Careem
reviews and complaints

Booking Ref. [protected]
Pick up
Sun, May 20, 13:25
no 1704, st. 22/1 block c npf - Street 10/2 - Rawalpindi
Drop off
G-8 Markaz - G-8 - Islamabad - Islamabad Capital Territory

Email from Khadija Khan

The captain picked me up and on the way to my destination, the car stopped on PWD road twice. He switched off the air conditioning system on the plea that the car is not yet warm. I did not complain. However, when we reached the middle of the road at Islamabad highway, the car stopped and was filled with fumes. The captain got down and later asked me to get down. I pulled my bag and stood at the roadside till an empty yellow taxi cab was sighted. I hailed it and continued my journey to G-8 where I had to catch a coach for Peshawar at 2.40 p.m.. I am surprised that you allowed technically unfit vehicle to come on road.
Moreover, the captain was supposed to report the event to you.
I am sorry to say that it was my last use of your car services.
I am going to write to the authorities about this event and ask for damages from your company for endangering my life in a technically unfit vehicle with an irresponsible captain.

Response from Careem:
Thank you getting in touch about the maintenance of your ride. I'd like to assure you that we care about your in ride experience and want you to be in a comfortable and pleasant ride. I apologies that we didn't live up to our promise in your recent ride.
Moreover we have waived off your charges for this ride.
As an apology token, I have added (xx) in credits to your account which you can see in your wallet.
Please let me know if there's anything else I can do to help.

Note: Please be informed that you will receive a survey based on this email interaction soon. Please rate it accordingly. Thank you.

Yalla let's Go!

Muhammad Arslanbin

Careem Care

Maine ne aik ride book karwai careem mai auto tezz par usko location btai.. Or jab mai nechy gyi to wo caption mujh say batmezi karaha tha.. Guard ko galiyan deraha hai pehly say guard say jhagra kar chukka tha jab mai nechy gyi to mujh par chekhny laga or btamwzi ki galiyan di mujh.. Ladies hokr mai chup rahi or usne mujh auto me bethny say mana kardia..
Mai dosra auto lekr ghar agai usk bad wo mere no par bar bar call kar kar k bol raha hai k maine ride book karwai thi.. Ye captains hain apk jo pehly ladies say batamezi karen galiyan den or phir ride cancelles karden or plaenty hum par aye..
Bohat [censored] tareqa hai ye.. M very disopinted bhar maira tamasha banaya hai driver ne

I booked careem in go,
The captain told us he will come after drop a ride. We put wrong address to pick up, that was not far where I was maybe I minute or less. But he desided to not to come and I think he started the ride, then I got negative balance.
But he didn't want to come. So he blocked me and I got negative balance in my account, so please fix that (120) PKR

Salam sir... Sir mujhsy aik mistake hogae thii or men apni ghaltii be man rha hon mujhy 8month hogae hain kbi meri camplain nhee aai last warning be nhee di gae.. Men berozgar larka hon 3month sy block hon mera ghr he is careem py chalta hai mehrbani hogi agr ap meri thorii help kr dyein ap btaein men kya kron merii family purii preshan hai mehrbani hogii merii help kreingy.. Thnx

Sir i i have submitted my online application/documents for bykea after online approval/verification my online documents i received a call fand auggested for training. After training cleared online test, helmet purhcasing and bike checking confirmed through pak wheel staff. Did not verified yet. I can't take rides anymore because not approving my registration. On 12 may i have attended training after a week today is 19 May. I'm still unable to login at ADMA Android APP... why?
Solve my this problem as soon poosible.
My name is Muhammad Waqar ahsan phone no. For registration is 0304.9161695

Reference Mobile ; +[protected]

On 07 May 2018, at about 2330 hrs., I booked careem taxi from Amman international airport . after 05 minute, I contacted the captain and he told that police is checking and I cannot come inside the airport . I waited more than 20 minute and called again and he told that he is not able to come because of police . Then I tried for another one . after 05 minutes, I called the second captain and he also told about police and not able to come . then I waited for 10 minutes and called again . he asked me to come out of airport area . I informed him that I am having 02 suit cases and I cannot come to your location . then I was forced to take an airport taxi and reached home after 01 :00 Am in midnight . Later I found a -12 JOD fine in my careem app. I wasted more than an hour in the airport because of careem and on top of that fine also . Kindly clarify, and remove the fine amount from my app.

Also in able to contact the bcareem customer support in Amman . their contact number is always busy

I came to know that an ID named as Zain Lala is using my contact number on gmail. Please get this email ID removed and replace it with my personal ID [protected]@gmail.com

I called careem Pakistan as well a few minutes ago to consider my complaint.

