Carnival Cruise Lines
reviews and complaints

Opened door on deck 5 and door opened so fast it cut my left big toe. It took half an hour to get help. Someone from medical came to me and asked if I called medical(there was a puddle of blood on floor, which she looked at and saw my toe bleeding, but when I answered "no" she just left.
Finally got to medical thanks to a young man "Armad" who brought wheelchair and cleaned up blood. Was given antibiotics and ibuprofen and told to stay out of water. Went back to medical after left knee started to hurt the day after incident. Was told ligaments were torn and do not do a lot of walking. Had excursions booked and paid for. Could not do the one with swimming with turtles. Was in pain during the whole cruise and have gone to orthopedic doctor after returning and I am still in pain. This cruise was for our 50th anniversary. Reference file # SILP-SB-SL-[protected]-4

My name is Timothy Turner and my booking number is 5TF8N4. I am writing this letter to explain why I am not able to make my trip on September 14, 2017. I have lost power at my home and I don't know when it will be restored. I don't want to cancel my reservations, but I need to reschedule it to a later date. On Monday, 11 September, 2017 the effects from Hurricane Irma caused the power to stop working and I do not feel comfortable leaving my home to attend a cruise, not knowing what will happen to it. If I am able to reschedule my dates I will be satisfied, and continue to use Carnival Cruise Line as my cruise provider. I tried getting the supporting documents from my electricity provider and was told that they could not give me anything at this time. If I have to pay additions funds to cover or off set charges I am willing to do that. I don't feel like it is justified to loose everything I have invested into this trip over something I couldn't control. Please except this review with favorable light, because I still want to attend a cruise, just not at this time when I am uncertain of my home and belongings.

Timothy Turner
[protected]
[protected]@msn.com

Zakia Bailey

I have tried to request a refund of my deposit on 9-12-17, but i am unable to reach anyone. When i had spoken to the agent to talk to a manager she had advised me that their is no manger at all, that i can speak to regarding this issue. I had also asked to obtain a number for the cooperate office and she also informed me that there was no number to reach anyone. This is my first time booking with this cruise line, the cruise was schedule 8-24-18 to 8-27-18: which gave me plenty of time to cancel. I was given misinformation regarding this cruise by the travel agent Frank Espinosa who assured me that if I cancel I am guaranteed my full refund. I tried to reach this agent and I found out he is no longer working for the company. I am really dissatisfied with the customer care that I have received, I had also booked other people in my group who I had given misinformation to regarding there refund based on the information I was told by Frank Espinosa. I would like to cancel my cruise due to the recent storm and request a full refund of everyone deposit that was booked in my group. I would also like to speak with someone regarding this issue.
I could be reached at [protected], [protected]@gmail.com

Thank you and hope to hear from someone soon

My name is Andrey Newton and on 8/21/17 and 8/22/17 Carnival cruise lines drafted $64.75 for Gratuities. Upon catching this mistake I immediately notified the travel agent (Jacinda F. McDuffie) that is handling our group cruise on the Carnival Ecstasy scheduled to sail on 10/19/17. Unfortunately, I have not been able to get any resolution to this matter through the travel agent and in the most recent update from her, I was told that she was informed by her Carnival contact that their records only showed one draft being made. I then provided documentation from my account illustrating the duplicate amounts as well as the dates in which each amount was drafted. Soon after, the agent informed me that she had received the information I provided and upon forwarding this information to Carnival, she was then informed that "they will research it but due to the current weather conditions their first priority is to take care of those that are out at sea and those that were supposed to leave." This response angered me due to the fact that I have been trying to get this matter rectified long before any current weather conditions existed and more so due to the fact that such a response more or less leads me to believe that Carnivals values regarding customer issues (especially those that Carnival created themselves) were of little importance.

All that I have asked is to be refunded the duplicated amount of $64.75, but after being given the run around, I then requested that entire amount ($129.50) that was drafted be refunded to me and I would handle the gratuity as I see fit when the time comes. Unfortunately, to this date, I still have not received an update nor a refund regarding this matter.

