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3.8 377 Reviews

Caribbean Airlines Complaints Summary

261 Resolved
116 Unresolved
Our verdict: With a good resolution rate, Caribbean Airlines generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Caribbean Airlines reviews & complaints 377

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D
10:05 am EDT

Caribbean Airlines my duty free items that was drop to the ground by the baggage handler

when I was boarding the Plane from port of Spain i had to hand my duty free item to the baggage handler so that my duty free items could be carried on board that was there policy I know it was a mistake on the baggage handler but she dropped my duty free liquor I would like to know how I can be reimbursed my email is [protected]@gmail.com Thank you

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J
10:48 am EDT

Caribbean Airlines suitcase front pocket totally ripped off

Flew from New York. Flight #BW 551. 22nd May 2019 departed flight 1250am to Piarco Trinidad. When I went to collect my luggage's I noticed that one was damaged it's a 3 pieces luggage's set I bought and each one I paid a different price for. The one which is damaged cost $74.95 US. Dollars. I reported it to the clerk by baggage claim and she wrote out a claim for the damage piece which I send photos of and also a photo of the claim form. My luggage's pocket is totally ripped off the zipper is broken off. My address in Trinidad is 251. Bon Air West. Arouca. Trinidad. Thank you for a speedy reply.

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9:28 am EDT

Caribbean Airlines wheelchair passengers

This is for all those wheelchair assistants. Stop taking advantage of these innocent people just for the sake of getting alcohol or whatever else. Shame on you people. What these idiots do is to ask the wheelchair passengers if they're buying any items from duty free and when they say no, they take their customs info and purchase things for themselves and have it hanging o the wheelchair handle so that the customs officer will think it belongs to the passenger. You people are very disgusting and should be fired. Don't you now that it is illegal to use someone else's information. You're such dummies, just for the sake of a couple dollars. Shame, Shame on you for using these people. For anyone who have passengers travelling and require a wheelchair, please let them know not to give out their information to anyone. Caribbean Airlines should fire all you disgusting people.

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S
8:38 pm EDT

Caribbean Airlines delayed departure

Flight from Miami to POS and from POS to Suriname on 1 may 2019 . Departure from POS was scheduled for 23.35. After several changes it finally took place a round 08.30 next morning (9 hours later) . Without any proper information to the passengers .My husband and me did not get any blanket to cover "because there were not enough". The service was VERY BAD just like the food and the coffee on the flight. We DID NOT get what we paid for! The least we should be compensated is the refund of the tickets (money) If the delay is 6 hours or longer the company has to refund the money completely.
I NEVER expected THIS treatment from Caribbean airlines.

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K
3:07 pm EDT

Caribbean Airlines unethical behavior

Returning from Guyana on the night of the 17th April 2019 I was met with a harrowing experience by two Caribbean Airlines associates at the Cheddi Jagan International Airport. As I waited for the flight, which was canceled from 11:30 pm., to 2:15 am. At the time of boarding I was sitting next to the first associate with her back facing me and as my seat number was called I was the first one in the line. She then claimed she did not see me and suggested I go to the end of the line. I said "why are you harassing me? She said "I don't have eyes at the back of my head". She refused and would not board me. Meanwhile others in the line say my position and offered me a place in front of them, which she arrogantly refused too. So I waited without a word being said. As the last passenger left she stood there watching me with no word. So I said to her in a calm manner "are you going to board me or not" she then took my passport. Now, as if that was not enough and to add salt to injury, as I sat in the plane the other associate that collected the ticket entered the plane and came straight to me and asked if I was in my right seat. I said "yes" and she left. I asked myself ‘why just me' and is this courtesy and professionalism. Awaiting Caribbean Airlines response before further dispatch.

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8:51 am EDT

Caribbean Airlines damaged luggage

Date: 15th april 2019
Re: customer complaint forth time - re damaged luggage - no response from company

To complaints department
Caribbean airlines

I have decided to put all of this in writing as we have now attempted several times to claim via the email method without success of any reply. We did a correspondence via your website last week and were not responded to.

Debra and I traveled with caribbean airlines from trinidad to barbados on thursday 7th march on flight bw0412 8.05am. On arrival in barbados my suitcase was missing all together and debra's arrived badly damaged. I eventually got my suitcase at 10pm that night delivered to my aunts home which was appreciated.

