Carl's Jr.
reviews and complaints

Today is 1-30-08, At 3:30 today I went threw the drive through at a fast food place by my house, When I was taking my food out of the bag I found an ear piece in my food.

Cashier was friendly, food was great, but...
For the second time in two visits and with only two people in front of me, I waited in line for 15 minutes because there was only one cashier. The manager was too busy to talk to me becuase she was "the only cook".
I really don't mind standing in line to place an order, but if the one cashier has difficult customers or a long line, she should ask for another cashier to avoid having the customers wait and wait just to place an order.
As much as I love the food here, I will soon take a small downgrade and go to bk rather than face the agrivation of standing in a short line where I have to wait a long time just to place my order.
Carl's jr., please fix this.
Thanks.

My name is Sandra Cortez.
My son and I went to Carl's Jr about one hour ago just like we do at least once a week. I ordered 10 spicy chicken, one famous star with cheese, three guacamole six-dollar burgers(singles) and an order of zucchini. We waited about 10 minutes for our order and that part I understand. Our number was called and we were given one bag. That didn't look right so without going anywhere, my son and I checked the bag. We didn't have the 10 spicy chicken sandwiches. I went to the person who took my order and told her I was missing 10 sandwiches. She told the woman who put the order together and she checked. She told me I didn't order 10 spicy chicken sandwiches, she said I ordered ten chicken stars. To begin with, I know exactly what I ordered because there were 12 hungry people waiting for me at home, not including my son and me. I told the woman that I was sure of my order and that I didn't order 10 chicken stars, I didn't even know Carl's Jr. had them in their menu. That is beside the point, the employee became confrontational with me in front of all the customers who were waiting for their orders. I was not going to come home with the wrong order or with a short order, so I gave this woman the food and I wanted my money back. She never admitted that she made a mistake, she insisted that I was the one who order the chicken stars. I will never buy my burgers there and I will tell all my friends and family members to do the same. Maybe Carl's Jr should hire people who can take an order right and admit when they make a mistake. I am very unhappy and I expect someone to contact me regarding this situation.

Resturant was filthy, they were out of onion rings, food was cold, produce old, lettuce wittiled, burger patty was room temp, outside windows looked like they have not been cleaned in years took forever to get are food. I will not go their again. They are ruining the carls jr name.in times like this you can't afford to get bad service and product quality.