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Carnival Cruise Lines Complaints Summary

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335 Unresolved
Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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1:26 pm EDT

Carnival Cruise Lines booking

Booking number:6GJ5V0
Cabin:2221
We were a party of 5 originally when cruise was booked. Due to a family emergency my mother was not going to be able to cruise. And unfortunately due to the unexpected situation to cancel trip would be more expensive than the original ticket. Too much of an expense for my mother. So last minute she decided she would come. We got to the port at about 2:30pm and our ship was set to sail 4pm. My mother had realized once there she did not have passport to travel. After about 30mins of trying to figure something out, we were told a picture of birth certificate and ID would work. The port employee helping us assumed we were Puerto Rican. And after finally showing the picture of a birth certificate the employee then realizes that would not work. We do realize my mother should have been responsible for proper documentation. Unfortunately with all that was occurring she did not have it and also we were told birth certificate and ID would work. We have tried talking to various carnival employees and no response to a credit that we can use in the future. If we can not get refund. Put anything would help!
[protected]@hotmail.com

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Carnival Cruise Lines poor services to a disabled senior citizen

4/30/17
To whom it may concern;
I am writing this complaint letter in the disrespectful and unprofessional that the Carnival employee that has treated my mother, stepfather and myself. On 4/27/17 the information about leaving luggage outside of the door was misunderstood. And my parents had missed that information, which was understandable. So the next morning on 4/28/17 it was time to leave off of the ship. My mother is disabled and needs special attention. However she needed to get a wheelchair to proceed with getting off of the ship. So my stepfather and I are carrying the bags down to the 3rd floor. Which therefore we are both struggling with the bags. I asked an employee named Mason that was working at the desk with the wheelchair for his or anyone's assistance. We were told that no one can help us with the luggage and that we will have to carry it ourselves. I said excuse me? As much money that we have paid for this cruise and the gratuity my parents cannot get any help? Mason said that it's against the Law for an employee to help a disable person with their luggage. But however an employee can help wheel my mother in the wheelchair off the ship. My mind was just blown away about this nonsense. Therefore I had to carry my parent's luggage all the way down the ramp to the security check point. Just to make sure that they were good. Then I had to retrace my steps backwards to get back on the ship, I'm walking pass people that are leaving the ship. I am completely pissed off now and was pissed off then. I never cussed nor did I make a scene. What if I wasn't there to help my parents out to make sure that they get help… who would help them? Not Carnival, because all that Carnival was concerned about was making that dollar. As soon as the ship got near finished everyone can see that the employees started to slack off and not tend to the customer's. Once everyone received their gratuity money that was all that was needed for them to see. However at this point I will never pay for another trip associated with Carnival. This is how Carnival trains their employees on stratifying the customers? Moreover I do not want any part in this cruise everything was fine until this happened. How about this picture this happening to your parents and something like this were to happened. However, put yourself in my shoes for a minute and walk around, this just isn't right and its poor customer service skills. This will be told to everyone I am currently on just about every social media!
MY CONTACT INFO
LAMAR FINCH
[protected]
EMAIL [protected]@GMAIL.COM
CARNIVAL-SUNSHINE 4/23/17-4/28/17
STATEROOM-7262
BOOKING NUMBER 1TQ9Z6

MY PARENTS NAMES ARE

LORI AND JESSE JONES
STATEROOM-7178

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Update by Complainant92102
Apr 30, 2017 11:14 pm EDT

4/30/17
To whom it may concern;
I am writing this complaint letter in the disrespectful and unprofessional that the Carnival employee that has treated my mother, stepfather and myself. On 4/27/17 the information about leaving luggage outside of the door was misunderstood. And my parents had missed that information, which was understandable. So the next morning on 4/28/17 it was time to leave off of the ship. My mother is disabled and needs special attention. However she needed to get a wheelchair to proceed with getting off of the ship. So my stepfather and I are carrying the bags down to the 3rd floor. Which therefore we are both struggling with the bags. I asked an employee named Mason that was working at the desk with the wheelchair for his or anyone's assistance. We were told that no one can help us with the luggage and that we will have to carry it ourselves. I said excuse me? As much money that we have paid for this cruise and the gratuity my parents cannot get any help? Mason said that it's against the Law for an employee to help a disable person with their luggage. But however an employee can help wheel my mother in the wheelchair off the ship. My mind was just blown away about this nonsense. Therefore I had to carry my parent's luggage all the way down the ramp to the security check point. Just to make sure that they were good. Then I had to retrace my steps backwards to get back on the ship, I'm walking pass people that are leaving the ship. I am completely pissed off now and was pissed off then. I never cussed nor did I make a scene. What if I wasn't there to help my parents out to make sure that they get help… who would help them? Not Carnival, because all that Carnival was concerned about was making that dollar. As soon as the ship got near finished everyone can see that the employees started to slack off and not tend to the customer's. Once everyone received their gratuity money that was all that was needed for them to see. However at this point I will never pay for another trip associated with Carnival. This is how Carnival trains their employees on stratifying the customers? Moreover I do not want any part in this cruise everything was fine until this happened. How about this picture this happening to your parents and something like this were to happened. However, put yourself in my shoes for a minute and walk around, this just isn't right and its poor customer service skills. This will be told to everyone I am currently on just about every social media!

