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Carnival Cruise Lines Complaints Summary

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Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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9:45 pm EST
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Carnival Cruise Lines customer service - not

Attn: Complaints Department
Re: Splendor Cruise 1-31-09 Brazilian Visa (booking reference#)
I recently was a customer on your ship that went on its first inaugural trip to South America. It will also be my last trip on Carnival Cruise lines and any of its other cruise alliance companies. To say I was a customer before I boarded your ship in Barbados is a stretch. I have a few problems with how we were treated, what was done, and your policies.
We booked this trip with one of Carnival’s Vacation planner. To say the least we were extremely excited about this trip and visited your website at least every 2 – 3 days. One of the things I found ironic about this is right on your website you claim the following about your vacation planners:
( http://www.carnival.com/cms/fun/click2_call/default.aspx?WT.mc_id=BBookOnlineFindACruisePVPE)
With so many fantastic Carnival cruise options, you could probably use some help picking the sailing that's just right for you.

Allow our professional and attentive Personal Vacation Planners to provide you with:

One-on-one vacation planning assistance
Expert knowledge of all of our itineraries including The Bahamas, Caribbean, Alaska, Canada and Europe
Guaranteed best available rates and stateroom availability
Convenient and affordable airfare to compliment your cruise vacation (if necessary)
Insider travel tips and advice
Assistance in selecting and booking our award-winning shore excursions
Advance notice of upcoming sales

Note two of the bullets from above when I continue this story: the first bullet is one on one vacation planning assistance and insider travel tips and advice. Too bad this is not true. Since in the several conversations I had with my planner she did the mention that by the way you need a visa when you go to Brazil. Sounds like a travel tip or expert knowledge to me. I am in the tire service industry and if I forgot a huge part like “make sure you retourque your tires” I could be liable if those tires fall off, even though it says this in small lettering on the one page invoice. Meanwhile all I hear from your company is that you should have read the whole contract therefore too bad so sad. Wow why would Carnival travel planners not state something while booking this type of trip, it would have saved the 100 plus people in Ft. Lauderdale a lot of grief.
But in addition to this it is the way we were treated. Now remember we had already paid for this trip so we were a customer of yours. We arrive at Ft Lauderdale docks and right away the porters are saying you better have your visa or else you are not getting on. I looked at my husband and said they must be joking. We had VIP entrance so we went to the head of the line, the carnival associate told us get your luggage put it here and come back. We did, she then directed us to a set of chairs with a bunch of other visa-less people and the people needing wheelchairs. The Carnival employee manning this area refused to speak to us, said it “was above her pay grade”. We said can we get someone to talk to and she said “they know you are here”. We sat there for an hour with nobody coming to see us. The couple next to us finally demanded someone come and talk to us. She radioed someone and then escorted us upstairs to another room. Here we sat again.
So now we are in a room with about 50 others and we hear the rumors. Basically you are not getting on and good luck. Nobody from Carnival ever came to speak to us. I understand there is a problem but to ignore it and us is not what I call customer service. We were treated like lepers. Two employees that did come up tried to address different people but did not have any ideas on how to solve or what could be done. Luckily we left before the bomb scare or else our day would have been even worse.
Since Carnivals alliance ships sail to Brazil and have had problems like this in the past they should have been better prepared. We will take some of the blame but the communication from Carnival was terrible. Apparently an email was sent out, we did not get this. Why a box was not in the fun pass like: got Brazilian visa? The only questions were about your passport and credit card. Was the visa not just as important? The other reason I wonder is that us 100 people did not get aboard and that means we did not spend XXX money during those days on your ship. Your company lost money on this. Not only that but everyone I speak to and asks us about cruising I will sway away from your companies. Word of mouth is huge in marketing. You may think your immune being a huge company with controlling interest in the cruise industry but these days in this market I would not be so superior.
Just to let you know the best part of my cruise was meeting three other couple who had the same problem, one had booked through your super vacation planners, one through Sea Miles and one through a travel agent. The one through the travel agent has already given them half of their expenses back that incurred due to this problem. The second couple who spoke to their Carnival cruise agent at first said she was extremely sorry and did not know you needed a visa and would make sure they were taken care of. But of course as you know your company is standing behind the contract and is not doing anything.
So in the end my question is what is Carnival going to do for us? Do I expect you to pay all my expenses? No. But I do think you should pay for at least half. Also I hope you change your policies on how your personal vacation planners book trips with your future customers. That since they are the experts as you claim they should make sure to inform the customer you need a visa when you sail to certain countries. Also you should change your Fun pass to include a check off list for visa needed. Not only will you have happy customers they will think “Wow how professional”, and they will be repeat customers due to the superior service. These days the companies that will make it through these hard times are going to need customer service along with a superior product to make it.
I have included our expenses as a note to you and see how much it cost us. This extra expense means we spent less on this trip too. I also included a copy of the fun pass where it states what you need on the boat. I hope your company seriously changes their policies and remembers a customer is a customer no matter if they are aboard their ship, on the phone, or trying to board the boat. I hope you will rectify our losses and take care of your customers that did not get aboard and hold true to your mission statement: Our mission is to deliver exceptional vacation experiences through the world's best-known cruise brands that cater to a variety of different lifestyles and budgets, all at an outstanding value unrivaled on land or at sea.
If you would like to discuss further I can be reached at [protected] or at the address noted below.

Sincerely,

never going on carnival

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charltop
Glebe, AU
Aug 23, 2013 8:45 pm EDT

How is this for customer service
Few years ago my client and elderly gentleman booked a 30, 000 dollar trip to UK from Sydney on a Carnival Cruise Line - paid for the trip - he was unable to get insurance because of his age - early eighties. A week before the cruise he became ill and was hospitalised. I immediately as his attorney phoned Carnival who informed me I was two days too late to do anything about it. Furious by the attitude and the fact that the client was a frequent 'cruiser' I phoned Carnival Management who responded with the same uncaring attitude.
He had paid for one of the best cabins and they were going to keep the whole 30 thousand.
The client remained in hospital however 2 days later - 3 days before the cruise left Sydney I decided to make a fictitious call to Carnival to inform them the client had made a miraculous recovery and was now able to take his cabin and go on the cruise. Ohh no now you are 2 days too late - we have cancelled your client's passage. Oh well I replied you have obviously let the cabin to someone else so my client should be entitled to a refund as least part. No was the reply - no refund.
Absolutely livid I wrote to Carnival's Head Office in the UK and same response - however after another email of complaint about the fact they they would not now have to provide food and beverages to my client which was included in the fare they refunded $1300 to my client in 'GOOD WILL'
My opinion of Carnival remains the same to this day and since that incident there has been lots of negative press regarding this sub-standard Cruise Line.
Pam Charlton

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KDMartin
Clermont, US
Sep 13, 2011 7:33 pm EDT

Well, Mr. "Never Going on Carnival", may we join your club?
Apparently, they DO think they are above the reach of poor customer service, but I assure you that if they do not rectify our situation (which is way less frustrating or costly than yours), I will do everything I can do help "bring them down to size". They started with nothing and without customers, they'll go back to nothing. You are right, word of mouth speaks VOLUMES & I have a big mouth! ;-)
Our saga started on Monday, 9/5/11, when we were to board the Triumph from Noon till 2:30PM out of New Orleans. No one knew that tropical storm Lee would delay traffic on the Mississippi, but the ship didn't dock from its previous cruise until 5:00PM; then they apparently had "issues" getting some of those passengers off the ship. Around 9:00PM, they came out & announced that there were "800 more people" onboard that had to leave, then they could get the process started for us to board. We FINALLY boarded between 11:15-11:30PM Monday 9/5/11, but our "number" was low, so we were really among the first 25-30% of the people to board. At around 1AM 9/6/11, we stood on the Lido deck & watched people still boarding and the workers still loading luggage. Basically, we missed the entire first day, along with 2 meals and all included services & entertainment for the afternoon. We have been told that it wasn't "Carnival's fault" about the storm...hello? Was it OUR fault? "Fault" is not the point. The point is that we PAID FOR a 5 day cruise, but ended up with a 4 day cruise. All we're asking is for a CREDIT toward a future cruise or an onboard credit on a future cruise that is equal to approximately the 11.5 hours we missed onboard the ship. This solution would be in Carnival's best interests b/c it would assure them of future business and future revenue PLUS it would give them GOOD word of mouth advertising. As a matter of fact, I just spoke to a fellow "Carnival cruiser" minutes ago & shared our saga with him, so he is now "re-thinking" where his loyalties may need to be. This family takes an annual cruise with about TWENTY people! Is Carnival sure they want this bad advertising? I sure hope not!
I know I'm a couple of years behind, but I hope they resolved your situation! If not, keep at 'em & good luck!

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Carnival Cruise Lines misinformation

Carnival Cruise Lines is not doing the job it is expected to do. Has the company become so large that it is disregarding its most important people: its customers. I recently awaited boarding the Carnival Splendor to sail from Miami to Buenos Aires. Arriving at the terminal entrance, I was asked if I had a Brazilian Visa. Having none, I was placed in a small group and escorted to another line at the terminal. After a brief wait, I was told that I was not allowed to board the Splendor since I did not have a Brazilian Visa. To my great surprise, I was escorted to the building exit, told by a Carnival that she suggested that I go to the Brazilian Consolate on Monday, apply for a visa, meet the Splendor in Barbados the following Wednesday and finish the cruise. Well, $2, 000, four lost cruise days, and much bewilderment, my wife and I awaited the Splendor in Barbados. We concluded our cruise on Feb. 17 when we disembarked at Buenos Aires, Argentina.

Our entire cruise was a trip of unexpected events and mistakes. First, the manner of treatment by Carnival is totally awful. I called my Carnival Trip Planner who totally apologistic told me that she was so sorry. She stated that she did not know about the required visa and that she would have infformed me had she known. He supervisor, after telling me that he just found out about the problem upon arriving at work that day, told me that he knew of no solution. After a long wait while he contacted his superior, the supervisor told me that he was sorry for my problem but Carnival would do nothing for me. What a horrible feeling in the pit of my stomach! I expended $2, 00 extra for my cruise and Carnival would do nothing for me. I booked directly with Carnival, didn't they serve as my agent? Wouldn't they have an obligation to inform me of the requirements for the cruise? Even a little notation on their "Fun Pass" requiring a check mark indicating visa completed could have helped me avoid this problem. No, Carnival says it can not do this since individuals are responsible for taking care of all issues like this. Wow! I don't need to be served; I just need to be informed! The same problem was experienced by the Matre De's wife who flew to Barbados with many guests. Carnival didn't even inform their personnel!

Upon arriving on Barbados, I was informed to see the lady outside the terminal. She informed me that my wife and I and three other couples were being transported to our hotel. That's fine except at least a doxen other couples coming to Barbados to meet the Splendor also deserved transportation. The lady called her superior and was told that only the four couples were to be transported. The rest were left to fend on their own. Why would Carnival doscriminate by serving only four of the group coming to meet the ship? We were told by the driver that he would come back the next day to transport us to the ship. We waited for an hour and half after the pickup time and finally took a taxi to the ship. Upon boarding the Splendor, I asked the Purser what was happening to resolve the whole issue. His reply was simply "I don't know". I told him that I was not picked up this morning and he took my Taxi reciept and said he would check into it. Several other couples were able to get transportation to the ship when they accidentally noticed the pick up van that morning in frint of their hotel. Misinformation followed by inaction and confusion seemed to be the word of the day.

