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Caremark Inc / Unauthorized billing

1 United States
Contact information:

On two occasions on January 6, 2009 I ask the CVS Representative who contacted me for the contracted cost of the drug. On two occasions the representative would not disclose this information, ether because she chose not to, or for some reason did not have this information. This seemed strange to me but the representative was persistent in her request for my copay of $150 so I gave her my credit card. It is not ethical or fair for CVS Caremark to conduct business in this manner hence my complaint. The non-disclosure by a pharmacy, of a drug cost to a patient, when it is requested, is not acceptable-especially in the case of costly Humira. Nobody finds it acceptable to ship a customer a $5, 813.67 product without disclosing the cost when ask. I did not enroll in a program with Humira. I returned the drug unopened. My insurance paid $3089.18. CVS Caremark has both the drug and the payments. It would be unfair of me to have my insurance co. pay that amount for my level of Psoriasis.

Jo

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