Carnival Cruise Lines
reviews and complaints

On 11/10/2017 my wife Donna went to the doctor because she was not feeling well. Her doctor told her that she had a fever and upper respiratory infection. The doctor advised my wife against going on the cruise at this time. We booked this cruise to celebrate my birthday and veterans day because I am a vietnam veteran. My wife and I are very disappointed about not going on the cruise. We would appreciate it if Carnival can give us a credit towards another cruise. We are also VIPs and we only cruise on Carnival. Thank you, Anthony I.

Chinell Neal
Posted: Nov 11, 2017 by Chinell Neal
Refund Credit

6QG0R3. CHINELL NEAL
Unfortunately we will be unable to sail on tomorrow 11-12-17, because I have a flu with asthma on top of that... this would have been our first cruise and vacation.. can you please credit us for a future cruise.. it took a lot for us to save for this first one, this is a hurtful huge dissapointed matter for ourselves but we didnt have control over how my body would respond to this weather... please consider helping us with this matter. We would like to re-schedule to sail as soon as possible..

[protected]@gmail.com

I brought along a purchased drink set from the Alchemy Bar (from "the class")which included the mixing cup, the pint glass, jigger and strainer. We LOVE the Alchemy Bar! When packing the day before debarkation, I noticed that the pint glass with the Alchemy Bar name on it was missing. I called our cabin steward to ask about it but she wasn't available and the person on the phone said she would get with me in the evening. I left a note in the cabin asking her to return it (in case she came by or called when I wasn't there) but nothing happened. I went to Guest Services on board, they called Donna, etc...and nobody could resolve the problem. The person at the front desk said all she could do is complete a missing item report and leave a copy of at my room. I never received the missing item report and my glass was never replaced. I anticipated receiveing a survey where I could make my complaint but I haven't received one yet so I wanted to report my complaint here. The problem is that I now feel unsafe leaving "anything" out in my cabin. That is not the way a guest should feel when cruising. This was my 22nd cruise on Carnival and I have NEVER had a problem like this before. I'm not concerned so much about the pint glass (although I do miss it), just the idea that something was missing from my cabin. This woman didn't even try to resolve the problem or apologize. That is what is SO disturbing.

A guys by the name Fabian Alberto claims to be working for you cruise lines is friends with my friend and claims to bought gifts for her expensive stuff and cash in package that he is sending for her and all she has to do is send $600USA Western union so he can pay the duty for the package. I think it is a scam but my friend believe it to be true please check it out for me she works hard for he money and I won't like it if she loses it . My email [protected]@live.com

Thanks.

I settled my account with Carnival before I left the ship. Then 2 days after I had already come back from my cruise Carnival put a total of $500 worth of holds on my debit card. This makes no sense to me, to put holds on my card 2 days after I have returned from my cruise. If I even decide to cruise with Carnival again I will not put a card on file. This is poor customer service. Also the Carnival travel agent that set our room put us in the rear of the ship when I clearly asked for mid-ship. I started planning this vacation almost a year in advance so there is no reason for me not to get the type of room I requested.

Hello my name is Adam Brenner, our booking #7FQ0P9. This cruise was set to be our honeymoon from our May wedding. Now months later and my wife has since become pregnant. Her doctor advises us to not take the cruise because of the Zeka virus in the areas the cruise is going. The agent said there is a 75% penalty for us. We upgraded our rooms and was over One Thousand dollar upgrade, I feel like at least that part shouldn't be penalized. What about a company credit? We still want to have a honeymoon, just not willing to risk the health of our unborn child in the process.