While at the Purser's Desk, I asked how I could change my dinner time. He sent me to the Matre De who informed me that the Purser did that. I eturned to the Purser only to be sent back to the Matre D who finally informed me that I could make the change at dinner that evening. The entire cruise was filled with strange events. I requested and was given a room and time to hold a meeting. At the appointed time, the lady responsible for assigning events in rooms arrived to tell me that the room was being used by another event. I found another room anyway. Our Past Guest Party was scheduled at the same time a Dancer practice was scheduled. We were told the guests numbered 3.331 while a Carnival PR person lowered that to 2800 guests. Which number was correct? I could go on and on.

Unfortunately, Carnival is not doing what it advertises. Our cruise did not prove to be the Fun" time Carnival advertises on all promotions.

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Looking Forward update
, AF
Sep 05, 2009 8:24 am EDT

Union, Shipyard hold second conciliation meeting, but no resolution was reached
By GENEA NOEL

Freeport News Reporter

genea@nasguard.com

Officials from The Grand Bahama Port Authority Workers Union (GBPWU) and the management team of the Grand Bahama Shipyard held their second conciliation meeting yesterday with officials from the Department of Labour regarding two shop stewards who were terminated, but no resolution was reached.

Moments after that meeting, union representatives ad-dressed members of the press to voice their disappointment with the outcome.

Thomas Bastian, union consultant and negotiator, said the workers were terminated contrary to the Industrial agreement and the Industrial Relations Act.

"The company took a hard and fast position not to consider even the recommendation of the Department of Labour to be able to meet and see if a common ground could be achieved, " Bastian explained.

"They defend themselves by saying that they have met with their lawyers who are out of town and they see no reason for them to change their position."

Bastian said the company was using that explanation as a "smoke screen" for them not to act.

The two shop stewards, Eudencel McPhee and Simeon Richardson, were dismissed from the Shipyard in early August after executives asked the work staff to take additional days off due to the economic slump the company is experiencing.

Bastian said that the meeting was terminated without much evidence of success and the union will return to the drawing board to consider its position.

Union President Mervin Wright said that they have filed the dispute and have requested a strike vote from the Minister of Labour but have not received any response.

"Today the union has not heard anything in regard to section 3, part 20 of the Act, which calls upon the Minister to attend where a strike vote is requested, " he said. "Something must be done in the interest of these men who have families to take care of ."

As there was no representation from the Minister of Labour, Bastian said that the union now loses the opportunity for its members to take the strike vote but they are still pursuing it.

Dave Barr, union vice president, said the union believes that the company does not intend hiring the former em-ployees

"The law does not push or force them to do so. We are asking the Minister, who we have written to assist us in the strike vote, because this is our only course of action, " he said. "I see us being mistreated by foreign companies. The Minister needs to contact us. We are being slighted by the company and now by our own."

Dismissed worker Richard-son said he is frustrated with the situation and hopes for a resolution soon.

When contacted by The Freeport News, Labour Mini-ster Foulkes said he was not in receipt of any request for a strike vote by the nion.

"I have not received that request unless they just sent it today, " he said. "I will have to take note of it. They might have sent it to the Department of Labour, but the letter must be addressed to me specifically."

He explained that the process in trade disputes requires that meetings are held and if there is an impasse, then the union can apply to have a strike vote.

"The fact that a strike vote is authorized and the majority of the workers decide on the strike vote, that does not mean that they will go on strike, " he said. "It gives them the option to go on strike if the talks are not going in the direction that they think it should go."

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Carnival Cruise Lines stay away!

Captains and Staff captains, have the power. Italians can talk to the other managers or to crew however they want. They will be the ones that will have the whole power.
And their professionalism: let me tell u this, even when there is a simple electrical issue, they can not repair. Often, everybody suffer cause the repairings are made by contractors when the ship’s arriving in the homeport. If u will ask them they will say it is smthg to do with warranty and special stuff… and reality they have no clue. Last time the contractors were publicly laughing that it was just about pushing a button … and for 5 days the phones were not working.
The ships are made in Italy cause there is the place where the black –dirty money of carnival is washed. Between them, Italians … And the owner is happy 'cause everything’s going smooth.
The Fantasy ships were build due to drug transportation between Miami and Mexico, and everybody knows that… But officially can not be proved. Why?
Cause US gvnmt official institutions are hand in hand with CCL.
Mr. Arison will build some wing of an official building and will make some charity work and everything will be forgotten.
On the ship is the biggest issue, and neither Mr. Christofferson or Mr. Cahill will not find out the truth cause when they are arriving with the CCL Audits, everything is just sugar and pink, and lovely…
Even the stinky menu is changed to a better food, fresh stuff… After they are leaving the ships, everything’s going back to normal… bad food, expired sodas and beers given to Crew events and so on…
When they are onboard, everybody is so so so helpful, and when u are raising a question as I did, the captain, staff captain, Hotel directors, are watching u with threatening attitude … How dare we…?
Doctors onboard most of the time are more concerned about Formal Nights Disco and parties. Drinking as hell, most of them, and having good life onboard, giving Alka Seltzer and aspirin for everything. As said before, I was with my fiancée onboard Legend and exactly when we were waiting in front of the Infirmary, there was a cook who eventually died cause they give him aspirin… and the guy was having some heart problems. So he died. U think that somebody said anything and somebody find out about the real reason?
U know which one was the reaction? They made a raffle and send the money to his family and that’s it.. Nobody was punished. The Doctor is still onboard making lots of $ and butchering some other crew and guests.
And this is just one example. Many many other…
The Ship’s Bridge is also a place where things are not in order, anybody can go inside… If a guest comes with me .. I can let him in very easily.. So what anti terrorism prevention? Let’s be serious..
The Bridge Officers except drinking their coffee and talking about girls, checking the internet… they don’t exactly working.
Ok, there are few good ones.. But very rare. Most of the times there is a 2nd or 3rd Officer with a cadet, on a shift, however very often both of them useless ones.
And many times coming from outside from some restaurants or disco, under alcohol influence. If somebody’s asking, no worries, they will cover themselves and each other…
The Guests when they are booking the cabins, very often they don’t get that particular cabin… it is already given, but this is the agreed travel agencies that carnival works with. And the guests are arriving onboard, they let them know, that they will not have the category they paid for, giving them coupons, cheap wines, and inviting them to meet the Captain… and guests are happy. 'Cause they don’t know, that it is on purpose.
The captains Party is made just to show off, everything is fake and the beverages given are not real ones or they are expired.. the guests don’t know that cause it is not given in bottles but in glasses .
Even the ketchup is not a real one… carnival is buying stuff in big drums and then night time some Waiters pouring them in bottles, without washing them in prior or anything… so when u are onboard and u are noticing that some food or ketchup tastes strange now u have the answer.
The food consumed by the guests it is far away from being safe and fresh. The cooks will bake them in that way, that will not be noticed, everything’s depending on Chef’s skills of combining the alternate spoiled, not fresh food… Or ingredients.
There are so many Public Health procedures, however at least if 20-30 % would be applied, everybody would be happy… But crew members don’t have time to do all this, and managers are too busy to gossip, and drinking their coffees.. so the middle and junior managers are reporting that everything is ok. And everybody’s happy .. even the Doctors which will need to cure the guests when arrived home.
If any accident occurs, do you think that there is followed a procedure?/ U know how it works? They make an announcement depending on the situation and whoever is close going there, and everybody’s beeped and phoned to go to that place… Most of crew with special duties don’t even know what and how to do.. So, u can imagine the chaos.
The Captain, Hotel Directors, and Staff Captains are having shorter contract, 4 – max 5 months, so after 3-4 weeks onboard they are inviting their families .. and there u have a family reunion onboard… where all waiters or stewards are playing with the little princesses (daughters of the snr officers) or some small prince who will get the special attention. And this is happening on all ships. They don’t need any badges and they can go and do whatever they want.
Who will have the guts to say anything… and if so, who will listen?
I've been for one week on Work Break, and the status I have signed off was B2 which couldn’t allow me to get back on the ship on C1 status unless will leave the USA (except Mexico and Canada) … U know what Carnival did?
They send me and my fiancee to a Miami based ship, worked for 5 days on a carnival ship that goes to Bahamas, and we got back on Pride ( Long Beach )… All this time they were blaming us for their amateurism. And again a psychological war.
Immigration Officers didn’t do anything, they just advised them not to do anymore.. But big question:
Do u think we were the only ones? So how the US laws are followed by CCL ? And how US customs is punishing the illegal stuff? If u would be a single person u will need to pay for ur act, but it is not happening when it is about CCL…
When I resigned, they put me on the system as Leave of Absence, although I was resigning… but if I would go in Resign I would go straight to the airport and no time to go to the Head Office where I have been invited. And I am not the only one.
So carnival lied to the authorities. After 4 months, I went back in CCL, another mistake of my life, now that I think about better.
When Public Health is coming onboard, they are checking documents, logs and where they are checking real issues, they will say it is a pending issue and in process of maintenance…
And after that, the Captain and Hotel director will make the necessary protocol banquet and there we go…
Ships are going and going with all the deficiencies… And guests are coming onboard and facing same issues over and over…

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MissK
, TW
Sep 01, 2009 10:56 pm EDT

I just wanted to say that I worked for Carnival Cruise Lines as a Stateroom Stewardess. They say you can make so much and send it home, You don't have to pay for anything and you have so many days off and you see the world while you work. Its the best opportunity for young people ect ect. They tell you that you can earn a lot of money working for them. Then you go for the interview and get hired. Once you have paid your Medical, flight, visa, insurance and training fees. You leave your country and head over to the US.

Once you get onboard they take your passport. Then you do a further month of training onboad, when that is over you can start.

Now there is so much work that one person can not possibly do it alone therefor you are required to hire other staff from, lets say the kitchen or the boiler room or the laundry. I had to hire a morning helper for $180 a week and my evening helper cost me $150. Then if you need extra towels for your room you need to pay the laundry extra. If the guest takes the pool towel home or looses it somewhere onboard or elsewhere you pay $5o out of your pocket. I also had to pay the staff to tell me how many guests I will have the following week so I can start preparation and Carnival only pays their Stewards $75 per month. The rest you make from your tips, the little you have left from paying everybody else. And it so nice to make up 75 beds per session. I got up at 5 and went to bed at 11. 7 days a week for 6 months. Now I had 20 rooms to take care of. Each room can take up to 5 guests. Now imagine if all my rooms are full. I have to make a 100 beds in the morning and a 100 at night. And still vacuum the room and dust and pick up everybody's ### and dirty towels and condoms. And even used bloody menstrual pads. Can you believe it. And then the people don't even pay you. O don't forget the luggage I have to carry to my floor. 3500 guest have a lot of luggage and the stateroom stewards have to do the hauling up and down to get the cases.

