Menu
Carfax Customer Service Phone, Email, Contacts

Carfax
reviews & complaints

www.carfax.com
www.carfax.com

Learn how the rating is calculated

1.9 50 Reviews

Carfax Complaints Summary

10 Resolved
18 Unresolved
Our verdict: Engaging with Carfax, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Carfax has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Carfax. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Carfax reviews & complaints 50

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
0 review
1
21 reviews
Sort by:

Newest Carfax reviews & complaints

ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

Carfax I am purchasing a new automobile, and the dealer is going to pay off my lease and reimburse me $12,000

I am purchasing a new automobile, and the dealer is going to pay off my lease and reimburse me $12,000. The dealership ran reports with auto check and Carfax. Both reported that my car had been in an accident. My car has never been in an accident, never repaired at a body shop, never even had a minor collision. I purchased reports from auto check and Carfax. Auto check had telephone support, I contacted them directly. I explained the situation, was told that they would have do an investigation and inform me in 3 to 5 days. 2 days letter I received an email that that told me the report would be corrected within the next 3 hours. My experience with Carfax has been far different. They will only communicate via email. I filed a dispute with Carfax, uploaded the email from auto check, and explained that my car has never been involved in an accident. Carfax responded that they would send this info to a resolution manager. It has now been over a month and I have still not received a response. When I sent a follow up email they responded that all claims are dealt with in the order in which they are received. I've sent a number of inquires to try and get an idea of when I might expect a resolution and I'm now not even getting the courtesy of a reply. I understand reports can have incorrect information, but I think Carfax should resolve erroneous reports in a timely manner to mitigate the damage of false information. Needless to say, the value of my car is greatly depreciated due to the incorrect information contained in this report.At a minimum they should at least inform customers of when a resolution can be expected. Auto check corrected their mistake in 2 days, Carfax hasn't in over a month. This is totally unacceptable.

Read full review of Carfax
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carfax has left an official reply on this complaint.

Carfax Carfax incorrectly lists a front-end damage report on my vehicle's Carfax report

Carfax incorrectly lists a front-end damage report on my vehicle's Carfax report. I purchased a super-low mileage used vehicle because it was in mint condition. The vehicle had a clean carfax report when I purchased it and had no accidents or damage listed. I took off a push bar that was mounted on the front end because I did not like the way it looked. After I took the push bar off, I noticed some very light rub marks (from the black rubber strips on the back side of the push bar). Since the truck was immaculate I was simply curious how much it might cost to have the marks removed by a local body shop. After getting an estimate I decided to take some wax/polishing compound and see if they came off myself. The rub marks came right off and the paint is perfect. My Carfax report shows front-end damage simply because I got an estimate before I tried removing the rub marks myself. There was no actual damage, and no work was done (besides simply waxing the paint myself). They incorrectly show "Front End Damage" and it is subsequently hurting the value of my vehicle. I reported my concern to Carfax and asked them to remove this incorrect damage report. They do not have a phone # listed and refuse to talk to you on the phone. I was communicating with a Lindsay (resolution manager) and explained the issue. After going back and forth and having to send over a copy of the estimate (which I never even had done) they will not take this false damage claim off my report. Apparently, it does not matter if there was any actual damage, or if you had anything actually repaired. They will not remove this from my report. This false information is now hurting the value of my vehicle, because it has a giant red flag warning people the vehicle had damage (even though it was very light rub marks from two black rubber strips that came off with some wax/polish).

Read full review of Carfax
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carfax has left an official reply on this complaint.