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Lori Hines Jones
, US
May 02, 2017 11:01 am EDT
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This is not the whole story just a portion... After a totally frustrating cruise. If which I will never use Carnival again. I complained so many times about things that should have been allotted a handicap person. I let Guest services know on a continuous bases of which they only assisted me once. I was in the bed the remainder od the cruise practically. I complained that they put me in the furthest dining room possible with my condition. The finally moved us after I had to yell at them. I requested help off the ship to the land, I was only assisted to the gangway. they told me that there was not transportation to the gates. which was not true. I missed so much of the cruise due to no customer services and inattentiveness to handicap persons. On the date above that my son referenced, we awoke to find out that the luggage was taken the night before. No one expressed this to me. I go to sleep at 9pm even on the cruise. So, my husband and I struggled with the luggage down to the Sunrise breakfast. I was told we could not bring them in nor leave them at the front of the restaurant. So we lugged them back upstairs. We go back down to breakfast by now I am exhausted. What do we see, other people with there luggage. Okay, we go back to the room and prepare to go down stairs to get help not to bother my son. No, we cant touch your bags. " You'll have to do the best you can" and just walked away". My son comes to help us and encounters Mason, we get off the ship and the niceness man assisted us. He go us out and over to the Garage to sit for the rest of my family, who number had not been called. This man goes back and finds my children, a needle in the hay stack and brings them directly to us. He was and absolute blessing. On and off the entire cruise was just a nightmare. If you are or are not handicap, please think twice before you select CARNIVAL. customer Service is not in there motto or line on training. Worst trip ever.

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Carnival Cruise Lines right denied by this company

Hi, my name is ellen varini, I am an au pair from brazil living in campbell - ca.
As an au pair, I am allowed to stay in the us for 24 months + 1 month (Grace period or travel month, as it is called). Being an au pair means that I come from another country to live with an american family and work for this family taking care of their children. I have the right of vacation, I have the right of days off, I pay taxes, I have drive license and I can take some classes, like continuing studying or languages classes (I can not go to college as an au pair because I don't have student visa). That being said, I would like to inform that I am allowed to go to the caribbean, bahamas, mexico, canada and adjacent islands once I have my valid passport and ds2019 form with me. Which I do!
Here is the problem: I started to plan my last week of vacation and I decided to buy a cruise with carnival cruise. The cruise would happen on april 1st-8th, I did everything right, I got at the port on time and I had all my documents with me, all of them were valid and should be sufficient. Once I got there, the person who talked to me had no idea what au pair is and started asking me and my friend (Also au pair) for documents that we didn't have because this person thought we were students and he didn't know the difference between au pair and student, so he didn't know the difference between the documents either. It took more than 30 minutes to them to understand that our documents were fine. Well, when I thought that this misunderstanding was solved, here is the bomb: they didn't allow me to go because my ds 2019 form were signed in june, and for some reason, the guy said that my document wasn't valid and I could be deported if I boarded the ship. My friend was allowed to go because she got her ds signed in march. It makes no sense, since the ds is valid for one year, not six months as they were saying! My ds is up to one year and it is valid until may 31st. It is written at the ds, it is there and, even I had told him thousands times, he denied my right to go on board assuming that I was illegal. I was not. I am not! I never felt this humiliated and mistreated. I cried so much. I felt the biggest sadness of my life when I was supposed to be the happiest person in the world going to the trip of my life. I worked very very hard to save all the money and they just took it all away from me because they think they know the rules when they don't. I asked my money back and they said no. I called many times and they always say that I can only write a review. They only answered one of many emails i've sent to them, saying that they can't give my money back when the reason I didn't board was governmental, but, governmentally I was allowed and perfectly fine to go, this is what they don't understand, and they don't care at all. They denied my right to go on this cruise and now they are denying my money back since it is their fault. Talking about money, I spent more than $615 paying the cruise and more than $430 with tickets from california to texas, where the ship would board from.
I don't know who to talk to and I only want my money back!
They never answer my emails and calling them is totally useless since they don't really want to make things right.
I am extremely disappointed and upset about all of this. I feel horrible every time I think about this, I feel violated. I just want my money back, I have this right. I hope they don't deny my rights again! I am still waiting an answer, but I am hopeless.