I hated working there. First of all they were not honest in telling me exactly what I was getting myself into. If I knew what sort of Mafia business it was I would have told them to shove it where the sun doesn't shine.

Carnival cruise lines is evil. I feel so sorry for the people who stay there for years because they have families to take care of and would do anything. Today I suffer from chronic back pain from working for them. And the best part is I cant even sue them cause they are registered under Panama.

F#^%&k Them

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Carnival Cruise Lines vacation on carnival freedom

Carnival Freedom – Sail Date 11/30/2008
I have cruised with Carnival several times with little disappointment. My experience in November 2008 leaves me with no desire to choose or recommend Carnival Cruise Line. My entire vacation was inadequate to say the least. My disappointment began with a 2 hour and 30 minute wait to board the ship. The explanation given by a Carnival employee was bluntly honest. She said they were grossly under staffed. This information was given to me on a volunteer basis. At that point I had not questioned the long wait. Once we were checked in, I then was instructed I needed to see the purser in order to correct a cabin assignment. Yet to my dismay, another lengthy line! After waiting additional 1 hour and 30 minutes I finally arrived at my room. Once I arrived I started unpacking and to my disbelief there was men’s dirty boxers in between the wall and couch. Total disgust, was my room even properly cleaned?
My dinner experience followed suit with slow service and cold food. Our waitress was extremely slow and very unorganized. Between each course we waited approximately 25 minutes. Night after night our waitress and dining time showed no improvement. Our last night on the cruise, we decided to dine at the Steak House restaurant. I must say what a wonderful experience. I would have gladly paid the extra every night for this delight.
In our room the air conditioning did not work properly. There was a loud humming noise. Someone from maintenance inspected our room acknowledging the noise. Another day and night went by, so I called the front desk again. We were told the ship was sold out and a move could not be made. The noise was finally fixed after several sleepless nights. Then another mishap occurred while at see and something came loose outside our cabin continuing to beat against the wall all night. The next morning the maintenance crew was fixing the problem when pulling in to port at 8am in the morning (with a saw). Not a very pleasant way to wake up in the morning and start another day of a very restless vacation.
After all of the cabin inconveniences we did receive a small ship credit with a letter (enclosed).
Clearly Carnival Freedom was not a “Fun Ship”.
No response from same letter sent to Carnival on January 13, 2009 to Gerry Cahill - President & CEO of Carnival.

Susan Ferguson
Va Beach, Va.

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Carnival Cruise Lines fraud and cheating

On December 15th, we boarded the Carnival Miracle for a long awaited trip to Panama, Costa Rica, and Belize. We intended to meet up with some expatriate friends living in Panama that we had met one an Orient Cruise the year before. We were notified by e-mail three days before about a change of itinerary. The ship was supposedly experiencing engine difficulties which affected it's cruising speed (22 knots). Therefore, the ports of call were changed to Cozumel, Costa Maya (both in Mexico), Belize, and Roatan.

Most of the passengers did not find out about the change until boarding the ship. Refunds were possible, but we had non-refundable airfare and hotel bookings. Carnival's compensation was a paltry $25.00 per person shipboard credit. In addition, we were still charged a fuel surcharge as we had missed the refund date by two days (December 17th.) However, the new itinerary was only about one-half the distance so Carnival kept tens of thousands in fuel savings.

Finally, on the last leg back to Ft. Lauderdale, the ship maintained a cruising speed of 21 knots for several hours which cast doubt on Carnival's official version of the itinerary change. The Purser's Office did not deliver on my three separate requests for complaint forms. The Captain of the ship did not address the passengers regarding the problem and/or offer any apologies.

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1Disgruntled1
Lynwood, US
May 24, 2010 12:27 am EDT

We were on this cruise as well and did not find out about the itinerary change until we arrived at the port. We were extremely upset as the only reason we had booked this cruise was for the port of Panama. We had nonrefundable airfare tickets and lived in the midwest so felt we were trapped into going. The reasons cited, unexpected propulsion issues with the Miracle, were a lie. Several months in advance the propulsion problem with the Miracle had been openly discussed in online forums, including Carnival's own site forum. There was a medical emergency on the last night of the cruise and miracle of miracles, the Miracle was able to make it to Florida by 11:30 that night. So our last night wasn't spent in the casino or enjoying the open sea...it was spent looking out at the pier from which we would debark in the morning. How relaxing! We have not cruised with Carnival since this particular cruise.

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Carnival Cruise Lines fraudulent practices

I booked my June 2008 cruise nearly a year in advance. At that point there were three to share our cabin. One had to cancel. I was told there would be a $250 penalty and agreed. Initially there was no charge for the fuel supplement, $70 per cabin. I was charged on March 31 even though on March 31, Carnival announced they would refund fuel charges for passengers booking prior to the announcement which came in November 2008.

I received receipts from my travel agent showing what was to be refunded which agreed with the figures I had anticipated. Somehow a refund of $971.53 became $621.33. Despite numerous calls to my travel agent and to Carnival, I was told I could not have it explained because I went through a travel agent. The travel agent tells me Carnival won't tell her anything 'It's just how Carnival does business'. I have disputed the charge with my credit card company.

Even a letter to the president of Carnival yielded 'Guest Relations Manager has discussed my inquiry'. The only thing the Guest Relations Manager discussed with me was that she could not discuss it with me. The travel agent says she doesn't know. Well, I know my $350.20 went somewhere. I guess I will file a complaint with the Florida Attorney General's Office, regarding both the travel agent and Carnival. Accountability please!

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Carnival Cruise Lines - hell experience from cruise - on board crime

We went on Carnival splendor for Eastern Caribbean Cruise on a Thanksgiving week of 2008. My 11 yrs son was punched in the eye by an African American kid in the Arcade because my son simply asked him if he could take turn on a free play machine. He turned around and punched my son right in the right eye and fled. No security guard or security camera wa...

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Carnival Cruise Lines glory nov 8 cruise

Date: 11/23/08

Carnival,

Please find following a copy of an email that was sent today for the second time to the Cruise Director of the Glory. We have yet to receive a response from the email that was provided in a caper for this person. The written statement pertaining to the altercation with your crewmember is likely to be of great interest to your company. This cruise was by no means acceptable, and your pursers refused to assist in correcting the problems. We were told “if you leave the boat, you lose your cruise fare”. We asked, “what about the guarantee?” All that was said to that was, “does not apply to act of God” The blonde (can’t remember her name, but she was from the country of Hungary) said she would notate our complaint.) The manager was even unable assist in any way. (wonder if you’ll be able to find that complaint, or any of the other 100’s that were in line with us that day, getting the same responses?)

Now even after all these other problems, the one and most respected of the whole cruise will not even respond to us. This is proving more and more par for the course.

Is this normal and routine for your company? What is your plan of action to correct these problems? Or is there a plan to correct them, or just to try and avoid them? What should be “our” next move? Can, OR WILL, anyone please tell us?

Thank you,

Donnie and Amanda Nichols
DnA Services, LLC
__________________________________________

RESEND OF EMAIL FROM NOVEMBER 20, 2008 – HAVE NOT HAD A RESPONSE - DONNIE NICHOLS

--------------------------------------------------------------------------------

From: DnA [mailto:[protected]@knology.net]
Sent: Thursday, November 20, 2008 1:35 PM
To: '[protected]@yahoo.com'
Subject: Glory 11-13-08 approx. 2300 hrs.

Butch,

My name is Donnie Nichols, I had the misfortune of scheduling a cruise with Carnival for the week of Nov. 8th on the Glory. The week started badly when with two hours before boarding while still at the hotel, we called the “hot-line” to see if the cruise would be diverted due to the hurricane. “no it is not” was there answer. We were wanting to know because my wife is a travel agent and had made our own arrangements on each island rather than the “normal” touristy things that are provided by most agencies. We like to get away from the large tourist “trap” areas and see the real life of the places we go. Well, knowing that hurricanes are “bad” as we live and work as a Police officer on the Gulf Coast, we knew that the cruise was most likely going to be changed. This would give us a couple of hours before leaving land to make some changes even if it was using aircard on our computer. This would avoid the high cost of the internet on board the boat and the high cost of phone calls. (which these ended up adding up to over $200, time it was done) anyway. As we walk up to the boat. Then we find out that the route has been changed. “hotline” not know what is going on? Or just waiting to get everybody there so less people drop out.

OK, the ticket agents tell us unless we get on the boat, we will loose all our ticket money. We had to go to the pursers office. When we get to the pursers office. All they would say is “ we cant do anything about this.” “we will notate your complaint.” My wife even went to the deck to call the main phone line of Carnival and attempt to get help that way to only be told “the pursers is the only one that can help you.” Talk about a run around. “AND SHE IS A TRAVEL AGENT, ” All we were asking was for sometime of restitution for the added costs of having to reroute our selves. Like maybe not be charged for the internet or phone calls or credit for some amount to our sail and sign card for these services. Again, NO HELP. So, you can see, we started this, our first taste of cruising with a very bad aroma. There were two other couples with us. One of them had their room registered under the wrong name. Did not get the “returning guest” items they were expecting. The meals we had been told of and seen on brochures never had the beautiful carved food or ice sculptures. Playing the game of the Ninjas, my wife and her two friends together found him the first night, he promised they would receive the two “trophies” to make up the total of three. It took a total of eight phone calls to the purser over three days for these to be seen. The second night, of this search, my wife and I met two other young ladies that were also looking, he was to be near the glass elevator. We must have missed him by a minute of two because that was our first place looking, along with the other ladies. After about 45 minutes of up and down the glass elevators and to all the floors, (looking like idiots) we finally called the pursers desk to find out if the ninja had been found or if he would still be on station. They advised he was not found and he stayed on station until he was found. We looked for another 20 or so minutes until one of the other crew members called someone and told us that the ninja was found right where we had been looking.

The next night the ninja was to be at the wine bar. We were 20 minutes early with our two other couples, and four other people we did not know. The ninja did not show up. The crewman that said he was in charge of the ninja came by and took care of getting us our trophies.

Now to the night of 11/13/08 at about 2300 hours my wife and I had been to the casino bar a couple of times but with the crowd would not afford a seat for us to be near the guy providing the country music. We could tell he sounded great. On this night as we passed through the bar we saw there was very few patrons sitting near the stage area. We decided this was awesome and sat in the couch about 12 feet from the stage. It only took about two songs to realize why no one was around. There was a white male and a white female carrying on a conversation at the corner of the bar nearest the stage. This conversation was at such a volume level that even over the music (which we were near the speaker) we could understand the content of the words the two were saying. The male was talking about his day off the boat. I recognized this gentleman as one of the Carnival Crew. This continued over several more songs. I approached this gentleman after a time in hopes that my introducing myself as a guest on this boat and that we could understand their conversation, he would cease in his actions. Another gentleman that was there with him, looked at me and told me that I “better leave here, before you piss me off”. I told that subject that “thanks to these two, I’m already there, dude.” I chose to walk away at this time rather than proceed with the confrontation. I was unsure if this second individual was a crewmember or not.