Contact info:
Andrey Newton
[protected]
[protected]@bellsouth.net

Below is the email thread:

On Sep 8, 2017, at 2:36 PM, Jacinda F McDuffie wrote:

I'm not pleased with it as well but I promise I'm not letting it go...as soon as I get home I will call them again. 

Jacinda F. McDuffie
Owner
JMac Travel, LLC

On Sep 8, 2017, at 2:30 PM, Andrey Newton wrote:

I'm a bit disappointed in their response and the priority they seem to place on this matter as they did not have such a difficult time drafting the excess funds from my account and now it seems that I'm going to get the run around only to have them come back with some nonsense that they have no records of such transactions, the same as they said prior to me providing my banks summary statement.  Granted it is a small amount of $$$ to them, but I do not have $$$ just to give away no matter how large or small the amount is. I can now only assume that they will drag their feet using the same excuse until such time that the cruise has come and gone. 

On Fri, Sep 8, 2017 at 1:26 PM, Jacinda McDuffie wrote:
I did receive your summary and forwarded the information to Carnival. They advised me that they will research it but due to the current weather conditions their first priority is to take care of those that are out at sea and those that were supposed to leave. I assure you that I will make sure it is taken care of asap. My apologies on behalf of the cruise line.

Thank you,

Jacinda F. McDuffie, Owner
JMac Travel, LLC
803.429.8889

On Fri, Sep 8, 2017 at 12:56 PM, Andrey Newton wrote:
Jacinda,

Just following up to ensure that you received the draft summary from my account in hopes that this will help bring this matter to a resolution soon.  Due to the headache that this matter has become for me, I'm more inclined to just request a complete refund for the entire gratuity drafted ($129.50) due to the unpleasant service received thus far and just handle the gratuity as I see fit when the time comes. In any event, I hope to receive a status up soon.

Thanks

On Sep 7, 2017, at 1:19 PM, Andrey Newton wrote:

Jacinda,

  Below is a summary from my account illustrating the most recent drafts to include the duplicate drafts for  (8/21 and 8/22) in the amount of $64.75 each.

On Thursday, September 7, 2017 9:42 AM, Andrey Newton wrote:

No problem...I'll send a copy of my bank draft for record in case they have issues locating there records.

On Sep 7, 2017, at 8:53 AM, Jacinda McDuffie wrote:

Good morning,

With Monday being a holiday and them trying to bring ships in and take care of passengers it took time to get in touch with them. I spoke to someone yesterday and as far as their records, they only see one withdrawal for your gratuities. She said she will research it and someone will contact me today. As soon as I hear from them, I will contact you. 

Thank you,

Jacinda F. McDuffie, Owner
JMac Travel, LLC
803.429.8889

On Thu, Sep 7, 2017 at 8:25 AM, Andrey Newton wrote:
Jacinda,

Checking back to see if there were any updates as to when I would receiving a refund for the unapproved overage that was drafted from my account.  If they are having difficulty sorting things out, they can just refund the full gratuity amount drafted $129.50 ($64.50 + $64.50) and I'll handle the gratuity as I see fit as this is really pass ridiculous at this point?

On Sep 2, 2017, at 7:52 PM, Jacinda F McDuffie wrote:

It's ok because you should've had your money but I will find out what's going on. Enjoy your weekend & I will talk to you next week. 

Jacinda F. McDuffie
Owner
JMac Travel, LLC

On Sep 2, 2017, at 6:35 PM, Andrey Newton wrote:

I would have responded sooner but your last update indicated that I should have need reimbursed by Friday, so I waited until that time.  Unfortunately, nothing ever happened.

Thanks

On Sep 1, 2017, at 7:52 PM, Jacinda F McDuffie wrote:

Andrey,  

I thought you were reimbursed by now. I will check into it when I return & let you know after the holiday. 

Jacinda F. McDuffie
Owner
JMac Travel, LLC

On Sep 1, 2017, at 7:07 PM, Andrey Newton wrote:

Jacinda,

Just wanted to follow up with you to see if there were any updates as I still have not received reimbursement for the additional $64.75 that was drafted from my account.

