Menu
Carl's Jr. Customer Service Phone, Email, Contacts

Carl's Jr.
reviews & complaints

www.carlsjr.com
www.carlsjr.com

Learn how the rating is calculated

1.3 530 Reviews

Carl's Jr. Complaints Summary

37 Resolved
492 Unresolved
Our verdict: If considering services from Carl's Jr. with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Carl's Jr. has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Carl's Jr.. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Carl's Jr. reviews & complaints 530

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Carl's Jr. reviews & complaints

ComplaintsBoard
D
10:02 pm EST

Carl's Jr. no buns and no survey

I drove all the way over here to get some of the new sliders and was told there was no buns so there's no sliders. Great. So I ended up with a couple crappy fish sandwiches. They suck. Carl's sucks. What kind of a lame ads place runs out of buns. Then I go to the survey website and it says "coming soon". Really? Is that like the buns are coming soon too? How lame is that. [censor] Carl's Jr and your [censor] fish sandwiches. I sure as hell won't be coming back just to see if you got your [censor] together! Thanks for nothing you assboles

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
M
11:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. customer service

Came into carl's# (1100509) hoping to get service so all I can see was only 2 employees. After waiting for about 10 min to get service I ask if any would be taking my order the supervisor maria just look at me and ignore me. Then after another 5 min wait she comes to the cashier and says can I help you and then she walks away as I start to order. Then comes back and asks me again for my order. And we asked if it would take long to get our order as it took them to take our order and her andswer was I don't know. That is just ridiculous 😡

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
F
5:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. management

I went to the one on 4140 Clydesdale Pkwy, Loveland, CO 80538 on 2/6/18. I experienced the most awful encounter with the piece of [censor] manger named Zach! He started cussing, yelling and throwing things at his employees and came out to the lobby yelling at every customer to get out. He said he was closing the restaurant for the day. He even kicked out all his employees outside to make them wait in 30 degree weather and didn't even let them grab their belongings. Apparently this is not the first time he has treated his employees like this and it has been reported to corporate several times with no action taken. I've tried calling them myself but they answer and hang up right away. When I tried to step I was asked by an employee to not call the cops because it would make it worse and fear of losing their job.

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
V
9:02 am EST

Carl's Jr. service. and product

I went through the drive through on Ave J and Serria Hwy in Lancaster. Ca. The lady asked me specificly if i would like ketchup and i told her yes. As i left the drive through after spending 31$ there was no ketchup in my bag. Now. I am stuck on my way to wotk eating dry hamburgers that are extreamly hard to eat and swollow. When i called and. Complained she haf nothing to say or offer to make things right. And this is a resturant that i frequently visit most often 2-3 times a week. Im very upset about this experience as it is not the first.

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
V
5:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. service

Every Saturday and Sunday we go to Carl's for breakfast. One morning at 6:15 we saw an employee asleep in dining room and the doors were locked. Next weekend at 6:30 no one unlocked the door. This weekend 6:50 doors were locked and lights out. We LOVE Carl's . How many customers has Carl's lost because of the same reason but didn't let you know? We will send photos next weekend.

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
N
9:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. service

Your restaurant on State x Stetson in Hemet CA., did not provide service when my family entered your store. There was no one in line and we waited approximately 5-7 mins before someone approached us. Moreover, the person who finally waited on us could not speak English. Do to the poor service and language barrier, we left before I became more upset. We do not eat at fast food chains often, but when we do we usually have good service. Please address this issues so u don't lose additional business.

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
I
7:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. $5.00 meal was horrible...

Went to Carl's Jr in Tomball, Texas and got 2 $5.00 meals (burger, fries, onion rings and a cookie w/drink) That was the worst meal I have ever had. The burger was tasteless, the onion rings and fries tasted like they were deep fried in month old oil. Very very disappointed. The only thing that was good was the cookie and the drink. I have been to Carl's before (in Tomball, Tx) and the meal was very very good...

