first stop because of unsafe conditions. we were refunded $19 for port fees. We were given raffle tickets to enter a $500.00 shopping spree, later that day during the raffle the staff reiterated that the $500 drawing was only for one winner... I WON! But I only got a pre-selected body spray for women (worth $6), the staff said"your not disappointed are you?" I said yes and asked about the $500.00 prize. I was told that that drawing wasn't until the last day and I had to spend over a $100.00 to enter. None of this was ever mention in fact several other guests stopped me throughout the ship asking what I got with the $500.00 because they were told the same thing. After telling them what happened they got upset and said I should contact GS to have them fix it because we were all lied to. GS said they would look into it, but never got an update. I told the manager and was told that since she was not there to hear the statement made by her staff there was nothing she would do except tell them to be more clear to guests. I almost cut my hand on a hand rail and my nephew did also and this was at 2 different hand rails. The ceiling was leaking in front of the spa where I almost fell (but was saved by my moms wheelchair). I contacted the spa staff because I did not want to leave the puddle unattended so no one would get hurt. I was also double charges for the same transaction and that took 2 days to fix. I contacted GS to inform them that I was going to file a complaint because my mom tripped several times and even fell once due to the stateroom being a normal stateroom and the bathroom offered no help to handy-cap guests. Then later the next day they found a fully handy-cap accessible room available and gave it to my mom, but since the trip was over and we were disembarking in the morning it was pointless, a nice gesture from GS but pointless. The only positive was the attitude of 5 staff members, but I will never sail on that ship again. I called the Complaint department on 01/18/19 when I got home and explained everything to them and was told someone would contact me shortly to let me know they were looking into my case in a week at least but again no response. Lissette from Carnival called my on 01/25/19 to tell me that someone called the ship, reported the wrong complaint to them, and after I tried to clarify with her the details that they got wrong so that they could question the ship with the right information I was given an apology and told that this was all they were going to do. So they did not listen to me originally to get the right information and then again refused to do their job right and just tried to close the matter with a "we're sorry but thank you".

My desired resolution is to get a sincere apology and to have them comp us another 4 day trip or give us a full refund. I think that with all that we went through, this is the least that they can do. I hope that we can resolve this quickly and easily but from the experience I am having with them that is not what they seem to want since they do not want to take the complaints seriously anyway.

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Update by D Man Johnson
Feb 04, 2019 12:25 am EST

I have filed several complaints with carnival. They always apologize but get the information wrong about the complaint because they are not listening. When I tried to correct them I was told that it did not matter because they were not going to do anything about it and that their decision was final. They say that the raffle was a misunderstanding, but it was one that everyone around misunderstood because they all heard the same thing as me. They say they offered me a handicap room but I declined and that the room I was getting I approved of, they failed to admit my only option was to take the room or forfeit the money I already paid and that this "handicap room" was a suite that would cost me an extra $1400 as it was the only one they had, but only after my mom fell did one appear for no additional charge, the night before we went home. If addressing the situation is brushing me off, then yes it was addressed. After that I have not been able to get anyone from carnival to take me or my situation serious. If they wanted to have a chance to win back my business then they would try to work to resolve this.

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Carnival Cruise Lines dining preferences

Booking numbers 4vcl12, 4vck87, and 4vck76 .We booked this cruise in October 2018, and I recently ran copies of our boarding passes. We had selected early dining at the time we booked this cruise . Our travel agent selected anytime dining for us. Now we cant get it changed ...we have to be on a waitlist ( according to our travel agent). . I called customer support and they cant change anything since it's booked through a travel agent.
I have been on 18 cruises and always had early dining . This is getting to be a pain in my arse since ourselves and the other couples are elderly and we dont like late dining, or anytime dining. We just want to be assigned a table each nite and enjoy our trip " hassle free! Seems like somebody could take care of this small problem for me.

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Lisa Perkins
, US
Jan 30, 2019 7:26 pm EST

I've also been on 18 cruises, so when you get on the ship go see the matre'd and ask to be changed 9 times out of 10 they'll change you right away!

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Carnival Cruise Lines carnival valor

Hello,

I wanted to write to you and make you aware of the disappointing experience that my husband and I had during our cruise on december 10th out of galveston texas. Our stateroom was just really gross. There was dust, hair, dirt and grime all over our room. We have been on several other carnival
Cruises and have not ever had a room that was dirty. I can't imagine that this is how carnival wants to treat their customers. If we had known that we could have contacted carnival before we would have reached out and gotten off the boat. I have attached the pictures of our extremely disappointing room below. Unfortunately we won't be cruising with carnival again but hopefully you will fix this for others.

