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Ringtonestimes review: Unauthorized charges! 392

K
Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I ask for a free download ringtones. a few days later I started receiving jokes on my cell phone. a text message came that said lsw subscription renewed @5.99 /weekly or 23.96 a month. I texted back and I don't want to renew. They sent back a text that said sorry ur command is not recognized. What a scam!

392 comments
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Edwina
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Aug 04, 2016 7:22 am EDT

I thought I was going to get free ringtones but it said it will be billed to my account. I ;m not authorizing this!

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Cheryl Purdin
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Aug 04, 2016 7:22 am EDT

this was a supposed free service and after you say OK to a free service your told you will be charged $19.95. I do not want this service.

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casey jacobson
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Aug 04, 2016 7:22 am EDT

I have recv'd at least 7 msgs in the last 3 minutes, after clicking on free download. When i saw that it was not free, i backed out. And still have all these god awefull msg coming to my phone. I do not want to be charged for this crap! I have replied that i do not want these, and it says that my "command is not recognized". Heaven forbid if this goes on my bill!

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pamela cash
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Aug 04, 2016 7:22 am EDT

care@ringtimes.com was advertised to be free. all i did was put my cell number in and automatilly they chaged me 9.99 a month. when i tried to cancell they took a nother 9.99 out of my account. i want my 19.99 put back on my cell number.

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Amanda Nicole Wadkins
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Aug 04, 2016 7:22 am EDT

I received a my space message from a close friend and it said i made a ring tone just for you enter your number and you'll get it. well i did thinking it was safe, then i got text saying that i am part of this club and owe so much a month. Its says that to cancel got the care@ringtonetimes.com but there is nothing there! Beware!

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Carla
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Jun 03, 2016 8:08 am EDT

Unfortunately, I used the free information to obtain a phone number. Once I received the number requested, I received a message for a free ringtone of which I DID NOT agree to. A few seconds later I received a text message that I was subscribed to these services and would be billed 9.99 per month. I immediately replied with a request to cancel the unauthorized services and I received a message 4Help go to care@ringtonetimes.com along with Sorry ur command is not recognized. Does anyone have more info that may be of help for stopping the subscrition as well as the billing? If those parties responsible for this nonsense are attentive to this site, please stop this ridiculous game and prevent further legal actions being brought up against you.

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tracy winfrey
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Jan 06, 2008 12:00 am EST

i clicked on the site to get ringtones and was charged twenty dollars just for putting in my cell phone number

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Ano
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Jan 05, 2008 12:00 am EST

I received an E-mail stating they were going to charge my account $9.99 a month. I never signed up for this service to begin with. I discovered the complaint board and realized I was among several people in the same boat. Now, what I would like to know is how do you get it stopped?

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Dave Hathaway
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Apr 01, 2008 1:03 pm EDT

I ask for a free download ringtones. a few days later I started receiving jokes on my cell phone. a text message came that said lsw subscription renewed @5.99 /weekly or 19.96 a month. I texted back and I don't want to renew. They sent back a text that said sorry ur command is not recognized. What a scam!

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Ryan
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Aug 04, 2016 7:22 am EDT

I signed up for a subscription to get free ringtone then got charged 9.99/month for JOKES!?!?!? I wanted to get it cancelled and now...

I HAVE THE SOLUTION!
Reply back the letters DH, imediatly you will receive a messg saying that your suscription was cancelled

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joyce stewart
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Aug 04, 2016 7:22 am EDT

I may have accidentally suscribed to what I thought was free
ringtones. I do not want this service nor text messaging and I DO NOT want to be charged with anything. I do not desire to suscribed to this

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angela
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Jun 03, 2016 8:08 am EDT

I don't want this service. I can't talk to anybody. I keep getting charged. This has to stop. What do I need to do?

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Kristi White
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Jun 03, 2016 8:08 am EDT

I did not realize that there was going to be charges of 9.99 on my phone! I did not authorize this! I did not appreciate adding 20 to my phone, and it being taken away because of this!

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Shain Brown
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Aug 04, 2016 7:22 am EDT

I do not want this or any other company sending me text messages. Please remove my cell phone number from your list. After today i will expect this to be taken care of and i will not receive any more calls. If you have any questions you may call me direct @ [protected].
Thank you for your time.