We have been trying to get the matter of debra's suitcase resolved since.
Debra's suitcase was purchased for this holiday, so it was brand new. It is a futura hard shell orange suitcase and when it was taken off the luggage carousel in barbados the suitcase was very badly damaged. The damage was reported immediately to the person who took down the details of my missing suitcase.
This is a copy of the report that was provided to us on the day.

The suitcase is not repairable, as it was brand new, we have contacted the manufacturer and have been informed that we are not able to claim it under warranty as the hard-shell part is not under warranty only zips and wheels etc.
The case has been badly treated by the baggage handlers for it to be so broken. We were advised by the staff on the baggage dispute counter that we should claim the baggage damage, as it was due to mishandling while in the care of your airline baggage staff. Here are the pictures that were taken in barbados airport.

We are seeking compensation for the damages to our new suitcase and believe that we should be reimbursed for the cost of the suitcase so that we can buy a new suitcase. We paid $359.00 australian for the suitcase on the 31st october last year.
We would appreciate a response from your business as we have now tried on three occasions to place a claim without success. Each time we have completed it on line we get a message stating that our claim has been successful and then we don't hear anything further.
I would appreciate a reply email to this one to acknowledge receipt of this email and then I will wait for a formal response as to the companies reply on our request.
Regards,

David and debra smith

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M
3:33 am EDT

Caribbean Airlines damage luggage

27/03/18
15:25 Hrs
Flight BW 1527 Desting to Piarco trinidad from tobago

Good Day all,
My name is Shane Neverson this would be the Third time that im writing to you all, with regards to this same incident.
On the 27/03/19 i checked in 01 Large Samsonite suitcases, 01 Igloo cooler along with 02 of my Game fishing Tournment rods in Very good condition.When arrived in trinidad only to recevied my Luggsge along with cooler and fishing rods totaly damage. Both of my fishing rods are broken, cooler cover broker off and Suitcase with a (3") Slash in front of pocket. When visited counter assitance and explained my situation she was of no help with a very Unprofessional attitude.
I would like to be reimburse for All of my damage items.
(02) Tournment fishing rods $135 US Each TTDollars 945.00x 2 TT 1890.00

(01) Samsonlite 30" Spinner suitcase US 255.00 TT 1785.00
(01) Igloo 38-Quart Wheelie Cooler. US50.75 TT 355.25

If an invoice is required for these items feel free to let me know, via email or Telephone contact. I would like a reply ASAP because all of these items have to be used for upcoming events, and are crucial that i get them to use.

Best Regards: Shane Neverson
Telephone: +[protected]
Email [protected]@live.com

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L
10:45 pm EDT

Caribbean Airlines flight delay bw 525 february 21 20 19

My name is Leonie Harry I was schedule to depart on flight 525 from JFK to port of spain Trinidad. ten minutes after take off the pilot announce the flight had to return to JFK. the passenger were placed in an area and told the flight will leave for port of spain @ twelve am, an hour later we were told the flight will leave the following day and we had to go to a hotel . I choose not to do so because I had no change of clothing for the following day, I return to my home. I paid 150$ back and forth from the air port, I do not think 150$ is any kind of compensation for such an inconvenience I lost an entire day from my vacation and added stress because of that delay and I don't think we were treated properly . I have been a loyal customer for many years with Caribbean airlines I am very sad hopefully you guys can do better.

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R
5:56 pm EDT

Caribbean Airlines flight bw 525 february 21, 2019

I am requesting the Caribbean Airlines reimbursement me the $100 voucher plus the my tranaportation to and from the airport BECAUSE I HAD MY MEDICATION IN MY SUITCASE. I also missed the funeral service for my cousin for the reason in which i went home. I am asking for a $300.00 voucher for the great inconvience

My email is [protected]@aol.com

Russel Alcia
Club Card member#[protected]

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A
1:45 am EDT

Caribbean Airlines Extra luggage that was paid for and cannot be located

Departed on February [protected]@ 11:59pm from JFK international airport on flight BW 551, arrived on February 26th @5:a. Two pieces of luggages checked in with the 2nd $35.00 being paid and was never located. Tag # BW877660, Reference # POSBW36397. I'll like a thorough investigation into this missing luggage asap . The fact this ruin my entire vacation having no clothes to wear and had to go out and purchase few clothing. I'm very disappointed since all my belongings has gone missing and no one can tell me what or where this luggage went to . Money can't compensate for this loss, since most of the items was purchased in Asia . I'll greatly appreciate a thorough investigation into locating this missing luggage asap . My name is; Anne Mullings, Phone # [protected]

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C
12:47 pm EST

Caribbean Airlines dress shirts.

