Careem
reviews and complaints

After booking my ride I waited for around 7 minutes and when I rechecked captain's location, he had moved further away. Upon calling he told me to wait for further 10-15 minutes. And when I cancelled my ride it gave me a balance of negative 150. Kindly solve this matter and refund the amount as it is your system's mistake to give us a ride which is available.

Sir
U r providing amount limit of 3000. But I am unable to pay it within one week. kindly I just wanted to request to plz exceed the amount limit minimum to 10000.
I shall be really grateful of u. Hope u will look upon my request. P.s. the issues should be communicated to us after the weekly cycle is completed, as when you bring it up during the cycle it disturbs our work and effects our earnings as well.

I do not have the satisfaction of this kind of affirmation that I have faced many problems every time it is false and I have never mentioned anything about myself because I just wait for the time to be lost. But this time I had a loss of Rs 80000 per hour, I was not crazy that since that day, e mailing this day, I will not use your ride in the same way as I used to do three days or four days later. If you do not have a ride for a ride, then I have a service of uber because you are going to use a great rider. Your problem is the service. I will definitely say that you have lost the good riders and I am going to tell you your mistake that your company will see that your company only sees its benefits. The front itself does not take responsibility, the Careem Company is a selfish company.
Please you responsible my lose because me your company behalf ride use I don't know captain me only look your company then I me your apps use and captain your employ me again request you return my lose 80000 other wise me all recording and your reply e mail provided give news channel because you accept all mail all phone recording accept yes my captain mistake me again says you your company very bad impression others people ok bye

Last time on 18.4.2018, I called a careem for drop towards my destination, but unfortunately captain bike had been punctured and he dropped me at the center of my destination, and he charged full as per my fare, I gave him.. Full payment, but the thing is that, now my wallet showing negative balance of rs: 51/=, why?

Although I have paid full to captain,

Did he fraud to me?

Please check it out from my last ride ;

I m yasir ali

Captain name was mr. Adil

Please sort this issue immediately as I m your loyal and important client.

I work at careem but careem blocked my device Please unblock my device +[protected] captain id 786162 i hoe my request submitted i wanna work at careem morning today i work honestly i am very stress about my work please unblock my device adma am captain at careem lahore Pakistan i am very sad i have many stress how i unblock my device Please support careem listen and unblock my device give me one chance

AOA, Respected careem manager,
I started using careem just now. It was my First Ride.I was just checking "how to make call" on careem. I had no Idea about call or cancelling the call. I have been charged rupees 97 upon checking & knowing about your services. It was an unfair deduction. Kindly credit back my deducted amount to my careem wallet. I will be thankful to you.

Careem has such a filthy and greedy management here in pakistan. They are getting greedy day by day taking away all gurantee amounts and bonuses away by mentioning that they do it keeping in mind captains earning . Even a little child can tell after reading that there's nothing in it for for captains to save. Careem is corrupt like politicians here. Go Careem Go.
First they ended bonus for captains then increased number of rides for gurantee n now this [censor] company took away gurantee amount aswell. All this happened within 3 months. The management here is filthy ans greedy like foxes.

AoA, I've been using careem since it started functioning in pak but nowadays specially in Karachi I'm facing a lot of trouble due to this service. Following are the issues which I and other clients of careem are facing:
1. Careem provides a ride which is not closest to the client location.
2. After booking captains don't agree to come most of the times.
3. Captains lie about their locations and arrive if it's convenient for them. They never see convenience of the client.
4.Most of the time clients are called by the captains to their locations instead of moving to the clients location.
5. The basic purposes of careem is to get a car earlier which fails when every time u need to cancel 3 to 4 rides for getting 1 hour at least.
6. Example of above all:
I booked first car yesterday at 2050, but the captain refused, the 2nd car didn't arrive till half an hour, then I booked 3rd ride towards which I had to move and I reached it by 2140 almost. If I would have booked a simple taxi for me it'd have never taken 50 minutes. Then I received another alert that I had a negative balance of almost 200.
If the client is suffering and he's the one who will be charged then what's the purpose of this careem service.
7. Last but not the least, captain's never behave in a sensible manner, so plz set some basic rules and regulations for a captains.
In the end I'd just request to improve it as we don't have enough time once we're on move.
Thanks

Last month i have booked careem autoo in lahore. I give the exact location and i wait there but the captain did not came and i wait for 10 miniutes but hecan not arrived. After that i came to now that he cancelled my ride and debited me -ve balance of 50 that is not fair. I have talk that caption for two times on phone but after that he didnot pick my phone. Such type of doing -ve balance is not fair. There should be a system that if a capato‏in cancelled the ride he should be -ve balance by his costumer.
Thank you.

Captain tried to charge me more than what the fare Careem estimated after I refused to pay extra after checking the proper amount on his phone and paying that. 30 minutes later I check my account to see that I have a negative balance equal the amount I just paid.

I would like Careem to resolve this and remove the negative balance and quite possibly ban the captain so that he's not able to scam other people.

My rides with Careem have been splendid up till now and this is the first issue I've had. I have submitted a complaint about the ride via the Careem app so I hope to hear from Careem soon.

Here's the information I could find on him:
Name: Uzair Khan
Car: Toyota GO COROLLA
Receipt No. [protected]
Plate No. ASW-770

Regards Faizan.