Carfax Carfax has many errors on my report including the date of my accident, the severity of the accident and the quantity of accidents

Carfax has many errors on my report including the date of my accident, the severity of the accident and the quantity of accidents. I have contacted Carfax through their website (as there is no other way to contact them) and I have received no response. This matter is time sensitive as I need to sell my car very soon and I am loosing out on value due to their inaccurate reporting. I have explained all the problems with my report and even stated that I will provide them with contact info for my insurance company who will show there is only one accident for my VIN and its a much less severe accident than shown on the report. P.S. I will be submitting a letter from my insurance company later today. My insurance company is *** and my local office phone number is (***. Ask for ***. My vin is *** Inaccurate report is here: https://www.carfaxonline.com/***
From: ***
Date: Fri, Jul 9, 2021, 2:31 PM
Subject: CarFax Report
To:

***,

I received the CarFax report you forwarded to me regarding your 2018 ***. There are numerous errors on this report:

1. In the 3 years we have had the 2018 *** insured, it has only been involved in one claim which was hitting an animal.
2. The dates listed on the CarFax report, 11/01 and 03/10 are not the date of our comprehensive claim, 10/12.
3. The claim payout for *** was $1666.78, after your $500 deductible, which is a minor payout in light of the expense of repairing vehicles.

Their error filled report is lowering the value of your vehicle and I'm so sorry for that. I hope you can get this corrected. Thank you.

*** T: *** F: *** Lawrence, KS

Read full review of Carfax
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

Carfax Hello around the beginning of Oct 2019 I washed my 2010 *** that's in showroom condition 2ND owner,and I found s omeone has keyed the

Hello around the beginning of Oct 2019 I washed my 2010 *** that's in showroom condition 2ND owner,and I found s omeone has keyed the drivers side of my truck,I called my insurance compamy *** and they told me to go get a estimate so I did I received a Estimate from *** wexford pa ***,truck went into the shop and got the Vandalism on the drivers side fixed NOW this is when everything starts to go wrong.I got worried about a car fax report on my truck now so I bought a report so I could go online and see what car fax has,WELL Now for my SHOWROOM condition truck has NEVER had any wrecks or in a flood car fax has posted DAMAGE NOW TO MY TRUCK CAR FAX HAS DAMAGE REPORTED TO DRIVERS FRONT DAMAGE TO DRIVERS SIDE AND THIS IS THE REAL PROBLEM CAR FAX HAS DAMAGE TO THE RIGHT FRONT MY TRUK HAS NEVER HAD ANY DAMAGE TO THE RIGHT FRONT OF MY TRUCK,SO I CALLED MY INSURANCE COMPANY *** RIGHT AWAY AND TALKED WITH THE ADJUSTER SHE WAS AS UPSET AS I AM SHE WANTED TO KNOW WERE CAR FAX IS GETTING THERE INFORMATION FROM? sO RIGHT NOW I HAVE FILED AND OPENED UP 4-WRONG COMPLAINTS WITH CAR FAX AND THEY WILL NOT FIX THE RIGHT FRONT DAMAGE REPORT AGAIN MY TRUCK HAS NEVER HAS RIGHT FRONT DAAMAGE ONLY KEYED VANDALISM ON DRIVERS SIDE,SO I HAVE ASKED CAR FAX TO CALL MY INSURANCE COMPAMY AND CALL ME WE BOTH WANT TO KNOW HOW AND WERE CAR FAX IS COMING UP WITH THERE DAMAGE REPORT,I GAVE CAR FAX MY ADJUSTERS NAME AND NUMBER ALONG WITH MINE I JUST RECEIVED A EMAIL FROM CAR FAX SAYING THEY DONT CALL ANYONE ONLY EMAIL,AND RECEIVED ANOTHER EMAIL SAYING SORRY IT IS TAKING SO LONG BUT WILL GET BACK TO ME SOON,MY INSURANCE COMPANY PAID THIS CLAIM AS COMPREHENSIVE CLAIM SO IT WAS NOT A WRECK MY MAIN TROUBLE HERE IS I WANT THE RIGHT FRONT DAMAGE TAKEN OFF MY CAR FAX IT NEVER HAPPEN MY TRUCK IS IN SHOWROOM CONDITION NOW I HAVE ALL THIS WRONG STUFF ON MY TRUCKS CAR FAX PLEASE HELP METHANKS AGAIN

Read full review of Carfax
Hide full review
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carfax has left an official reply on this complaint.