I went to my cabin, but, it continued to boil in me that a crewmember had been running people off from such entertainment. I called to Guest Services and wound up in the security office over this deal.

I later learned that we could have requested to be refunded our unused portion of our trip and been returned home by plane at the first Non-US port. Had we known this, We would have done this. This was absolutely not what we were told. The pursers stated. If we left the boat we lost the cruise and our money.

The Murder mystery, solved it and the murderer was to be the art auctioneer. When talking with the one that originally gave the story, we questioned that the art auctioneer was not a suspect. He told us that at the last minute the auctioneer had been changed. It was supposed to have been the Spa Manager. We questioned that because that was not our suspect. He again told us that the spa mgr was to have been the auctioneer. My wife even talked with him about how she didn’t see “that lady talking that fast”. So as we know, spa mgr was not the murderer. Was this a crewmember being mischievous or plain wrong.

The principle of this cruise had merit. I think under other circumstances we may have enjoyed it. But, we were not helped to overcome the things that were defeating the good. You as a cruise director appeared to do great. The ideas on here were great. The Ninja was fun, looking for an hour after he left, PISSED ME OFF. Looking for one that does not show up. PISSED ME OFF. The crew member that was louder than the entertainment on speakers. PISSED ME OFF. Pursers desk that never answered one question for us or our friends, (and they are supposed to be the know-it-alls ) PISSED ME OFF.

My question is, “is this normal actions on Carnival Cruises, and what actions were taken in reference to the crew member that created the problems of 11/13/08. I am afraid that we have been turned away from cruising again, or at least from cruising with Carnival. I know she will think hard as a travel agent, before suggesting Carnival. I know she is only a new, single agent, but, she is with a very large agency. We had hoped this trip would be the first of many for us, as we are reaching a station of life where we are much more able to take “real vacations” not just a “day at the beach” in the past eight years, we have been to and spent time in Jamaica, Hawaii, Washington DC, and now “HELL WEEK” on Carnival Glory. It definitely was a let down.

Thank You and awaiting your reply, Donnie Nichols

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6:44 pm EDT

Carnival Cruise Lines freedom-mediterranean cruise june 27/08

We booked with Carnival because their brochure (confirmed by our travel agent) promised shore excursions for 14-17 yr. old teens as part of their "O2" club. We have a 16 yr. old who doesn't want to spend his days visiting museums with his parents. NO shoe excursions materialized and we complained complaint to the Purser and requested to speak to the Teen Director ; he never contacted us. We changed our shore plans to accomodate or reluctant son. He was very unhappy. This was a material misrepresentation made in writing by Carnival.
Our room on Freedom, #1367, was directly over a service hatch and we were interrupted by constant banging. Luggage, garbage were off/on loaded at each port. On our last night, we were wakened at 4:44 am by 30 minutes of metallic ratcheting as we came into port. So much for arriving "rested". This cabin should not have been rented without full disclosure of these problems and then, only at a discount.
Carnival offered a "low brow" cruise experience. The food was unexciting and my wife passed on dinner rather than eat their gorp. For several nights the Cruise Director campaigned for tips for the staff and Maitre D'. It was tawdry.

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theo
, IE
Jan 25, 2009 11:42 am EST

Raulito I fully agree with you. I used to work there for 8 months and NEVER again! Americans they never appreciate work which crew have to do. I know pax have to pay for cruise but they have first and last! and never appreciate.

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Raulito
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Oct 31, 2008 7:11 pm EDT

sorry to hear that but crew doest work for free, carnival doest pay them well, you can imagen that crew how works in the dinner room and Bar they get 250 dollares per months, what you will do with that money a month, that is the reason those crew always have to smile, even when they dont want, that why Carnival and other they are getting more ships every year. All some crew that comes from very poor places and with that money can do something in their countries, but what they get in return, is 80 percent they broke the families, husband & wife cheat each other until they broke totally the families and Kids have to have the worse part of thier lives. sorry to mention that because I am one of them.

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11:12 pm EDT

Carnival Cruise Lines service and quality - not

Carnival Cruise serves carnival food - If you only like corn dogs and cotton candy great! If not, stay off the ship. 09/10/2008

If the name fits wear it! Carnival may be big, but you do get what you pay for. If you've cruised Celebrity, Royal or others you'll be greatly disappointed with Carnival Cruise Lines. Pack your breakfast, lunch and dinner because the food quality still lives up to the companies historical complaints regarding food quality. It may look good, but wax food examples would taste much better than what you'll actually eat. Reality is that many who have cruised with Carnival say that the food tastes like you were eatting at a carnival. If you like corn dogs and cotton candy then you'll love Carnival Cruise Lines quality, or should we say lack of quality. Dry, undercooked, cold and greasy seem to be the trend. If you ever remember the worse food you've eatten, Carnival food is below that. Don't even try to complain. Nothing will gain you any satisfaction. Even if you bring your complaint to the Presidents office, it will fall on deaf ears. It's a classic case of take your money and run. Don't be fooled by the company wanting to "Exceed your expectations." Service is good if things are good. If you have a complaint the service is horrible, unskilled and lacking pure common sense. The horrible service drops so quickly, it's like a sinking ship! Do your research. Don't end up gravely frustrated and disappointed. It's your hard earned money and your vacation you've waited all year for. Spend it on a cruise line that pride themselves in service, quality and most importantly - integrity.

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TexasPatriot
The Alamo, US
Jul 02, 2010 10:06 am EDT

This was my 3rd cruise in 6 years -- I have noticed the same thing when I was at dinner with my table companions. Items were missing from plates which were on the menu, steaks were cooked inconsistently and full of fat.

Not only that, we caught our matre' D stiffing our table during service, because we stiffed him on tip night.

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10:22 am EDT

Carnival Cruise Lines nightmare cruise

My boyfriend and I just got back from a 7 day cruise on the Carnival Triumph, The Eastern Caribbean Cruise. It was the worst experience of my life. I spent a lot of money to travel from California to Miami to go on my one vacation of the year and it was all ruined by Carnival. It was my boyfriend’s birthday and he was completely let down as well. First off, they knew before we boarded the ship that they were going to have to cancel the Bahamas port, and didn’t tell anyone until we were already on the ship and moving, which was so horrible. They said it was the weather, although on the way back the Bahamas port was great and sunny, but they still kept us on the boat the whole time. We had 5 days at sea and only were able to get off the ship two times. The service was the worst I have ever experienced. The people were rude, and grumpy. Everything fun to do cost money, and the free activities were repeated, exactly the same. They were soo boring, I would rather have sat in my stateroom, which was dirty, and I had holes in my sheets. Blood Stains on my sheets. It was disgusting; they play the movies over and over again instead of having new ones daily, like advertised. The food, o my, where do I start, the food was just plain disgusting. I eggs every morning were soggy. The bacon stuck in clumps and tasted horrific. The lunch was hard, chewy, most of the time overcooked, whatever it may be, and if you ordered a chicken sandwich and opened it up to take off what you asked them to not put on in the beginning, you would find that there was barely any chicken on it at all, once time in my Chicken Fajita Wrap I opened it up to find ONE piece of hard chicken, it was awful. I threw up almost every meal, because it caused me a stomach ache. When they told us they were canceling the Grand Turk port. They offered us $20.00 a person, just like they did with the Bahamas port. Can you believe that, from a $2000.00 dollar cruise, I saw 2 places, and got $40.00 bucks back. All my excursion were canceled and it took days to receive my refund. Which still has not posted to my bank account? I won money in the casino, which was great, but nowhere near compensated for the time, money, efforts, and everything else I put into trying to make this a nice cruise for my boyfriend’s birthday. I would have been happier staying home. I found out Royal Caribbean was at the Bahamas the 5 day we were at sea, why could they have not taken us to the their private owned island? Because another one of their ships were using it? Come on... we were supposed to go there earlier in the week, why not take us there on the way back, because they knew the more they kept us on the ship, the more money they made, on drinks, games, gambling, and all the other bogus activities they had that somehow always cost money. I felt totally freaked out by all the characters they had as well, they would pretty much force you to take pictures with these creepy looking things. So annoying. Someone trying to sell you something everywhere you looked. The sushi was the worst, totally fishy, and pretty much I had the worst vacation of my life. I have cruised Royal Caribbean before, and it was a wonderful experience, in fact it was also in hurricane season, September, and it was an amazing time. The ship was cleaner, the food was sooo wonderful, the service/people working on the boat was wonderful, and the activities were amazing ;) If you want to cruise, take Royal Caribbean ;)

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funkified
, US
Nov 11, 2010 9:42 pm EST

The author, Nicole, mentioned did not complain about the cruise during hurricane season. In regards to the Royal Caribbean cruise: "in fact it was also in hurricane season, September, and it was an amazing time"

She complained about the Carnival one in fair-weather.

Did you not read it?

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Alicia
,
Nov 21, 2008 7:04 pm EST

I have been on probably 20 cruises, 10 with Carnival and three with Royal Caribbean. Can't complain about any of them. Any time you sail during hurricane season, you can expect to have ports cancelled. The cruise lines do this for YOUR safety, not because they want to make more money. Too many people get too stressed out over little things. You're on vacation for God's sake. Relax!

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Karen
,
Sep 25, 2008 9:01 pm EDT

NO DON'T TAKE ROYAL CARIBBEAN AND HERE'S WHY:

Do you want to take a vacation and have an awful time? Do you want to spend a lot of money for a vacation only to find out you would have rather flushed that money down the toilet? If your answer is yes to the above questions then I suggest that you take a cruise on Royal Caribbean.

8 of us from work decided a year ago to save our money and take a nice cruise to Bermuda on Royal Caribbean...WRONG! When we docked in Bermuda we spent the first day on the beaches. On the way back we were in a bus accident, thank God none of us were hurt badly, we basically just got a few cuts.

To make a very long story short...The police came onboard that night to take our statements about the accident. It was when we were at dinner when they showed up. They went to the main desk asking for us and instead of paging us or looking up what dinner seating we had they basically did nothing other than left a message on our phone telling us the police were onboard for our statements and that they would be back the next day at 10:00 A.M.

We knew that 10:00 would be too late since we wanted to take the Ferry and go over to Hamilton for some sightseeing and shopping. We asked the desk to please call the police dept. and tell them to come onboard at 9:00. The following day we find out that they NEVER called them and we ended up waiting until 11:30 when we finally said, "Forget this the ship is leaving here at 4:00 P.M. and we haven't even seen Hamilton yet so we went back to our cabins, got ready and left the ship.

We had 1 1/2 hours to see Hamilton before we had to get back on the Ferry in order to make it back to the ship on time before it departed. As we got back on some of our names were being paged, when we answered the page we were told that the police are onboard to take our statements.

The communication between the Royal Caribbean employees to us and the police were awful. I spoke to a woman from Royal Caribbean and the bottom line was this...The staff are NOT obligated to page or find you onboard, they do though have to leave a message on your phone in the cabin.

Now, like I said to the women on the phone, "if we had committed a crime and the police were onboard looking for us DON'T TELL ME that the staff wouldn't have done everything in their power to find us". Also why is it that they didn't page us the first night that the police came but they surely paged us the next day an hour before the ship was to leave.