Dress Shirts 8 with matching Ties and two others They were gifts for my nephews they were in Christmas gift bags then placed in an ordinary white shopping bags they took two shirts from each bag .My nephews did not pick up their suitcase of gifts until 12/26/18 that's when we realized each bag was short of shirts. I will submit a copy of my receipt on notification of receipt of this email Please forward me a mailing address

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J
10:55 am EST

Caribbean Airlines damaged luggage, reimbursement for money spent on clothing for 2 days and reimbursement for spoiled foodstuff.

My name is Jennifer Boyce and I travelled to St vincent on Sunday 16th December 2018 after approximately one hour delay.Upon arrival I proceeded to the baggage claim section only to find that my 2checked in baggage did not arrive. I was later informed that the bags will be sent at a later date.I informed the BWA representatives that I have perishables in my bag and I will be travelling to Union Island the next morning. I had to purchase clothing and other items to keep me for two days.this bill came up to $151EC. my bags did not arrive until the 18th Dec. while I was still in Union Island.My relative was authorised to collect my bags only to find the handle and wheels of my new suitcace damaged.My foodstuff of Rotis, pastelles and Doubles all spoilt. I am hereby requesting reimbursement for money spent on clothing, mydamaged suitcase and the loss of my food items. my email address is [protected]@gmail.com. i look forward to an early response. Thank you.
l

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C
11:52 pm EST

Caribbean Airlines unaccompanied minor fee

On Friday December 14 2018 I purchased 2 tickets to NYC from low on flight BW520. The 12:15 flight. The customer service representative that booked the flight took my children's passport to complete the purchase. I asked her if there was anything that I need to know if do as they are children flying alone. She smiled and said no.

When I arrived at the airport to check-in my daughters Ammina Wescott and Serene Wescott I was told that I had to pay a fee of $200 USD plus tax for Serene to travel as an in accompanied minor.

My complaint is that I did of have the funds to pay this sudden cbarge. I was literally cornered into a wall. I was not treated fairly. There was no mention of a fee at purchasing. I feel robbed. The staff at the airport were callous and unprofessional about the situation. I chose not to be loud or make a scene nor then to social media to tarnish this airline's name as I have travelled with Caribbean Airlines on many occasions incident free.

I just got home from Piarco Airport. And I'm not happy.

The better business bureau said that I have to contact Caribbean Airlines and receive a response or no response before I can officially file my complaint.

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M
5:43 pm EST

Caribbean Airlines flight day change

Hello you all. in December 3rd I booked a flight ticket with your company, I needed to flight to GEO from HAV on January 29th 2019. I got the ticket for that day as I thought in flight BW477 HAV - POS and BW483 POS - GEO, record locator LNP465. For many reasons I had to change my date flight to January 26th, I ran to the Take Off Commercial Sales Office in HAV located at 23 Ave on date December 6th, the sales Agent named Marta Chuy Aleman did not know how to set the date change in the system, after 1hrs of trying she asked me to come back another day because she did not know the way of doing that change, she took my phone number and told me that she wanted to find out with another agent to do itas well and after that she will call me to pass for the office, I called her next day and was the same. I came back on December 12th very upset and she told me that the change was made in the system but she did not know how to set the fees to complete the change, once more asked me to come another day and asked me to let her the fee 50.00 $ to pay the charges for the flight day change, and she will call me once done, I let her the money and so far I still calling her back and I do not have reservation neither my 50.00 back, I expect you do something because how she is working for your company and does not know how to do it ! I have been waiting for more than a week to get my new ticket and nothing happens, people like this one make your company fall and loose customers interested of flying with you.

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C
9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Caribbean Airlines I will like reimbursement for bw1509 flight to trinidad and fees that were paid for one additional baggage.

My name is Cynthia P. Cummings

I boarded the flight BW1509 from Tobago to Trinidad. My final destination was Toronto, Canada.
Due to inclement weather the flight diverted to Grenada since it was unable to land in Trinidad due to poor visibility. I missed my international flight to Canada.