On carnival vista 11/3/17 at 10pm my husband And I went into the EFFY Store to look at their sale I looked at one ring and asked the sales person what the sale price would be he asked for my room card to see the color of it to determine the discount. He came back with it and gave us a price. It was 4000. We said we were not interested, he said u get a free cruise, chaimpain and 200. Gift credit from carnival, he said they offer financing also, we again said no thanks . We arrived in Miami port at approximately 1:00 am and my cell started going off with alerts from Bank of America saying my account was overdrawn! Carnival charged me for the RING we didn't want to buy! I spent hours calling customer service explaining it, and walking down to their desk showing them my account info at BOA and the amount they charged! This is totally ILEGAL, they started a case to investigate, they said I would need to talk to the jewelry manager at 7 am when he is working and talk to EFFY about it ! They only saw my normal bill with charges we made and not the 4000. Amount until I continued to telll them to keep looking while I showed them photos of my BOA account showing CARNIVAL debited the ring we LOOKED at . They found the amount finally and continued to say I would have to talk to Jewelery manager! I was up the entire NIGHT talking to them and getting online to Bank of America ! Totally illegal, I was in tears at the customer service dest, crying asking for their security officers, I customer service gave me print outs that are time stamped at 10:04 pm while we were in the jewelry store, jewelry manager said it's not their fault that the problem was a " glitch " in computer! Customer service said it was a " Glitch " and so did security! They said I would have to deal with EFFY to get my account with BOA adjusted and would take up to 10 days ! FRAUD! stealing people money

Hello,

I am so very disappointed about my upcoming trip departing Nov 4, 2017. Booking #7ZZ6G0. I was trying to book a suite several months ago when I booked the cruise but was told there were none available. Someone would contact me when/if one became available.
Well one became available and someone did call. The issue is we were on the phone and she was giving me details on the suite, when the call dropped. Instead of calling me back, she called the next person on her list and gave the suite away to someone else w/o my response of a yes or no. We wanted that suite and it was unfair that she gave it away to someone else when I was first in line being offered the room! I called back at least 4 times and was finally pinned through to her and all she could do was apologize that she had just given it away to another couple. I was, and am furious about this situation and very disappointed about my upcoming trip.

Caprisha Smyles
Benny Garrett

I am a 70 year old disabled person driving for uber. Yesterday, 10/30/2017, I took 3 ladies with their luggage to the Carnival Victory in the port of Miami. When I opened the trunk, the baggage handler told me as I was an Uber driver, to take their luggage out of my car myself as I was "lazy", and that he didn't want to scratch my car. This was quite unpleasant (not to mention painful due to my arthritis). Previously, I have dropped off passengers at Norwegian Cruise Lines, and they took the luggage out of my car. Please let me know whether this is Carnival's policy, telling drivers to take luggage out of their cars themselves, so I can inform Uber and Lyft of this policy.

I arranged for my group's annual cruise for 18 people. Carnival made a business decision to charter the ship to FEMA and cancelled our cruise which was to depart Jan 21. Because people had arranged to get off work at the same time, we were locked in to the dates. We were offered three alternative cruises by the representative of Carnival and selected one leaving from Miami on Jan 20 . We ended up paying more and seeing fewer sites than the original cruise. I asked our rep to do something to make this right. After several days of calling, he said he could not do anything and I asked for his supervisor. The supervisor called me and said he could not offer anything. I asked for his supervisor and he refused to give me his number but said he would have him call me. I have waited 4 days and no call back. Our group was made up of loyal, repeat carnival cruisers and some first time cruisers. This experience has shown Carnival in a new light for us.
Jim Ennis

