[Resolved] / unethical behaviour

United States

1/8/17 I ordered a Thetford 31112 repair kit for 22.97 no shipping charges until you enter location. when I checked my paypal account it totaled $ 92.97, this is a kit with about 4 rubber seals and the shipping is $70.00, I've had a motorcycle shipped cross country for that amount . I wrote them a email, filed a resolution on paypal finally a lady called early yesterday 1/9/17 and she told me it would be taken care of in ten minutes, well that didn't happen so I just got off the phone with Ves Marcado and he says he will leave someone a message he also told me there was no notes regarding the call from yesterday is that not a surprise ...I'm waiting for my refund.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • CarId Customer Care's Response, Jan 25, 2017

    Hello William,

    My name is Greg and I am the Voice Of Client at First of all I want to apologize, that you were incorrectly quoted and charged on shipping of Thetford® - Aqua Magic® Bravura Mechanism Repair Kit. I do apologize for that mistake and I am sorry for all inconvenience it had caused to you. I looked into your profile and figured out, that the request to refund you immediately was submitted. I will make sure to issue a refund to you today, the 25th of January.
    I also calculated the correct total for the product. It is $36.08 delivered to your door. Please email me at greg.[protected] if you want to reprocess the order.

    Once again, I do apologize for that mistake.

    Voice Of Client at

Jan 24, 2017

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