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BRENDA TILLMAN
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Nov 11, 2007 12:00 am EST

received text message"CSW subscription renewed @ $9.99 mo i dint authorized sais service and DO NOT WANT it. Do not charge me and I am checking my previos bill to make sure I was not charged before. I am also calling my wireless provider to make a complaint and FCC also.

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gotscrewed
, US
Aug 04, 2016 7:22 am EDT

i got scammed by them also. the verizon people were very helpful in getting rid of them off my phone. you text message to the number 717-69 and then text stop. it will stop your charges and subscription. do it fast or it will show up on your bill. You can also have Verizon block those kinds of texts.

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martin norton
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Mar 11, 2008 12:43 am EDT

i have been charged by this company for months now and didnt find out till today. 9.99 a month and i want my money back or ill take action!

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john E Kempf
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Jan 20, 2008 12:00 am EST

Complimentary ring tones caused me to get charged for things I do not want, then when resigning my request I get "not recognized". Can't find away to cancel!

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lasca mazzone
Unadilla, US
Aug 15, 2010 7:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i do not want tne free ring tones offered on text 71769 so do not charge my phone

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diamond Dave
Brighton, US
Jul 02, 2010 10:11 am EDT

I did not sign up for a joke a day, but I got it anyway. I wish someone could tell me how to get them to stop sending me a stupid joke each and everyday!
What a scam.

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concern1
, US
Aug 04, 2016 7:22 am EDT

WOW. THIS SITE IS SUPPOSE TO "STOP!" THE RINGTONE I NEVER RECIEVED THAT WAS SUPPOSED TO HAVE BEEN FREE. THAT WAS BULL! I ASSUME THAT I AM ONLY WRITING TO VENT MY FRUSTRATION, SOME HOW I FEEL SPRINT IS ALSO REPONSIBLE FOR ALLOWING THIS BOGUS COMPANY TO BE USED, TO GET MORE MONEY FROM ITS CUSTOMERS, NOW THAT IS SAD. I HOPE THAT I WILL NOT BE BILLED NEXT MONTH.

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William Kadlec
Virgnia Beach, US
Feb 07, 2009 1:23 pm EST

I have been receiving stupid jokes on my phone for a year and being charged 9.99 a month.

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E BALL
Titusville, US
Aug 04, 2016 7:22 am EDT

I GOT SCREWED BY71769, 48000WHAT SCAM ARTISTS, THEY TOOK ALL MY PREPAID MINUTES.CANCEL ME LOSERS, YOU MAKE MORE MONEY BY SCREWING OVER THE PUBLIC GET A LIFE.

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Maegan cholish
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Aug 04, 2016 7:22 am EDT

I want to cancle this subscription please !

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scott lynn
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Aug 04, 2016 7:22 am EDT

I would like to stop my subcription for the ringtones

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nichole moore
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Nov 17, 2008 12:57 am EST

I did not ask u to take 9.99 out of my phone account put it back on my account u all r stilling peoples money without permission.

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nichole moore
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Nov 16, 2008 11:23 pm EST

I need my money back on my phone i never subscibed to this and this my only phone and i have babies

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Wanda Cooke
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Aug 04, 2016 7:22 am EDT

Please cancel! I was unaware that I had even subscribed!

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B ELEM
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Oct 02, 2008 8:09 am EDT

STOP SENDING ME TEXTES I NEVER REQUESTED TO BE SENT ANYTHING FROM YOUR COMPANY AND I DONT WANT ANYTHING FROM YOUR COMAPNY DONT SEND ANYTHING ELSE AND ALL CHARGES SHOULD BE REMOVED

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Maddy Hershner
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Aug 04, 2016 7:22 am EDT

I was just wondering if since i canceled my subsciption but i still paid for that month, do i still get my months worth of stuff from the website? Or do I get my money back? please answer soon, its urgent.

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MELVINA LEWIS
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Jun 03, 2016 8:08 am EDT

I totally agree with the prsons who complaining because I have also been charged for so something I did not or will not order. This subscription was nothing I wanted or needed, I did not authorize any charges to be deducted from my go phone like I have said before I WOULD APPRECIATE IT IF THIS COMPANY WOULD PUT MY MONEY BACK ON MY CELL PHONE. I DO NOT WANT YOU TO SEND ME A CHECK I WNAT MY MONEY POSTED BACK TO MY PHONE JUST AS FAST AS YOU TOOK IT OFF!