Carfax In early December , my father-in-law, who had been the sole proprietor of a little car shop in Abilene (which, by the way, was an accredited

In early December , my father-in-law, who had been the sole proprietor of a little car shop in Abilene (which, by the way, was an accredited member of the complaintsboard.com) for approximately forty years, was hospitalized with Covid-19. He passed away on Christmas Eve. After his death, we contacted Carfax to close his account. At the time, I was told that the invoice for the month of December would be the final amount due and his account would be closed. We mailed a check to Carfax for the December invoice amount and received no additional bills or correspondence from Carfax. I want to stress that both the mailing address and phone number are being checked on a regular basis. We received nothing related to the Carfax account until March, when we got a notice from *** stating that the account was past due and had been turned over to collections. I immediately contacted Carfax, but they would not explain why the account was still open and now in collections. I contacted the collections agent and learned Carfax had not processed our December payment and, despite what I had been told, had charged for January even though my father-in-law died in December. In addition, the collection agency had added collection fees. Despite my attempts through phone calls and email, no one was willing to work with me to get this matter resolved. We are gutted by the loss of my father-in-law and have been working diligently to close his accounts in a timely manner. Carfax is the only vendor that has failed to do what they said they would do and refuse to correct their error. I don't know why Carfax did not process the payment for the December invoice. I find it hard to believe that if my father-in-law were alive and his account were overdue, that Carfax wouldn't have contacted him by mail, phone or email (for each of which, Carfax has current contact information). I am appalled at how my father-in-law's account has been handled.

Read full review of Carfax
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
5:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carfax Mistake by Carfax that have cost you money

Have you had a problem w/ Carfax and its cost you money, give me a call
Stephen Solender Esq. [protected]
[protected]@yahoo.com

Read full review of Carfax and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
U
U
usedcarinspections
Austin, US
Dec 05, 2011 2:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Carfax is notorious for poor customer service and hiding behind their disclaimer.

There are 7 problems with a Carfax report that Carfax does not disclose to their customers

A Carfax (or AutoCheck) report contains zero information about the CURRENT condition of a used vehicle. A history report is NOT an inspection and CANNOT be a substituted for a professional pre-purchase inspection.

Seven problems with a Carfax (or any Vehicle History report):

First, if the vehicle has been rebuilt (or salvaged) Carfax can only report this if the States’ DMV changed the vehicle’s title to “salvage, rebuilt, reconstructed, etc…” However, there are some states that do not indicate remarks on their titles such as “savage, rebuilt, true miles unknown, thief recovery, etc…” Also, if the insurance company does not notify the state that they have totaled a vehicle, the DMV will not change the title to ‘salvage, rebuilt, etc…” For example, a few years ago, State Farm was sued for not reporting over 30, 000 totaled vehicles to the States’ DMV. Since the titles were never changed to salvage, Carfax shows these vehicles to have "clean" titles. These totaled vehicles were sold to salvage yards, patched together, and re-sold to the public with the original titles and a "clean" Carfax report. It is not uncommon for a professional pre-purchase inspection to find accident and frame damage on a vehicle when the Carfax report shows “no reported Structural / Frame Damage" or "Accident / Damage".

Second, there is no database for body & frame shops to report accident damage and repairs, and not all insurance companies disclose or share their accident information. Carfax readily admits that there are thousands of accidents, each day, which will never show up on a Carfax report. Even if Carfax reports an accident, it cannot tell you the extent of the accident damage, or the quality of any repairs. Only a professional inspection by a Frame Specialist can give you that information.

Third, used car dealers know the limitations of a Carfax report. Some dealers knowingly buy vehicles with frame and accident damaged which have a "clean" Carfax report. They sell these damaged vehicles to unsuspecting buyers showing them the “clean” Carfax before they purchase. Bad vehicles are purchased every day because the seller/salesperson talked the buyer out of a professional inspection by showing a "clean" report. A vehicle history report cannot tell the buyer the current condition of the vehicle.