I am SO disappointed in Royal Caribbean and their unprofessional staff not to mention that we lost an entire day because of their lack of communication. We all saved up all year long for this trip only to have it ruined by them.

I have heard a few bad things about Royal Caribbean but I decided to go anyway (MY MISTAKE). I have been online reading not so good things about them I had only wished that I would have read all of these articles before wasting my money.

Royal Caribbean you got us this time but it will NEVER happen again, thanks for a cruise that none of us will EVER forget! People before booking with them PLEASE go online and research the things that I have read about them AFTER I got home.

And also, I am not on here to get a free cruise from Royal Caribbean nor do I want a discount because using them again will never happen and I told the representative this on the phone.
Posted by Karen at 4:16 PM

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10:39 am EDT

Carnival Cruise Lines worst cruise ever

This was our second (and last) time on the Glory, the first time with two teenagers. The teen club manager let them play truth or dare with physical contact and did nothing to stop this kind of activity. If you didn't participate in their activities he would call you "gay". Our teens didn't even like going there after the second day. Not enough alternate activity to participate in. We paid extra to have a balcony room but were told on one of the days that we weren't allowed to go out on the balcony during that day so they could clean them. I used to love being a part of the talent show but now they only let you audition to imitate one of their legends and no choice of song. It's okay, except they force you to wear wigs and ungodly outfits or you're out and they treat you like you're a diva if you dare ask not to wear the wig. (I was belittled and caught the costume person talking about me to another dancer). I paid a lot of money for 4 of us to do this, I don't need to be imitated or belittled by some little ship dancer! The ship's excursions were way overpriced. The Purser's desk would take calls while you were in line and then roll their eyes to the customers in line if they person on the phone didn't understand what they were saying. Not only did I lose money in the laundry room but I lost money in one of the machines in the casino and the attendant just shrugged his shoulders and walked away! Our head waiter was great but had to do twice the work of the second waiter and you can't change the ratio of their tips, they are charged together. Best to take cash and have the tips taken off your room so you can tip the people who work hard and not the ones who don't. We did this but when we asked the Purser to change this, we got big attitude. The Red, White and Blue contest was fun but when we went to our "rally" for the white team, as soon as I walked in a dancer smeared white makeup on my face without asking! What if you're allergic? I had to go back to my room and wash it off and missed most of the fun part. Don't fall for the "you can use your cell phone and computer" advertising. Oh you CAN use them, but at a high international roaming on the cell and you have to pay for wifi and can only use it in certain areas anyway. It was my 12th cruise. I had already booked my 13th on Carnival this fall but not sure if I'll actually go. I think I'll cruise Royal Caribbean or Princess instead.

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Dr. Ifeanyi Ufondu
,
Oct 15, 2008 2:46 pm EDT

Carnival Cruise Lines, LLC
3655 NW 87th Avenue
Miami, FL 33178

Re: Serious Customer Complaint

Monday, October 6, 2008

To the Executive Staff & Guest Relations Administrators,

My name is Dr. Ifeanyi Ufondu and I am writing with deep concerns for the horrific cruise experience my family, friends and I encountered this past week on the Carnival Destiny departing out of Miami, FL. I am a seasoned traveler with Carnival Cruise Lines and in the past have had the most incredible and enjoyable experiences with your company. I have had the pleasure to take my first cruise in 1996 on the Paradise out of Los Angeles, CA. to my most recent cruise on the Destiny. This has been the worst overall travel experience, hands down! Never once have I, nor my family, experienced the type of customer service insensitivity, disrespect and extreme condescending tone by a majority of your staff, primarily the Purser’s desk “ Annelijn Vemonden and Christina” whom were both patronizing, scornful, contemptuous, demeaning, and arrogant. The laundry list of complaints are below:

However, there were many disappointing factors on this cruise. I would like to itemize many of the problems that occurred while on board the Destiny.
- From the moment we arrived in our stateroom on Lido deck (#9172), we were appalled by the terrible odor inside. The most horrific stench of excrement inundated our room to the point we had to make several telephonic & in person complaints, as well as, by leaving a note with the Purser’s desk. We were absolutely stunned by the staff member “ Annelijn Vemonden” who was more accusatory, as if the stench was our own fault or just simply a fragment of our imagination, rather than being compassionate or concerned by our serious complaint. After several calls and in person complaints to Annelijn Vemonden, she blatantly lied to us by stating that someone had come to the room already and adhered to our problem and found no such issue. Well, when I told her that my wife and I weren’t feeling so well and that we had not left the room for six (6) hours, she stated, “Sir, why would I lie to you…I have no reason to lie . The plumber said that he had come to check out the situation and he wouldn’t lie either!” I was completely shocked and furious now! Her assertion was clear that we were the ones lying about this reeking odor. I incessantly asked for a room change, but Annelijn Vemonden stated that the ship was booked and no changes could/would be made. So we were stuck with that CRAPPY (literally) room!

I immediately asked to speak to a supervisor and she stated before I could even finish my request, that she in fact was the supervisor and that no one above her could/would assist me. She then proceeded to state that she would herself, not a plumber, come see what the issue was in our room. She stomped from behind the Purser’s desk with a frown, to tend to the matter and as we stepped inside our room she immediately and almost scripted, claimed that their was only a small odor from the pipes, and that the matter was tedious and that all staterooms have some form of pipe issues, which are usually taken care of when the ship is docked at our first port of call. Her answer was then to send a cabin steward (not Vlad) to tackle the problem with air freshener. Now our room is completely uninhabitable, due to the combination of excrement, old piping and flowers! At this point my wife and children are absolutely frustrated, angry, disappointed, and perplexed by the treatment, customer service (lack of) and the guarantee of a fun and fantastic experience usually provided by Carnival Cruise Lines. I am most certain that Mr. Arison’s intention and concept building his brand and continuing his legacy, was not to treat his customer’s in this manner. Even after numerous attempts to get this matter resolved, we encountered a second individual at the Purser’s desk, who started off nice, warm and compassionate, but after examining whatever Annelijn Vemonden placed in her notes, also struck us as rude and unconcerned. It was not until we encountered Heidi Cannell that our concern was acknowledged by an extremely sincere apology and a promise that she would look into our concerns. It was not until our fourth day on board that we received a letter from Annelijn Vemonden (ref# [protected]) and a cookbook…WOW!

ADDITIONAL PROBLEMS

- The pool frequently was closed and the staff could not tell us when it would
be open on scheduled basis so we could plan to be on deck.
- The cabin steward Vlad failed to keep the room in good order. I had to show
him the lint that was accumulated in the bathroom vent. There was sizeable
amount, the size of my fist that needed to be cleaned. The vent was hanging
down. He only prepared the queen sized bed and not the two draw down beds for the kids.
- The shower nozzle was split and should have been replaced as requested, but
was not.
- Room service was a disaster. I ordered peanut butter & jelly for a snack. The
service came more than 45 minutes later with a coffee pot, but no coffee cups.
A salad and a plate of cookies…which I did not order at all! They had to return
with the correct order a half hour later.

- On the day of disembarkation, there was an assault on an elderly African American couple by a younger, Caucasian couple and the staff and security saw the incident but did nothing. The younger couple continued to verbally assault the elderly couple and even physically pushing the elderly man against the disembarkation bridge, tunnel walls screaming, “ Get out of my you F&%king ###, some of us have planes to catch to Russia!” That just topped off our experience the most! Especially since my wife, son and I are African –American, but our son’s companion KEATON HEAD is Caucasian. The entire cab ride to the airport and throughout our flight home he asked over and over again, “Dr. Ufondu, I thought people didn’t use the words and act like that anymore…I hate being white!” How do you console a child after experiencing this?

I reiterate that this was our first bad experience with your cruise line, and I hope it was just a one-time problem on the Destiny. I suggest you investigate the conditions stated in this report. I expect that remuneration or replacement compensation is in order for the problems encountered. Your staff completely ruined my family’s annual trip and moreso, our companion Keaton Head (whose ticket I paid for), his first and only cruise experience. I hope to hear from you immediately at [protected] or via mail, email.

Sincerely,

Dr. Ifeanyi Ufondu, Ph.D.

YOU RUINED OUR ANNIVERSARY!

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Mark Murphy
Lake Mary, US
Sep 28, 2009 11:49 am EDT

Response Letter from Carnival's Special Advisor, Office of the President: READ THE CONTRACT!

Wednesday, September 16, 2009

Carnival Cruise Lines
Attn: Max Deazle, Personal Vacation Planner

Dear Max:
By now you know that our 5-day Ocho Rios- Cayman Island itinerary was changed to Key West-Nassau-Freeport.

We were notified of such change upon arriving at the terminal Saturday morning – yet workers on this ship said they were notified of such change as much as 2 weeks ago!
We are extremely angry and disappointed at being forced to take a trip to ports THAT WE HAVE NOT CHOSEN. That Carnival denied advance notice to us to make alternate plans for our vacation is both unprofessional and inexcusable.

Friday night during the Fun Pass online setup, I had spoken to Carnival staff four (4) times – and no one mentioned the itinerary was changed. I asked, “Is everything still on?” and the response was “Yes, enjoy the cruise.” My last conversation occurred about 10pm. What happened over the next 12 hours?

The ironic part: As part of the Fun Pass sign up, we were requested to give emergency contact phone numbers and email addresses. Obviously, Carnival opted not to use those phone numbers and email addresses to contact us of the change. Why?

What right does Carnival have to tell any passenger where they are to vacation?

Carnival dictated where we were going – without our consent. In my instance, to ports we’d already been to. And for the inconvenience, we get a 20% discount off the next cruise. WHAT AN INCREDIBLE INSULT AND OUTRAGEOUS TREATMENT TO YOUR CUSTOMERS!

I believe that Carnival did not issue advance notice for fear of having to sail with a mostly empty ship. I speculate that because of all the passengers we’ve spoken to, none would have made the trip. Carnival is clearly in this for the revenue, not empty cabins.
You know that the last trip we made to Ocho Rios and Cayman was altered due to in climate weather – which was totally understandable. Now this trip was altered. I can tell you that my family and I are not going to give the Carnival Destiny a THIRD opportunity to get to Ocho Rios and Cayman. How stupid does Carnival think we are?

Please forward to me the Carnival executives names and contact information so I may forward to them this complaint. I will of course forward this to your “customer service” department – not that they’ll respond. They sure did not respond to me after the last cruise fiasco!

By the way, my overall comments of the Destiny are about the same as last cruise:
1. Still have not met the Captain or the Officers. My parents are mortified by this – having cruised on other lines where such interaction is customary.
2. Still have not met the Maitre d’ – yet once again I received the envelope to give him a tip. My parents were incredibly mortified by this request - to be asked to give a tip to someone she had nether met nor had services provide from.
3. The workers in the Spa/Workout Center remain extremely unfriendly. I have been there 2x a day for 5 days and have yet to receive the first “hello.” Do they know who their customers are? We may be old and out of shape – but we are the customers!
4. The workers in white uniforms don’t acknowledge your existence. Same behavior as last year - What is this about? Actually, my parents inform me this is standard behavior of other cruise lines.
5. The Room Steward and related staff continue to be exceptional.
6. Arris and Tusantha on the Galaxy dinner staff are exceptional helpers – like Roberto on the last cruise.