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Carnival Cruise Lines security and customer service

I want to start with saying that myself and my family have been on a bunch of carnival cruises in our life. My parents brought me on carnival cruises while growing up and now I go on them with my friends and always recommend them to everyone. After this last cruise I will never go on another Carnival ship as long as I live, I have told my parents who cruise way more than I do to never go on carnival again and after hearing about my awful experience they have passed the information to all of their friends who live in Florida and they have all been turned off of carnival forever. My experience goes as follows.. I was in the dining hall when a crazy mother and daughter starting screaming at me, getting in my face, and threatening me. I sat there very calm while they made complete fools of themselves screaming like animals. I had to scream for security and it took about 10 minutes for anyone to show up. When security finally showed up they sat about 10 feet away and just watched as these crazy people were screaming in my face. I looked right at them and said excuse me but can you help instead of just watching. These people were screaming on the top of their lungs and the security did not step in to help. I don't understand why you have security if they refuse to help their customers who are in jeopardy. Once a security guard finally did remove the crazy people from my face they did nothing to them. They said to me that they cant get their paying customers in trouble.. what? what about me? am I not a paying customer? I guess Carnival believes it is OK for someone to accost another guest on their ship and they wont do anything because they paid. So that means I can go on a cruise and harass people all day and no one will do anything to me because I'm a paying customer. That's the lesson I learned and I am sure everyone watching in that dining hall learned that too. I am so disgusted with how Carnival staff treated me and how poorly they handled the situation. it is truly a disgrace how the "security" handled everything. I also can not believe that the other party had zero consequences. I deserve some justice form having my vacation ruined by these people. They ruined my vacation and think it is fair if Carnival took some responsibility and did something to them. I will never book another Carnival cruise again in my life because I don't know if these people will be on the ship and obviously if they are then they will ruin another one of my vacations because they learned that they can do whatever they want and there are no consequences. I will be going on TripAdvisor, your websites and social media to write horrible reviews everyday until I get some justice for the awful service I received on your cruise. I don't want anyone to have to go through what I did and I will make sure everyone who reads my reviews are informed on the horrible way Carnival treats their guests. I believe my entire group should be refunded for having to waste an entire day of our very short 3 day vacation trying to get carnival to do something for us. I also believe the other party should be banned for life from carnival cruises and then maybe I would consider taking back the bad reviews I am going to write. I am not saying this as a threat, I am doing this because I cant sit back and let this happen without consequences to the other party and carnival. I will not let this injustice go without something being done to make me and the 7 people who were with me on vacation feel as if we have been compensated for our vacation being ruined. We saved our money, planned for months, took of from our busy jobs to celebrate a bachelorette weekend. A weekend I will never get back and it was completely ruined by the actions of these crazy people and carnivals incompetent staff. I will be waiting to hear back from you shortly on what steps you are going to take to make this right.

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Carnival Cruise Lines carnival paradise

My husband and I were scheduled to cruise on 4/20/2017 ee booked thru an agent who gave us the wrong room and instead of a king size bed we got bunk beds we contacted the agent she said that she had to book thru a direct carnival agent because we had a credit from a cruise we had to cancel last year . We contacted carnival and they blamed the agent the agent blames carnival and two adults who are handicapped with severe back issues were forced to sleep in bunk beds . Then upon boarding the ship and entering our room we find it disgusting with drinks spilled all over the walls and had to kill a roach climbing on the walls. The food was disgusting and I got food poisoning the first night. Then the towels had blood stains on them and holes in them. The slot machines kept glitching and taking money. The ship had rust and holes. I will never ever sail Carnival again. I have sailed numerous times on numerous cruise lines and I have to say that it is the worst experience ever for.myself and my husband who is a first time cruiser. I am and will be letting anyone I know not to cruise with carnival because of this experience.

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Carnival Cruise Lines experience with carnival

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---------- Forwarded message ----------
Hi, my name is Cherise Solomon. I have been a loyal customer since 2013. Unfortunately, I'm emailing you today about a complaint. I am very frustrated because my trip was canceled, due to the fact that I wasn't told to call in before 18:00 on the April 21st. No one will accommodate my party and I. I can make a payment but can't afford to pay until May 4th or the 11th, the sail date is July 13th leaving Tampa, Fl to Havana, Cuba. I am also very upset about my last cruise in March, the bus shuttle Carnival provided for us almost crash, I hit my head and went flying. I contacted guest care last month in regards to the situation and never heard back from them. I hope that you will get back to me regarding this matter. Thank you

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Carnival Cruise Lines glory ship condition and bad food

My Husband and I sailed on the Carnival Glory - April 15 - April 22, 2017 This is not our first cruise. The ship has very bad, rust on the balcony and holes in the window curtains. There was a smell in some areas that you could not figure out what it was but not pleasant. There is a very loud banging noise coming from a deck above the Amber Palace. Someone said they were repairing something but it was the whole time we were there. The toilet would not flush, several attempt's to get that corrected. The lounge area had sticky dirty tables, which we watched the crew wipe the tables with a dry rag. The elevators were not running properly and most times you had to take the stairs because the wait was between a half hour to an hour. The elevators would just be stuck on a certain floor. The entertainment was poor, you could not hear the singers and when you could, they were not in tune. They were also pumping something into the air at the Palace which made it hazy. The food was terrible in all areas including the dinner rooms and the most disgusting thing was I was served moldy waffles on Wednesday April 19. In the Platinum Lower Dining area, open seating. The Server took my waffles and then the head of the kitchen came to apologies. I was then served sour milk for my coffee on Friday, April 21 which they exchanged and apologies. I could have become very ill on either one of these situations and I hold Carnival responsible for neglect and want a refund of my monies. I think you need to refit the Glory, she is unfit and hurting the companies reputation. Georgine Webber Folio # 5980 VIP Club # [protected]

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Carnival Cruise Lines refund for carnival triumph cruise

To whom ever this may concern. My husband and I were scheduled to sail on the carnival triumph on April 20th 2017 but due to raining whether and accidents the traffic were slowed down causing my husband and I to miss the ship. However we made it in to New Orleans after traveling many miles to aboard the the Carnival Cruise line ship only to see it sail away. After speaking to several of Carnival Cruise representatives it's like I hit a dead end.Can someone help me please. I only won't another Cruise or my money back. Please help!