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MELVINA LEWIS
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Sep 11, 2008 8:41 pm EDT

I received a text stating you can receive complimentary ringtones text to reply at a certain number, before I could reply, I received another one telling me that I would be charged 9.99 monthly, cxl stop HS. I'm like stop what! I did not authorize this! I tried logging on to this wbesite but it was not available the message I reeived was to try and log on later. How can I get my money refunded back to my cell phone. I DO NOT WANT A CHECK I WANT MY MONEY PUT BACK ON MY CELL PHONE JUST AS FAST AS YOU TOOK IT OFF.

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joanne
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Sep 04, 2008 4:16 pm EDT

i too was just charged 9.99 for something i didnt order. i have a prepaid phone and i had 9.99 taked off my total! how do i get it back? cuz its my only phone and i just put the money on..! help

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Tammy
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Sep 01, 2008 10:50 am EDT

I did not mean to hit accept if that is what I did. I DO NOT WANT THIS SERVICE! So please make sure that I am not subscribed to this service! I did reply to the text message and asked that this be retracked and NOT CHARGED TO ME PHONE! So please do take this off!

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Robin
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Aug 27, 2008 9:53 pm EDT

I want to know how I can be charged for Musictrivia Alerts on my cell phone, then text STOP to 367-26 and a reply comes back that my cell phone number isn't currently assigned to any plans. This phone belongs to my son and he is under 18..

I want all charges STOPPED at this time and would like to have this number taken off all the lists.

Im a single mom and dont have the money to pay on something im not subscribed to.

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Ginette Kenyon
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Aug 22, 2008 4:42 pm EDT

I did not download anything and do not want your service. Take me off your billing do not charge me.

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Marilyn Griffin
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Aug 22, 2008 6:42 am EDT

Hello my name is Marilyn Griffin, a free offr popped up on my phone for free ringtones about three weeks ago. I accepted the offer and immediatlely I was charged 9.99. I would like for this feature to be immediately removed from my phone. I am really trying to avoid another charge. I would greatly appreciate your prompt response. My cell phone # is [protected]

Sincerely Marilyn Griffin
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Tina J.
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Aug 19, 2008 7:16 pm EDT

my son has a prepaid cell phone and he recieved the message thinking he was gonna get a free ringtone well now he has no money on his phone because they took the 9.99. he is only 11 yrs old that is so wrong. i have tried calling but im scared to put his number in and they want the cell number and if i do they could send more crap that will charge him when he gets enough money to put minutes on his phone. I don't want to change his number because thats the one all the family has to keep in contact with him. I think something needs to be done they are ripping off little kids that has no clue.

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Merrylee Zempel
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Aug 18, 2008 7:52 am EDT

Please! Remove me from your billing list! I didn't want this, but I do want my money back!

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Virginia O'Mara
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Aug 15, 2008 9:48 am EDT

Ringtone Times is subsidiary of CSW, Cellular Service Worldwide. Their phone # is [protected]. My cell phone is through AT&T.
On 8/14/08 at 7:30 pm, I received a text message "Reply YES to 71769 & get ur complimentary ringtone." I scrolled down 5 lines and read "send yes to 71769"; so I sent YES, assuming it was something from AT&T. The next text message said "UR subscribed to Ringtone Times at $9.9/month. I immediatedly texted "CANCEL". Ther next text message said "ur cancelled" but they had charged my account $9.99. and after that they refused any more text messages from me.
When I did scroll down 16 more lines I found out there was a charge but the marketing was so slick that I can see anyone getting scammed. I eventually called AT&T and although they hemmed and hawed they finally refunded the $9.99. I asked them if AT&T had sold their cell phone customer database to a third party company. They refused to answer and tried to lay it at my door that I must have gone to CSW's web site (which I had not.)
I later called the parent company of Ringtone times (phone# Listed above)to ask if AT&T had sold them their dasabase and they admitted they had a marketing agreement with AT&T.

ANY LAWYERS OUT THERE? I think this could make a good Class Action suit aagainst AT&T. I am on the FCC do not call list. They have absolutely no right to sell my phone number to a marketing company. I encourage any one who would like to join in me in exploring a Class Action Suit against CSW &/or AT&T to contact me at giniomara@juno.com. Any Lawyer who might like to handle this, please contact me because I'm 'blue-skying' here. I don't know if this is a viable case. If you have not been refunded yet, keep after your service provider not CSW.Good Luck.

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