Thanks

Sent from my iPhone

On Aug 25, 2017, at 10:58 AM, Jacinda F McDuffie wrote:

Good morning,  

My apologies for the late reply but  I'm out of town. The second payment should be refunded by next Friday. 

Jacinda F. McDuffie
Owner
JMac Travel, LLC

On Aug 25, 2017, at 9:09 AM, Andrey Newton wrote:

Good morning,

   Just following up once again on the status of the additional amount of $64.75 that was drafted from my account between Monday and Tuesday for gratuity fees? 

Thanks

On Aug 24, 2017, at 6:49 AM, Andrey Newton wrote:

Hello,

Just following up regarding the overage of $64.75 that was drafted from my account?

Thanks

On Aug 22, 2017, at 3:46 PM, Jacinda McDuffie wrote:

Oh no...I will contact Carnival this evening when I get off and let you know when it's fixed. 

Thank you,

Jacinda F. McDuffie, Owner
JMac Travel, LLC
803.429.8889

On Tue, Aug 22, 2017 at 3:19 PM, Andrey Newton wrote:
Jacinda,

We seem to have an issue as I see that $64.75 was drafted from my account twice.  Once on Monday (along with my balance of $283.35) and then another $64.75 was drafted again today (8/22/17)?

Our cruise Itinerary was changed just when we left the port! The cruise know about this switch before we boarded. But failed to mention this. So we could make a decision to abandon the cruise. Instead the cruise did a scam by knowing full well that ship was changing course to to hurricane Irma.
We wanted to go on other Itinerary. because I never been to the other stop.
I would like some credit toward another cruise. I do at least three cruise with carnival a year. I have another going in November 5 2017. I m a platinum member. I m very loyal to Carnival cruises. I just want it to be fair. I spent a lot of money getting off in middle of cruise in Cozumel Mexico. And had to pay from my pocket for transportation back to Cancun. With considerable mount of fair leaving ship in Mexico. considering United stated issued warning about safety going to Mexico. You didn't provided any safety or cost to get to airlines. That is the reason people go on excursions for safety not to go as you please. We where very stressed out on this ordeal.

I am scheduled for a cruise on Friday, September 15 to the Bahamas.concerned about hurricane Irma and the destruction it may leave I change my reservations as far as flights and hotel stay.recently (today) I was told that the ship will still sail and that I will lose all funds. I'm outraged at the lack of consideration. I'm frying in from ohio so waiting on correspondence has been hell. I'm in need of some sort of reimbursement! I can't just fly into devastation especially with hurricane Jose right behind the first storm. Please help!

I have planned a vacation on 10/19 to fly to florida and 10/22 travel on cruise to Caribbean only to find out everything has been destroyed on the island we were suppose to go. plus Miami and everything else is a mess. i called many times and carnival does not care they still plan to cruise even thou islands are flooded with no electricity. Air lines has refunded me money, the hotel as well. ONLY CARNIVAL DOESNT CARE THEY WANT MONEY DONATED TO THEM