I will like reimbursement for the flight from Tobago to Trinidad and the fee for excess luggage which amounted to $68.00.

Look forward to your reply.

Thank-you.

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S
9:27 am EDT

Caribbean Airlines stolen article

sharon evadney george flightBW [protected] CONTACT NUMBER [protected] I travled from georgetown guyana to jfk date provided .My check bag was pulled for further inspection i had in my bag 550 five hundred and fifty us dollars tied in a clear green and white plastic bag someone of the agent stole the money from the bag i am kindly asking for an investigation to be launched i can provide lots more information if i am contacted sharon george

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SuzanneRam
, US
Oct 20, 2018 6:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was scheduled to travel on BW 449 from Bridgetown to POS on October 21st 2018. Due to the flood, the flight was cancelled.
Efforts to contact CAL by phone were aggravating .and unpleasant .
After holding on for 46 minutes of the phone in Barbados, the call disconnected . I was caller no 2 .
I had to restart the whole process . The recording was terrible, listening to the services offered repeatedly.
Can’t you play some soothing music ? This further exacerbates the situation . It’s downright annoying !

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D
10:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Caribbean Airlines missing pair of shoes from my checked bag

I boarded flight # BW36 on 27Sept. from Ft. Lauderdale arriving in Kingston Jamaica at about 7 pm .
When I went home & checked my bag, I discovered 1 pair of ladies shoes was missing from the 2 i had packed .So i called Caribbean Airlines & was told to email '[protected]@[protected]@ caribbeanairlines.com 'and inform you .
A slip was placed in the bag by TSA indicating baggage inspection .besides the missing shoes the front of the bag though sipped up, was left unsipped & as such few pieces of clothing there could have fallen out -, may i suggest they sipp up once they search .
The cost of the pair of shoes was $55.00 + tax . Hoping to receive some compensation
I thank you for allowing me to complain and inspite of the loss I will always travel Caribbean Airlines to Jamaica & the Caribbean Islands .
Regards,
Dennis Lawton [ [protected]@bellsouth.net ]

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J
7:34 pm EDT

Caribbean Airlines unauthorised credit card charge

On 2nd September, 2018, I traveled from JFK to POS on BW551 at 12:50 am. I had three pieces for the first time because as a tertiary student completing a thesis in Literacy Education, I need many books. I presented my UWI ID and a decision was made to waive the $35. I proceeded to present the credit card for the third piece. I asked how much my credit card was charged. I was told $100.00. I was given a receipt to sign. The receipt had no figure. I was given two receipt. I was told that one was for the waived bag and the other for the third piece, On the plane I looked at both receipts and realized that my credit card information was on both. I am not happy that I was charged the $35. Therefore, I am seeking a refund of the $35 because I need every cent to complete my research. Why would you imply something and do something else? Would $35 make or break the airline? I am disheartened by the event. I am hurt and feel like I was tricked.

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2:34 pm EDT

Caribbean Airlines hand luggage claim

24th August 2018
RE: Wrongful tagging of hand luggage
It is with great disappointment, that I report an incident where my hand luggage was tagged wrongfully by your airline agent on flight BW 551 24th August 2018. Due to this I was inconvenienced greatly as the luggage had items contained that was not mine but belonged to close friends and family.
While proceeding on the aircraft I was advised that it would be wise to tag my hand luggage because of a booked flight and limited room in the over head locker. As I was travelling with my son aged 15 we both decided based on the request to have our hand luggage tagged.
On arrival at Piarco I spent a great deal of time trying to allocate my luggage. After some time I asked the baggage handler if that was all the luggage that came off of my flight 551, to which he replied in the affirmative. He then asked for my tag ticket which I gave to him. Immediately he brought a small black hand luggage and said this is it. I quickly looked at the brand of the luggage and said that is not mine.
After being told that the number on the ticket matched the number on the luggage I reluctantly took the luggage.
Later when I arrived at my destination I quickly opened the luggage and realized that the contents in it was not mine. I made a rush back to Piarco in an effort to give back the wrong luggage and receive mine... I was later told in the baggage area that I will have to fill out a form C 88and that reports will have to be made to both JFK and Guyana airports respectively. I received my luggage 3 days later. I looking for a desirable resolution of compensation for the inconvenience I experienced

