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Carlos O'Brien's Mexican Restaurant
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Carlos O'Brien's Mexican Restaurant
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5.0 2 Reviews

Carlos O'Brien's Mexican Restaurant Complaints Summary

2 Resolved
0 Unresolved
Our verdict: With Carlos O'Brien's Mexican Restaurant's perfect complaints resolution rate, you can expect exemplary service. However, it's beneficial to read beyond the numbers. Explore detailed customer reviews to understand the context behind their success. Familiarize yourself with the full range of services offered by Carlos O'Brien's Mexican Restaurant and prepare clear communication for any interactions. Keeping a personal record of your dealings will help you navigate their services effectively and ensure your satisfaction with their performance.
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Carlos O'Brien's Mexican Restaurant reviews & complaints 2

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Newest Carlos O'Brien's Mexican Restaurant reviews & complaints

ComplaintsBoard
J
7:34 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carlos O'Brien's Mexican Restaurant Very dissatisfied

I have been eating at Carlos O'Brien's for the past 20 years and never before have I experienced such horrific service than this past Cinco De Mayo. The waiter was so incredibly rude our family should have just walked out. My mother and father who are both 70 were with my family on this day. The waiter was walking us back to seat us when my mom asked if we could please sit at a table. As we reached our table the waiter has the NERVE to say to my mother "You could have told me ahead of time that you wanted a table!"

If that wasn't enough an elderly couple along side of us asked the same waiter if they could get their drinks. He replied to them with his one badaged arm " Look I can only do so much!" He was repeatedly rude to our entire table for the duration of our meal. I did speak to the manager who could only say " I am sorry'. Your sorry! I feel this could have been handled in a more appropriate manner. I was not looking for a free meal, it would have been nice to have the manager come over to our table and speak to my mom. This is one DISSATISFIED customer.. It will be along time before I attempt to even eat at CARLOS O'BRIEN'S again. ADIOS CARLOS!

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ComplaintsBoard
L
4:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carlos O'Brien's Mexican Restaurant Awful service

I have been eating at Carlos O'Brien's for the past 20 years and never before have I experienced such horrific service than this past Cinco De Mayo. The waiter was so incredibly rude our family should have just walked out. My mother and father who are both 70 were with my family on this day. The waiter was walking us back to seat us when my mom asked if we could please sit at a table. As we reached our table the waiter has the NERVE to say to my mother "You could have told me ahead of time that you wanted a table!"
If that wasn't enough an elderly couple along side of us asked the same waiter if they could get their drinks. He replied to them with his one badaged arm " Look I can only do so much!" He was repeatedly rude to our entire table for the duration of our meal. I did speak to the manager who could only say " I am sorry'. Your sorry! I feel this could have been handled in a more appropriate manner. I was not looking for a free meal, it would have been nice to have the manager come over to our table and speak to my mom. This is one DISSATISFIED customer.. It will be along time before I attempt to even eat at CARLOS O'BRIEN'S again. ADIOS CARLOS!

Read full review of Carlos O'Brien's Mexican Restaurant
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(480) 367-0469

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