Zain Lala does not belong to me and my name is Haseeb Iqbal. This is unethical if someone else uses my contact number +[protected] in his email account.

Thanks

last night I booked Careem. The captain kept me waiting. then he went away and started the ride without picking me up. Some time later he ended the ride and charged me for it. he just needed to complete his daily rides. I called him several times but he powered off his mobile phone. I also called the Helpline but no action is taken so far. you are requested and required to refund me my credit. the name of captain is Mr. Muhammad Fiaz. the car was Blue Toyota AHW-520.

Yesterday I booked ride for going to Hanif Hospital at North Nazimabad opposite to Dilpasand, Firstly captain comes after 15 to 20mins and then he told me that I'm not interested to go there, and then he told that he cancelled our ride after 5mins than no deduction from your account and we've already 30 rupees in our account, but when he cancelled the ride amount show in our account is -91 rupees. It means total 120 rupees will be deduct from my account. Than I call him again and asked him that why rupees shown in negative he told me that I give an easy load on your mobile number tonight and still I'm not received any credit.
Captain name is Shakeel and his contact number is [protected]

salam
i hope you are fine.. sir in my phone battery are low then i book my ride.. i have 1% charge then i call to the captain .. i talk to the captain and my mobile phone are off during the call.. sir kindly remove this money in to my account .. then i book my new ride.. i am regular customer.. sir i am student and i can't afford this extra money.. kindly think about my this complaint. thanks

Call Centre tells me my wallet has 173km but wallet shows Zero and I bought a new package of 300km and my credit card is charged 549 on my credit card on 4th may which is not updated in my wallet and when I take a ride every time it charges me new fare on my credit card. I expect you to resolve this issue immediately in my account and someone senior management to call me back to confirm, else I will take it to the next level of reporting to appropriate authorities and news agencies and will make sure of damage to Careem for stealing my money and what may happen to other people. Plz call me Tareq Chowdhury 00974-[protected]

11-may-18
0317-4477853 (your careem captain number)
I booked a careem at 08:35 am today and the driver was 1 min away from my home. Then I call the captain and guide him about the address but he was unable to come at the location and he said on the phone I cant understand your location. Kindly hire literate persons who understands technology and work with customers easily. I was having an urgent meeting and because of your poor services I didn't reach my work at time and get insulted by my boss. Why your poor service waste my precious time when your captain dont know about the locations.

Dear Careem Team,

I am writing this email with a big heart it was worst experience I ever faced. Captain was very rude, his tone of voice was pathetic he did not know how to handle valued cooperate customers. I just requested him to turn on AC as it was too hot and I am going for interview but he replied me in a very bad way "abhi tu aap bethy hain saans tu ley len, " I asked him that I book a GO+ ride so AC should be on before customer enter in the car but he replied that "kiya app educated Garaney se hain aap intazar nahi kar sakte me aap ki ride cancel kar raha hn Jao meri Ghari se bahir nikal Jao" later on he asked me to go out of his car as he cancelled my ride.

You are requested to investigate and coach captain accordingly so that your company image remains on top.

Thank you and regards,

Husnain Tariq Kazmi

From: drivefree [mailto:[protected]@gocareem.zendesk.com]
Sent: Monday, May 07, 2018 3:14 PM
To: Husnain Tariq Kazmi/CC/LHR
Subject: Your recent Careem trip

##- Please type your reply above this line -##

Dear Husnain,
Your feedback is really valuable and it is the only way we can improve our service. And believe us, we really do want to constantly step up our game!
Your last trip must have not been pleasant and we really apologize for the inconvenience. But let us make up for it or at least try.
Could you spare a few moments to share more information with us so we can set immediate corrective actions?
We look forward to welcoming you on board a Careem again soon.
Kind regards,
Your Careem Team.

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[L7DED2-M35P]

My over a dozen e-mails pointing out my disgusting condition for not getting access to limo captain profile remain unattended. Not even courtesy reply. My 2 visits to careem lahore defence office only fetched excuses promising rectification within few hours but alas... It is a common practice with lahore careem to sleep and sleep well on the complaints. Gone are the days when we used to get replies instantly. Probably noe days seem to be numbered.