I am writing in regards to an incident during my recent cruise on the Carnival Glory, August 19, 2017, 7 days cruise. This was the very first cruise for my family & me, (my husband, mother, daughter-5 and son-9.) On Tuesday 08/27/17, I returned to my room at 4:35pm and there was a message that @ 2:40pm my five year old Laila had been bitten by a two year old little boy during Carnival Camp. The message stated’ “your child was bitten, but no need for concern, ice was applied and she is fine and playing. Right away I went up to the camp and my daughter ran over to me crying hysterically. The camp stated, “Mommy she is fine.” Clearly this was not fine! The child’s full teeth impression (top and bottom) were embedded in my daughters forearm and her arm was swollen. Again, the camp associate said, “she will be fine.” I was EXTREMELY UPSET of the assumption that my daughter is ok when clearly she was in pain. I was very ANGRY, APPALLED, AND SHOCKED THAT THE INCIDENT WAS BEING DOWN PLAYED. The camp associate did not show any empathy or concern which was very surprising. I spoke with "Owen" who introduced herself as the manager in charge. I proceeded to discuss the incident with Owen and she begins giggling. (Literally in my face) When I asked her if she thought the situation was funny? She said, “No” and started giggling again with her hand over her mouth. At this point I am extremely angered by her response and shocked by her lack of professionalism and sensitivity. I told Owen I did not want to speak with her any longer and asked if she could please get me the program director. At that point I requested the director of camp affairs and was told she was unavailable and not on the ship for illness. I told Owen that the child should not be allowed to return to camp for safety of my daughter or any other children from being bit. Also I asked what is being done and had they spoken with the child’s parents? Owen said, “ they did speak with the parents of the child but he would be allowed to return because he deserves a second chance.” Also Owen stated, “It is the camp’s policy to allow second chances.” I was confused by her statement and she could no show me anything in writing to support her comment.
This experience was traumatizing to my daughter. The teeth marks remained in my child arm for three days following the incident. I did take my baby to the medical department and a doctor did look at the bite and provided more ice and antibacterial ointment. We did provide ice every 3 hours for 20 minutes for the first 24-48 hours and the ointment for three days. My daughter was too scared to return to the camp for fear of being bitten again. I am extremely angered, frustrated, appalled, offended, DISGUSTED and shocked by this entire experience.
Any situation of extreme physical violence should have a zero tolerance policy. My daughter did nothing wrong and did not have a chance to enjoy the camp and she was the one assaulted. It’s as if my family was punished! This left a terrible feeling against Carnival Cruise line and I do plan to express my experience further on review sites. This situation was handled inappropriately hands down. Instead of at least a sincere apology the situation played out like a complete joke at my daughters’ expense. TOTALLY UNACCEPTABLE! I have already forwarded complaint letters to the BBB and Carnival CEO Gerald R. Cahill. I hope that my issue will be reviewed and not just swept under the rug.

On September 3, 2017 my husband and I flew from New Jersey to Tampa Florida. We stayed a few days in the Summer Bay Resort prior to cruising to Cuba.
Quickly my excitement became a nightmare because of the approaching hurricane Irma and the unknown with Carnival Paradise plans. Carnival neglected to properly inform their guest. The information Carnival was providing was very vague. I called customer service and they had no certain answer to give. The representative of Carnival was very professional and sympathetic but unhelpful. The only thing the representative was able do is write down my phone number and email so Carnival could update me with their plans. In the midst of this nightmare I became sick. I was stressing and my body began to react to the stress causing my body to break out in hives. The hives was all in my face, hands, and legs immediately after arriving back home in New Jersey (September 8, 2017 at approximately 1:30am. A plane from Tampa to Atlanta, 2nd plane from Atlanta to Baltimore, and then a rental car from Baltimore to New Jersey). I immediate contacted my doctor who schedule an emergency appointment on the morning of September 8. After being evaluate I was given a numerous of medication to control the hives. Thank God I’m much better.
On the day prior to September 7th, I received an email from Carnival informing us that Carnival Paradise will be sailing. Carnival neglected the emotional appeal from Elected Official Governor of Florida encouraging the people to prepare for the approaching Hurricane but instead Carnival had the guest in limbo. The Governor also announced a State of Emergency. The Governor kept the people informed along with the meteorologist. Instead Carnival sends out one letter telling the people to believe in them. Even-though the hurricane was a category 5 storm in the Caribbean but the intention is to operate as scheduled. However Carnival Paradise will notify their guest if any changes are needed at embarkation the day of September 7th. Carnival intentionally had there guest fly from all over the world subjecting them in harm’s way. Carnival had zero sympathy and consideration to the residence of Florida/and to human life.
The day of September 7th we arrived at the Port of Tampa and received a letter stating the uncertainty and a discussion will be made at 3 o'clock. The Carnival guest representative at the port stated, “Stay with your luggage if you not certain if you’re going to sail but you have to check-in and board the ship so you get a full refund. If you don't check-in and board the ship you will not get refunded" so we believed in them and checked in and board the ship.
Approximately 45 minutes after boarding the ship the captain made an announcement that an attempt to Cuba was going to be made. But my concern wasn’t going to Cuba my concern was preserving human life so we decided to exit the ship. In the midst of exiting the ship we were stopped and told we weren’t allow to leave because we have already boarded the ship. The security officer and a Carnival representative stopped us and other guest and stated, “you leave you will forfeiture your money”. We attempted to speak to them but they refused to listen. At which time I began to record. I was then approached by security in a threatening matter and was told to stop recording. I immediate stopped recording because of fear what will happen to me. I then placed my phone on Facebook live and began to recording. I put my phone against my chest so they can't see I was recording. Eventually Guest Services Manager Gabriela Montoya Prada approached all the guest who did not wish to travel was allowed to exit the ship with an agreement that everybody will get a 100 percent refund. She also agreed to put it in writing prior to exiting the building. As the guest exit the ship into the building Carnival has security telling us we had to exit the building. Once we refused because we were promised a letter of agreement of reimbursement Carnival called the police on their guest making us feel like criminals. After speaking to the Sergeant and a Corporal they understood for being upset. Moment later customer service from Carnival approached and wrote our information done on a sheet of paper.
Carnival has no consideration to human life. They chose to keep us out of the light until it was too late. Making people chose with a tackle intimation. Carnival had amble time to cancel but they chose not to and had people fly from all over the world instead of reschedule for another time. The airline was in agreement to reimburse their customers’ so they won’t be subjected to harm’s way. All cruise line also cancelled.
Like the Elected Official Governor of Florida stated stuff could be replace but life could not. I took his words like gospel. Why Carnival subjected their guest in harm’s way? Taking a risk? Life is valuable and should not have a price. Why did Carnival took zero consideration to the residence of Florida who was sailing with Carnival? Is this the type of business Carnival is operating? I have been a customer with Carnival for some time. Should I concern never sailing with Carnival every again? I am requesting a letter of apology letter with a full compensation and reimbursement of cruise. My booking number is 6NP6X6, stateroom E14, with Carnival Paradise for September 7th. Please feel free to contact me.
NOTE: I have been informed that Carnival Paradise dock at Cozumel Mexico for the duration of the hurricane and will not returned until Wednesday. Some of the guest on the Carnival Paradise who are public official needed to return back to their duty and are unable to because they are stranded until Carnival feel is safe to return. After they return to Florida the challenge with commence to return home. Will Carnival help there guest or they will be on their own. Did Carnival thought of their guest returning back home?