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
C
4:47 pm EST

Carl's Jr. complaining about our checks

Never get our checks on time. Today I was supposed to get my check and cant all because you guys made a mostake when making our checks. So why do the employees have to suffer when we work our butt off for our money and cant get it when we are suppossed to. You guys need to do something about this. Its almost every payday that theres a problem because of you guys. You need to fix ur end on how the checks are made. We shouldnt5 have to suffer because of your problems!

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
T
1:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. wrong meal served

Dec 12/29/2017 store # 1100475 oxnard ca 480 n rose ave client # 47 / 3950

I ordered a $5, 00 box meal # 2 chicken tenders but was given a cheeseburger meal instead. By the time i discovered that fact i was miles away and couldnt return it. I do have the receipt showing that i indeed ordered chicken tenders and pictures of the cheeseburger that was actually served along with receipt id desired.

resolution desired full refund

Read full review of Carl's Jr.
View 0 more photos
Hide full review
ComplaintsBoard
S
1:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. customer service

Tuesday December 26 in the evening I felt hungry and in a good mood I was happy and wanted to try out Carl's Jr. For the first time we'll I'll tell you this the experience was bad! The food was good but the teenagers customer service was horrible! He was a frizzy haired lightskine toned African American with freckles that not only smelled of cigarettes in his breath but was rude and none welcoming as if he hated his job! Please fix this issue If there's 1 thing Look for in fast food is the customer service and this one was horrible!

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
J
12:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. service

I wanted to eat some Carl's Jr. So I went to the closest one to me and tried to go through the drive thru but it was closed so I went inside and ordered my food with Edward. E and 15 minutes later I asked where my food was and the woman replied to me if I have a complaint to tell customer service and I was very angry at the response I asked for a refund and she was telling me it's not her fault she asked her supervisors that she needed more workers. I left and while I was leaving Edward told me too come back because he was making the food and was almost done I said no and I got into my car and he came running out with the food and he apologized when he did nothing wrong at all and he was the only one working and not slacking off like the other workers and so far I'm not planning on coming back to eat here.
I haven't get received my refund back

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
A
9:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. drive thru cashier

Carl' JR, I want to let you know that today 12/23/17 at 1:42:54 time I went to drive thru. I placed my order I ordered 2 spicy chicken combos and another burger combo that I don't recall which one so, I was placing my order I asked the youn lady cashier to read my order and she forgot to add an extra spicy which was fine I said yes I need an extra. I wasn't finished and she cut me off rushing me so she can take the order of the car behind me. And I told her I wasn't finished and requested my fries criss cut instead of regular. When I got to the window when she handed my debit card she handed it in a ride way. She gave me the wrong drinks and I told her I wanted 3 cokes not sprite. Mind you I have 3 drinks to carry and I asked her to give me a cup holder and with an attitude she told me I quote her "we don't have any cup holders". It's so ridiculous that Carl' JR doesn't have any cup holders for 3 medium drinks. She didn't have the decency to say sorry they ran out but no she said they didn't have any. Then she told me that pull over for my order and I made sure to tell her that I needs ketchup in my order and she hurried up and closed the window. When her manager came out I told him the incident that I wasn't satisfied with the young ladie's attitude and he neeed to train his employees better. I'm not sure if manager will do something so I had to come you corporate. Unbelievable when I worked at El Pollo Loco years ago, I always made sure customers were satisfied and was very friendly. I want you to be aware of this so you can please have some training with young employees to be polite and always have good customer service. Sorry is not a hard job to do. The location this incident happened is located at 271 East Willow St. Long Beach, CA their phone number is [protected].

Thanks for your time

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
R
6:26 pm EST

Carl's Jr. t-mobile tuesday offer

I'm not much of a coupon clipper, but T-Mobile sent me a Carl's jr coupon for a free lunch. The online coupon clearly states it is valid until 12/25. Today is 12.19. The guy working would not honor it. He AND the manager on duty said they only accepted the coupons on Tuesday.

I bought my lunch, but both employees treated me very badly. I mean, VERY BADLY. At the very least, I believe your staff needs counseling on how to handle these situations. The location was Thousand Palms, CA 92276.

Clearly someone has been mis-informed.

