Careem
reviews and complaints

Dear Team,
I have been facing an issue that I am unable to call the helpline from my captain number [protected] since 5th July'18, but my issue is still not resolved; moreover I can not even access my incentive portal to be updated on my daily chores. I have called several times from different numbers to get the issue resolved and everytime I get a new response. I even requested for a call back from the available supervisor last night and was committed the same within 3 hrs maximum but never received any call back till now. Please also note that I have reinstalled the application as well as logged in from another handset but the issue is still there. Now I'm really annoyed with the services being provided by the management and am extremely disappointed with the same. It is also requested to kindly do read the responses given to me in documentation in the attached snapshots.
I'm sending you some complaint statuses so that you yourself could judge the quality of the support teams. My details are mentioned below
Name: Taha Zafar Baig
Email Address: [protected]@gmail.com
Assigned Number: [protected]
And now updated number without my consent nor my acknowledgement: [protected]
Location: Lahore, Pakistan

I requested careem to pick me on 7 July from my location but the driver was not coming towards my location and continuously going opposite from that location. I wait him till half an hour and that day was my anniversary day and I had to go for party but due to this unprofessional behaviour of driver my party ruined.
even I called him thrice but he didn't pick my calls.
very bad experience.please take necesaary action against it.

driver number is 00966-[protected]..who accepted my ride but made me fool.
please take strict action against him.
snapshot of message is attached which I sent him that why you are not receiving my calls neither you are coming to pick me.

regards
Muhammad Rahil
[protected]

I have booked a ride 2 days 02- July -2018 at 17.40, I called the driver to confirm my pickup point then he asked me about my destination.
Then he didn't come and i called him again he said the trip was cancelled and this wasn't true, and after one our he cancelled the trip

I tried to call customer service but i get an answer machine message that i can call customer service during the ride only

i can't make a complain from the application for this ride because it's not recorded in my history in my app as it was cancelled by the driver.

Sir I have a complaint of Captain Ahmad Sher, +[protected]. Suzuki Alto, White, LEA-2851. I asked him to turn on the AC but he never listened to me. He took the fare of AC car in which peak factor was 1.1x, but he never turned the AC on. This is a misbehaviour and act of irritating the customer. If u never took action, I and my other family circle and friends will shift to UBER network. We will spread this misbehaviour of Careem drivers on Social media also.
Regards
Adeel Ejaz

I booked Careem and got Mr. Anton Fernando as the captain with Silver Kia Cerato of plate number 705835. I have waited for him for 10 mins, i called him several times but He is not picking up my calls, and i have a meeting to catch to! so i asked my husband to book Uber for me, after few minutes he called with a Dubai number! what the heck? Dubai number and then when i picked up the call it is Mr. Anton, however of course my husband already booked the Uber, i asked him why he is not picking up my calls? I was late in the meeting, from 8am to 8:30? 30 minutes because of Careem drivers!

Anyway, this is not my fault! it is your services fault, and now i have a QR10 outstanding balance? it is unacceptable. It is really unacceptable.

Kindly train your drivers and not enough a driving license alone. Professionalism is the most important!

I booked a ride for my grandparents. It was almost 12 at night, and the driver took an extremely long route which took almost an hour to reach the dropoff location. When the driver dropped them off at the dropoff location, the fare shown was rs 377. But the driver asked for 600 rs. My grandparents didn't really know how careem works so they gave him. A few minutes later they called and told me that he has charged way too much so I decided to call him and ask. Now I have called the captain several times but he didnt pick up the call and it seems he has blocked me now. Help me with this, or atleast deal with these kind of captains.

Dear Madam / Sir,

For whom it may concern,

Regarding your email about the incident you have found in the records of my police check, The accident happened under a very tough circumstances where I was driving on the high way not exceeding my speed and the child was crossing the road on his own ! That's why there was nothing on me when I went to court - as it is forbidden for adults to cross the high way so the mistake was the lack of attention of the parents not me following the average driving speed at this road !
I would like to explain this is not considered a behavior, since many years I am driving and this's the only incident in my history
That doesn't mean that the incident had not effected me on the personal level at the end of the day I have kids at the same age of the child which made me stop driving for 2 years, But honestly driving is my only source of money, I joined Careem to be able to resolve my financial situation, Please revisit the decision having my explanation in concern.
Thanks in advance
Aony Nagib .