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Carnival Cruise Lines food quality was offensive and no blanket or mattress till the third day of trip for the third passenger

Quantity was your main concern on the victory. The Food that you served was offensive. After taking the Vista and then coming on the ship it has left such a sour taste in my mouth. I am still deciding if this is because of the food that you serve me or if it was because of the rude gesture of sending over a $40 bottle of wine. In addition to this my brother who I paid full price for as an adult was sleeping on a cot with springs exposed and no blanket covering for the first three days of the trip . I expect American express card to be refunded in full for the trip. Govern yourself accordingly.

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Carnival Cruise Lines remaining balance credit towards future cruise

Booking # 1ZT1B6: My husband and I had reservations for our anniversary to sail to Jamaica February 12-17, 2017 out of Fort Lauderdale. Upon our arrival the day of boarding the ship and settling down in our cabin, I received an emergency call from home in Georgia that my dad wasn't responding and that he may not survive. We both had insurance and have filed and already have received $250.00 each from the insurance company. We are requesting the remaining balance to be forwarded to a future cruise. Thank you in advance.

The Gilyard's

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Carnival Cruise Lines cruise

Very upset past customer. We went on carnival Freedom out of Galveston Tx in 2015. There was sewage trouble on our deck right down the hall from our cabins. They has to get fans pit and try to clean up carpet up in hall way. I went to front desk to complain due to smell. Was told was working on it. So 3 or 4 days after when was checking out said something again. Was told to call Carnival customer service. So I did and was told they would give every o e in our group a 50 percent discount on next cruise. Well I called about 2 or e months ago to book and of course they could not find it.After being on phone for over and hour they said they found it and wi. Was ready to book to call back and they would appt it. I even so firmed again. They is 50 percent off and each person. Not a room. They said correct each of is has 50 off per a person. Well we are ready to book so I called In and first we had vip offer. They pulled my husband name and said there was no offer like that sent to him. I advised them I am loved I to the account and reading it to them from his account. They said no they did not see it. Bus seen that offer I see my son name. Well my son has went with is every time. So how could he have it and not my husband have one and again I am looking at it now address to my husband. So I gave her his VIP number and that was not the one they had. So asked them to try it
They told. That number does not belong to my husband. I again said I am loved into his account. It says hi and my husband name and this number. And the offer. So she asked for it again and she found him. And the offer. But again what the offer said was not the same price they have me. Questioned it and went to d and round with them did not make since what they was saykng. So said forget it. Advised her of my discount for issue on last cruise. And was told no notes about any of that.wemt though the whole store with them again they do see any info or any inside rd on that cruise. Again. Told her there was issue and they just seen after going round and round with thwm. She put me on hold and came back they do u d it but now it is on my 15 percent. And with off the amount she said would owe still not adding up. I told her no it was 50. Bit she ignores it and keep asking did I want to book now. Advised no. Everyone we cruise it is with them and 1at time had issue. And to be told one thing the day I we got odd cruise and then calling in and tool for every but found it. And would be noting account for everyone in our group. Was promised would not have and issue when I call back in. Again. Was told this by both agents . But tonight pretty much told I was a pure on both issue. Then was told oh we found it but oh 15 percent off.Tgus is just not right and told her I will take my business to another cruise line we have all ways used carnival but guess you guys don't care at least your agent did not.

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Carnival Cruise Lines problems with carnival cruise line giving us what they said they would, see info below