Is T-Mobile mis-informed or is it the Carl's jr staff? I saved the coupon and circled the expiration date:

https://drive.google.com/open?id=1QJIJbjbkWdsWeZ2cbEVg12m4e6KhzdWm

Read full review of Carl's Jr.
View 0 more photos
Hide full review
ComplaintsBoard
K
9:51 pm EST

Carl's Jr. bad food and service

After waiting almost 20 minutes and drive-through I ordered a famous star with cheese no mayo and a criss cut by I paid $8.08 when I pulled up to the window she didn't even have my order right she tried to give me someone else's food mind you this was the manager when I corrected her told her what my meal was and what my price was then she had found my food when I did get it I didn't open it until I got home cuz I live across the street in the apartments it was uncooked cold like it had been made earlier in the day I know because I worked in fast food so I know how they do not like to throw away food and so they'll give it to the next person that workers when I called back Maria who is the supervisor manager whatever would have you she was very rude unprofessional and hung up in my face when you're dealing with customers first thing customers always right I would give this Carl's jr. A negative 5% all for her when she could have just fixed the problem Maria continue to say she runs things the way she wants to there I thought I might want to let you know that your customers are being dealt with in the most unhealthy an uncomfortable way don't know about you but I don't like eating undercooked cold food

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
K
7:15 am EST

Carl's Jr. employee extremely rude

We came in once and he had us wait at the register for 5 mins while he talked to co-workers. After that we stopped performing the courtesy of dumping our trays and leaving them on top of the trash receptacle. We come in tonight and he asks, "Are you going to leave me a mess this time?" In an extremely rude tone. Before we can answer he says that again. My friend said, "We'll clean it" He then replies with, "If you're going to leave another mess then you can eat somewhere else." So we left and you lost two customers who regularly ate at the establishment. There has been a pattern of extremely poor service. From entering the establishment to receiving our food was about 20 mins in an empty restaurant. This employee never once asked us politely to dump our trays. If he had I would have complied happily but no it's a sudden and aggressive, "clean your messes or don't eat here" This occured at the warner ave restaraunt in huntington beach. As far as I'm concerned that place doesn't exist to me anymore as long as that employee is at that establishment. I didn't catch the employees name but the incident occurred at about 7:00 pm December 15.

Read full review of Carl's Jr. and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sulphur7
, US
Dec 16, 2017 9:16 am EST

Your business will not be missed! Common sense and common decency dictates that you clean up your own mess. I am glad the employee said something to you about being a slob. It is not only unfair to the employees, it is unfair to other customers (people like me) who have to come behind another grown adult and clean up their mess so that I can have a clean table to eat at.

ComplaintsBoard
D
8:12 pm EST

Carl's Jr. unethical behaviour 'etc etc

Todays date is December 13-2017 5:38 pm .I went to Carl's Jr on Ajo and Park in Tucson, Az . We ordered 3orders of the six dollar burger's with no onions and cheese ! 3 orders of fries 3 shakes, But not once but twice they messed up our order, Then we come home there's no fries they put onions and cheese on our burger's and then we find hair in one of the BURGERS ! We can't proof anything cause the cashier took our receipt and crumple it in front of us BAD ATTIDUDE !

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
D
10:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. discriminating manager against a 19 yr. old with learning disability!!!