Forth, Carfax does not have any type of reporting mechanism with the tens of thousands independent repair facilities across the United States. Most of the Carfax reports have little or no repair information compared to the millions of automotive repairs performed each day. Even if Carfax reports a repair, it cannot tell you if the problem was fixed correctly or if there are additional mechanical/electrical problems with the vehicle.

Fifth, some States require an annual safety and/or emission testing. A safety or emission test is very limited in its testing and like a repair history, it cannot tell the buyer the current actual condition of all the vehicle’s components and systems.

Sixth, Carfax is a "History" report. There is a time lag between when a vehicle's title was changed to reflect a "negative" comment and when Carfax actually reports the title's new information. This time lag can allow a damaged vehicle to be re-sold before Carfax can report the negative information about the vehicle.

Seventh, search the web for complaints against Carfax. Many consumers have filed complaints and lawsuits that Carfax deceives their customers by concealing the limits of the information it collects. When confronted by irate customers, Carfax hides behind their disclaimer. (FYI, Carfax does not allow phoned in complaints).

The perception for a used car buyers is that Carfax offers comprehensive historical information about used vehicles, but the reality is, the information contained in a Carfax report is incomplete, limited, misleading, may not be current, and in some cases totally inaccurate. This difference between the used car buyers' perception, and reality, will cause them to make bad decisions based upon incomplete information provided by a Carfax report.

A used car buyer should question the cost effectiveness of a vehicle history report. A Carfax report sells for $34-$45 vs. a professional pre-purchase inspection for around $150. Pay the $34-$45, and you still don't know the current condition of any mechanical or electrical system, you still don’t know for sure if the vehicle was in accident(s) or the quality of any previous accident damage, and you still don't know if the vehicle was abused or well maintained. Only a physical pre-purchase inspection by an ASE Master Technician (for all mechanical & electrical systems) and a Frame Specialist (for body and frame problems) can determine the true condition before you buy.

The ONLY way to determine the TRUE condition before purchase is to have the vehicle professionally inspected by an ASE Certified Master Technician for mechanical & electrical problems and Frame Specialist for previous accident damages.

The #1 reason bad cars are purchased is the buyers' inability to determine the true condition of the vehicle before purchase. A history report cannot be used to determine the true current condition of the vehicle. For more information about used car inspections, please visit the non-profit consumer site www.UsedCarInspections.ORG

ComplaintsBoard
L
8:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carfax Products reports are false.

Carfax issued a false report on my car that I bought on Ebay. The Carfax report was clean with no accidents reported. When I sold the car two years later, the Carfax report showed an accident with airbag deployment. As a result, I lost more than $2, 000 on the deal. Carfax denied any claim I had against them. Never trust a Carfax report.

Read full review of Carfax
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
5:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carfax unauthorized charges

Upon opening a credit card bill, I find 3 charges from three separate days apparently to CARFAX for 44.99 each. Under no circumstances did I click on 'Purchase Now' or input the credit card account number - I don't even know how they got it! This is larceny, plain and simple. I admit I had been looking on Ebay for used cars and I even remember (one time) reviewing a CARFAX report, which I understood to be a free report! But three charges of $44.99, no way!

Did you know that CARFAX doesn't have telephone support - that is, there is no phone number you can call to dispute charges like this?

Read full review of Carfax and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
mallie moore
Waynesboro, US
Jan 31, 2015 5:37 am EST

This just happened to me when I placed an order on Amazon so how do I get my money back they put a charge of 54.99 to my debit card

ComplaintsBoard
S
2:25 pm EDT

Carfax Provides false report

I have bought a carfax report from the carfax. but I found finally I found the report provide the serious false information to me. the report show the car is a clean title car. but after I bought it and transfer the title. but the datas from the government the car is a salvage title. So I connect the carfax. and that company take 4 months to deal with the case. and finally they refused to responsible for this. I think it is very nonsense for that company! I pay the money to buy the information about the car, but they provide the wrong information to me.