To Carnival Cruise Lines 4/19/17
Re. Res#4JM5B3
Sailing on January 29, 2017 from Tampa, FL on Carnival Pride
From Dean and Linda M. Dean VIFP #……..815 Linda VIFP #... 001
There are several things that I am very unhappy with and a few compliments, too.
1)This is the main problem! We were told that our room #8137 had a window that was partially blocked and faced towards the interior and not the water, we were ok with this but, our cabin #8137, did not have a window! Let's start at the beginning. We called Carnival res in Miami, and put a reservation on hold for cabin #8137 with Jose M. I was not happy with his customer service style, you see I had a credit from years ago that had expired and I requested Jose to see if his supervisor could get it approved. He said, "No, it's expired", I explained about medical operations, rehab and healing time. The answer was still NO. At this time we had not paid. I called again and still was unhappy with Jose, so I called a different reservations person, Alexis.
Alexis reviewed the res and I inquired about the two category upgrade to see what was available and was told that cabin #8137 was available and that it had the window but it was partially blocked. I wondered why the original guy, Jose didn't talk about an upgrade? We talked about being handicapped, etc. and I don't recall if she mentioned that this room was handicapped or not. We found out later that the first room was not, nor was the upgraded one. I do not remember the number of the cabin that Jose first booked. Please refer to the original booking date with Jose for the cabin that he had reserved for us. So, we were getting a cabin with a window, or so we thought, and we had to pay extra for it. The proof of what I am saying is in your records that go with my file. There should be entries from 3 different people. First one is from Jose, he did the original reservation with a 6 or 12 hr hold. There was an extra charge of $? for getting a guaranteed room and not what's available the day of sailing kind of cabin. This charge was added to the original quote. and was part of the on-hold res. You will then see another reservation with the same number that upgrades us 2 categories from Alexis. Alexis was able to get the expired voucher OK'd for use. (Thank you Alexis). Adjustments were made to the price and I paid in full. The calculations made by the Alexis re. the credit voucher were found to be incorrect and I needed to send in more money. The 3rd person that should have an entry is from the ship's Passenger Services Desk. I do not recall her name. She looked in the files and found nothing about room changes and then contacted Miami and had them review. The home office said they could find nothing except the first request for a booking hold. They also said that the expired voucher was not approved. This makes no sense to me and that is why I am writing to complain and ask you to refund 50% of the total cost of the sailing. This can be in the form of a voucher for future travel or on-board credits. A check from you would also be acceptable.
Here is how I figured the refund.
(A) Incompetence of the original reservations person, Jose. See reasons stated above.
(B) Failure to provide the room with the window as I was led to believe I had. Yes, it was an inside room, but I was told it had an inside facing view, provided light and you could not see water or much else.
(C) Failure to provide handicapped cabin.
(D)Failure to provide microphone and tele-coil reception in the major entertainment venues. You don't have this type of equipment on board and what you did have was not working. I wear a hearing aid and was not able to enjoy any of the entertainment. I spent a couple of hours with the tech and his automation tech trying to make it work, but it didn't. I wasted time at the productions not being able to hear what was going on. I was told that this service would be available, but it wasn't. The Fun Ship was not fun.
(E) The narrow aisle on side of bed kept me from being able to use my prosthesis, no way to move around cabin without putting the small table under the desk and setting the chair over in a corner or by the door, blocking the exit and this is not safe. Continuing on with not safe, while at muster station 1 on the couches inside were more than 25 handicapped people seated, several more in scooters and even more with sit on walkers, but no one went outside to hear the life boat info. We were shown how to use the jackets, but with all of the excitement of beginning the trip and the loud talking from all of the hard of hearing people, not too many heard these important messages. When the horn blew saying that the people could leave, it was like the start of the Indy 500.
(F) My wife and I are both handicapped. I am an above knee amputee with heart, vision, hearing and lung issues. My wife has failed back syndrome. The reservations person was told this. Our room was unsafe for handicapped people. There are no grab handles in shower and toilet areas. I needed to sit on the floor of the shower to bathe. I sat on a towel, and had to crawl around on the floor like an animal to find a place to stand up.
(G) The food was always cold (in main dining room), and served on cold plates. Servers said that they have to stand in long lines to pick up food and it gets cold. The plates or the things that the plates are set on are not warm either. The servers say that there is nothing that they can do. The way that people that work get paid is from tips. The cruise companies are not doing them any favors. It used to be a pleasure to cruise and I'd look forward to great dining. The food on this cruise was average at best. The people around us were on gambling junkets and were afraid to say anything in fear that they wouldn't get invited back.
I would like to thank the sound tech, Daniel, and his automation tech, Christina, for the time and caring that was given to me. The cruise director arranged for my assistance. I thank him for that. The maitre d', Ken, was able to assist us with changing our dining time, for finding a nice table for us and entertaining us during dinner! Thanks to the person at the Passenger Service Desk, her name is Connie. She is a keeper. She told me facts and what I didn't want to hear, but she did her job and I can appreciate that. I have spent too much time putting all of this together and now I await your speedy response.

My rights as a passenger were in violation of the document below.
INTERNATIONAL CRUISE LINE PASSENGER BILL OF RIGHT

The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights…

Regards,
Dean and Linda M

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Carnival Cruise Lines need to cancel for voucher

We are booked to leave from Athens ga to board in tampa for the paradise ship, that is sailing out tomorrow 4/20/2017. This is a girls bachelorette trip, and the bride to be, her sisters husband was in and EXTREMELY bad accident just a few hours ago 4/19/2017am and is now in critical condition and still remains unconscious. We all still want to be able to take the bride on this trip but due to these circumstances will not be able to go on our scheduled trip date. We realize this is all last minute but the accident was unexpected. During this very hard time for the bride to be and her sister we would like to ask for a voucher to be able to reschedule this trip, r a refund, whatever the policy is! It would be greatly appreciated if this could be honored to us during this hard time. The booking # is 4MW1C7. Either a refund or voucher for full amount would be greatly accepted and please hopefully one of the two will be honored. We were all looking forward to this trip, and deeply sadden by the current event that has happened, so close to the trip and her wedding.