My experience? Well, to be completely honest without being absolutely [censor]y... That was the most disgusting, unprofessional and obviously uneducated "hiring manager" I have ever came across in my 37 years! When I say uneducated, i'm speaking in regards to the fact that she clearly was never taught how to speak to other people. (Customers & her employee's) it's no wonder why they all looked like they hated their job. It showed by the amount of time it took for anyone to help me and their approach was "you need something" after 10 minutes of standing at the counter in a almost empty restaurant. Enough about that complete lack of respect... I'm going to get to my real issue that is most definitely going to be a serious situation for carl's jr. I'm not going to allow this to be hushed nor made to be a small matter!
This was 100% discrimination at it's finest! So let me begin from the start of this "managers" unprofessional attitude and management skills. On [protected], I brought my son's bestfriend (Who is living with me) gaven seely up to the "equal opportunity" establishment as he was requested to at 4pm that afternoon for a interview after she told him to go online and fill out a application on snagajob.com. We arrive, he walks in, only to walk right back out and say that the person told him they didn't have time at that time of day and to return the following day at 3pm. I reluctantly agreed knowing the end result. Honestly any professional manager... Well anyone with any kind of respect would of called him and explained that to him with a better day and time considering she had called him 2 times prior and the fact that I am on oxygen 24/7 and took the time to go up there... Not complaining bc I did it for him. Its just a little something called consideration. We return the next day 15 minutes til 3pm. I decided to go in with him to explain gaven's disability and to reassure them that it does not reflect his working ability. I was approached by a manager named daniel who was very polite, understanding not to mention respectfully considerate. I was not trying to speak for him for his interview or be his interpreter so to speak, however I will let them know prior bc he's pretty much my son. I felt I had too bc multiple times he was let down due to the way he speaks and writes. So we talked, shaked hands and I stepped aside. That manager was actually clocking out to leave and informed us that the other manager would be doing the interview. I can not remember her name and her name tag was covered with the apron. I then purchased 3 shakes and waited forever for that to occur. Finally after 15 or so minutes had past, I got the attention of the cashier and politely ask her to tell the manager gaven was there only bc so much time had passed I didn't want her to think he didn't show up. Before the girl could even respond to me the "manager" in question literally screamed at me from the prep area saying I already interviewed him yesterday! When I say screamed... Yes a very loud rude scream. I said ok and that's when gaven said "ma'am, the lady from yesterday asked me to come back today"... This is where I have the most problem with... This woman, who is clearly much older, starts screaming even louder while she began to approach the both of us saying "yeah that was me and I told u then I didn't have time". She actually put her hand up and said "i'm don't have time right now plus I ain't made no decision bc he ain't got no experience." I asked her to plz lower her voice and was trying to explain to her what I told the previous manager but then she looked at me crazy and said "ain't nobody gonna hire him!"
I was mortified that someone could treat another individual that way, not to mention she knew he had a disability. We were also paying customers as well. I looked at gaven and told him we were leaving and looked at her and said that I was most definitely reporting her! Thank god the only other customers that we there when we arrived we're still there. It was a father and his daughter. I then got in my car and called corporate right then and there sitting in the parking lot at 288 strickland dr in orange, tx. I spoke with a very helpful and compassionate representative by the name of mario martinez. He apologized and told me that was uncalled for and a level 1 something and it was discrimination from the sound of it. I know it was bc a girl came in for a interview and was brought straight back and boy was she respectful to her!
While I was on the recorded call with corporate, the gentleman who was in the establishment with his daughter approached my window and told me that if I needed him to testify to the incident that he was absolutely willing. I was given his business card. His name is joseph bryan and he owns veteran construction.
I m grateful he was a witness to the disrespectful, discriminating individual who y'all have respresenting carl's jr. I'm a veteran myself and i'm also disabled waiting on a double lung transplant. I have never seen or dealt with such behavior from a person who is suppose to be an example to others. I wanted to say a lot to her but I have more respect than that and obviously better morals. I served for this country and I will not stand back and watch her get away with this! Absolutely not! She just gave carl's jr a very bad name. I will find out her name and I will let it be known. I know from what I went through and heard... That was her everyday attitude and work ethic! If anyone needs to reach me for futhur details, etc... My cell # is [protected]... Home # [protected] and gaven's # is [protected]. My email is [protected]@gmail.com or [protected]@yahoo.com.

I hope y'all contact the witnessing customer and I hope the individual is certainly no longer representing carl's jr.
Because of her lack of respect or professionalism, gaven now has to start over bc he called to cancel another interview that was scheduled at lil ceasers bc he thought he would be hired considering the fact that he was told they were hiring on the spot and on the spot interviews by me bc I seen it online say that and called before he walked into his interview that faithful day. The manager told me herself they were. I can prove that too. I knew exactly what they were doing to him and it pisses me off and y'all should be embarrassed that a person like that wears y'all's uniform!

