CarId
reviews and complaints

I have been in contact with shipper and damage report has been done and they now need a return label to be sent to me from onxy enterprises int'l, corp carid.com, so UPS can then pick up the radiator that arrived damaged and can then be returned to you so I can get a refund, but I am getting stuffed around from a James Escoto who works for Carid.
the invoice number is [protected] shipped from Northcross Parts Authority
5944 Peachtree Corners East, Northcross, GA US. ph. [protected].
the tracking No..1ZY778V20429171015.
KEVIN NELSON
[protected]@hotmail.com
pissed off!

They really think that resolving customers' issues is not necessary. I don't know who told them this. I would never recommend anyone to shop here. There are so many different places with a better service. Here, at Carid all you can do is to waste your time and money because these clowns don't care about anything at all.
Well, for example, my issue hasn't been resolved yet, even though I first told them about it 3 months ago. It's terrible, I don't wanna even think about them.

Wheels/Tires that came in did not fit! I have tried numerous times to receive a return label but keep getting ignored and keep getting offered spacers instead. I do not want spacers, I want to return the rims/tires that do not fit. They refuse to acknowledge their guarantee and this has been the most painful customer service I have ever dealt with. Do not buy from here.

I am a returning customer of CARiD and i could not be more dissatisfied and insulted. I feel completely taken advantage of and a victim of a company whose polices are not in the best interest of their customers. CARiD sent me a front bumper for my truck that is severely damaged and unusable. They refuse to replace the defective part and place the blame completely on me, the customer. I would not recommend this company to anyone in my vast network of automotive enthusiasts and will be working diligently to seek refund for my $400 dollar purchase.

I selected headlights for my Hyundai Tuscon 2013 and aluminum mats. I realized that there was no choice for express shipping so I called the company directly and spoke with a Jose and Carlos respectively. I explained I lived in Jamaica but my friend would be coming to Jamaica the following Wednesday and so I needed both to be shipped express so he would receive it and carry it to me. I went through the process and the specs to ensure all would be ok. I ordered both and I got an email two days later about estimated arrival date with shipping. I recognized that the mats would not get to me on time and I called and cancelled and was assured the lights were fine. I checked the tracking and saw the notification that UPS delivered said package. My friend was just told that it was car parts and when he received a muffler he just assumed that this was what he was supposed to get. When i got the package from him on Friday was when I realized that the item was wrong. I called the company and spoke with a Jen who also put me on to a Reka. I sent pictures of the wrong item and explained I did not have the packaging it was in but I had the tracking number and I wanted the labels to send the item back from Jamaica. I was asked to send pictures and I did. I called back to confirm receipt of email and to inquire what the process would entail after. Joseph who was just plain rude informed that because he just informed me that once I did not have the UPS packaging then that was it. That was completely unacceptable to me. I called UPS who informed me that it was easy for them and your manufacturers to assist because they created the label and once I had my tracking number it should be no problem to track what happened and who created the wrong label or package. Clearly there must be some record whether from Spec D or your of someone who got lights instead of a muffler. I had to purchase the same lights from a different company because I need lights even though I spent so much money with you and did not receive it. I want to send back your incorrect item and I want a full refund to be processed.

I was buying a roof rack for my car and through the site and prices looked great. Even showed me all the parts to mount the rack. The only items not clear was the length of the crossbars. I call the help line and was told to by the 70" crossbars.

Order arrived quickly but, the crossbars were too long! Replacement policy meant waiting another 1-2wks to get the correct part. Went round and round with the customer service team who had processes to validate who told me what which would add all kinds of time.

End of the 45min call was it would take 3-4 days to just get an RMA. Told them fine do their process and I'll get my money back in a couple of weeks.

REI has same parts in stock at my local store for the same price. Guess who got my money in the end.

I am pissed off by this company. I just don't understand how other people can trust and rely on them.
I ordered two items hoping they would arrive soon. But not only they didn't ship it on time, they also delivered a wrong order. Not mine! Confused or something, doesn't matter.
I was so shocked and at first didn't even know what to do.
I called them and asked what my next steps are. They said the order can be shipped back. And it turned out it was even more expensive than my initial order. GROSS! Of course, nobody will ever refund this money, even though there wasn't my fault at all. This is so unfair!

WILL NOT HONOR WARRANTEE ! I purchased 2 new air shocks for my GMC Envoy and had them installed. In less than 2 weeks they began to leak down & then went totally flat. I had mechanic diagnose to see if an air line had failed or what the problem was. I was shocked that the brand new air shocks from CARID had a hole. I called CARID and explained they seamed helpful. I sent pictures of the hole and they said it was not covered.
DO NOT BUY FROM CARID !

