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1.6 240 Reviews

CarId Complaints Summary

39 Resolved
191 Unresolved
Our verdict: With CarId's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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CarId reviews & complaints 240

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10:30 am EDT
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CarId customer service

I placed order with an estimated shipment date of one week later. After that date passed, I called to check status. The first [censored] I spoke to placed me on hold to die & the call was eventually dropped. So I called them back. The second [censored] I spoke to (who couldn't speak English very well) indicated that he'd have to check with the manufacturer for status & that could take 24-48 hours. I cancelled my order (& that was painful as well).

This is a 3rd party web site that places orders with manufacturers. If they can't keep orders straight in any way, shape or form, that's not how you keep customers.

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6:05 pm EDT
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CarId wheels and tires

Received order of four tires, one of which was shipped damaged. Carid blamed it on ups but, its clearly damage prior to shipping. Had to submit picture of damage and without any communication carid issued a ups pickup (return of 1 wheel). After a week without word from carid we realized here were issues with the return but carid cleared it up immediately upon our call. While waiting for a replacement for the returned wheel over two weeks, we checked the status of the replacement wheel to find a month later that the replace would be shipped in september 2o18! The wheels were ordered and chargesd on 4/6/18, received wheels 4/18/18, ups return pickup was on 4/20/18, received notice 5/10/18 replacement will ship around september 2018. The kicker is they show a "set" in stock and when I called they had them in stock but when I explained the situation, they were ironically out of stock. This company has terrible customer service though they claim they care. We now have to send the 3 tires we have back... What good is paying for f 4 tires and only having three of them for five months!

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9:47 am EDT
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CarId cancellation

Ordered a product and told was definitely in-stock. Called 3 days in a row to find not shipped or in stock. Cancelled and told email was sent to verfy order is cancelled. Called 3 days in a row cause emails never came. Now im told order may still ship and I must take time to return items I cancelled? Credit has not yet been issued to card. Email never recieved... What kind of crap business is this?

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2:45 pm EDT
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CarId wheels and tires

Ordered wheels and tires 04/26 was told 5 days to mount and balance 5 days to ship. said perfect I have a trip planned 05/10. Sales man said perfect and they usually come sooner.
Friday 04/27 I get my order email with an estimated ship date of 05/08 so I called in and was like WTF. I was told its the tires I picked. sales told me to switch tires and I could then get my wheels and tires before the 10th.
Come Monday I call to ask my new estimated arrival day only to get "your new order hasn't been placed yet billing team is backed up"
Talk to wheels and tires on Monday was told they don't stock tires. so sales guy lied to me.

That was just a few of the lies.

Im working with a manager now who hasn't emailed me back since Friday.
I was promised same day mounting and balancing and tracking number. well spoke to someone today wheels and tires where in there yesterday and I have no tracking number today.
I love car id! SARCASM Oh and I even emailed that lady on here Marge or whatever her name is that try's to help everyone. yeah she didn't respond either

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6:08 pm EST

CarId a/c manifold hose

I ordered the product by phone on Feb. 20th, 2018. I asked the sales representative (Anna) if the product would fit my 4.3 L V-6; she stated that it did. I received the item o/a Feb. 25, 2018 by UPS. Upon installation I found out that the part would not fit my vehicle. I contacted Carid by phone to tell them the part would not fit my vehicle and wanted to return the part. I spoke with Jason who checked that the part that would fit my actual engine was not available. He then did the paperwork for a return telling me that I would be receiving an E-mail with the label to return the part. The next day I called again because I had not received the E-mail and that representative (in broken English) told me that it would take 24-48 hours for the E-mail. Six days later on March 5, 2018, still no E-mail so I called again and was told a different story! I was told that they were waiting to hear from the manufacturer for a return approval. I asked to speak to a supervisor and conveniently was told that they were not available. Carid states that they have "easy returns" but I'm finding out differently. All I want is to return the Item and get my due refund. This company does not have good customer service; I believe their customer service is in India. I definitely will not make any future purchases from them.

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11:13 pm EST
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CarId replacement parts from carid

I ordered a replacement mirror for the passengers side of my car. The part shipped late and when it arrived that packaging was torn up and very dirty. After I opened the parcel I instantly notice that they had sent me the wrong mirror and sure enough on the box there were two different part numbers. I called customer service which the proceeded to tell me I was wrong until I sent in pictures to prove I had been sent the drivers side mirror instead of the passengers mirror. They were very slow to process my claim and then asked me to break the part which involved shattered glass. I have done everything they have asked and still have not received the correct part that I paid for. I would not recommend this company to anyone after the way I have been treated.