Regards,

Today we ride on a careem we travel for 1 km and it made fare of rs 266.. though it was a peak factor but 279rs for 1km is to much Driver name was syed Turab and the car model was Go white Suzuki wagonr GO. How this much fare can be possible for only 1km please let me know the reason and i want my money back beacuse this is to much fare much if this issue will not resolve i am not gonna use careem next time

I have -150 in my account but i take a ride after take the ride my charges show on mobile 749, but captai charge 900 rupees 749 current and 150previous.but my balnce same pending -125 rupees. I take the ride previous 08.06.2018 11.00am to 01.00pm and captain mobile no. [protected]. After take the ride i call again captain, i say my balance show still 150.but hy say it our system problem

Sir I m registered on my no +[protected] from last 7 to 8 months. I have been blocked by Careem on visit Careem support situated at Rashid minhas road Karachi they informed me u r blocked due to not taking training on link which was sent to me but I have taken it before blocking and I have got 9 marks but now support told me u r permanently blocked due to fraud for which ur guranty was reversed but sir which fraud they r giviy reference it is a double ride from a same passenger which was not fraud or fake ride I have takenbefore20 rides at that day why I would take a single double ride sir if Careem prohibits it from double ride from same passenger i assure u I would not take double ride actually I was accepted it that's y I have to complete it now I assure if Careem consider double ride a fake ride I will not take it again from same passenger . You r requested plz unblock me from Careem service

During ride ([432658145] Receipt for trip on Jun 4, 22:54 (GMT+0500) PAK), I had to take my daughter to doctor. I paid Rs.1000 to Captain and asked him to place rest in my wallet. Before start of this tour, I had Rs.29 in my wallet. The fare for this ride was Rs. 321. Now, the balance amount in my wallet should be Rs. 708. However, the software is showing that I have negative amount Rs.-192. Kindly look into the matter and resolve the issue.
Regards
Dr. Nasim Ahmad Yasin

Dear Associates,
I am Jawad Ahmad Qureshi (Careem Bike Captain ID 887406) Today afternoon my weekly guarantee 7890 pkr was showing in my portal and now i again check my portal then my guarantee @ 7890 was reversed due to fraud. I want to know that why my guarantee is reversed and share with me my fraud detail in Careem point of view. I have worked hard all day and company reverse my 100% guarantee. Check my Captain rating and Acceptance rate first.
Please find snap shots of guarantee issuing and reverse time and resolve my this issue on priority basis.

Jawad Ahmad Qureshi
Captain ID: 887406
Cell: [protected]
EMail: jawadahmed.ufonegsm @gmail.com

date of incident friday 01/06/2018 at 11.13 pm alexandria egypt
the captain submit arrived then when i called him he did not answer for 3 times then he cancel and aput a charge on me ? for no reason
this kind of acts make the client get doubt of fraud and this acts is not acceptable at all
pls cancel this charge other wise i will remove the application

captain details wael ezzat [protected]
mine mahmoud [protected]

Dear,

I am filling a complain about the person driving this car, as I have seen that he has a Careem tag with him. This driver has shown very bad driving attitude and behavior. He violated traffic rules and and insulted 2 people in the street, I urge you to take action against him, I do not think that careem should allow such people to work with it.

I have attached his picture and plate number.

