CarId
reviews and complaints

CarId is the worst company I have ever dealt with. They are crooks who sell used, broken, parts as new, and parts that don't fit. They then refuse to issue an RMA within 24-48 hours as their Return policy states. They will ask you for photos of "proof" over and over again over a span of weeks. They will hang up on yet, claim they never got your email, claim they didn't receive email attachments, claim they can't click on a link in an email, etc. Either they are extremely stupid, or they are purposefully following a script of deliberate delays; my guess is it is both. They pass off your case to a new employee every day.

I ordered a set of car seat covers for my Mazda MX-3 from CarId.com

On 9/17/2016 we tried to install them on my car seats, where we discovered that some of the car seat cover buckles were broken and that they did not fit my seat, even though the CarId website said it would fit my car. Since the buckles were broken, it appears that I received a used / previously returned item.

On 9/19/2016 I contacted CarId about a refund. As of today, 9/28/2016, they refuse to issue me a RMA# and return instructions so I can receive a refund of $114.72. I have called them 3 times, online chatted with them 2 times, and sent 15 emails. Still no RMA and no return instructions, and no refund. They insisted on receiving photos of the covers and the broken buckles, which I have now sent 4 times and my car's VIN. In addition, they want photos of the interior of my car, which I have sent them 3 times.

So far I have dealt with John Pa, Monica Turke, Megan Gol, Victor Leon, Hannah Kort, Eli, and Monica, none of whom have done anything but play dumb.

I filed a complaint about CarId.com with my credit card company, filed a fraud case with the New Jersey Division of Consumer Affairs, at https://www20.state.nj.us/LPSCA_COMPL/, and am looking into various legal options.

I have filed a dispute with CariD for $166.23 charged on 8/15/16. i have emailed CariD and have also left 2 voicemail with the supervisor for CariD and haven't gotten any responses. On the original receipt the confirmation email said they would attempt to deliver 3 times and after that my bumper would be returned. they said nothing about needing to set up a delivery time nor did they ask for a phone number with me i expected it to be delivered to the shipping address i provided. I received the email stating they tried to call me on a very old number im assuming they got off of my paypal account and that email went to my spam folder and i didnt see it. Once i looked in my spam and saw they tried to contact me i sent an email back and i called the freight company and they told me that the seller told them since they didnt have a phone number they should take it to the junk yard..they never tried to deliver the bumper to my shipping address which was just 15 minutes away from the freight companies main warehouse. The freight company said since technically CARiD is their customer not me that they have to do what CariD told them to do which was to take it to the junk yard. I called CariD and was told to leave a voicemail for the supervisor which i have done twice with no response. I want my money refunded as I never received my bumper and CariD wasted their own time and money by telling the freight company to send the bumper to a junk yard.

I have ordered a part from CARiD and decided to cancel my order because I found the same thing somewhere else for a better price. I called customer service and they asked me to call later.
When I called again I was told to leave a voice mail which I did. No one contacted me back so I had to call myself again and when I did they said that my order was already shipped.
Very poor customer service.

Zero stars!

The absolute worse online seller i have ever dealt with ever! Carid sent the wrong part, it happens. I was happy to send back their mistake i'm not happy about their failure to issue me a $180 refund for their mistake. Run from this site with your pockets zipped. Carid is the poster child for how to screw over your customers. Buying from carid will be the worst decision you will make. You have been warned!

Multiple phone calls, emails "and" their part returned and still no refund! Spend your time and money getting the parts you need and the repairs made not fighting to get your money back. You'll be money ahead and your vehicle will be fixed! Don"t waste your time or money on carid!

Purchased tire & wheel package plus lift kit 3/28/2016 estimated ship date was the 3/39. I called on March 30th to find out the status of my order, being that it was not shipped yet. I asked to see if possible if I can switch my tires for M/T tires. I was told the tires were in stock and I would have to pay an additional $100 to change the order for these tires. About a week later I called to see the status of my order and was told then the tires would be shipped out on April 13th. I was really upset at the fact that the order had to be delayed again but I had no choice but to wait since they would not cancel my order and refund me my money. On April 13th, I contacted them again to see what the status of my order was. I was told there was going to be another delay because they did not have the tires. I made a complaint and contacted a supervisor, which told me they were going to get me tires shipped from another branch in Texas and have it shipped immediately. I did not want to wait but since they did not want to refund me I had no choice. I contacted them on April 18th and was told by a supervisor it would be shipped today April 18th. I was told I would receive an email with the tracking info by the end of the day. On April 19th, I contacted them again regarding the tracking info since I did not receive the email with tracking info. I was told by a representative that unfortunately there has been another delay with the tires and that it should be shipped out by the end of the week. I demanded for a refund and to speak with a supervisor. I was told there were no refunds and there was no supervisor available. I do not understand where in what job there is not a supervisor available. I am outraged at the back and forth that I have had to deal with and be told that I cannot get a refund.