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12:44 pm EDT

Caribbean Airlines flight 603,438 aug 04 2018, flight 441, 600 aug 18 2018 from canada to grenada return

I am filing a complaint about my flight with my husband, daughter and myself from Toronto Canada which stopped at Port Spain, Trinidad, and the final destination was Grenada. The e-ticket numbers are 106-[protected], 106-[protected], and 106-[protected]. The reason I am complaining about the flight is because there was a 3 hour delay in Toronto when heading to Trinidad. After we arrived in Trinidad, we delayed another 2 hours to get to our destination to Grenada because our plane to Grenada had to go to Tobago first to drop of passengers. We also weren't allowed to leave the Trinidad airport. We then arrived in Grenada after eleven instead of 9 p.m. Coming back from Grenada, we delayed two hours and when we arrived in Trinidad we delayed another two hours. The trip overall had too many delays. I am not happy with the service for my family of three. My email address is [protected]@cogeco.ca. My phone number is [protected]. Thank You.

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Caribbean Airlines In-depth Review

Overview: Caribbean Airlines is a leading airline that offers a wide range of services to travelers. With a rich history and background, Caribbean Airlines has established itself as a reliable and trusted airline in the industry.

Flight Options: Caribbean Airlines serves a diverse range of destinations, both domestic and international. Whether you're looking to explore the Caribbean or travel further afield, Caribbean Airlines has you covered. The airline offers frequent flights to popular destinations, ensuring convenience for travelers.

Fleet: Caribbean Airlines boasts a modern and well-maintained fleet of aircraft. With a variety of aircraft types, passengers can expect a comfortable and safe journey. The average age of the fleet is kept low, ensuring reliability and efficiency.

Onboard Experience: Caribbean Airlines offers a range of cabin classes to suit every traveler's needs. From economy to business and first class, passengers can enjoy a comfortable and enjoyable journey. The seats are designed for maximum comfort and legroom, allowing passengers to relax during their flight. In-flight entertainment options are available to keep passengers entertained, and the meal and beverage services are of high quality.

Customer Service: Booking flights with Caribbean Airlines is a breeze, whether online or through their customer service. The customer service representatives are responsive and helpful, ensuring a smooth booking process. Inquiries, complaints, and requests are handled efficiently, ensuring customer satisfaction.

Baggage Policy: Caribbean Airlines has a generous baggage policy, allowing for both carry-on and checked baggage. Fees for excess or oversized baggage are clearly outlined, ensuring transparency. The airline also has policies in place for special items such as sports equipment and musical instruments.

Punctuality and Reliability: Caribbean Airlines prides itself on its punctuality and reliability. Flights are known for their on-time performance, ensuring that passengers reach their destinations as scheduled. In the event of unexpected situations such as weather disruptions, Caribbean Airlines handles them with professionalism and efficiency.

Safety and Security: Caribbean Airlines prioritizes the safety and security of its passengers. The airline complies with international safety standards and ensures that its pilots and crew members are well-trained and qualified. Stringent security measures are implemented to provide a secure travel experience.

Loyalty Program: Caribbean Airlines offers a loyalty program that rewards frequent flyers. With a range of benefits and rewards, passengers can easily earn and redeem loyalty points. The program is designed to enhance the travel experience and provide added value to loyal customers.

Pricing and Value: Caribbean Airlines offers competitive fares compared to other airlines. While there may be additional fees for baggage and seat selection, the overall value for money in terms of service quality and overall experience is commendable.

Reviews and Ratings: Customer reviews and ratings for Caribbean Airlines are generally positive. Passengers appreciate the airline's reliability, friendly customer service, and comfortable onboard experience. Some common areas for improvement include the availability of more flight options and improved in-flight entertainment. When compared to other airlines in the same region or category, Caribbean Airlines stands out for its exceptional service.

Conclusion: Overall, Caribbean Airlines delivers a commendable performance and offers a great travel experience. Whether you're a business or leisure traveler, Caribbean Airlines caters to your needs with its extensive flight options, comfortable cabins, and excellent customer service. While there is always room for improvement, Caribbean Airlines is a reliable choice for your travel needs in the Caribbean and beyond.

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Phone numbers

+1 (800) 744-2225 +1 (800) 523-5585 More phone numbers

Website

caribbean-airlines.com

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