God have mercy on the people and sea and Florida. My Prayers.

We had to cancel our cruise due to the repercussions from Hurricane Harvey. Our cruise was scheduled for 10/22/17; however, we are small business owners and cannot dismiss work in light of the damages that Harvey did to our city.
We were only refunded a portion of the $1, 548.50 that we paid. We had every intention of re-booking another cruise with Carnvial once we get back on our feet, but are considering other travel options because they only refunded $791.50 of $1, 548.50. This is very disappointing, and we would rather invest in another company that appreciates their customer's circumstances.

Carnival sells 3 different levels of internet. We purchase the most expensive which made claim to be able to Skype, FaceTime, and many other applications.
During our 7 day cruise, I wasn't able to skype or FaceTime. Internet pages took 4+ minutes to load. I wasn't able to FaceTime my kids and I missed 2 meetings. Not acceptable. When I went down to guest services I couldn't get any of the Russian workers there to help. The Asian ones couldn't understand me.
We also purchased the cheers program and bottomless sodas. On day of the cruse we were told no alcohol until 6:00 am the next morning. It's Carnival's way of not paying liquor taxes in Texas. Ok, fine. But we also could not get sodas. We had to pay full price until the next day. Also, if you want a sofa you have to go to a bar to get one. There are no doubt rain machines. If it's the middle of the night and the bars are closed you cannot get on unless you order room service at which time they charge you full price for a soda. You can't get extra sodas for your cabin, in fact, when you order a soda there's lots of ice. You get the glass full but not the rest of the can.
After paying $1100.00 for internet and drinks I feel we've been ripped off and will dispute charges if Carnival doesn't make it right.
Carnival Breeze 09/03/2017 to 09/10/2017 Port of Galveston.