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Carnival Cruise Lines canceling

I was given this email to address my issue I booked a trip for my husband and I and will not be able to make it due to a sudden death in my family. I've called everyone I could regarding this issue and I could not get any help, my family is truly going threw a hard time and this is extremely difficult for me, I ask that your company please except my request to change my sail date so that I do not lose my money or the experience being that this is my first time taking a cruise. My Cruise Line Booking number is (6QQ4R3). I greatly appreciate any help that you can provide in this difficult time.

Thank you,

Porshette Stevens

[protected]@gmail.com

Cell # [protected]

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Carnival Cruise Lines photos

Prior to sailing the Vista I called pixels to ascertain prices of photos. The children were dressed for formal night & had pictures made. Approached pixel staff to order pictures & was told those prices were for other carnival ships but not the vista. I explained to the gentleman that I had not planned for the pictures to be that expensive & once I was home I would see what my budget would allow to purchase. Once home I realized I could not pull the hub up & called carnival to be told the pictures are now gone. Twice the pixel staff have not provided accurate information. Looking at other cruise lines as carnival disapppoints on this sailing & ive sailed many times with them.

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Carnival Cruise Lines group of 60 carnival glory /where do I begin

Carnival glory/march25-april 1 2017
Castro group/1jk8c8
60 people/20 rooms

[protected]@yahoo.com
[protected]

I will be stating issues here as well as e-mailing guest services to carnival and also e-mailing arlene marichal sr director and if not resolved emailing christin duffy. will follow chain of command.

To whom it may concern;

I am writing to carnival corporation due to multiple issues with your customer service department as well as your group department. I have had numerous of issues since booking a group with carnival which was in march of 2016. prior to booking this cruise I have sailed with carnival multiple times and did a group booking in march of 2015. the women that helped with that booking for any questions me or my party had was chantel krajnek. however, ever since booking with carnival last year in march 2016, I have had nothing but issues. every representative whether they have worked there for many years or a few months has given me as well as others for our group the run around as to who we needed to speak to or policy’s. below is a list of all the issues since booking the cruise for this year as well as who I spoke with and the date.

3/4/16- bitoocah who connected me to tamara in order to book room within group. tamara questioned if the booking # 1ln7n8 was married in which I stated why that of concern is. I stated to her I wanted the most inexpensive room available which was the 2 person room with bunks which at the time was room. I stated that was fine to book that. when I received the conformation she booked me for a more expensive room which was room 6444 category (4d). when I saw the price was more I informed her of this and she booked the room that I stated I wanted prior. I was on the phone with her for 45 mins.

12/1/16 — maria (3mj) which she stated that it was her id number. asked if I can get an extension for our group. she had stated that I must call the week of when final payment is due in order for them to grant it.

1/5/17- called for an extension spoke with kai stated she documented it online and that it was granted till 1/16/17.

1/5/17 — spoke with glenda (guest solutions 11 yrs. with carnival) I wanted to change my mother’s room from an interior room to a balcony she stated to me to call guest administration @ [protected] ext.: 70450i called and spoke with jamal which he stated that his department does not work with that so he connected me to luis or lois id#24262. I was on the phone for an hour and a half trying to figure out the price adjustments for the upgrade. then there was a glitch in the computer and froze she then stated to me she will call me back in 15 mins. which took her 25 mins. to pull the call. I also asked just to make sure that there was the extension within our group but she was unable to see it there.
1/8/17 — michelle (id# ll1) group planning — was calling in regards to card being charged. first stated I should call group event planning @ [protected] ext: 70355 and I should call tomorrow due to them being closed for the day. 1/9/17 — I called the next day and extension that was given was wrong.

1/10/17 — I called on this day and got a recording of “carnival is experiencing a high call volume the wait time is 15 mins. if you would like to get a call back push any key”. I did just what it said and not even within 10 seconds carnival calls back. this is when I spoke with donna customer service representative she had no clue of what extension I had pushed. it was the wrong department. I specified to her I wanted the corporate # in which she gave me the 305-599 — number and was connected to the operator then she got me to michael (id# 1mb) from event planning which he stated to me that I was connected to the wrong department. once again being jumped around from group department to department. I was then connected to sharon (asked for an id# stated they do not have id numbers) she tells me that my balance is paid in full for booking number 1jl2x7 and for 1jk8w0 they were pre-authorized from when we originally booked back in march of 2016. there were also 2 others that were pre-authorized but there cards got switched so they were never charged and got declined. she also stated there was no extension on booking. I requested I wanted to speak to someone above her due to all the issues and time that I have spent on the phone trying to sort things out. I spoke to antoinette small (senior agent) she stated to me that the person should have not done that and that they will be looking into it. she also stated a supervisor or manager will contact me within 24-48 hours.

1/13/17 — called carnival due to still not hearing back within the time frame that antoinette small stated I would get one. spoke with natalie (guest admin.) who connected me to balissa id#24347 senior agent I informed that I still have not received a phone call from a manager nor a supervisor in which she stated she will leave a message and with a call back number to call me.
I waited 25 mins. for this process to happen in which once again was not pleased at all she thought she was talking to a rep. and she stated the customer hung up. I then informed her that I am the customer and what does she want me to wait another 25 mins. for this to be done. I also informed her that I was documenting in writing all issues she then hung up on me.