I 've faced many troubles lately using you service starting from rude drivers, call centre agents and supervisors who lie to my face and proved they understand nothing to the app malfunction as one of your employees explained.
I complained alot but in vain. No help was offered and all what i hear is apologies with no vivid solutions or even little effort to make it better or make me feel better.
Last issue was yesterday where i wasin a deserted road and your captain said his GPS is not working and stopped in the middle of the road and wasted my time, besides being very scared, and when i called your agents she said clearly how to expect me to help you and asked me to give him my phone to use it. Seriously?!
I paid nothing for this trip as i was very upset and i took off in an empty area with no people or buildings around to find a taxi or anyone who can help.
After all this, i contacted them and they sent a mail making it very clear that they are not going to offer the required assistance unless they know how much i paid!
Aren't you supposed to be a respectaful professional company?! Is this the level of service expected from you?!
I just wanted to make it very clear how much i am disappointed in you and that i will never be using Careem again. I already deleted the app.

Ok so I got a careem for my parents who were supposed to leave on a train and were late and the phone showed 3 minutes on the map and when we called this guy he said he is 15 minutes away so we said cancel the ride and this driver didnot so we want our money back and this guy fired from his job and a public apology. Here is your fu€βers info:
Muhammad iqbal
Daihatsu mira
+[protected]
[censor] attitude.

Dear careem team,
My captain started working on 23 March it took time to him to understand the system and roads and follow map due to which he gained
low rating in its first week. As it was his learning time and I was training him to work . He was blocked permanently as I was told by careem
offices in Rawalpindi Mid city Mall and sadar on 30 Morning due to low rating . How can a person on his learning stage can be blocked . I had
invested my time and money to train him and once he was trained he was permanently blocked this is totally unfair and if it is not reviewed
I will use all the channels to expose the unfair behavior of careem with vendors and captains.
I had attached the rating sheet in mail his rating was below 4 in first 2 days and it was above 4 in last 3 days.
kindly look into the matter as soon as possible.

Driver information:
Driver name: Muhammad Haq
Driver phone: [protected]
ID- 821144

Driver name. Tahir Ahmad
Car # LEC-2705
Car name. Mistubishi

My captain behaviour is very bad.He used very bad language with us.My mother and sister is sitting with me. His behaviour is like a lay person. I also submit online report but no feedback is there. I shall be very thankful to you if you take action early as you can.

Regards
M Umer Fareed

careem k customer ne fake screen short add kr k meri id block krwayi h me aap k careem k dha wale office b kafi dafa aya h apna issue b btaya h or jo customer ne mje mxgs. send kiye hain wo btaye b h or offfice walon k samne careem k customer ku call b ki to customer ne kaha k mje tm sub careem walno pr gusa h tb teri id block krwayi kindly resolve me issue me ne aap careem ki hr websites pr email b ki apne issue ki with evedance mgr no positive response aya...kindly check me issue

Today I booked a ride for my father to darul sehat. A captain named Mohatism received our request, as we called him due to network issue he didn't received calls.After trying four to five times we then went to search for public transport service.After setting off for destination we recieved a call from him that he has arrived at our place.We said then we have set off now so cancel the ride but we saw that it charged us 180 even we didn't use the ride and it was driver's mistake.Please help us resolve the issu

captain name was Muhammad Ramzan..car was suzuki wagonR go (LEA 9737)...
i booked a ride today for my mother and i was not with her...the fare of ride was 407 and i have 150 in my account...
the captain deduct the money from my account and charged full fare from my mother too instead of 257...
he added 50% back to my account according to 257 which was 128...
he charged 150 extra and didn't include it in fare..

Muhammad ahsan is a driver and he is so lier person and he cheated with me and I did not cancel the booking but he conducted another booking in front of me but he dit not take over booking kindly resolve this issue and i will not give any rupees because I'm agree to go location but driver refussd me but suddenly he picked another client so what mean that plz check this Muhammad ahsan.

He is abusing and my mother is sitting behind he parked the car and ask me nikal ay bhar yaha say and he is showing me a middle finger and say [censor] off my family is also there I capture his video and please block him after a few hours he is calling me and then he said I will shoot you I mentioned all screen shot and video so tell me what can I do
Now he is shoot me?
I want to tell you to to call him and tell him why he shoot me?
Because I was complaind in careem office

Please a strickely action from this guy
I am uploading the video on facebook and tell the people dont use cream

These screen shot is careem boy other numbers
He is asking
Thand mil gae complain kar kay mai kaha hain mil gai thand and then he said mai apnay baap ka nh tujy fair nh maray mai what is this
Kesay log rakhy way hain
Hum lahore say ae hain
Faisalabad kat roads ka nh pata
Aik gali mai galat enter karwa dia to bolnay lag gea mujy or bhi kam hai yea wo whats is this bhai kam hai ride kiun li khta nh li ride utar nikal nikal nikal bhar yea kia hai bhai?
Wo mujy fair maray ga
Waaaaaah

if app is touched by error, it's starts the booking and there is no button for cancellation. Then Careem charges and shows negative balance. The app has to have cancellation button in case an error due any reason. Unless customer press "chalk" button the booking should not be considered complete. Uber has better system and does not burden the customer. I have decided to remove Careem app from my phone to avoid unnecessary hassle. I have used Careem services in past so also Uber. My experience with Uber is more positive.