09/10/2017

Claim number 5NR1Q7

I called to advised that I needed to reschedule my dates due to my mom having a serious health issue. The agent Rebecca was very nonchalant about the issue at hand. I was told that I could not speak with a manager due to it being a "boneyard shift." I explained my concern for her treatment and not offering a manager to even call me back and she said "I'm sorry that you didn't hear what you wanted to hear, but this is all I can do."

This is first time my husband and I are traveling with Carnival and due to this issue don't believe we will ever nor refer anyone to do so. I would like for you all to listen to the call held and speak with the associate. Thank you for your assistance.

Fabrail Omotayo

To Whom It May Concern:

I am writing today because my daughter and myself were due to sail on Valor August 26, 2017 for what was suppose our first cruise. I am very disappointed in how this cancellation was handled. The ports were closed at least 2 days prior to departure, Harvey was upgraded to a CAT 4 and yet the cruise was never canceled. The message simply stated "Do not report to terminal at this time." Thus causing passengers to drive/ fly to the areas to be impacted by the Hurricane. By the time a cancellation was issued, myself and many other cruisers were left stranded with no way to get home safely. This negligence on behalf of Carnival resulted in many people having to pay out of pocket for food and lodging unexpectedly! This has caused a financial burden on my family as well as many others. Had the cruise been cancelled in a timely manner many people as well as myself would have been able to immediately catch a flight back home before airports closed or drove back home before interstates flooded resulting in people being stranded in an area where food/ gas sources were limited. I am asking that you reimburse my lodging fees of $545.00 due to your delay in canceling the cruise. I greatly appreciate your timely response to this matter.

V/r,

Colleen Love

I feel carnival is being very irresponsible in handling the irma situation. Instead of cancelling the cruise they pushed the date to 9/12/17 for a 4 day cruise instead of 7. How in the world am I supposed to get to the port if if I have to drive through Florida on Monday. Are you kidding me? The state is evacuated and the storm will be in the middle of Florida. You want me to put my life in danger to go to Cozumel for 4 days? I would gladly take the credit but the fact of how carnival is handling the situation tells me all they care about is about the dollars. Never again will I use carnival. You are losing 2 more customers, and I'm sure we are not the only ones. Again, I'm very upset and disappointed with carnival.

Marcos Calzadilla
Booking 7qb5s5

We purchased 10 pictures and the USB drive for those pictures. When we got home we only had 9 of the pictures that we purchased the copyright for. The other was a picture that was not if either one of us. While we know the people in the picture because they were in the group we were traveling with, we did not purchase the picture nor asked for it to be placed on our drive. Of all the pics that could be missing, it was my favorite and I was planning on using it to send to family and friends. Is there anyway to fix this? How could the technician not know that wasn't our photo. They had the originals when they made the USB drive? This really deflates my entire cruise experience. There were some other things that went on on this cruise that I was willing to over look, but this one goes to the very heart of purchasing what I consider high priced photos to have as memories.

My husband and I booked my 50 birthday cruise aboard carnival paradise to Cuba sailing from Tampa on September 7, 2017. We planned to drive from our home in SC but then Irma came and there was no way we could drive 12 hours into Florida with a hurricane approaching and mandatory evacuations happening! But to top it off carnival sailed and so we are not eligible for a refund. We have been on several carnival cruises but never again. Way to go carnival you just lost two of your loyal cruisers.
Martin and mikala steele

MY trip was book to sail September 7 only to Cuba and no other port. Unfortunately the state of Florida declared a state of emergency because the massive hurricane was a category 5 during the day of the sail. Under no circumstances Carnival made a decision to cancel the cruise. Therefore, I had to drive to Tampa Fl, three in a half hour drive one way to find out that they still plan to sail but had an option to get a future cruise credit. Many customers flew from other areas and wasted their money when the airlines where giving their customers a full refund. Their anticipated sail might be going to Mexico but they where waiting for the Miami port to give clearance. I paid an extra premium to see Cuba not Mexico. I get to the port to see this was the only ship at the port. Needless to say all other cruise lines cancel their sail and shipped their vessels to a safety port. I received a letter from their customer service agents that I have an option to receive a future cruise line credit. Or if I sail to Mexico, Cozumel I will receive a 25% future discount on my next cruise. I am a gold member with Carnival and not happy with what they just did. I also parked and paid $60.00 in their parking lot. So I am out of money as follow: paid for a cruise, parking, gas and time to drive for nothing. I want to be compensated fully and not have a future cruise with Carnival as I am a disgruntled customer for what Carnival did. my services will for now on be with Royal as they gave the customer 100 refund and made a decision prior.