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
J
12:02 pm EST

Carl's Jr. homeless living in restaurant

You have a homeless person aka conman living in this restaurant, when I arrived to eat my daily monster bisquit,
He came walking accross from the corner of lowes lot carrying a coffee pot, when I sat down I observed his "office setup" on the table. (He had left to get the coffee pot and was returning, to his undisturbed reserved table.)
I observed as he proceeded to move to a window seat and plug in the coffee pot. Dont worry the man that takes a bath in the sink in the mens room,
He stinks like smoke plus undescribable other smells,
I observed as he proceeded as sanitarily as he obviously knows how to wipe down two tables with napkins.
Preparing the area for your next customer to sit without being able to know he was there.
The prime real estate your restaurant sits on is a great place for him to park his wagon or shopping cart right out front for all to see from the busy street.
I would send you pictures but it only allows one. You can see the coffee pot in it and the cord is plugged in.
I have another pic of him eating from a jar that he warmed up on the coffee pot.
I have talked to others he has bothered, they dont eat here anymore.
There were 3 couples having a conversation about a man that was causing some trouble at their churches bread basket, I excused myself and said are you by chance speaking of a guy called jerimiah, one lady said "has he caused you trouble to?"
He has interupted my meal for the last time asking for a handout.
I wont try to eat my food with the foul smell coming from the next table. (I like sitting in the corner to catch up on the news)
I wont go to the other isle to go around his office.
I wont wait in the restroom again untill he finishes his bath.
It does not matter what time of morning or evening, since he lives here, (My estimation is 12-14 hours a day) his presence cant be avoided except for when I see his buggy parked out front, I go somewhere else.
I asked a worker if there was a manager on duty, she said "I am a manager" when I looked at the nametag it said shift leader? I guess they are equall.
I have spoken to this person in the past, even bought him meals on occasion, and given him money.
When he told me they feed him here, give him free coffee.
He proceeded to smart mouthed me because I didnt want to give that time, he still continues to smart mouth me when I come in... I am a customer and spend my money sometimes twice a day here, if you support this disfunction and disrespect, it is the same as carls disrespecting me. I have never been the recipient of free food or free rent nor do I expect it.
I am going to help you all out and speak to the health department.
If there is anything I can do to help id be glad to.
In the meantime while this store is a homeless shelter, I refuse to patronise it.

Read full review of Carl's Jr.
View 0 more photos
Hide full review
ComplaintsBoard
L
10:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. unethical behaviour from manager

The manager at restaurant store number 1100152 address 1888 w ramsey st in city of banning ca 92220.was very very rude on the 12/2/2017 at 6:22:06 pm . 12/02/17 15:05:12 Inv #000066 Appr code:171834 Apprvd: online Batch#:336001 Retrieval ref.#:[protected]. phone number [protected] . not only was she rude she also had the people in the car that was in back of us yelling cuss words at us honking their horn at us and even started to get off their car and come up to our car to do some thing to us we was given cold fries and we didn't get all of our order I can not believe how we was treated I would never in my life recommend any body to this place to eat very poor services if she don't like her job then she should not be working there she has poor people skills sad to say but its the truth. [protected]@gmail.com you can reach me at this email thank you

Read full review of Carl's Jr.
Hide full review
ComplaintsBoard
A
3:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carl's Jr. found a screw in my drink

I visited Carl's Jr yesterday on November 30th 2017 at approximately 730pm. The location I went to was on 8313 W Roosevelt St, Tolleson, AZ 85353. My meal came with a large soda and when I got to the end i popped off the top to chew on some ice. By this time I was in a different county because I drive for a living...I go for some more ice I feel a foreign object in my mouth and spit it out. I am outraged and shocked to find out there was a screw in my drink. This is unacceptable and will be following up with a letter from my attorney. Attached is a picture of what was in there - A. Villa

Read full review of Carl's Jr.
View 0 more photos
Hide full review

Carl's Jr. In-depth Review

Overall Rating: I would give Carl's Jr. a solid 4 out of 5 stars.

Website Design and User Experience: The website design of Carl's Jr. is clean and user-friendly. It is easy to navigate and find the information you need. The visuals are appealing and the menu is well-organized. Overall, a great user experience.