During the time I ordered my tire and wheel package, I also ordered some interior trims for my vehicle. When I was installing the trims we noticed there was a part that did not fit for my vehicle. I contact carid, sent them pictures of the trims that did not fit and a picture of my car where the trims belong. The pictures show that the trims do not fit; I was told by a repetitive that they would contact the manufacture and I would hear back from them within 24 to 48 hours. A week went by and still I have not been refunded or given a return shipping label. I contacted them again regarding this issue and was told they are waiting to hear back from the manufacture. I was told to wait again another 24 to 48 hours to hear back. I complained about this because I was told that last week and no one has contacted me back yet regarding this issue.

Wow, you will have to search wide to encounter such a terrible service! People on Chat are rude, not knowledgeable and reply slow, however they terminate the chat within a minute if you do not respond fast. Calling them is better, at least they are not rude, but be prepared for a 10 minute hold before the person answers. Unfortunately the only thing representatives can do is read the script, they have minimal if any technical knowledge on the parts. Shipping is extremely slow. They say it 48 hours, but it too 4 days to ship my part. Pictured on the site are deceiving and you will not get what is pictured, at least not all the parts.
I bought a radiator and even though site shows the pictures of the necessary for installation cooler caps, they were not included. Site did not specify that the radiator could not be adopted for my car!
When I asked to return, they said I have to pay shipping and not be reimbursed for their ridiculously high shipping cost.

They will substitute parts without you knowing (put new Chinese made part in instead or Japanese refurbished part you bought)

They have a lot of products though and their prices are good (except shipping is per item and is very high), so my advice is to buy through third party, like Amazon or eBay, then at least you will be protected from CARiD customer service.

I ordered front and rear WeatherTech Window Deflectors for my 2015 Ford Fiesta Hatchback from CARid. Both WeatherTech and CARid’s webpage photos show a rear window photo of a different vehicle. If they had a photo of the Deflector on a 2015 Ford Fiesta, it would have show that when the window is lowered slightly, to allow for ventilation, it leaves a 1/2‘ gap at the rear which lets in rain and is an invitation for break-ins. If I had known this, I would never have ordered the set for rear windows, since I find them merely ‘decorative’ and basically unusable for what they’re intended. I requested a refund from CARid, but after 27 email exchanges dealing with three separate people, and repeating the same issue several times, CARid finally informed me that they would not stand behind the WeatherTech window deflectors they sold me and would not offer a refund or discount.

I decided to buy some items from CARiD because they had really great prices. I went to their website and found brake parts that I really needed. Prices was awesome and I immediately placed my order and spent over $900. Then I found another site and decided to order there, because it was much cheaper and quality was better. So I went back to CARiD and contacted customer support. They promised to cancel my order and said that I will be given a refund within 48 hours. Everything they told me was lies! They never cancelled my order and I did receive the package, and they never gave my money back! That was the most terrible shopping experience ever!

2/22/16-3/1/16
Placed an order Sunday for some Jeep and truck parts, about $800 worth and then decided to cancel per their "Easy Cancel" on Monday morning.

Well it isn't quite that easy. You start on line and then end up having to talk with customer service where you get to talk to Antonio, who lies to you and tells you some items have already shipped and that he can't help you with that, but does offer you a $75.00 credit to go ahead and take the order. I figured for 10% off I'd keep the order even though they kind of force to sign up for "membership" in order to purchase from them.
After receiving the shipping notifications from them you see that nothing shipped until the following evening and ### of this date I have yet to see any credits at all back to my account.

I hate liars ! You'll be much better served to use J.C.Whitney, Summit, 4 Wheel Parts, Quadratec, E-Trailer ... the list goes on and on.

Stay way far away from this place if expect a satisfying experience while spending your hard earned $$$$$$$$$$$

I purchased two sets of replacement lights from CARiD to upgrade my car. The lights looked very nice and solid in the photo. Two weeks later I finally received my ordered and tried to install the lights. But those lights did not fit, because the stock plug was wrong. It was strange because when I ordered I checked the description very carefully. Anyways, I contacted CARiD customer service and asked for a refund. Their rep said that there will be no refunds and they could offer only an exchange. To be able to get an exchange I needed to send the lights back to them. So I paid for the return shipping and sent everything back. Three weeks passed and still nothing. They completely ignore all my messages and I have no idea what is going on. Don't buy anything from CARiD.