Rgds.
A.Latif siddiqui
vendor id 150520
lahore

Hi all,
I want to raise an official complaint in Careem Egypt and it's as below.First, the reason that am submitting this complain here is that am not taking my rights as a customer from careem Egypt . Yesterday I booked a trip then I called the captain who said I don't know how to reach you, he kept asking many people all over the way while he was talking to me through the phone which means that he know nothing about GPS, after he was about to reach me he asked me about the destination and I told him it's Elbostan compound 6th October and I told him that am giving him 100 le just to make sure that my visitors will reach their home without paying then he told no am not going to this place it's very far then I hanged up and I called Careem Egypt customer service to raise a complain then Ms.Kholod replied and she booked me another trip and I told her that usually in such situations which actually happed 3 times before with me Careem is paying the trip fees as a kind of apologize but she put me on hold long time and my visitors were waiting then I gave the captain 100 le and they left but still iam on hold although I told her that she has to take a quick action cause the captain came but when she was back to me she said sorry we can't do this then I asked to talk to a call center supervisor then Mr Ahmed or mohemd Aly talked to me at 8:00 PM and I told him everything but still refusing to pay the trip fees although I told him it's your company which is doing such action every time am facing this situation and it happened 3 times before after that I asked him to talk to a call center manager then he refused saying that this is not doable after that I checked my balance and I found that Captain Mina did not put the rest of the amount inside my wallet then I called careem customer service again and they put 29 LE inside my wallet and by the way Captain Mina's picture is different than the captain who came which reflects n security at all.waiting for your feedback

Ahmed
[protected]

I booked ride on 04-05-2018, from G-11 Islamabad to G-13 Islamabad, careem car driver name, ALI USMAN, SUZUKI ALTO . RI-760, contact number [protected].
He accepted ride and then after wait long time he cancel . And careem deduct 50 Rs from my account .

I booked again next careem ride .. driver name ZAFAR ABBAS . SUZUKI WAGON'R .AES-219.
contact number .[protected].
He accepted ride..arrived on my given location. And then I called him for confirmation.he just switch off phone . 100 times I tried call .but failed . And then careem charged me 129 Rs.

salam
sir ma na peshwer ma ride ke hy... mujh agriculture university peshwer sa MPA hostel jana tha .. sir captain na mujh sa ak time py 2 rides le. or rasta rasta ma us ki ghadi band ho jati thii .. ma na yah sub kuch compromise kiya q k mera sth family member thy.. or mujh mpa hostel jana tha jo k sadar sa tohra ahgy hy lakin captain na mujh adah rasta py uthar liya.. phr udhr sa ma na raksha kiya usa b 120 rupy da kr apni distination tk pohnch.. its not behave good. sir 250rs estimate tha or us na mujh sa takreeban 300rs liya... sir ma cream ka regular customer hun.. or mujh bahrii afsos sa yah khana phr rha hy k us k bd ma na cream ki service ko unstall kr diya.. or ma ap local texi ka istamal krta hun.. jb tk mujh yah piasa vps nhi hota ma cream use nhi kru ga.. thanks.. think about it.. agr esa ap k sth ho jay to ap kiya kry gy...

I am Rameez Altaf, my account is registered with +[protected]. Last night, i booked a bike for johar town, suddenly status show captin arrived i called captin many times but no responce from captin and then i searched alot in street there is no bike during this captin cancelled my ride and their appears negative balance to me kindly contact your captin he do wrong, i am regular customer of careem this is so unfair to me kindly work on my complaint.
Regards,
Rameez Altaf

I have purchased package of Careem for Rs 2100 today via Debit Card against my cell number +[protected]. The amount of package was deducted from my bank account as I immediately received SMS from my bank confirming the payment to Careem. However, the package was not added in payment methods; neither in the wallet nor at booking screen. Thus, I am not able to use the package for which I have paid Rs. 2100. I also launched a complaint on Careem website, but yet no answer has been received. I am very much worried for my loss. It is first time I have purchased the package, earlier I used Careem service on cash payment only and I was happy with the service. I do not know for sure whether Careem has a customer support service at all. I am posting on this forum just in a hope to get my issue resolved.

the date of the incident is 29/04/2018.
client number:+[protected].

as usual my wife requested a trip via Careem application. after the captain come and my wife enter the car, he refused the destination and was shouting that this location is too much far and will not go there.

the driver asked my wife to go outside of the car with non polite way as he refused to go to the requested location and the trip was cancelled.

actually it is the first time to see such type of driver in Careem network as i am using Careem for long time.

also such type of driver will lead to bad reputation of your respective company.

attached is the information of that driver.

I am requesting first to do investigation regarding that driver and take disciplinary action . Secondly to deposit 5 km in my package that was deducted due to cancellation.

your quickly feedback is highly appreciated.

Many Thanks,
Mohamed Baioumy