I placed an order on 9/16/2017, but called and elected to cancel that order on 9/20/2017 before it was shipped. I received and order cancellation request email from them, indicating that the order cancellation would be processed within 1-2 business days. Instead on 9/28/17, I get an email from them indicating that they have shipped the items to me. My order was never cancelled as I requested.

Spent over twenty minutes on hold to confirm stock of a particular item, and ensure it would ship the next day. Five days later it has not shipped, and an email is sent announcing rescheduled shipment tomorrow (still hasn't shipped six days after order). Phone call to follow up included over half an hour of hold time, and ultimately the discovery that the stock nearest me has sold out just as I was on hold. Partial stock was on the opposite coast, but they would make no shipping accommodations to correct their mistake.

I will never put my business reputation on the line by relying on anything from this supplier, not to mention waste so much time on hold waiting for such incompetent and rude customer service. (ref: Shenyr and Rekha)

Their price seemed nice, but I didn't factor in the cost of misrepresented stock, time spent on hold (ABSURD), rudeness of customer service, and ultimate failure to provide the product anyway.

I would never rely on them again judging by the way they treat customers. I used to order items from them sometimes and every time the situation was the same. After I ordered I usually got an email from them saying that my package would arrive then and then. But it never did on time. They always delayed the shipping and I can't describe how irritating it was. They asked me to wait one more week.
No, thank you, guys, I better go shopping elsewhere.

I placed a very simple order with 2 items in stock and didn't receive any shipping confirmation no matter how many times I asked for it. Now I want a refund and have no idea how long it will take knowing now the way they work and how they treat customers.
Now you know as well and I'm advising you to avoid them and never buy from them. There are much better stores for shopping.

Do not order from this company! All of the negative reviews you will read about this THIRD PARTY COMPANY are 100% true... they are unreliable, very deceptive, scam artists!

We purchased a lift kit from them on July 11, 2017 for a 2017 GMC Truck. It was delivered to us in three separate boxes, one of which was badly damaged (see pic below). Further, Upon opening the boxes, we discovered it was not what we had ordered (different part number and instructions for a [protected] GMC Truck) AND one of the pieces (spindle) was damaged (picture attached). It was in the damaged box (also attached). After multiple phone calls and emails, never being able to speak to same person and being told something different Every single time, we finally got the UPS packaging slips from them to return the merchandise. That, however, was only the beginning of what has proven to be a long, drawn out disastrous mess! Remember the damaged box we received with the damaged spindle inside? Well... that box was returned to us as "reported damage with missing parts". Guess which part was "missing" when we got It back? Ironically it was the damaged spindle. And Guess who got stuck with that cost... UPS. Yep.. CarID.com filed a claim with UPS alleging "parts were missing/damaged". We have yet to receive our refund because they are battling it out with UPs for their refund for the "missing/damaged" parts that they claim was UPS'a fault. Mind you, the other two boxes were received back in Car ID's warehouse on 7/27/17 (got confirmation from Them that it was received) but we still don't have our $1200 refund and no lift kit!

We have called multiple times and sent numerous emails, again being told something different each and every time. I can't count how many times we have been told "it will take 24-48 business hours". Yes... even requesting to speak to a supervisor! Most recent correspondence on 8/7/17 with Supervisor Maria, we were told that we could expect the refund "within 48 hours of the next business day, 8/8. That would have made it Thursday, 8/10 that we were supposed to be issued a refund. On Saturday 8/12/17, however, we again receive another email from yet another representative, John Harvey stating,"we apologize for the inconvenience. According to the manufacturer, it takes about 10 business days from date received for them to issue a refund. They need to inspect the item first. You will receive the refund by next week."

That was the last straw... I am absolutely done with the excuses from this shady company! Over a month later and we still don't have a refund! Looks like I will be Hiring a lawyer if our refund is not processed by Friday, 8/18/17.

I ordered a windshield frame and when I received it it was defective. That claim to have easy and fast returns...don't you believe it. They have to contact the manufacturer which took two days, then the manufacturer may take up to 3 business days before they respond. If they decide to exchange for a new part they send me a shipping label. once they receive the return they will send out the new part so I am probably looking at at least two weeks. I guess there is a reason you can't leave reviews on there website.