1/16/16 — still have not spoked with supervisor nor manager called and spoke with denise (id#dco) asked for her name first and her id she did not want to give it to me at all and was very unprofessional in her voice.
Connected me to sarah lead agent (1sm) 23954 due to me not wanted to speak to denise I asked to speak to someone higher than her. I was calling due to the fact that I still did not hear anything and she was going over the documentation and verifying what anoinett small put in notes.

1/17/17 — finally regina mersa (manager) no id# was on the phone for over an hour and half and did not get anywhere with her. expressed all my concerns and troubles I have gone through and still not help. I also let her know I will be taking it all the way to the top of the chain in regards to these issues that I have had.

No one should be waiting on hold, or on the phone for 30, 60, 90 or more mins. with carnival unless booking a cruise with multiple cabins at once.
I myself am very displeased with this as well as our booking that was made in march 2014 for the 2015 march year for our ceremony. I was told by numerous of employees that I was unable to book a group until I had a group of 8 cabins that were ready to book the same day with carnival in order to be consider for a group rate. this is information that I received this year when I was helping my friend organize this for his ceremony. I did not receive one benefit of my group last year due to them stating this and I had a total of 13 rooms on the carnival sunshine. not once was I compensated for this. for carnival to state 100% satisfaction guaranteed is a joke they must stand up to their standards!

Now I will inform you of all on board issues that arose during are vacation;

• paint smell in room was unable to stay in room due to smell being so powerful everyone from both cabins had gotten headaches also had a 9 month old infant in room.

• power outage on carnival in cozumel for a few hours
• toilet would not flush button kept getting stuck reported it twice fed up going and complaining to guest services and waiting in line.
• 10th floor room was never specified to me as to why a blower was put into room. came into room one day to a loud blower that was there for a few days. floor was somewhat damp. had a hard time sleeping due to how loud blower was blowing. women came into room multiple times and was touching floor. was never offered anything for this inconvenience.
• 9th floor room flooded with water pictures and video were taken of this guests were unable to enter in room due to floor being soaked with water and had to be cleaned up was only compensated $60 for inconvenience
• guests from group spoke of temperatures in room were hot some reported it and others did not due to long lines at guest services.
• noli — guest services stated to me that stewards must vacuum every day in rooms I had items on carpet that could have been vacuumed up as well as she stated to me that stewards should have given the option to have the room cleaned twice a day if we wanted to but we were never told that.
• I brought water 24 case on board for my 9 month old daughter. did not want to bring gallon water due to not wanting to carry a gallon of water around I figured water bottles is more convenient was unable to bring on.
• 1st day aboard did not receive information for private party (and I am the group leader) some state rooms did not receive them as well
• some higher members did not receive complimentary ticket for drink last day of cruise
• debarkation — my luggage was damaged as well as dad’s handle did not want to go up or down and one of my wheels was completely damaged could not even roll it had to be carried due to wheel and handle report was made

many of my guests were first time cruisers as well as cruisers that I brought on in 2015 that were knew and either did not want to sit in the long line at the guest services desk or new to cruising guests had no clue what to do plus (we are on vacation we should not have to)

Also, felt dining for dinner was not good. very slow, did not call you by first names unlike other ships of carnivals that do, had to ask for bread, and being we had such a large group the seating arrangement was horrible we were in the aft corner it was so rocky and many did not come dine and enjoy what they paid for due to where are seating was were unable to see each other as our prior cruise group we had awesome seating.

I am unable to download video as well only one picture.

Other than that I think I summed up everything best thing about carnival was the steal drums on glory missed that

Look forward to getting some type of compensation for all the hassle our group had gone through.

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Carnival Cruise Lines cancellation of cruise - refund or voucher request