Booking #6CN8K4
I contact carnival [protected]@ [protected] on my sailing date @ 1:31 p.m. EST. I spoke with a customer service representatives name Kelly. I asked Kelly what is the latest time that I board the ship because I was not going to make my appointment time because I caught a flat tire on the expressway while driving there. Kelly informed me that this ship leaves at 5 p.m. eastern time and that 4 p.m. will be the latest that I can board the boat. On the contrary she also stated that there would be an email sent on my behalf. I arrived at the dock at 3:50 p.m. eastern time, as I was entering the building the security guards tells me to turn around no one else is allowed in the building, and that the ship boarding has closed. My company guess had already boarded the ship, they spoke with guest services and they also spoke with the captain of the ship while I was standing outside on the dock for 45 minutes while my guest was asking to allow me to get on the ship. The captain's stated there was nothing he can do, and said its up to custom patrol . As I stood outside the boat there was still time for me to get on because the boat didn't leave until 4:50 p.m. eastern time. I communicated with the representative Kelly who works for Carnival Cruise Line who informed me of the wrong information stating that the boat leaves at 5 p.m. and that my arrival at 4 p.m. would have been fine. I was also told there was an email sent to the captain but it's at his discretion to delay the ship. I was not contacted back by no one from Carnival saying that the captain did not honor, nor was I contacted back by Carnival when I got the wrong information from an agent that works for Carnival. I am requesting a full refund or a credit for another booking date. Because I was informed of the wrong information from a carnival customer service agent. Then I called customer service @[protected] @ 5:07 p.m. eastern time and spoke with customers service representative Terry who informed me that he would not be able to give me a full refund but only refund me back $195.00. Or I would have to contact this department to request for a full refund, or to request for different sail date.

Dear Carnival Cruise Lines Complaint Department,
I Susan J. McClory and husband Daniel J. McClory were booked on your Carnival Glory Cruise Booking #6LL6X to celebrate our 25th Anniversary. Leaving Miami September 16, 2017 returning September 23, 2017 for a 7 Day Exotic Eastern Caribbean Cruise. A adventure which we planned for 6 months. Unfortunately Hurricane Irma hit the Miami area very badly and airports, electricity, transportation were all effected along with severe flooding problems. The reports on the hourly news were upsetting I had a hard time sleeping for days. Not only were we worried about Irma's problems but hurricane Maria was right on its tail. All I could think about for days was do we cancel or take the chance in getting stranded at the Atlanta airport because of flight delays or cancellations of flights or at Miami airport. Forcing us to miss our cruise or taking the chance of being sea sick from the turbulent ocean. We chose to cancel.
I called AON Affinity Inc. through you requesting procedures on filing a claim to get the 100% refund due back to us because of the above mentioned fears and the severe problems Irma had left behind. The representative at AON assured me we would be eligible for a full refund Claim #17CCL16742 due to our concerns. We also had to cancel our flight which was a non refundable airlines tickets from Delta which amounted to $374.20 (I only had to buy one ticket for me and used skymiles for Daniel's).
Well a denial letter from AON was sent to us on October 4, 2017. We were to say the least very disappointed. I thought this is why we bought Carnival Cancellation Fee Waiver Insurance. We thought we could be at easy knowing if a cat 4 hurricane hits the port your sailing out of and some of the islands we were sailing to along with a new major cat 5 Maria heading for the whole eastern Caribbean that we were sailing to would qualify for a full refund.
They did say that Carnival would pay 75% of the cruise vacation cost.
The good news is we are willing to try again to celebrate our 25th anniversary so we re-booked with you on February 17, 2017 to February 24th, 2017 on Carnival Miracle 7 day Western Caribbean booking #8SL1H1.
Could you please please take into consideration Daniel and my situation and review our claim so see if you can help us out with some additional credit towards our new booking. We lost so much money already and any help from you would be greatly appreciated. Looking forward to our trip.
Thank You,
Susan J. McClory and Daniel J. McClory

I

I was charged a 75 dollars penalty to change a name on my bookings when I was informed previously by agent that I would not be charged. I will not book with this cruise again nor will the 11 other guest in my group if I am treated unfairly and lied to by this cruise line. I am requesting an on board gift card in the amount of the fee I was required to pay bc I was misinformed by STAFF and the RECORDED phone could not be found.

To Whom It May Concern:
With reference to Booking number 7PV3B5 my husband had a heart attack on 10/23/17 and we will not be able to make this sailing due to future medical appointments and tests/procedures. I am not asking for a full refund, but was hoping that since we are platinum members, we could receive a credit towards a future sailing, which we will definitely take once this ordeal is over. Thank in advance for your consideration.