Overall, the Destiny really seems to be a whole lot more unfriendly since the last cruise – I just don’t understand the arrogance.

Finally, I’m still waiting for the maintenance folks to get the room radio working – and it’s the last day. Guess it really doesn’t matter anymore, does it?

My family and I will NEVER come back to this ship. I am so sorry my wife’s 50th birthday was spent this way – you have no idea!

Thanks for listening and I look forward to getting that contact information. I’ll be glad to make the time to meet with someone at Carnival of importance my next time in Miami.

Mark Murphy
506 Stephanie Court
Lake Mary, FL 32746
[protected]

Emailed to Max 9/17
Sent to Guest Relations: 9/16, 9/17 and 9/18/09
Mailed 9/17/09
Copy to fax [protected] Attn: Gerry Cahill
Copy to James & Dorothy Murphy

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Diane Barrow
,
Oct 31, 2008 11:35 am EDT

I just returned from a 5 day cruise on the Inspiration. We traveled to Tampa then to Grand Caymen and then to Cozumel. I have to say the service, food and the cleanliness of the ship was up to par. HOwever did anyone on Carnival ever hear of second hand smoke or lung cancer? Smoking was allowed virtually everywhere on board. Every outdoor area shared by others, all the bars and clubs except the one in the common lobby area. The ship stunk of smoke. It was disgusting. I do not smoke and my husband suffers from asthma. We are home for about a day or so and he is still coughing. People just lit up everywhere. The pool area for example. One side of the pool was smoking and other side was not. Last time I checked 25 ft in between us was not helping. It was still in my face. I could not stay in the nightclubs or bars and enjoy most of the entertainment. So if you dont smoke dont cruise carnival. I was also very disappointed in the dress code. No coverups in side. People were walking around at the suishi bar in bikinis and no coverups. That is just gross. Men walking around inside again, no shirts in the dining areas and in the bar areas. I even saw a man 3 mornings in the breakfast dining room with his robe, pajamas and slippers. No control. Dinner dress was also a disappointment. Tee shirts, jeans nothing nice. No enforcement. I would never cruise this line again.

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Carnival Cruise Lines never again

Passengers engaging in sexual behavior on the decks in front of young children. Only one pool for ALL those people? The beef could not be chewed! Never met the captain. And my brand new suitcase had wooden splinters in it! I'm wondering why I got a Carnival credit card to build points for another cruise when now I'm wondering if I'll ever go on another Carnival Cruise! Obviously, this was an extremely disappointing cruise. One elevator was broken on several occasions. I scheduled a massage & waited 28 minutes because the person before me was late. Nobody said a word to me. Instead I sat like a *** waiting. An unsatisfactory cruise all the way around!

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ex carnival employee
Indianapolis, US
Oct 25, 2009 7:41 pm EDT

ok, i was working on CCL before, and it's true about people complaining for everything, like they expecting a royal tretman, come on...but there is a lot of truth in this lady complain, especially in last few years carnival became the worst and the cheapest cruise line in the world, that's why i left it, and like more european people like me! Most of the 'bosses' are indians or english people, and that is the biggest ### on earth...trust me...all of those people are not educated, they are on positions only because they are slaves of company for many years, all they do is giving crew a hard time, and because of that guests are suffering! and the food is awfull, they import it from some asian pure countries, and indian cooks in kitchen are dirty and they prepare that food in ways that is even awfull to mention! my advice is that if you care about your health NEVER GO ON CARNIVAL CRUISE LINES!

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theo
, IE
Jan 25, 2009 12:09 pm EST

About passengers sexual behavior...this is not Carnival problem...They can not take any actions to stopped. Ship is not a kindergarden to crew had to say you are a bad boy/girl, you are not allow to do this...Passengers always making troubles to each other and then and the end blame crew. You could meet captain on the formal night...This is on each cruise. Every formal night which is on the shorter cruises only once you could see him but you simply missed it...Beef was not for cheewing...What a poor complain, did you try chicken or lamb? About suitcase...that is really shame for scratches...but only smart people if they know they have brand new and maybe expensive suitcase always wrap in the plastic sheet...Technical problems on the elevator can always happen but on the ship even on Holiday the smallest ship of this company they have 8 elevators how to get up and down...so poor excuse. Only what is unexcused is your massage. Staff member suppose to tell you that you may have to wait for a simply reason that one lady before you came late little bit but this is about hospitality...

Americans style is always complaining...Of course what more could one expect...

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3:50 am EDT

Carnival Cruise Lines fraud and scam

On July 28, 2008: It's seems to be like a beautiful day. It's the first cruise that I've with my family. A five days cruise. Wow, very exciting. Around 11am to 12pm before registration my boarding pass inside the building, I left all my luggages to the carnival staffing team in front of the building so they can deliver them to my room. It's extremely a breathtaking experience while touring around the ship... Around 4pm, while approaching to my room, I realize one of my luggage is missing, omg. Instead of giving me my proper luggages, it was replace by a black purse. Obviously, I returned it and ask for my backpack that is filled with all my camera equipments. The Carnival staffs told me that I will be getting all my luggages by 8pm. The day is definitely getting very gloomy. The trip is really a frustrating cruise. They never found my luggage. I made myself look like a fool because I was at the information desk almost few hours to ask the whereabouts for my luggage.

THE CROOKS STOLE MY BACKPACK! BECAUSE OF NOT BUYING TRAVEL INSURANCE, CARNIVAL CRUISE INFORMATION DESK TOLD ME THAT THEY NOT RESPONSIBLE FOR MY DISAPPEARANCE OF MY LUGGAGE!

IT'S NOT HARD TO BACK TRACK TO FIND OUT WHO LAST HANDLED MY PERSONAL BELONGINGS. DEFINITELY BAD MANAGEMENT SYSTEM! EITHER THIEVES PROTECTED BY CROOKED MANAGEMENT SYSTEM! OR UNPROFESSIONAL BAGGAGE HANDLERS DELIVERING TO WRONG ROOM NUMBERS, STILL PROTECTED BY CROOKED MANAGEMENT NOT WILLING TO BACKTRACK AND INVESTIGATE.

IT'S DEFINITELY A FRUSTRATING AND SANDING TRIP. DON'T LET ANY CARNIVAL CRUISE STAFFS HANDLE YOUR IMPORTANT PERSONAL BELONGINGS OR ELSE YOU MIGHT END UP TO BE IN A WORSE SHIP EVER... TO THIS DATE, I HAVE NOT GOTTEN ANY WORDS WITH MY LUGGAGE...

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KewlDawg
Allentown, US
Sep 08, 2009 8:04 am EDT
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If you really had all that very expensive "camera equipments", you should have carried your backpack onboard yourself, and not simply handed it over to the dock workers (who are usually NOT Carnival employees).

Carnival takes lost luggage very seriously. I am not sure what you did to be an exception (piss everyone off?). If a piece of luggage isn't found by the end of delivery (as you were told could be 8pm... I have gotten pieces myself after 6pm), Carnival will indeed search.

Carnival will even go as far as to helicopter luggage to a ship, if it is found still on the dock, or loaded onto the wrong ship. Now, that to me is serious service.

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mad
Lexington, US
Apr 21, 2009 4:31 pm EDT

My camera was stolen. I am pretty sure it was the lady that came in to clean the restroom right after my friend and I left. I realized I had left in less than 3 minutes. I ran back to the restroom and both the camera and the cleaning lady were gone. The restroom was empty. I hear the workers are worse than the passengers! Who does that? Who steals someone else's memories?

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10:02 am EDT

Carnival Cruise Lines wrongful accusation

I went on a Carnival Cruise on The Sensation and I meet a very nice gentlemen name Giovanni 2nd engineer. He was very respectful. My friends and I had a wonderful time with him. Talking, walking and just having fun. I tried looking him up after the cruise and i find out that he is not on the ship but at home. This strange, crazy, wrongful, issue is caused by a complaint from a scornful jealous women of sorts. This complaint is because he was with me and some friends and not her. It is unfair and wrong that he is not continuing his work due to one lonely, vindictive women. Who only wanted to hurt him anyway she could. This is simply wrong. If one angry women can cost him his work then several very very happy professional women insist his work as 2nd engineer continue!

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Carnival Cruise Lines awful service

I just got back from my 8th cruise with Carnival. This one was on the Carnival Valor out of Miami. I had some bad experiences starting 3 cruises ago but chalked it up to 'Well, every vacation can't be perfect'. Now though the pattern can't help but be clear.

Customer service at 1-800-CARNIVAL tends to be quite snotty. (Yes, there were some wonderful people as well-- I wish I had their names.) Last year, I booked two balcony cabins-- one for me and my boyfriend, and a second for my parents. There was talk of my boyfriend's mother coming along as well, but she didn't make up her mind to do so until 87 days before the cruise. Still, this was well outside of the time frame, wherein changes would be penalized, given on the reservation confirmation faxed to me by Carnival. It said that I could make changes, without penalty, up until 60 days before my cruise.

I called, at 87 days out, to add her to the reservation. This was no problem. I added her to the cabin I had with my boyfriend and my intention was to then switch myself over to stay in the cabin with my parents. This couldn't be done because apparently, while the boyfriend/mother cabin could accommodate 3 people, the cabin with my parents could not. I asked then if we could all switch out to get me and my parents in the 3 person cabin and my boyfriend and his mother in the 2 person cabin. I was told that this could not be done without me being subject to (prohibitively for me) high fees for making the changes.

It wasn't as if I was asking for something complicated within their cabin allocation system-- they were MY TWO CABINS for which I had shelled out close to $4, 000! Carnival told me that I could only make these sorts of changes unpenalized before 90 days prior to the sail date. I read to them the line about the 60 day policy from my reservation confirmation-- they insisted that it didn't say that! I faxed it back to them and they said: 'Well that's wrong.' ?!?

For those of you who have sailed Carnival, you'll know that we can not easily exchange room keys and work it out unofficially by ourselves because your key is you identity on the ship. It is relevant to the story to tell you that I have a very timid personality and I am always doing everything I can to avoid conflict. (This usually ends up leaving me walked all over.) I actually THANKED the customer service representative for 'trying' (uh, I mean ignoring that I had the 60 day thing in writing) and hung up.

I then started to get really upset about being walked all over like that when I had this thing in writing and I was already shelling out so much money. I decided to call one more time before dropping it to see if another representative would give me the same story or not. This person was nice-- though timid me was horrified to discover during our conversation that the previous person I talked to had put a note in my 'file' flagging me as a 'problem customer'!

He told me that, under the same 90 day change policy the earlier person quoted me, rep 1 should not have allowed me to add the extra person in the first place. (I guess he made an exception since it was more income for Carnival eh?) Rep 2 eventually got the changes made but added the zinger that 'My manger wants you to know that no more changes will be made for you.' This left me with a very bad taste in my mouth considering how excessively polite and non-demanding I am.

Anyway, on to the commonalities of the last three cruises.