I'd like to tell you about our wonderful vacation with Carnival but I'm afraid I can't. Our vacation that we looked forward to for so long turned into a night mare. I had told my three daughters of the wonderful vacations my husband and I had had with Carnival before they were born and they of course had wanted to go too. Now that they were a little older I told them that we could start going on cruises. I booked the cruise directly through Carnival to alleviate any problems and we could have a wonderful vacation, especially since it had been awhile since we had cruised. Everything was set perfectly, the agent arranged for our transfers to and from the airport and even said they would book our flight as a courtesy and I thought how perfect!
The night mare began when we found out we were given the wrong information from one of the Carnival agents I had spoke to about what documents we would need to board the ship. We were denied boarding because of being ill advised by Carnival. I had been told to bring birth certificates for my three daughters and for my husband and I drivers licenses. I understand it states that it is the responsibility of the passenger to know what documents to bring. The statement of documentation is extremely ambiguous so that is why I directly asked a Carnival agent, whom I had relied on to give me the right information.
The TSA agent asked if we had booked directly thru Carnival because he said that seemed to be an ongoing problem for people who book thru Carnival directly, they are given the wrong information on which documents are required. There happened to be three other families there that day that were denied for the same reason and evidently they had booked thru Carnival also. So as my three daughters sat there crying as their dream vacation was smashed before them, the TSA agents were kind enough to give us a number to a taxi so that when we were lead out to sit on a bench outside with nowhere to go trying to console our young daughters, we could at least call a taxi to get us back to the airport. The TSA supervisor had advised us not to be carting the kids along in the street with luggage as it was not safe.
When we arrived at the airport we then couldn't change our return flight from Thur. to Sat. because it had been booked through Carnival so that being said I was then on the phone with another Carnival agent for three hours trying to get us a flight back home. By now my children were hungry as you can imagine, so we fed them in the airport and after the $90 taxi ride the $200 bill from the restaurant was not a shock. Now for the best part they told us that four of us could get on the next flight because they only had four seats. I said are you kidding there are five of us! So the next flight they could get us all on was 5:00am (which was now more money $935) and since it was already now 8:00pm there was nowhere to go but to spend the night in the airport which was about 50 degrees, and since we had dressed for a cruise we hadn't any warm clothes so my husband and I spread our clothes over our daughters as they slept on the benches to keep them warm. Seeing our daughters have to go through this broke our hearts. We promised them when we arrived home 24 hours from when we left that we would take them on a cruise yet.
We bought the best cruise insurance and of course neglegance is not covered and they told us we would be denied however we filed a claim anyway.
We are totally aware that it stated that it is the passengers responsibility to bring the right documentation with them (which that is an ambiguous statement) and that is why we went right to the source to ask what what documents we would need, we just never imagined we would be given the wrong information.
Now we are asking for a refund of our monies we spent through Carnival so we can turn our kids experience around or give us another cruise and flight so we can fulfill our promise to them. I am making a plea to your hearts because I will never forget my children's faces when we were turned away and now have spent our vacation money and then some.

Shawn Naniewicz
Booking # 4DM1M3
Stateroom# 6408
Email: [protected]@frontier.com
Address: 68222 Place Rd., Lenox Twp. Mich. 48050
Phone# [protected]

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Carnival Cruise Lines valor ship

We cruised the carnival valor march 30th thru april 3rd for my daughters pre-wedding celebration. I booked all 3 of the rooms for the liberty. We were suppose to cruise on the liberty but it was taken to dry dock for repairs and we were switched to the valor. I received an email stating all rooms would be traded exactly as booked on the liberty. When I booked I specifically requested 2 rooms have connecting balcony's so we could open the partition to be together and was on the phone and laptop as we selected "joining balcony rooms". The other room was one floor above us with balcony directly above us. When we got on the ship we could not open the partition because it would block one of our doors. And the other room was on the other side of the ship. I am sure this is nothing like I asked for or even close to being switched to duplicate rooms from the reservation original made. I feel like we were not given what we paid for and we paid over $600 p. P. I have cruised many times with many different cruise lines and this was the worst. I would like a refund for the 3 rooms we were substituted for. I did go to guest services to resolve this right away but they did nothing to try to accommodate us.
Next... The service in the lincoln dining room was again the worst I have ever had, because we didn't get any service (Not even rolls). We had to ask for it. Two nights in a row we sat through two dining shows hadn't received all of our food and hadn't finished eating. Two of my daughters bought the soda package and drink dr. Pepper. We had to get the head waiter of the dining room because the waiter didn't want to try to get them from a different bar. Two people has never cruised before that was with us and it was so embarrassing. I kept telling them that I have never been on a boat like this or have service like this. Feel free to check out our booking #'s 3zz8s5, 4bd7c9, 4bd7b6. My name is shirley schaeffer, cell#[protected], email: mystuff.[protected]@yahoo.com. Please resolve this issue and make it right. I look forward to hearing from you very soon.

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Carnival Cruise Lines double billing of recent cruise

Booking # 1ct7k1 cruise mc [protected]. Charged $1578.30 for fare, ok paid. Also charged $ 1397.00. Disputed with carnival and credit card.
4/4/17 received answer to dispute from credit card that carnival will allow credit $875 to settle dispute.

Not going to happen folks!

I have spent hours on the phone with your people trying to tell them this isn't my charge. We booked two people onto this cruise and paid for it.
I have no idea where this $1397 charge comes from and obviously your people don't know either. Contact me before any damage is done to my credit. L. Swadling 8486 imperial cir, palmetto fl [protected] mvip [protected]

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Carnival Cruise Lines cancellation of cruise - voucher requested

Date: April 1, 2017
Attn: Guest Services - Carnival Cruise Lines.

On March 27, 2017 Gerald Walter went in with shortness of breath and on March 29, 2017 had to have a pacemaker put in his chest. Immediately I called and cancelled the booking number for Gerald and Judy Walter which is 4KQ1L4. We lost $2, 172.00. We were however promptly refunded our taxes and gratuities. My request is for a voucher for the above amount so we can re-book a cruise with Carnival in the next 12-24 months. We would love to cruise with Carnival as never cruised with them before. If you need to reach me please call Judy Walter [protected] or email us at g.[protected]@sbcglobal.net. I have attached formal documentation from the cardiac surgeon Dr. Hematpour - Cardiac Electrophysiology. I am not sure who reviews this and if I need to provide any further documentation please do not hesitate to call or email.

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Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.

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