L 45976 (Dubai)
Thanks and regards,

I am getting message of package expiry while booking the ride which is beyond comprehension. I have been using careem package since last 6-7 months. As per the guideline available at your site at that time, the validity of package was 365 days. Even today, your site is showing 365 days of package expiry time. The screenshot of your site taken today i.e. 29/05/2018 is attached here for reference.
Moreover, if there is any change in policy that should be properly brought into the notice of the customer utilizing the service through sms or email, well before applying the new rules. In the absence of any intimation from company's side it is understood that the things are going on with the existing terms and conditions. Moreover, the guidelines available at the site should also be updated some time before applying the new policy.
I purchased my package keeping in view my utilization. As the package was bought keeping in view 365 days of expiry time, therefore the same can not be utilized in 5 days now. It is shocking and heart wrecking for me as a careem customer to see you people changing the policy suddenly which is highly unacceptable and unjustified. Things were going very smoothly with careem but after seeing this expiry message all the previous taste has vanished. It is therefore requested to look into the matter and resolve it keeping in view all facts and actual circumstances and extend the validity of package for at least further 6 months.
Thanks.

Three days back (26 May 2018) I was driving my car near khana pul, one of your captain hit my car from the back. The traffic was jam at that time but the captain was driving the car so ruthlessly that he was unable to control his car. I believe that he was not in his senses or even he does not know how to drive a car. I took his CNIC and Driving License from him because he can be fatal if he is allowed to drive the car any more. I request you to kindly cancel his job as captain because he can be very damaging for lives. His details are given below:

Name: Shamoon Masih
CNIC:[protected]
DL No: [protected]

I used first time Careem with bad experience.
I travelled a very short distance to Al Qouz, they charged 34 AED just like that. The captain offered me discount coupons and that can't be redeemed on that trip. Just to maolintain Loyalty. It's damn expensive compare to RTA TAXI. And, moreover I have to wait > 30 minutes and I have to walk down a lot to reach to the car despite I bookex thru an APP.
Not recommended to opt for careem.

I booked a trip yesterday then after I called the driver to know where he is cause the application said he arrived he was so near but he canceled the ride after the call I don't know why till know so I hope the 13 egp to cancel on me cause I really didn't know what I do wrong I was waiting him on the road for 10 minutes then he is the one canceling the ride and charging me it is not fare.
I don't know if it is new option that you allow your drivers to cancel the ride without even knowing if there already have an issue with the clients or not but it is the first time to do that with me I was defending your company although all people was convincing me that uber is much better but this new update that allow cancelling the ride and charging the clients fees is so stupid from you company you know very well that the locations are not accurate 100% and the clients are calling the drivers to make them know the accurate location so if all the drivers will take the ride then wait wherever they want then cancelling it without even telling the clients it is so rude and not professional and it can't go with the egyptians especially

Hi- First of all I think it is useless but still giving it a last try. I have recently joined ur team as captain/vendor and stopped driving in 3rd week due to a bonus adjustment complaint. I visited ur HO thrice and made numerous complaints at backend support. After long journey finally ur HO representative told me previous week that it is a known issue and adjustment will be posted with this cycle but still not posted. Your HO staff/manager has no will to help and their attitude towards customers is so arrogant and terrible. They may be think that we are their servants. The staff asked me to complaint wherever I would like since they know these complaints can't do much about them. Your backend staff is simply incompetent they don't even bother to read the complaint and close it every time without a solution. Lastly this all made me shift to your competitor. I owe nothing to careem please post the required adjustment and shut down my account. I will now sue you guys in court since to me if you are doing this to me having 17 years of customer service experience than what will you be doing with illeterate people. You wasted my 3 days when I visited your office and mentally disturbed me alot. Thanks anyways, these services will definitely give you a dent after inclusion of few more companies in longer term

Today i book a bike from rasheed abad nisar town.
The captain came and we started the ride..
On our way to peshawar meuseum the captain powered off his mobile due to which the ride came to an end ..
Then he told me to book a ride again and i did so ...
As the starting of ride costs 28 rupees so because of turning his mobile off made me give him double of starting rupee i.e 56...
So i want you to take serious action over this because he took double amount from me and this will account as his 2nd ride ..
So i want you to cancel his second ride and return me the money (if possible) which he took from me because of turning his mobile off...
As you can see in below screenshots ...
Captain name=Basit ullah
Bike number=FY-7852
Thanks..