These people play a good game Great website claiming fast delivery and a fantastic return policy Buyer BEWARE Power steering pump Part was sent four days longer than promised The part was defective and had a difficult phone conversation to get a return activated, representative said Two days a email will follow. Low and behold email came and I quote. Since you installed the part our policy is NO refund. Part was installed by a mechanic. So answer me this...how does one know the part is defective without placing in the vehicle? My car has been down for over 9 days cause of this issue, I have replaced it with another from a parts house which came the next day and works! Beware, there is a reason for cheap, wish I read reviews prior

The product I received was as described. The ordering experience was a bad beyond belief and it is still going on. I ordered one item, approved the charges then they told me my order was incomplete. I went in and they had increased the quantity/shipping charges to 2. I changed it back to 1 and thought I was done. They again told me my order was incomplete. I thought since I had changed the quantity from 2 to 1 the ordering software wanted to re-confirm the charges. Wrong it ordered another set. I called right after correcting the quantity problem to insure I only had one set on order, they confirmed that. They shipped 2 and are now not responding to phone calls, etc. When the 2nd order arrived I refused it. 2 days later I got another e-mail saying my order was incomplete. They say they checked their phone records and there is no record that I called them but yet in my recent call log there it is on the day I say I called them. They made no notes in my file when I called and they have ask me for copies of e-mails they should have in their correspondence with me files. Completely unprofessional and I would caution anyone who is thinking of ordering from them to reconsider, there are a lot of companies that sell on line. This is for a set of truck steps so we are talking about $619.00 each time.

Do not use this Company. They have a scam on defective items returns saying to pay them for the new part through paypal and upon receipt of the defective part they will refund my money within 24-48 hours. It has been to weeks that they received it and when I call excuses that the account is to old and they cant return the money to paypal is just one of the excuses they give. Countless calls to them and 5 emails and everyone acts like they have never done a return before.

“These guys are pretty much a joke. I wish I had goggled them before buying from them. Item was defective or missing parts. Still not sure. After two customer service reps, multiple pictures sent, two calls, ten emails, and try still couldn't tell me what was wrong. They kept telling me I needed these "clips" but could never provide me with a link, image, product number of anything that would help me get them. This of course we never mentioned on the listing of the item I bought. "Quick and easy" it said. They also refused to refund, not that you really get a refund anyway because of their ludicrous restocking fees on returned items. So, luckily for me, I said yes to Google purchase protection, and google saved the day and refunded me. CARiD really doesn't care about customer service. Don't be fooled by the slick website and false promises on their site. A quick google shows what they are really made of. ”

I ordered two side mirrors for my Mitsubishi Eclipse. When the mirrors arrived, the boxes were hanging open and nothing protecting the inside. Before they arrived my husband had fixed my mirrors and we didn't need them. So I got a return label to return them. I called and asked if I could put them in one box, because I felt it was safer to keep them together. I bought a strong box and bubble wrap and securely wrapped both mirrors in the box. I sent them by UPS Shipping and the total weight was 6.54 lbs. I heard nothing about my refund to my pay pal for two weeks. I called and was told they were received and in fine shape and I would get my refund. Someone name Wagner assured me I would get an email stating my refund. Instead, two days later I get another label! I call and get someone named Geraldo who put me on hold to check out why. He comes back and says they were saying only one mirror was received and manager would check into the matter. I hear nothing when I was told they would call back on Friday. I call today which is Monday and they say someone will call me. When I finally get the call, this guy says I will get my refund when I return the other mirror! I was so angry and told him they were both in one box and securely wrapped. He keeps repeating I will get my refund when I return the other mirror. I was so infuriated being called a liar, when I shipped and bought extra materials to pack them safely as to get my money refunded! I even told him the weight and he tried to say that proved nothing. I told him to listen to their recorded phone calls where Wagner told me they were received and arrived in fine condition! He just kept insulting me by saying when you return the other mirror you will get your refund. I don't even know if I will get my money for one mirror, because they clearly have screwed me over and I don't know what I can do! Do not use this company to buy anything at all! They are crooked and making a fortune by lying and not refunding people's money! I have posted against their crooked practices on FB also. I wish that someone would find a way to stop them from taking people's money. I am on SS and can't afford people stealing what little money I have. Carid is crooked and needs to be stopped for stealing!