Read full review of Carfax and 3 comments
Hide full review
3 comments
Add a comment
I
I
Icata
, US
Sep 10, 2010 12:05 pm EDT

I bought very expensive and rare vehicle with clean Carfax history and based on it I paid all the money for the car. A year later on the Carfax poped up an accident report... which decreases the value of the vehicle a lot... When I contacted them they told it is normal even more than a year later to report such a thing. You do your math and decide to relay on them or Not for your next car purchase. I will never pay even a penny for their ScamFax even if it's free it is worthless. They help thiefs and scammers to sell their vehicles.

M
M
Magoo
, US
Jun 03, 2016 8:30 am EDT

I sold 2 vehicles to CARFAX that both had a "history". They did not ask if there was a history and could have cared less. Both of these vehicles had been in accidents and all information was noted through my insurance company, which is a MAJOR CREDIBLE COMPANY. When CARFAX sold the vehicles they had it listed as a "clean one owner", which it was a one owner, but NO MENTION of any damage or problems with the vehicles. One of these vehicles had a "bad" transmission and it was on the lot the NEXT DAY ! I KNOW the problems were listed from the body shops and the dealer ships where they were repaired/serviced. My advice is "BUYER BEWARE" just like any other dealership. They are out to make money and sell cars PERIOD.

M
M
Magoo
, US
Jun 03, 2016 8:30 am EDT

I sold 2 vehicles to CARFAX that both had a "history". They did not ask if there was a history and could have cared less. Both of these vehicles had been in accidents and all information was noted through my insurance company, which is a MAJOR CREDIBLE COMPANY. When CARFAX sold the vehicles they had it listed as a "clean one owner", which it was a one owner, but NO MENTION of any damage or problems with the vehicles. One of these vehicles had a "bad" transmission and it was on the lot the NEXT DAY ! I KNOW the problems were listed from the body shops and the dealer ships where they were repaired/serviced. My advice is "BUYER BEWARE" just like any other dealership. They are out to make money and sell cars PERIOD.

ComplaintsBoard
V
2:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carfax CarFax false advertisement for unlimited use

Consumer be aware: CarFax advertises to all consumers for no discrimination unlimited number of carfaxes for personal use for one month for $29.99. This is a false advertisement since once you log in and you obtain a relatively fair number they deactivate your account. In my case, I subscribed on 3/20/08 for one month just to be notified by them on 3/23/08 that the previous months I had too many in their opinion (in reality 2 per day) while I was searching for an Audi for my wife and a Mercedes for my self. I’m not a commercial user, dealer, or corporate institution. There is nothing in CarFax’s agreement for a limit as the number of carfaxes obtained when someone purchases the unlimited number of carfaxes for personal use. This complaint intents to make other consumers aware of this situation and to bring a negative campaign against CarFax for false advertised services. So consumer be AWARE.

Read full review of Carfax
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Carfax Customer Reviews Overview

Carfax is a leading provider of vehicle history reports in the United States. The company's reports provide extensive information about vehicles' past, including accident history, previous owners, and maintenance records. Carfax is widely recognized for the accuracy and completeness of its reports, and it enjoys a strong reputation among both car dealerships and individual buyers.

One of the most significant benefits of Carfax is its ability to help buyers avoid purchasing cars with hidden problems. The company's reports provide information about accidents, damage, and other potential issues that can be difficult to detect in a test drive or visual inspection. This makes Carfax an essential tool for anyone looking to buy a used car, as it can help them avoid costly mistakes.

Carfax also provides peace of mind for buyers who are concerned about the safety and reliability of the cars they are considering. By providing detailed information about a vehicle's maintenance and repair history, Carfax can help buyers feel confident that they are making a good investment.

Carfax's user interface is easy to use and provides detailed information in a clear, organized format. The company's reports are also available online or through its mobile app, making them convenient for buyers to access wherever they are.

Overall, Carfax reviews are overwhelmingly positive, with customers citing the accuracy of the company's reports and the peace of mind they provide. Carfax is widely regarded as the industry standard for vehicle history reporting, and its reputation for reliability and accuracy is well-deserved.