Thank you,

Erin mitchell

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Carnival Cruise Lines I have not received my 150 credit I was offered last cruise

We were on Carnival and were in a room that the flag kept hitting the powel all might and then we docked our room would rock for over an hour and the tv would freeze We had very poor customer service. I was offered a 150 credit and it has not been awarded to my account. Honestly, it should be more.
Here is our old reservation:
We can't wait to welcome you on board.
BOOKING NO: 2BQD56
SAILING: CARNIVAL ELATION 27/Aug/2018
SAILING DURATION: 5 days
STATEROOM: M3
CATEGORY: PT INTERIOR
GUEST: MS JENIFFER BRENNAN
DINING CONFIRMED: EARLY DINING - 06:00 PM

Here is our new reservation:
We can't wait to welcome you on board.
BOOKING NO: 5SNK81
SAILING: CARNIVAL FANTASY 15/Apr/2019
SAILING DURATION: 5 days
STATEROOM: U167
CATEGORY: 1A UPPER/LOWER
GUEST: MS JENIFFER BRENNAN
DINING Choose Yours Now: Unassigned

We were told it would take 3 days and it has not. I am ready to cancel and go with someone who treats us better.

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Carnival Cruise Lines chaotic trip with poor customer service

On 27 december, my family and I went on a holiday cruise from jacksonville to the bahamas on the elation. This was my 4th cruise and I can honestly say this was the worst experience i've ever had on a carnival vacation. We boarded the ship and got unpacked. We arrived at the muster station. The worker asked if we were all together, we said yes, so he scanned 1 card. After the meeting we were told that half of our party had to go to an alternate location to sit thru the directions again because we must have come in late. Apparently, all cards should have been scanned because we had 2 cabins.
There were unattended children running up and down the halls outside the staterooms, dining room and lido deck at all times of the day and night.
There was a mechanical problem when we docked a princess cay instead of getting off the ship around 8 or 9 we got off at 2 and had to get back by 5. This was very chaotic and unorganized.
The scuba diving excursion was cancelled a month or so after we booked the vacation. My husband was very upset because that was one of the main reasons we selected that cruise.
I witnessed a blond female bar tender (next to the pizza place) being extremely rude to a young boy. He ordered dr. Pepper and she brought him sprite. He said he would drink it but she grabbed it and threw it in the sink. He was devastated.
The staff on the right side of the dining room (facing the desk) was very attentive and efficient. We were seated on the left side for the last 2 days and the staff on that side was were terrible. They were slow and we had to ask for steak sauce, napkins and silverware several times. The one server who sang the solo on the song (leaving n a fun ship) was the only saving grace he was great but could only do so much.
There were some good shows and we enjoyed the sing along but the other services were not up to the carnival standards we have grown accustomed to. The final straw was when we got fogged in and couldn't dock in jacksonville. Bad weather is uncontrollable but the problem was how the situation was handled. Announcements were not made in the staterooms but in hall so not everyone got all the directions or info. We finally heard the announcement directing people to take their belongings and wait on the lido deck. We did not follow instructions because the elevators were shutoff and we could not lug our bags up the staircase. We finally departed the ship around 2 (6 hours late) after my daughter rescheduled her flight twice. She was stuck in he airport and missed new years.
We were extremely disappointed in several aspects of this carnival cruise.

We would like some compensation but still on the fence on our family taking future cruises..
Darla cureton [protected]

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Carnival Cruise Lines unethical behavior

My Booking number was 4ZTL97, on the Carnival Liberty. My husband and I were on this boat from 12/20/18 - 12/23/18, along with another couple. On the first night of the cruise, we were at the bar in the casino. We had been there several minutes talking and laughing with the people around us and the bartenders, we were having a great time. Around 9:15 pm, one of the bartenders threw a cork out of a Patron tequila bottle, which is not a small cork. The cork hit my husband in the arm. At that time, my husband batted it with his arm. The cork hit the head bartender on his arm. The head bartender became very upset and called security. Security came and escorted us and our friend to our rooms. After about 15 minutes had passed, they returned and locked our balcony door where we could not use it, this was unlocked the next day upon request. We also learned that our alcohol purchasing was suspended for the rest of the trip. We had purchased the drink cards for every day of the trip and were limited on their usage. We and our friend were also detained when trying to disembark off the ship when we returned to the terminal, until our room was checked. I do feel like we were not treated fairly, due to the fact that one of your employees caused the whole episode. We are older adults who were trying to enjoy a well deserved trip, which we did. We have loved Carnival Cruise line in the past, but will consider others after being treated as if we were "trouble makers". I do believe we deserve an apology and a refund of a portion of our money spent on the drink cards.