these guys sent me a damaged sv style wing for my lamborghini which cost aprox $2800 then because i did not have the original packaging (which the installing shop accidentally discarded) they refuse to refund my money (even though i have an email saying from them guys would). after 2.5 months of hassles and multiple phone calls..these guys refused to refund my money. THE ABSOLUTE WORST AND horrible customer serivce is..ESP THE MANAGER Mr. Rojas (whoever made this clown the manager). To mail me a damaged item and then say that if the original box was decarded im out of luck..esp when i reported the damage the day this was received AND SENT THEM PICTURES OF THE DAMAGED ITEM RIGHT AWAY! horrible company...horrible customer service! They told me its not their problem and i can go get it fixed and there is no option to return or exchange this item... i hope NO ONE ever has to go thru this..ive never heard of a company which does not refund or exchange an item when you receive it damaged ! BEWARE ! DO NOT BUY FROM THESE PEOPLE...THEY ARE CON ARTISTS AND THE ABSOLUTELY WORST. THEY SCREWED ME OUT OF $2800 !

In May I ordered a new steering wheel for my Ford F-150. I had very good experience with the sales agent and was willing to wait the nearly 30 days it took to have the part manufactured and delivered to me. They informed me there was a $150 core charge; I understand core charges, I've got a couple of tractors that I keep running and have had core charges for starters and carburetors. $150 seemed pretty excessive, but since I was going to get the charge back, I went ahead with the order. On June 5, I had the steering wheel installed. I tried calling CariD to get the return authorization but did not reach a person, I left voicemail but it was never returned. I am doing this work in my spare time and it was a couple of weeks before I could try again but had the same results. Life intervened and it was July before I was able to try again, this time I contacted the sales agent by email who responded saying that the return label would be sent and I could return the core for credit. I later received an email from "Jane Keen" who informed me that 20 days had passed and therefore I was no longer eligible to return the core for credit? What!?, the core is the same today as it was 4 weeks before. Note: The web site core instructions say NOTHING about a time limit. When I contacted her again, she replied, "sorry, the manufacturer has refused the return and we won't accept the core". That means that this was not a core charge, it was an additional $150 price added to the wheel charge. Either the manufacturer or CARiD have $150 that they should not have. Given that I placed the order over the phone, I was not informed of a 20 day limitation, in small print on the web site for the particular part, there is a statement about the 20 day limit. The company lied to my credit card company saying I was aware of the time limit -- I was not; my order was placed by phone, not by internet. They also say they will send you the return instructions and return label by e-mail. They never did, that was why I had to try contacting them without success. Stay away from these people, very far away.

I ordered a 10 piece SAA window trim kit. It looked fine upon arrival, so Installed the 6 pillar pieces. When I went to install the last 4 window pieces I noticed small oxidized flaws/defects. I contacted CARiD for an exchange of the defective parts. They strung me along on the phone, asking the same questions over and over as though I wasn't telling them something they wanted to hear. Then they kept calling back asking the same things. I submitted photos to them via email. That started a back and forth of 26 emails where they strung me along and pretended they would do something, always asking for some further clarification on things I had repeated ad nauseam. Finally they said they could not exchange or accept a return on the defective parts because I had installed part of the kit. They wanted to SELL me the replacement parts, and not exchange just the defective pieces. They have the WORST customer service ever, they string you along, lie to you, and then tell you they can't help you. One reviewer claimed they gave him manufacturer contact information on a warranty issue that was 4 years old, but they told me they couldn't give out manufacturer contact information. Avoid doing business with this company.

I ordered a set of wheels trough Carid trough the telephone the Salesman Alex send me a link to finish order the Wheels were not delivered when promised it took them two weeks longer and then i did not get right fitment staggered width that i requested and hub centric rings were also not included, customer service is very rude and after wheels ship they will not correct any mistakes poor Customer service worst experience.

They are money hungry.Ordered seat covers...The headrest covers do not fit at all and are the wrong size. I tried to exchange it for the right product, but they don't care, won't take it back and didn't even offer to fix it. The products are over priced, look cheap and crappy! I paid way to much for this crappy product. They won't fix their own problem, they sewed it completely wrong. I will never use this company again and make sure to spread the word on how terrible they really are! Hopefully this review helps people and they don't have to go through this frustrating process. Don't waste your time with this company, just go somewhere else!