Third party company. Does not have a professional way of doing business. They still promote items on their website even though they really don't have it in stock. Customer service is poor, I was transferred 4 times just to request a refund. When you run a business you need to be successful, the shipping must be on time, and the quality has to be top-notch. The business is poor and I recommend that no one else does business with this company. Even the communication was poor. If I was the owner of this company I would make a meeting on how to improve customer service. CARiD you can do better but unfortunately your teamwork is not good enough. Whoever goes to this site be careful what you purchase because usually the product you buy they might not have available even though they still list it.

On 6/15/17 I placed an order for tires and wheels for my 1978 Corvette with a big brake kit. The reason that I ordered them from CARiD was that they were supposedly guaranteed to fit. I received them on 6/18/17 and they did not fit. I immediately contacted the salesman that I placed the order with, and he told me that I had to talk to a wheel tech. I explained what happened and that the tires and wheels were hitting my suspension as the backspacing was off. They had me submit pictures. I then sent a couple of emails the following week asking for an update. On July 5th I received an email stating that wheel spacers had been ordered and would be shipped in 2-5 business days. On July 11th I contacted customer support and they informed me that the spacers had just been ordered. When I said I had an email saying they were ordered on July 5th, he put me on hold and came back and said "oh yes, they have been shipped, I will send you the tracking number in a couple of minutes". After two hours I called back, and was told that the spacers were just ordered and they did not have the tracking number yet. I received the spacers on July 17th, and they are the wrong spacers. I do not think they are even for a Chevy. They do not fit my hubs, and the log nuts do not fit. I was supposed to get my car to the paint show two weeks ago, but can not because I do not have wheels that fit. If it was not such a pain to package the tires and wheels back up, I would definitely send them back for a refund. I am frustrated beyond belief as to how a wheel expert could first of all get the backspacing incorrect and then send the wrong spacers, wasting a lot of my time. I spent $2000.00 for this package and am very unsatisfied with the knowledge and customer service of CARiD.

I have ordered parts from carID I received 10 out of 12 customer-service keeps give me the run around about getting with manufacture I have emailed customer service twice and Still no resolution we are now going on week 2. I just flat out want a refund. This is the 1st and last time I'm gonna buy from this company. There are so quick to take your order but it's like pulling teeth out to get them to give you a refund Terrible customer-service .

When I placed order with Jose Ext. 8782 I was told by Jose that return label for $100 core would be in box which it wasnt. It took 6 days to receive a 2nd day air UPS pkg. Now told by CarId it will take 24-48 hrs to receive return core label via email (yes email). Salesman lied, spoke to everyone from New Jersey to India. Return label should have been put in process if coming via email as soon as they charged me $100 for core.

First they shipped the wrong product which did not fit my car, and i paid more than 500 USD on shipping, then when i tell them they keep on going back and forth on questions, pictures, product ID, picture of the box...etc i sent them everything and requested to replace the product charging my card for the new product and then refund me once the old product arrives and still i have no response from the on the refund or the product. Most recently they tell me no return if original packaging is not available, and i already told them it is available.

Ordered Dexter shocks on 5/15/17 rec partial order around 5/21/17 called see what happened after trying to explain I'm missing 2 shocks and hardware for all four (seems simple) not the CARID people. Then I get told on the second and on hold for 50 minutes that they would ship out Friday the 5/26/17 overnight but probably would see them until Tuesday at the masters Wednesday so I waited, no such delivery. Called Thursday am 6/1/17 after being on hold for another 50 mins got told it would be 24-48 hr Bedore they would have any answers. I asked in the beginning to talk to a supervisor but the customer service or so called customer service person said they wouldn't talk to me. So I what another day. Today Friday 6/2/17 I called in the am got the run around again saying waiting on manufacturer I asked to talk to a supervisor this time I was told one would call me back at the end of the day. I called again around 3 eastern time knowing the manufacturer would be closing soon, after being on hold for 28 minutes they had no update. I asked again about the supervisor calling me and I was told they would once they found out something on the order. I call this evening 6/2/17 on hold for 20 plus mins get told the manufacturer is closed. I knew that but I guess they had to go through the motions. She gets back on the phone tells me it's gonna be another 24-48 hour of course business hours not weekend. I asked again for a supervisor. Finally I get Marie( WOW needs some customer service skills). She gives me the working with manufacturer story won't listen to me what so over until I ask her if could talk and her listen. Just went silent. Guess she was listening. Long story short with her I asked if her or this person named Clint that she says has been working directly with the manufacturer on this could call me back Monday. We will see. Sure would be nice if someone that cared at that company would take charge and contact me.