Food: As many have said before here on this site, the food is very cold and usually greasy. I was sooooo craving a hot meal when I got home today. There were also several wonderful food selections, especially in the formal dining room, but still they were always freezing!

Service in General: As one of 3, 200 passengers on a ship that turns over to a new 3, 200 passengers each week, with staff that spends months at a time serving and cleaning up after all of them, I am under no illusions that I am 'a special guest' and I understand that the staff members may not be feeling properly rewarded. However, this is an expensive trip for guests and many Carnival employees need to work on the illusion.

-Waitstaff, bartenders, and food service workers on the Lido deck seemed permanently pissed off.

-The cruise director and his staff leading activities made no effort to conceal how hokey and repetitive their jobs are. Several times I saw them openly mocking guests behind their backs. (If that sounds like a contradiction, what I'm trying to say is that it is not the good-natured joking kind of mocking for the entertainment of guests.)

-Housekeeping was very shoddy and inconsistent. Every single evening I failed to notice that my pool/beach towels were taken away (when they should have been replaced or even left alone) and had to run around like crazy in the morning to try to find new ones minutes before my shore excursions were scheduled to leave.

Service the last night: This is my biggest gripe! There are usually several activities and fanfare on the second to last night, but what about the last night?! I am still on vacation and I feel robbed of an entire evening of it every time I go on a Carnival cruise! The service then is completely non-existent and nothing is going on. It is as if they are saying-- go to bed after dinner so you will have an easier time waking up so we can kick you out of your cabin first thing in the morning!

The famous towel animals are noticeably absent on the last night. Several things, for example the ice cream machines, are not replenished. The late night buffet selection is very very meager. The ship becomes very empty looking-- the staff disappear and I guess that the guests retire to their cabins since nothing is going on. The usually attentive formal dining room wait staff always seem to make themselves scarce on the last night. This year I went on this cruise with a first time cruiser. I never mentioned my thoughts about this 'last night phenomenon' to him but he certainly picked up on it and asked me if it was always like this. Unfortunately, I had to say yes. :(

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glenisevon
, US
Jul 11, 2016 11:43 am EDT

The ship was scheduled to arrive in Ocho Rios at around 10:00am the ship was delayed 3hrs due to weather which shifted everything for passengers. Excursions were cancelled/rushed. Our family was not allowed to eat dinner. A credit should be given for this inconvenience. I did not get what I paid for. Not happy!

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Codo
, US
Apr 07, 2016 4:26 pm EDT
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I was tasked planning a family vacation. I literally had to talk everyone into going on Carnival rather than Royal Caribbean. So I planned a group booking. Well it is totally not worth all the effort that goes into group booking because Carnival does not keep the cabins together or honor any connecting room requests! Oh yeah, you can pay EXTRA if you want that. Travel agent has talked to three different supervisors. Next big family vacation/reunion will be on Royal Caribbean...Connie

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Codo
, US
Apr 07, 2016 4:29 pm EDT
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Paying extra for room assignments is a terrible. It used to not be that way.

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Mr. Mac49
Marysville, US
Mar 12, 2011 7:36 pm EST

I would agree totaly. I am not impressed by the services provided by Carnival. Fortunately my cruise was paid for through a third party; with that said I had a bad feeling when check in started. the person checking me in tried to argue with me about needing a passport or birth certificate. I had an enhanced drivers license which is authourized for travel by car, train, or boat to Mexico and Canada. (carnival confirmed this well prior to sailing) After boarding the ship my wife and I were trying to navigate the elevators to get to our cabin. Elevator opens out walks a security gaurd, we confirm it is a down elevator and has we attempt to get in the gaurd realized he was on the wrong deck and pushed by us prevented us from getting in the elevator. Then after the cruise the big surprize. As you are all aware they have the sail and sign card. They pre-authorize $50.00 then they let you charge to your account while on ship. what they don't tell you is that the pre-auth every purchase holding funds from your account (debit cards) Not just tallying it up at the end. thats fine you know your budget you do not exceed it and you are fine. Unless they (Carnival) duplicated the pre-authorizations not once but twice hold twice the amount you purchased causing you to be over your budget without knowledge. So when I called to complain that thier error caused me to encure overdraft charges their response was "we are authorized to pre-authorise every purchase" It took three explenations by me to the person on the phone before she understood that they screwed up. Her comeback then; "If you would like to lodge the complaint in writing here is the address." I told them I hope they will enjoy my letter as it is doubtfull I will ever sail Carnival again, especially on my dime.

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captain757747
, US
Dec 14, 2010 3:44 am EST

Just to let you know cruises are not the only thing they scam on. Back when they had an airline I signed up to be typed in a 737 Airliner. This was presented to me as a job offer upon completion of their flight program. As a former Eastern Airlines pilot I saw no problem in flying the smaller aircraft. I laid out the $6000, 00 for the training. On the first day of ground school they had some girl who had no flight experience trying to teach us 737 systems. Well it gets better when it came to start simulator training we find out that the simulator they were using had been disqualified by the FAA as a flight training device. Now to make things even more interesting Mickey the president of Carnival files bankruptcy with the excuse that stock woukd drop if any of the aircraft had an accident. BULL##### the real reason was 80 million dollars was owed to creditors. As a result we recieved no completion of our training or any money returned to us. The only good part of this saga is the SOB died however looks like there is a new crop of ###holes are carrying on the tradition of screwing people! I would advise ant one to stay away from these crooks. Just talk to those people who were on board the Carnival ship that caught on fire and while they were on the outside forward decks the cabin crew was rifleing through their things stealing the passenger's valuables(jewlery.money, cameras ect..) STAY AWAY

former airline captain

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jkqwldjenfaufdkrkjcuhannsjknhvuihckjbasj
Dallas, US
Nov 08, 2010 8:50 pm EST

How bad is Carnival?

We went several times on Royal Carribean and were very satisfied. Is there a major difference?

Is it really true that the food is cold and greasy? What is the bedbug protection protocol?

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Very unhappy 67898
Langly, GB
Oct 26, 2010 3:24 pm EDT

Never use Princess cruises, especially the Star Princess - senior staff deliver bad service - use any other! They are rude, arrogant and tell lies - they must be the worse staff ever!

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Very unhappy 67898
Langly, GB
Oct 26, 2010 3:22 pm EDT

Never use Princess cruises, especially the Star Princess - senior staff deliver bad service - use any other!

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Carnival is awful
Macon, US
Feb 16, 2010 2:46 pm EST

I have been on the Fascination and the complaints here are spot on. Carnival is simply the worst company I have ever dealt with- don't tell me I'm crazy, cold food is cold. I didn't have a hot meal during the entire trip! Everything was cold- the tast was cold, the steak was cold (and awful), the soup was cold. The whole ship smelled like smoke. The rooms were clean and generous, I'll give them that- but all in all, RC or Disney offers much better cruises and I will never have anything to do with Carnival again.

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jonabona97
, US
Feb 01, 2009 3:52 pm EST

You guys are off your nuts. I went on a carnival cruise with my family for 7 days. We went on the Triumph. Every night when we came back to our stateroom it was always clean. The whole ship was clean. The food was great. They had plenty of things to do onboard. We got to go to all of our ports and it was sunny. I did not have to pay for any activities. The crew was friendly. They always asked you did you need anything or were we enjoying our cruise. We made it ontime. The ship was not ghetto. So if you ever want to go on a cruise that is fun then you shuold definently go on carnival cruise lines. That is why we go on one every year. We go on a different ship every time and they were all delightful.

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Carnival Cruise Lines complaint against carnival cruise lines

My family and I (wife and two children) took a 5 day cruise on the Carnival Inspiration going to Cozumel, Mexico and Grand Cayman Islands departing on March 29, 2008 and returning on April 3, 2008 from Tampa, Florida. I paid $3107.12 for two rooms for this voyage.

We left port in Tampa, Florida and on the following day were notified that we would only go to Cozumel, Mexico and not Grand Cayman Islands due to mechanical problems with the ship’s propulsion system. We received notification via letter and over the intercom.

The only compensation we received for these problems is $50 added to our sail and sign cards and a 25% discount on a future 3-5 day cruise departing prior to December 15, 2009 and they say this excludes holiday travel.

I believe that the problems experienced by Carnival is a reflection of the organization cutting corners to save money to included taking short cuts on maintenance. I also believe that we should not bear the burden of their bad decisions. If I hadn’t paid the complete cost of the voyage, we would not have been allowed to travel on Carnival. It was their expectation to receive full payment prior to travelling. It was my expectation to travel to Cozumel, Mexico and Grand Cayman Islands on a 5 day cruise. That is what we (the cruise line and I) agreed to, that was what I paid for, and that is what I expected. The only circumstance that should have interfered with this plan was weather problems.

However upon these change of events, Carnival Cruise Line management felt that the only compensation we deserved was $50 and the opportunity to spend another $500-$1000 on their ships (my family and I spend about $1000 on this cruise outside of paying for the trip itself) at a future date, and then they place restrictions on using this discount. I have no intentions of travelling on Carnival again so I guess we are screwed.

I looked on the Carnival website and noticed that they have a 4 day cruise to Cozumel, Mexico from Tampa, Florida. In my opinion, we took a 4 day cruise because we only went to one location during this trip. The organization should take the lost on the extra day for inconveniencing their customers. I looked at the cost of the exact same accommodations my family had on this cruise and found the cost to be $532.74 per person including tax and the fuel surcharge. The cost per person for our voyage was $776.78 including tax and fuel surcharge. This is a difference of $194.04 after subtracting the $50 credit to my sail and sign card. This difference multiplied by 4 (my family) is $776.16.

I have no intention of travelling on Carnival Cruise Line ever again and believe that they owe me $776.16 for the maintenance deficiencies and not fulfilling their commitment to my family.

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Martha L Leonard
White Plains, US
Jul 27, 2013 5:58 am EDT
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Carnival Cruise lines are the worst. I spent 3000 dollars for a 7 day cruise alerted the ship that we were on our way, they left us and we were only 10 minutes late and they were still at the Port and refused to hold the ship. So me and my 4 little girls were stuck in Florida alone and no place to go. Carnival only offered us 450 dollars of the 3000 and never tried to reconcile. My children were devastated and on top of that, early that year I almost died from a Blood Clot in my lung and was unable to afford anything for kids because I spent the bulk of my money on this cruise. They never offered us a thing. Shame on you Carnival...
Signed a devastated mom of 4

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sue280
Matamoras, US
May 03, 2010 2:13 am EDT

Read your cruise contracts you sign and agree to, a cruiseline is not responsible for any mechanical failures, missed ports, etc. They do not have to compensate you at all although most cruiselines will give passengers something.

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Looking Forward
, BH
Sep 04, 2009 10:35 pm EDT

Dear Madam & or Sir,

This is an unusual complaint but none the less, we think you should know what is going on at the Grand Bahama Shipyard.