To whom this message will reach my name is Llewellyn Schexnayder and I am contacting carnival on behalf of the Triumph cruise due to sail on 10/28/17. Unfortunately my wife and I will not be able to make the date on behalf of the unexpected passing of my father on 10/18/17 and if things was not bad enough we found out that my father n law has plaque that has buildup in his arteries and now he have to have surgery on 10/27/17. We are not looking for sympathy nor are we looking for our money back we are just asking for Carnival to be patient with us we can provide a death certificate and also hospital papers in order for Carnival to verify everything that we are saying is true we have been looking forward to this trip all year and not it has to be set back again it would be deeply appreciated if carnival can find it in their hearts to reschedule I'll cruise for a later date instead of losing all of our finances

I had a scheduled cruise to Ensenada from Los Angeles for Oct 27th. Last Friday, Oct 20th I was told by my Dr. I would need to have emergency surgery on Wednesday, Oct 25th to remove a tumor from my left foot. Unfortunately it's cancer.

I called the customer service center over the weekend to see if I can cancel or better yet reschedule. I was told no because it was to close to the sail date and I did not purchase the insurance.

I am a regular cruiser with Carnival I think this would have been my 10 cruise, and I have another one scheduled for next year. I'm also a regular gambler on the cruises so I have invested a lot of money and have had some great amazing vacations on Carnival. I am heartbroken that as loyal customer I would this reaction when I am dealing with a health emergency.

In addition, I am the Executive Director of the National Association of Hispanic Journalists, (NAHJ.org) with over 2100 journalists members throughout the US. While I have not made this public I haven't ruled out a more public approach to expressing my frustration.

I will deal with this when I get back only feet in a few weeks. The cruise info is.
3 Day ENSENADA Cruise
Booking #: 3KM5N4
Sailed on: 9/22/2016
Aboard: Carnival Imagination
Stateroom #: R135 (Outside, 6B)

Anything that can be done to get me rescheduled and/or the refund would be appreciated my email addresses are Amendozacastro @aol.com or my work email [protected]@nahj.org.
Thank you
Alberto

Boarding #5MJ8D2-9/14/2017-Carnival Liberty--I was scheduled to take a cruise with 9 of my friends that we take every year, but hurricane Irma hit I could not go. My house sustained damage and was without power. I am also employed by First Choice FL Vacation Rentals and we had many properties that also sustained major damage so I had to work. I am requesting a refund due to weather conditions that was beyond my control.

I was booked on the Carnival Cruise - Fascination - Cruise was cancelled due to Fascination being used to house Puerto Rico workers. I contacted American Airlines and they refused to reimburse me the 495.70 x 2 for my husband and myself. Carnival said that they would reimburse us up to 400.00 per person for any out of pocket losses. My booking # 6RV4H7001. Called Carnival and they said to fill this out. Please contact me at [protected]@aol.com

while aboard the MAJIC my wife and I found the food in the dining room to be unsatisfactory the vegetables in the wedding soup were raw, when meat was ordered well done it came back "bloody" and cold. We had the 2015 hr. seating and never made the late show due to slow service. These items stood out as we have always enjoyed the food on carnival cruises. The line for the Mongolian grill was and hour and half this was unsatisfactory.
there were glasses left in the elevators, there was cake that was squashed into the carpet for over a 24 hr period, the carpet outside our cabin was dirty (crumbs for potato chips) not ours. We have never encountered these problems on other carnival ships

thanks you
semper fi
allen and michelle becker
rosie [protected]@gmail.com

My husband and I booked a cruise for our honeymoon to go to the Bahamas, Dominican Republic and Grand Turks on the Carnival Magic the first week of September. Got on the ship and then was informed we were not going to those places but to Mexico, which we did not want, since we have been there many times. Was not given the option to rebook at a later time. had to spend 4 extra days at sea, house was not ready for the hurricane and when we finally returned to port, 70% of the vehicles were damaged or destroyed. Carnival never offered us a thing, just gouged every cent they could. The royal carribbean was at sea and when they returned to port they gave all their passengers a free cruise at a later time. Never again will i travel with Carnival and I will be telling everyone I know and posting it everywhere i can.