Menu Variety and Quality: Carl's Jr. offers a wide variety of menu options to cater to different tastes and preferences. From classic burgers to innovative creations, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Pricing and Value for Money: The pricing at Carl's Jr. is reasonable considering the quality and portion sizes of the food. While it may be slightly higher than some fast food chains, the value for money is definitely there. The taste and satisfaction you get from the meals make it worth the price.

Customer Service: The customer service at Carl's Jr. is generally friendly and efficient. The staff is attentive and helpful, ensuring a pleasant dining experience. However, there have been a few instances where the service could have been improved, but overall, it is satisfactory.

Cleanliness and Ambiance of the Restaurants: The restaurants of Carl's Jr. are usually clean and well-maintained. The ambiance is casual and comfortable, making it a great place to enjoy a meal with friends or family. The seating areas are spacious and the overall atmosphere is inviting.

Speed and Efficiency of Service: Carl's Jr. prides itself on its fast service. The food is prepared quickly and efficiently, ensuring minimal waiting time. The drive-thru and takeout options are also convenient for those on the go.

Health and Nutrition Options: Carl's Jr. offers a range of healthier options for those who are conscious of their dietary choices. From salads to grilled chicken sandwiches, there are alternatives to the classic burgers. The nutritional information is also readily available for customers to make informed decisions.

Special Offers and Promotions: Carl's Jr. frequently offers special promotions and deals, making it more affordable for customers. From combo meals to limited-time offers, there are always opportunities to save money while enjoying a delicious meal.

Online Ordering and Delivery Experience: The online ordering system of Carl's Jr. is easy to use and convenient. The website is responsive and the ordering process is straightforward. The delivery experience is also reliable, with prompt and accurate deliveries.

Social Responsibility and Sustainability Initiatives: Carl's Jr. has taken steps towards social responsibility and sustainability. They have implemented initiatives such as using cage-free eggs and sourcing ingredients from sustainable suppliers. However, there is still room for improvement in this aspect.

Accessibility for Individuals with Disabilities: Carl's Jr. strives to provide accessibility for individuals with disabilities. The restaurants are equipped with ramps and accessible seating areas. The staff is also trained to assist customers with special needs.

Loyalty Program and Rewards: Carl's Jr. offers a loyalty program where customers can earn rewards and exclusive offers. By signing up, you can enjoy benefits such as free food and discounts. It is a great way to show appreciation to loyal customers.

Mobile App Functionality: The mobile app of Carl's Jr. is user-friendly and convenient. It allows you to easily browse the menu, place orders, and track your rewards. The app also provides notifications for special offers and promotions.

Availability of Drive-Thru and Takeout Options: Carl's Jr. offers both drive-thru and takeout options, making it convenient for customers who are on the go. The drive-thru service is usually quick and efficient, while the takeout orders are prepared promptly.

Consistency across Locations: Carl's Jr. maintains a consistent standard across its locations. The quality of the food and the service are generally reliable, regardless of which restaurant you visit. This ensures a consistent dining experience for customers.

Feedback and Complaint Resolution Process: Carl's Jr. values customer feedback and has a process in place to address any complaints or concerns. They encourage customers to provide feedback through their website or in-store. The resolution process is usually prompt and satisfactory.

Innovation and New Product Development: Carl's Jr. is known for its innovative and bold menu offerings. They frequently introduce new products and flavors to keep things exciting. This commitment to innovation sets them apart from their competitors.

Local Community Involvement: Carl's Jr. actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back to the community.

Competitor Comparison and Differentiation: When compared to its competitors, Carl's Jr. stands out for its unique menu options and bold flavors. They differentiate themselves by offering innovative creations that are not commonly found elsewhere.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Carl's Jr. customer service

Phone number

+1 (877) 799-7827

Website

www.carlsjr.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Carl's Jr.?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Carl's Jr. Customer Service. Initial Carl's Jr. complaints should be directed to their team directly. You can find contact details for Carl's Jr. above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Carl's Jr.. Discuss the issues you have had with Carl's Jr. and work with their customer service team to find a resolution.