We were booked to go on a wonderful cruise to Cuba on the Carnival ship Paradise out of Tampa, FL to Cuba on September 7, 2017. As Hurricane Irma was due to go right over the island the days we were scheduled to be there, we were sure they would change the itinerary and go somewhere else. But Carnival, who closed their offices (as the phone message said for the safety of their employees) was still headstrong on going to Cuba. So we went to the port to see if any common sense or empathy for human life would prevail. At first, we were told the ship would go somewhere else verbally, then we received a letter, at the port, stating a new destination could be Cozumel and that if we waited another hour until 3 PM, when the itinerary was confirm, if we wanted to cancel we would receive a full credit towards a future cruise.

At about 3:20 we were told the ship would leave for Cuba. When asked about the hurricane and many people saying they would not be able to go to Cuba, we were told they would definitely be going to Cuba and as the itinerary had not changed, there would be no refunds, leaving people feeling trapped to get onto the ship. Many people were from out of state and worse, like us, some were from south Florida, so while Carnival had us out partying (and their employees safely evacuated - well at least they care about somebody) we had to leave our homes, family, pets, etc. and just get on the ship or lose our money. I am sure there is a way to keep the ship out of the hurricane path, but there is no way to have it go to an island being hit by a category 5 hurricane and ensure that we totally safe, or have any as semblance of a vacation - but hey, then they could ensure no one cancelled with a refund, right!

We had a woman come out and take our names and had us sign a make shift paper saying we were cancelling. The next day we called Carnival to ensure the cancellation had been put in and found out it had not. The customer service rep we talked to was very nice and while she ensured us we would have been safe on the boat, admitted she had no response and what we would come back to would likely be devastation.

While I am sure there is somewhere in 4 point type that Carnival can do all they have, it certainly didn’t make me feel like they understood what the hospitality industry is supposed to be about….their guests.

My wife and I are Unable to get to the Port due to MANDATORY evacuation of flordia, our hotel has been refunded due to evacuation, our flight has been cancelled due to EVACUATION... yet we are still unable to be refunded since Carnival believes we can magically make it to the port?!? Florida is in the worst gas shortage to this date, so how are we suppose to make it to south side of a state that's being hit by a category 5 hurricane. I cannot use a cruise credit for a later date as I am in the Military and leave is not easy to come by, and my wife is a full time student. On top of all that I'm being told I could go to some place iv never heard of nor have 0 interest in visiting if I could magically get to the port. I booked my cruise on the sole factor of visiting Cozumel and now that I'm unable to make it to the port due to a natural disaster, I'm out $1200. PLEASE, I have spent all my extra money on this trip as a anniversary gift for my wife and I, and I'm now forced to tell her that we have no trip to go on.

I am currently booked on the Carnival Magic that was to leave out of Port Canaveral on September 9 for a 7 day western Caribbean cruise, but will not be able to leave because of Hurricane Irma. We have been offered to cancel for a cruise credit or to go on a 3 day Nassau cruise leaving on the 13th and get a pro-rated refund. Nassau has no comparison to the cruise I was booked on, plus it still may not be able to go out due to port conditions. I live in Southeast GA and the Hurricane is projected to hit us late Monday. I will be taking care of my place rather than trying to get packed for a cruise to a destination that I don't care to go back to. There is also the problem already that all service stations even in my town are completely out of gas. There are a lot of people really upset that Carnival is not giving the passengers the option for a full refund at this point, including myself. I think this is poor customer satisfaction on the part of Carnival Cruise Lines. I think we should be given the opportunity now to cancel the reservations for a full refund. If you don't, you will have a lot of dedicated cruisers switch cruise lines and I don't think this is something you want to happen. Please give this your immediate attention.