Careem
reviews and complaints

Careem has hired illiterate people in their customer services in Pakistan . Be it be email support, call Center or Facebook team . Ask them one thing they will make sure to twist, turn and never return with the answer of your question. I have been asking for a consolidated billing summary of one year but for some reason these people are unable to understand my requirement and send me a different answer every other day, imagine it has been 10 days since I initiated this concern and till day all they are doing is ping pong by sending emails to and fro. Everyday a new agents send a new reply and you keep wondering on the other side of the screen have I asked them to send me something superficial that they have never heard about. Careem should atleast have an escalation point apart from useless email / helpline / Facebook teams and should hire a customer experience manager to ensure all complaints are resolved within a certain timeframe ! Myquery is still open and God knows when I will get a billing summary for 12 month.

I work hard whole week what did you guys give me -14000 ?
I want my money back
1177240 it is my captain id there is no any fault of mine in this case plz review my account status and return me back my money it is very unethical thing that a multinational company did with the peoples of sukkur pakistan
I request again and again send me back my money
[protected]

As i travelled from airport society to islamabad h 8 city school campus and he charged me 285rs while my orignal amount on my recepit was 136rs after deductiok of promotion code 150rs
As i havent checked his mobile amount and he told me wrong amount and took from me 285rs instead of 134rs
driver name is Qasim ali
i want you to refund my money as soon as possible !
otherwise i m boycotting your careem services and going to use uber
i have email you 3 times but there was no response to my enquiry

In Location company is telling the location dropoff is going to tando Muhammad khan captain is not moving to tando Muhammad khan I don't like this captain who are service is this I hate this captain he is not good man I will take minimum 3 rides to tando Muhammad khan and this captain is telling me I have not permission to I go with you company are have to where location careem are not interested in this place campany have remove the places

I had a ride on friday and the payment was declined and today I booked a ride with uber and the payment was processed and also on friday a 15 she was charged.. So I have to know the reason...
Purchase of aed 15.00 with credit card ending 3322 at uber *trip bjrov,
Transaction of aed 53.52 on your card ending 2078 was declined due to insufficient limit available on your card. For details, please call [protected]

And today it was processed
Purchase of aed 53.52 with credit card ending 3322 at uber *trip hfnak, [protected].

I m a captain of careem in Pakistan, in very 1st week careem aap ko pura bonus or garentty dy ga, next week sy company aap k sath fraud start kr dy gi or aap ki meh at ka tmam bonus or garentty fraud la ilzam laga kr zabat kr ly gi, us k bad har week aisa hi jo ga company hqr bar fraud ka ilzam lagay gi or aap ka haq khud kha jay gi, ye company Pakistan main bohot bara fraud ha gareeb logon sy mehnat karwa kr end per un ka haq hi kha jati ha or catagary change kr k khuch month bad aap ko block kr dyti ha.total fraud company ha, kindly koi is k jhansy main mat ay.

I am here to inform u that someone in islamabad is using my gmail account.. i am using this account since 2014. how is this possible to have two careem accounts on one gmail id so kindly please check that and remove this gmail id from that person account bcz this irritates me alot. All his careem drive emails are received by mine.. kindly check it and fix it as early as possibe.
please ensure that i will not receive further that person careem drive emails.
Thanku.

I hired a "GO"car from CMH Rawalpindi to Wah Cantt keeping in mind that it would be AC car but the car i.e. cultus arrived was in pathetic contion. AC wasn't working and me with my family were in worst condition while travelling. Car was blue Suzuki cultus bearing IDK-6821 number. Driver name: Muhammad Rafique. Case is submitted for earliest response. Thanks

Address: 27th september, 2018 time 7:55 am, near peshawar zoo peshawar pakistan.
My contact no:[protected]
I called to careem captain more than 10 times but he didn't responded. I text him but he didn't responded. Due to which I reached 1 hour late to my office.
Captain name: kashif hussain
Car: white nissan dayz
Car number: agc-589
Location: palosi road near peshawar zoo, pakistan

Yesterday the 24th September 2018, time 2.10PM, the careem driver dropped me at my location. He charged 17 rial (reflects on his mobile screen) which I paid at the same time. In fact, I received a greet message for Happy careem ride as well as contains charges 17 rials. After some time i received their email which says 12 rial outstanding and my total charges was 29 rial. I mean seriously? I never expect this from careem. Unfortunately, I have to book careem in the next day where the driver screen displayed 32 rial (including my outstanding charges) I had to pay an outstanding penny to that driver! I mean why? for what reason? I would request careem to refund an outstanding amount which is 12 rial.
Thanks.
I am a daily customer of careem and I really like careem service. Looking for a positive response from your end.

Have called Careem multiple times to ask where the funds deposited were. Its been more than 24 hours.
The phone respondent states that money is being verified.
VERIFIED for what?
Took the cash so it should show up on the credit right away as before.
Lately extremely unethical activities are going on at Careem with poor customer service.

Moreover, tried buying packages but customer service gives wrong advice.
Packages can only be purchased by credit cards.
Customer service suggested to pay driver then call back to buy package.
Which is not possible because driver cannot add large amounts.