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6:38 am EST

Carnival Cruise Lines afc transportation transfer

Good morning!

I was hoping to find resolution to an AFC Transportation Transfer which I purchased through Carnival.com's excursions and was forced to decline due to lack of service provided as specified in reservation.

On Dec 22nd, we returned to Galveston from a lovely cruise and rushed to get off the ship to meet an 8:00am transportation transfer to get to Houston Hobby airport. We arrived at the gathering area on the ship 7:30am to ensure we did not miss the reservation. Only to come to find out after debarking, the 8:00am reservation with AFC Transportation was not going to leave the port until the bus was filled. We were the only ones sitting on the bus at the port for nearly an hour, at which time we left the bus and were forced to take an UBER to the airport and incur twice the fees.

Per Linda, the AFC Transport Transfer Supervisor at the Galveston port, I am requesting a full refund for 2 transportation transfers due to the lack of service as specified on the reservation. We would not have booked an 8:00am transfer if we knew we were not going to leave at 8:00am or any time soon thereafter.

If you could please contact me, I would appreciate it.
Thank you for your consideration.
Michelle
[protected]@gmail.com

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1:57 pm EST

Carnival Cruise Lines customer service

My husband, 2 boys, and myself was on the Carnival Dream Dec 16, 2018 - Dec 23, 2018 Booking number 3FRF70
We always have a good time with cruising with carnival until this last cruise. I never had any bad experiences before with carnival until this last cruise. I got trapped on the elevator when the ship lost power. It was so dark in the elevator. I could not see anything. I had to feel my way around the elevator to find the phone to call for help. No one answered the phone. I was extremely scared. After the power came back on it went off again a few more times. Finally it stayed on. This has never happened to me before. I went to customer service to see what happened but the lady was short with me. She did ask if I was okay and that they had only a short malfunction. She told me it was nothing to worry about. Then she preceded back on the phone. It was like she wasn't concern that I was scared and my heart was beating fast. Also, as my kids and I was watching the movie by the pool that evening, there was this drunk man fighting with his family calling them all kinds of names. Saying very bad dirty words that my kids normally don't hear. This upset alot of other passengers. No one made him stop or made him leave. I know they heard him. He ruined the movie for us and caused my kids to hear language that they're not use too. Other than these 2 complaints. I love carnival cruises and the steward was extremely nice.

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William Dean Hauser
, US
Feb 25, 2019 3:03 pm EST

Carnival Booking# 3BRM54
I have a Carnival cruise scheduled for Oct. 5, 2019 from LA to Singapore. I was told that as soon as I got my air tickets
to inform my travel agent Cruise.Com to get my transfer from Cruise port to air port. Now Carnival tells me they are not
offering transfer. This is putting a hardship on us. You would think as big and strong as Carnival is they would have put
together this TASK ! This also is a SAFETY, CONVENIENCE and CARING issue on Carnival.

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William Dean Hauser
, US
Feb 25, 2019 2:36 pm EST

I have a Carnival cruise scheduled for Oct. 5, 2019 from LA to Singapore. I was told that as soon as I got my Air tickets
to inform my travel agent Cruise.Com to get my trans. from Cruise ship to air port at Singapore. Now they tell me Carnival is not offering transfer. This is putting a hardship on us. You would think as big and strong a Carnival is they would have put together this TASK ! This also is a safety, convenience and caring issue on Carnival BK#3BRM54