On the 21st of August, an incident took place where management terminated two of the unions Shopstuart's unjustifiably.
As a result, the situation is now getting out of control. The Union was only asking for the two Shopstuart's to be reinstated but management, after knowing they were wrong and being told by members of the Government's Labour Board, has refused to reinstate them after being advised by the Labour Board to do so. The action now, by the union is to push forward on a Strike Vote set for the 17th of September, 2009. We are asking you to intervein and stop this matter from going any further. The only thing to stop it is the reinstatement of the two Shopstuasrt's.

Yours sincerely,
Concerned

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Donna
,
Nov 14, 2008 6:26 pm EST

I was on the March 29 trip... You forgot to mention how it smelled of sewage for 2 days. It was the worst vacation of my life... I have 2 pages of horrible things and will not use the 25% off coupon because I would rather work than spend a vacation on this poor excuse of a business. I hope everyone stays way clear of Carnival. I'm going to tell EVERYONE to NEVER go on a carnival ship. I'm so mad at how they handled things (one thing was my husband was thrown off a horse during an excursion and it took the ship 24 hours to check on him!)... I'm not even going to spend my money on any of their other businesses. (holland america was going to be our next cruise... not now).

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Jacqueline & Evelio
,
May 23, 2008 12:22 pm EDT

Dear Madam & or Sir:

I responded to your survey and wanted to expand on my answers of not being totally happy with your cruise.

My first incident occurred with my 12 year old daughter . I signed her up on your Carnival camp program for her age group. When I went to pick her up they had her and other children on a small stage practicing as far as I was concerned on how to say or create pick up lines.
Your director in charge of their group I believe her name was Nellie she was from Croatia.
She had my daughter and two more girls on one side of the stage and the same number of boys on the other stage.
She asked contestant #1 ( to the boys) " If you wanted to meet contestant number one what would say?
Contestant number one responded " That she is pretty and I like her dress"
Carnival Counselor: " contestant #2 "What would you say to contestant #1?
Boy #2 responds " That contestant number one is a liar and that I would not pay .25 cents to be with her."
At that point everyone in the room starts laughing and the kids are cheering him on the counselor continues to contestant number three as if nothing offensive happened.
I pull my daughter off stage and send her to her dad who was at the arcade and waited to see the outcome of this ridiculous display of 12 year olds trying to give each other pick up lines and insults with this idiot of a counselor not correcting the situation at all.
The outcome Counselor named contestant number #2 boy as the winner for the best answer because of the applauding.
This should have been a moment for her to correct this little jerk and explain to him that girls are not purchased and that derogatory comments should not be addressed to anyone.

I waited for all the children to exit and spoke to the counselor and told her she allowed this boy to ridicule my daughter in front of everyone and that she was promoting pick up lines and solicitation among 12 year olds and that her behavior was apprehensible.

At no point did she ask for an apology or ask to speak to my daughter to explain anything of course my daughter did not return . Every time she ran into one of the kids she would remember and would start crying again.
So thank you for the well supervised camp carnival cruise. Let me not mention that also my 6 year old was allowed to call us 10-15 minutes after we would drop her off to come back and pick her up because she was so bored. This little girl is a straight A student goes to school full time she is in the 1st grade, participates in soccer and dance, and never calls us to pick her up.

Your camp counselors should take lessons from your counselor from England that took care of my over active 10 year old . She was bright, energetic, fun, caring and very in tuned with the kids. He loved her.

So here we were really relaxing on your cruise with a hurt 12 year old and a bored 6 year old thanks a lot!

But let me not forget the garbage bar filled with bloody kotex in the open hall, and that I complained 3 x so some one would tell that passenger to stop discarding them in the hall & the "Real Gold Jewlwery For Sale" That when I asked your gift shop girl " Is this pure real gold?' I was told "yes it is" That was a bold face lie. I have the pictures to show of the real Gold deceptive sales writing & the Kotex!

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Carnival Cruise Lines upselling!

My husband and I decided to take a cruise for our honeymoon. We were first time cruisers and relied on the vacation specialists at Carnival to help us get the best out of our experience. Carnival provided us with our very own vacation planning specialist. He was very pleasant and helpful and answered all of our questions and helped make the process easy.

My husband has ALS/Lou Gehrigs's Disease and is 99% wheelchair bound. In speaking with our vacation specialist I stressed the need for a wheelchair accessible room with handicap bathroom. He stated it was no problem. He actually told us that for a little more, he could upgrade us to a balcony suite. I asked him over and over again about the wheelchair accessibility and handicapped accessibility for this room, and he stated it would be the same, the room itself would just be bigger. We thought this sounded good and booked it. We were really excited about our trip.

We got the the ship, check in was a breeze. We got to our room and the wheelchair could not fit through the door. There were no rooms available. The ship was full. My husband is six feet tall 260 pounds. I am five foot three inches. To get him in the room, I had to help lift him out of the chair, help him balance and have him lean on my shoulders to walk him over to the bed to sit down. I then checked the bathroom. The was about a foot step up into the bathroom. This was going to be another problem. It was. For the next four days, It would take us a half an hour to just get my husband into the bathroom to take a shower. Then another 20 minutes to get him out. He needs assistance using the restroom and so every time he needed to go, we had to go back to our room. I had to lift him from his chair take him to the bed so he could use the urinal we brought so he wouldn't have to try to get up into the bathroom.

Overall we had a good time, we didn't let these things ruin our honeymoon, it just made it a little harder to enjoy. I now know a little more about cruising will never let this happen again.

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Carnival Cruise Lines humiliating treatment

My wife and I are booked on a cruise to Mexico which leaves on January 9th, 2008.

About two weeks ago my wife fell off a ladder and broke five ribs. I am 78 years old and she is 73 years old. At our age that is a pretty serious injury, of which I am sure you are well aware.

My wife called Carnival and explained the situation. She then asked if it were possible to postpone the cruise to a later date. She was informed that to cancel the cruise would entail a fee of around six hundred dollars. My wife explained that she does not wish to cancel the cruise. We are both very much looking forward to this cruise. She was told that it did not matter, she would still have to pay that fee if we did not go on the cruise as scheduled. The person she spoke to kept saying that this was the standard cancellation fee. The person she spoke to would not accept the fact that we did not want to cancel the cruise. We simply wished to go at a later date due to my wife's injuries. The person she spoke to became more and more belligerent bringing my wife almost to the point of tears. This person finally just hung up cutting my wife off in mid sentence.

To take a seventy-three year old woman who has suffered great trauma and severe physical pain, verbally abuse her and then hang up on her as she tries to explain her position, is certainly no way to engender good will and insure future business for The Carnival Cruise Line.

My wife is determined to take the cruise no matter how sick she may be because we cannot afford to spend that much money on nothing. But you may rest assured that anyone we meet on that cruise will know how The Carnival Line treats its senior citizen passengers.

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583586
30223, Georgia, US
Nov 01, 2010 4:09 pm EDT

i like weston already

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megsgram
Rock Hill, US
Jun 28, 2010 8:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Weston Duber is only after the atention he can get no where else. He is most likely a mean and unfriendly person with no one to care about his opinions so he bashes people in fouums as these. Weston-seek counseling-get a life or just stay off these forums. There-you got you 2 seconds of attention-now go away lol.

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dshp
, US
Jun 07, 2010 8:42 pm EDT

Weston Duber is a emotionally immature 10 year old boy, or a troll? hmmm...You will be old someday kid.

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Weston Duber
Eden, US
Oct 27, 2009 12:41 am EDT

Why tha hell do you old people think you should get special treatment my god get over yourselves you think ur special cas ur old? everybody else gets treated like that its the way this world is haha obviously they have to charge you extra if you try and cancel because they r loseing money on a room that could of been used, at least u went on the cruise tho

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Weston Duber
Eden, US
Oct 27, 2009 12:35 am EDT

Im sick of hearing about all you old people who complain about everything, if you hurt yourself its your fault. Mad old people hurt themselves cas they never get otta bed and when they do they are so out of shape that they cannot function right and yes that definately includes driving! Its like all you old people live to complain and not for much else.

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Tanya
,
Sep 27, 2008 4:22 pm EDT

I am sorry to hear that Carnival is not understanding towards your situation. They should not be charging extra fees to a customer who really wants to come on their cruise ship. I recently travelled with Carnival and my friend's mother-in-law had to go in for surgery because of her cancer. My friend asked Carnival to help him get back to the Netherlands in which case they charged him almost $1000 extra on top of his airline fees! They are ridiculous!

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Carnival Cruise Lines lack of proper medical service!

Sailed on September 1st, 2007 for a 7 day cruise with my mother who is 68. One of the first things that happen before you disembark is a fire drill, which is totally understandable. Well, its hot in September and there were a lot of people engaging in this fire drill~to make a long story short, my mother fainted right outside Floor 5 by the casino. I immediately called over to the bartender in the casino area to have the paramedics (or nurse) on board for help. She was out cold. She could have had a stroke, heat stroke, or possibly died, and no one showed up to help! Again, frantic calls to the bartender, who probably didn't know any English just looks at me with the deer in the headlights look. Finally a man stopped and stayed with me and my mother until she regained conscientious. I practically had to BEG for a wheel chair to get my mom back into the room. So much was just wrong with this cruise and I will not get into detail, but please be forewarned, I would NEVER go on this cruise line again, and this was my second cruise with them. BUYER BEWARE!

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Barbara DeZan
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Sep 28, 2007 6:35 pm EDT

I have cruised over 100 times and have about 58 on Carnival going back to 1977. My last 12 cruises have been on Carnival on various ships in the Carnival brand fleet.

With Carnival carrying over 3.3 million passengers a year and with it being the most popular cruise line in the industry, they didn't get that way by ignoring fainting passengers.

The poster was obviously panicked at the time her mother fainted. She DID get assistance from "a man" whom she did not identify. There are no medical people standing around in the public areas just waiting for something to happen. When a passenger is in medical distress, aid is offered immediately by whomever arrives first...meanwhile, a call goes to the physician quarters which is usually on a lower deck. It takes time for a medic to arrive.

Her mother obviously recovered but poster thought she needed a wheelchair. Again, wheelchairs aren't placed in corners around the ship; it takes time to get one to where the passenger is located.

It is not unusual for older people standing in the hot air to feel faint or to faint (I AM an older people, by the way - almost 70). There are other times when a passenger has been drinking him or herself senseless for a couple of hours before the drill and will drop like a rock once forced to stand upright for 20 minutes.

She said her cruise was awful and offered "Buyer Beware" at the end of the tale. She didn't elaborate on the awfulness but most cruisers are aware that Carnival has a vacation guarantee. If you are unhappy with your cruise experience before the ship reaches it's first international port, you can report it, be assisted off the ship at the next port and receive a full refund. She could have fled the "awfulness" if she wanted to.

To end, I feel that there should be a forum for people to spout off if they are unhappy with a service. However, I also think that one should look around, recheck the situation and calmly and objectively tell the story. I have NEVER had a bad or even slightly bad experience on Carnival - after 58 cruises. Have there been hairly situations? Sure. Ships personnel have always come through.

No cruise line is going to totally ignore a passenger, out cold, on the floor. Sorry, I don't buy the story.

Oh, and - by the way, ALL ships crew that works in passenger areas and comes in contact with them,are required to speak and understand English.

Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.

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