Why should I trust any amount with Careem as it does not show up on the account?

Careem is stealing money from its customers!

I started working with careem by resigning from my TCS job few months ago. And worked hard. And I did not even think about my mistake, if I had been aware, I would never have done such a mistake.
I am the father of two children's. and I live in the rental house, and I am very upset due to work.
I apologize with careem management, giving a guarantee that there will be no complaint from me in the future.
So, once a chance, I would be grateful to the cream administration thank you.

Best regards
Abdul Rehman Butt
Captain I'd #926951
Cnic#[protected]

G afternoon careem
My self dilshad Raza memon
Captain careem
Before 4 months careem registered me in careem auto finance offer,
I do everything in auto finance process
But careem can't give me positive response,
I lose my savings in careem auto finance procedure
1 qotation 20000
2 token 10000
3 fbr 40000
4 bank verification & documentation 7000
5 icil verification 1000
I lose my 78000 saving in your auto finance procedure
If careem can't give me auto financing peckage
Then
Give me my savings

I booked Careem ride and called captain at 6:52pm, told him the location where I was waiting. My set location was also correct. However, captain did not turn up for 30mins. When he reached close to my location, he stopped at a stop ahead of my location and set "captain has arrived status". I had family with me and walked to his location bearing inconvenience to my family. When I reached there, he was standing on opposite side of road. I asked him to come to my side of Road but he drove in opposite direction. My phone battery was low and it died at this point. 45 mins of my time was wasted, my family, both of my elderly parents had to face inconvenience, walk on road and still we did not get Careem. I am a regular and quite old user of this service. I am hopeful Careem will do everything to investigate and remove the panelty of Rs100 that's been charged to me unfairly.

This person is upnormal, He left my wife & 2 children in a very dangerous place, He treated them badly, He shouted in their face, when my wife tried to know the reason behind advising them to leave the car, He shouted in her face & informed her with a very rude way that He has a problem & they must leave the car, He didn't even tried to help them but oppositely He treated them badly & didn't even care about the 2 children, He tried to left them in a more dangerous place but my wife felt unsafe & that He planned for a bad thing so She insisted to leave here on the spot although it was a dangerous dark place.
Although the driver advised her that He has a problem with his car & it's not moving & She must find another car, He suddenly took his car & move away.
My wife & childrens were very afraid, they were crying when She called me so I Left my work on the spot & drive fastly from Sheikh Zayed to the intersection point between Mehwar Saft & the ring road to save them.
I need an immediate action & investigation with this impolite & unsafe man, He must be fired.
I'm waiting for your call on my mobile to hear from You noting that I'll escalate this incident to the media, transportation authority & every one till I receive my family right.
Finally, We discovered that this person is a criminal & wanted by the Police.

HI my name is tariq, i have a complain of careem networks in pakistan karachi, yestarday i booked careem to pick me from karachi clifton beach and drop me to my hotel is saddar area, the amount i had to pay was 295 and i was having 500 the driver said that i dont have change so remaining amount i will send to your careem wallet but he did not return that amount and when i m trying to call him he was not answering my call and i have logged complain regarding the issue but they are not replying me back the driver who cheated on me his name is Tahir javed and his phond number is +[protected].

Please help me regarding the issue my contact number is +[protected] email: tariq.[protected]@gmail.com

I used to buy kilometers in careem and two days back they just blocked my account and when I asked they gave the reason of fraudulent activity on my credit card, I have attached that email response, I contacted them by all means but they stop replying my emails and when I call them they just give a new reason every time and don't listen to my problem, at start they said don't worry you kilometers unit will be back, then asked me to wait for 24 hrs, but after 24 hrs i got no response I called again and they said you will not able to use your account even your units will not be back ..
Attached image is showing my remaining kilometers

I have taken Careem from airport in Sep, 3 at 3.00am to Madinaty and the average rate on application 109 LE but after the i arrived astonished that the driver asked for 212 LE i told him about the rate is only 109 showed screen for 212 LE
next day i rcvd the invoice 43 LE.
this is the second case in the same week.
what is going on? I need urgent feed back
Driver Name: Ebram Hany
car : black Logan 312-ب ص ل

Dear sir / Madam
Complain against a captain

I had booked Careem through Phone no. [protected] and traveled to Wapda town, Lahore Pakistan on September 3 at 00 : 43 hours. After end of journey the driver charged me Rs. 283 where as the bill was of 153 i.e. 130 extra. I had trusted to him thus did not see the figure
on his mobile. By this action he has broken my trust on him as well on CAREEM, mean Careem do not inquire about the character of her Captains. I don t need the compensation but the action against him. His phone number was [protected].

Waiting for response

M. Nizam Uddin
[protected]

Dear sir/Madam
Just to bring into your attention that my email address (account) [protected]@gmail.com
Has been used for booking taxis.
I never made any account with Creem at any time. So please who ever is using my account is using without my consent.
Please take action.
I live in London and someone is using my account in Pakistan.
Waiting to hear from you.
Regards