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8:01 pm EST

Carnival Cruise Lines carnival conquest cruise december 8, 2018

Booked cruise (booking number 3hrz11) and was assigned cabin 1384 on the riviera deck. Cruise departed ft lauderdale on 8 december pm. Nothing unusual happened that evening or the next day. However, on 10 december, a very loud rattling noise could be heard coming from the area around the window. It was so loud and so disturbing that we could not sleep. We made a recording of the sound and went to guest services and played it for them. One of the people from the staff came to our cabin and heard it herself. She said she would contact maintenance to see what could be done. Someone from maintenance came by later that evening and also heard the noise and said he would check with the engine room to see if they could find out what the problem was. Needless to say, our sleep was minimal that night (and every night thereafter). On the 11th, we had a shore excursion on curacao that was not very enjoyable due to the lack of sleep and being general overly tired. We returned to the ship later that day to again be confronted with the noise. Again, we had very minimal sleep over this noise. Our next excursion was on aruba and again it was not enjoyable because of the lack of sleep and tiredness. We continually contacted guest services at different times of the day and night but to no avail. Finally, on the night of 15 december, the noise abated. We had not rested or relaxed on this cruise because of the noise that no one could eliminate to provide us with the enjoyment we had paid for. Because this was a vacation from hell, we feel that carnival should at the very least compensate us for a wasted trip. We couldn't take advantage of the guaranteed vacation program because this problem started past the 24 hour window. We've cruised on carnival before had some of the most pleasant memories on other cruises. My wife and her twin sister both celebrated their birthdays on the carnival conquest in 2017 with a little help from ms. Duffy. All our friends who have traveled on carnival before have nothing but good things to say about their cruises. I hate to have to tell them about our cruise because of the lack of response from carnival.

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11:14 am EST

Carnival Cruise Lines delay/debarkation process/most of the cruise in general

My wife, Tracy, and I went on a Carnival Cruise on December 10, 2018 from Miami and returned on December 14, 2018 with stops in Key West and Cozumel aboard Carnival Victory. The stop in Key West was at 7:30 AM (too early) as most of the shops, restaurants and bars did not open until later. A few souvenir shops were open but we completed our souvenir shopping within 30 minutes. When all of the interested establishes opened, it was not enough time to enjoy as we had to board our ship at 1 PM. With the cruise, entertainment offered was uninteresting to us, the alcoholic beverage and excursion prices are too expensive, the cruise was also very crowded and long lines at the elevators (which skipped floors) resulted in long wait times, which are totally unacceptable. After Cozumel, I was ready to get off the ship and felt being "confined, " which is uncomfortable to me. An unfortunate incident happened as a passenger overboarded (we are sorry to hear this and pray for his family) and the cruise ship went back to look for the missing passenger. I thought it is the US Coast Guard's responsibility to find the missing passenger? This happened near Islamorada, FL. The search/rescue by Carnival made us arrive back in Miami at 3 PM and was scheduled to arrive at 8 AM (seven hours late). This cost us a day at Miami Beach and time to enjoy the pool at the hotel we were staying on December 14, 2018. Many other people had missed their flights. Debarkation was unacceptable as about 100 to 150 of us were told to stay on the fifth or ninth floor until our number was called (we stayed by the elevator on the fifth floor). It was extremely crowded and could not even go to the bathroom without difficulty. This was also a Fire Hazard! The ship arrived at 3 PM (as stated above) and we did not get off the ship until 5:30 PM...2 1/2 hours. Very unacceptable! This was our first cruise and needless to say, I will NEVER go on another cruise even if someone paid me and/or offered a free future ticket. This cruise was ridiculous and the worst voyage I have ever encountered as I've been traveling for over 50 years. The only positives on the cruise were the food and service by all Carnival personnel, those were outstanding. Cozumel was very nice but I will only fly there in the future. No more cruises for me, whether it is through Carnival or another company! I am requesting compensation and only a refund check is accepted. I paid $344 for my fare of the cruise and half of that fare ($172) will be accepted. Only the very enjoyable day in Cozumel is preventing me from requesting a total refund. Please, do not send any future discounts nor free tickets as I will not accept them and return to Carnival I'm requesting a $172 check made payable to me through Carnival or the refund be applied to my credit card which Carnival should have that information. My mailing address will follow the cruise Sail and Sign card information. Sail and Sign: CARNIVAL VICTORY, 12/10/18, GA010122, KEVIN JOHNSON, Dining, Atlantic - Deck 3, YOUR TIME DINING, VIFP Club # [protected], FOLIO 7990, Muster Station B. My mailing address is 3901 Old Outer Loop, Louisville, KY 40219.

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Nicole Maloney
, US
Dec 18, 2018 3:26 pm EST

Are you high? Refunds aren't made because you decided too late that you don't like cruising. You ate the food, slept in the cabin, and by your own words had an enjoyable day in Cozumel. The Key West time in port was disclosed before you decided to choose that itinerary. Don't cruise anymore, lesson learned.

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10:17 am EST
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Carnival Cruise Lines travel insurance

Had to cancel cruise for Nov. 2018 due to my husband's medical problems. The doctor filled out the form with the date He started treating my husband. This was Feb. 2018. We booked in July 2018. In September 2018, a new problem developed on his other leg. This required special treatment and the doctor said my husband could not travel. we were denied a refund by the insurance company. We are seniors and live on a fixed income. We cannot afford to lose $2200.

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Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.

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