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11:50 am EST
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CarId bad customer service

So, three weeks ago I requested a return for my bedliner. I sent out an email with pictures of the scuff marks and dent. Ultimately, the bedliner wouldn't correctly. Unfortunately, I had to go through multiple agents, because they stopped replying back. After, I had no choice to speak with the supervisor. Asked me questions regarding on conditions of the bed itself and my vpn. Told me she would help me with my problems. HA! Haven't gotten a single reply back from her. Don't buy from them. Buy somewhere else. The only reason I bought from this company is because It was cheaper than other companies. I'll never buy from this company again and recommend for people.

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12:49 am EST
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CarId vision phantom chrome cross rims

I had a change of heart about the rims i wanted and after realizing how much of a hassle chrome is to maintain i decided to op for an alternate solution. I even went so far as to check the status of my shipment and i come to find out it hasn't been shipped. So i submitted multiple cancellations in hopes they would cancel my order so i could get the rims i was interested in is all i wanted to do but due to them not caring about how there customers feel i'm stuck with the chrome rims instead because they decided to ship the rims anyways despite my submittions that i had placed. And I'm highly upset with how they did things and i just wish i could have the rims i really wanted instead of these .

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3:23 pm EST

CarId new wheels and tires

Purchased wheel and tires based on their drop down menu / website. When the wheels and tires arrived, they were too wide, I spoke with customer service; was told no refunds or exchanges possible.

Their website states:
If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. more details on - https://www.carid.com/help-center/product-return.html

However, if you actually request an RMA / refund or exchange they will tell you that all items are 'Non-Returnable'.

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9:16 am EST
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CarId car seats arrived damaged shipped direct from manufacturer cipher auto

Ordered Cipher car seats from Car ID. Car seats arrived damage with no damage to the outside of the boxes. I called for a return label to exchange the seats but now I have to wait 24-48 hours for a call from UPS so they can inspect the items. To me this is crazy, Your should be able to give me the return label so that I can drop them off at USP instead of waiting 24-48 hours for a call and then have to wait for them to come out and have someone here to put the boxes outside in the snow. Also has anyone listened to the hold music when holding for a manager? It sounds like a therapy tape which to me is insulting in its own. Wonder if they have special hold music for when you ask for a manager.
After the seats are replaced I will not be ordering from them again. I will stick with Summit racing or another company which has much better customer service.

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6:55 pm EST
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CarId refund for damaged radiator sent to me

I have been in contact with shipper and damage report has been done and they now need a return label to be sent to me from onxy enterprises int'l, corp carid.com, so UPS can then pick up the radiator that arrived damaged and can then be returned to you so I can get a refund, but I am getting stuffed around from a James Escoto who works for Carid.
the invoice number is [protected] shipped from Northcross Parts Authority
5944 Peachtree Corners East, Northcross, GA US. ph. [protected].
the tracking No..1ZY778V20429171015.
KEVIN NELSON
[protected]@hotmail.com
pissed off!

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3:50 am EST

CarId don't deal with them

They really think that resolving customers' issues is not necessary. I don't know who told them this. I would never recommend anyone to shop here. There are so many different places with a better service. Here, at Carid all you can do is to waste your time and money because these clowns don't care about anything at all.
Well, for example, my issue hasn't been resolved yet, even though I first told them about it 3 months ago. It's terrible, I don't wanna even think about them.

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9:58 am EST

CarId wheels/tires

Wheels/Tires that came in did not fit! I have tried numerous times to receive a return label but keep getting ignored and keep getting offered spacers instead. I do not want spacers, I want to return the rims/tires that do not fit. They refuse to acknowledge their guarantee and this has been the most painful customer service I have ever dealt with. Do not buy from here.

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2:57 pm EST

CarId no refund/replacement for damaged parts

I am a returning customer of CARiD and i could not be more dissatisfied and insulted. I feel completely taken advantage of and a victim of a company whose polices are not in the best interest of their customers. CARiD sent me a front bumper for my truck that is severely damaged and unusable. They refuse to replace the defective part and place the blame completely on me, the customer. I would not recommend this company to anyone in my vast network of automotive enthusiasts and will be working diligently to seek refund for my $400 dollar purchase.