Carfax In-depth Review

Website Design and User Experience: The Carfax website boasts a clean and intuitive design, making it easy for users to navigate and find the information they need. The layout is well-organized, with clear headings and sections that guide users through the various features and services offered. The search functionality is efficient, allowing users to quickly access vehicle history reports and other relevant information. Overall, the website design and user experience are top-notch, enhancing the overall usability of the platform.

Vehicle History Reports: Carfax provides comprehensive vehicle history reports that are invaluable for potential car buyers. These reports offer detailed information about a vehicle's past, including accident history, odometer readings, service records, and more. The reports are easy to understand and provide a wealth of information that can help users make informed decisions when purchasing a used car. The inclusion of a vehicle's maintenance history is particularly useful, as it gives users insight into how well the vehicle has been cared for over time.

Pricing and Subscription Options: Carfax offers flexible pricing and subscription options to cater to the needs of different users. Users can choose between single reports or opt for a subscription plan that provides access to multiple reports at a discounted rate. The pricing is competitive and offers good value for the wealth of information provided in the reports. Additionally, Carfax often offers promotional deals and discounts, making it even more affordable for users to access the vehicle history reports they need.

Accuracy and Reliability of Information: Carfax has built a reputation for providing accurate and reliable information in their vehicle history reports. The reports are compiled from various sources, including government records, insurance companies, and auto auctions, ensuring that users receive a comprehensive and trustworthy overview of a vehicle's history. Carfax also employs advanced data analytics and verification processes to ensure the accuracy of the information provided. Users can have confidence in the reliability of the information presented in Carfax reports.

Customer Support and Assistance: Carfax offers excellent customer support and assistance to its users. The customer support team is responsive and knowledgeable, providing prompt assistance to any queries or concerns users may have. Carfax also offers a comprehensive FAQ section on their website, which addresses common questions and provides helpful guidance. Users can reach out to Carfax via phone, email, or live chat, ensuring that they have multiple channels to seek assistance when needed.

Additional Features and Services: In addition to vehicle history reports, Carfax offers a range of additional features and services that further enhance the user experience. These include VIN decoding, which provides detailed information about a vehicle's specifications, as well as a service directory that helps users find trusted mechanics and service centers in their area. Carfax also offers a buyback guarantee for eligible vehicles, providing users with added peace of mind when making a purchase.

Mobile App Experience: Carfax's mobile app offers a seamless and user-friendly experience for users on the go. The app is well-designed, with a clean layout and intuitive navigation. Users can easily access vehicle history reports, search for cars, and receive notifications about important updates. The app also allows users to save and compare vehicles, making it convenient for users to track their research and make informed decisions while on the move.

Privacy and Security Measures: Carfax takes privacy and security seriously, implementing robust measures to protect user information. The website and app utilize secure encryption protocols to safeguard user data, ensuring that personal and financial information remains confidential. Carfax also adheres to strict privacy policies and does not share user information with third parties without consent. Users can trust that their data is secure when using Carfax.

Comparison with Competitors: When compared to its competitors, Carfax stands out for its comprehensive and reliable vehicle history reports. The depth of information provided in Carfax reports surpasses many other similar services, giving users a more detailed understanding of a vehicle's past. Additionally, Carfax's pricing and subscription options are competitive, offering good value for the information provided. The user experience and customer support offered by Carfax also set it apart from its competitors, making it a top choice for users seeking accurate and trustworthy vehicle history reports.

Overall Rating and Recommendation: Carfax is an exceptional platform for accessing vehicle history reports. With its user-friendly website design, comprehensive reports, competitive pricing, and excellent customer support, Carfax offers a top-notch experience for users. The accuracy and reliability of the information provided, along with the additional features and services offered, make Carfax a trusted resource for car buyers. Whether you're in the market for a used car or simply want to learn more about a vehicle's history, Carfax is highly recommended for its exceptional service and valuable insights.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Carfax customer service

Website

www.carfax.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Carfax?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Carfax Customer Service. Initial Carfax complaints should be directed to their team directly. You can find contact details for Carfax above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Carfax. Discuss the issues you have had with Carfax and work with their customer service team to find a resolution.