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10:52 am EDT

CarId incorrect item received and company unhelpful

I selected headlights for my Hyundai Tuscon 2013 and aluminum mats. I realized that there was no choice for express shipping so I called the company directly and spoke with a Jose and Carlos respectively. I explained I lived in Jamaica but my friend would be coming to Jamaica the following Wednesday and so I needed both to be shipped express so he would receive it and carry it to me. I went through the process and the specs to ensure all would be ok. I ordered both and I got an email two days later about estimated arrival date with shipping. I recognized that the mats would not get to me on time and I called and cancelled and was assured the lights were fine. I checked the tracking and saw the notification that UPS delivered said package. My friend was just told that it was car parts and when he received a muffler he just assumed that this was what he was supposed to get. When i got the package from him on Friday was when I realized that the item was wrong. I called the company and spoke with a Jen who also put me on to a Reka. I sent pictures of the wrong item and explained I did not have the packaging it was in but I had the tracking number and I wanted the labels to send the item back from Jamaica. I was asked to send pictures and I did. I called back to confirm receipt of email and to inquire what the process would entail after. Joseph who was just plain rude informed that because he just informed me that once I did not have the UPS packaging then that was it. That was completely unacceptable to me. I called UPS who informed me that it was easy for them and your manufacturers to assist because they created the label and once I had my tracking number it should be no problem to track what happened and who created the wrong label or package. Clearly there must be some record whether from Spec D or your of someone who got lights instead of a muffler. I had to purchase the same lights from a different company because I need lights even though I spent so much money with you and did not receive it. I want to send back your incorrect item and I want a full refund to be processed.

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2:59 pm EDT

CarId poor customer service

I was buying a roof rack for my car and through the site and prices looked great. Even showed me all the parts to mount the rack. The only items not clear was the length of the crossbars. I call the help line and was told to by the 70" crossbars.

Order arrived quickly but, the crossbars were too long! Replacement policy meant waiting another 1-2wks to get the correct part. Went round and round with the customer service team who had processes to validate who told me what which would add all kinds of time.

End of the 45min call was it would take 3-4 days to just get an RMA. Told them fine do their process and I'll get my money back in a couple of weeks.

REI has same parts in stock at my local store for the same price. Guess who got my money in the end.

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12:46 pm EDT

CarId never again will I shop here

I am pissed off by this company. I just don't understand how other people can trust and rely on them.
I ordered two items hoping they would arrive soon. But not only they didn't ship it on time, they also delivered a wrong order. Not mine! Confused or something, doesn't matter.
I was so shocked and at first didn't even know what to do.
I called them and asked what my next steps are. They said the order can be shipped back. And it turned out it was even more expensive than my initial order. GROSS! Of course, nobody will ever refund this money, even though there wasn't my fault at all. This is so unfair!

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9:58 am EDT

CarId air shock - leaked / broke within first 2 week. would not cover under warranty

WILL NOT HONOR WARRANTEE ! I purchased 2 new air shocks for my GMC Envoy and had them installed. In less than 2 weeks they began to leak down & then went totally flat. I had mechanic diagnose to see if an air line had failed or what the problem was. I was shocked that the brand new air shocks from CARID had a hole. I called CARID and explained they seamed helpful. I sent pictures of the hole and they said it was not covered.
DO NOT BUY FROM CARID !

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2:40 pm EDT

CarId very poor customer service

I placed an order on 9/16/2017, but called and elected to cancel that order on 9/20/2017 before it was shipped. I received and order cancellation request email from them, indicating that the order cancellation would be processed within 1-2 business days. Instead on 9/28/17, I get an email from them indicating that they have shipped the items to me. My order was never cancelled as I requested.

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9:38 am EDT
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CarId customer service, order fulfillment

Spent over twenty minutes on hold to confirm stock of a particular item, and ensure it would ship the next day. Five days later it has not shipped, and an email is sent announcing rescheduled shipment tomorrow (still hasn't shipped six days after order). Phone call to follow up included over half an hour of hold time, and ultimately the discovery that the stock nearest me has sold out just as I was on hold. Partial stock was on the opposite coast, but they would make no shipping accommodations to correct their mistake.

I will never put my business reputation on the line by relying on anything from this supplier, not to mention waste so much time on hold waiting for such incompetent and rude customer service. (ref: Shenyr and Rekha)

Their price seemed nice, but I didn't factor in the cost of misrepresented stock, time spent on hold (ABSURD), rudeness of customer service, and ultimate failure to provide the product anyway.

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CarId Customer Reviews Overview

CARiD is a leading online retailer of automotive parts and accessories, catering to a wide range of vehicles and brands. The website has garnered a significant number of positive reviews from customers, highlighting its exceptional customer service, vast product selection, and competitive pricing.

Customers have praised CARiD for its user-friendly website, which makes it easy to find the right parts and accessories for their vehicles. The website's search function is particularly helpful, allowing customers to filter products by brand, model, and year.

CARiD's customer service has also received high marks from reviewers, with many customers noting the company's prompt and helpful responses to inquiries and concerns. The company's knowledgeable staff has been praised for their expertise and willingness to go above and beyond to ensure customer satisfaction.

In addition to its excellent customer service, CARiD offers a vast selection of products, including everything from performance parts to interior accessories. Customers have noted that the website's prices are competitive, and the company frequently offers discounts and promotions to help customers save even more.

Overall, CARiD has received overwhelmingly positive reviews from customers, making it a top choice for those in need of automotive parts and accessories. With its exceptional customer service, vast product selection, and competitive pricing, CARiD is a trusted and reliable source for all things automotive.
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