Menu
Care.com Customer Service Phone, Email, Contacts

Care.com
reviews & complaints

www.care.com
www.care.com

Learn how the rating is calculated

4.4 2027 Reviews

Care.com Complaints Summary

84 Resolved
294 Unresolved
Our verdict: When using services from Care.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Claimed
Care.com has claimed their business profile
Get notifications about new complaints and reviews of Care.com. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Care.com reviews & complaints 395

Filter reviews by rating
5
1638 reviews
4
0 review
3
1 review
2
3 reviews
1
7 reviews
Sort by:

Newest Care.com reviews & complaints

ComplaintsBoard
R
3:40 pm EDT

Care.com scam/fraud

I don't know where to begin. Just so unbelievable how people can run a business. I am hoping this will open Shelia's eyes b/c this site is way off the grid. I'll be getting in touch w/the BBB. And I will be getting in touch w/ a new channel, like 20/20, 48hours, 60 mins. to run a story on their site for sure & go deeper & to investigate their bs.
From the very beginning, scam #1 w/ Indeed, which I also have a complaint for & will also have one from me on BBB. Looking for a job. A simple task. NOT. Found one jog, 2, several; clicked on apply now, care.com. It bring you to their site, which is ok, b/c it gives you more info on that job. Apply now, guess what, I guess you all know. You need to pay to answer that job. According to Indeed that are a FREE job search engine! Care.com should not be on that site or any site, they are expecting to be paid! Since when do you PAY to ANSWER A JOD AD.
Now on w/all scam ads your site receives. I received 3 of them in less than a week. Such a fraud! I just love it when they say, "moving to your area". This is not just pet service. I did put that on hold so I don't receive that anymore.
I have received one fraud so far I think on elderly care which is what I am seriously employed at. How many fakes are out there! I can reply to lets say 5 ads, NO ONE response back. How hard is it to say, job filled or take ad down. Once again, so unprofessional.
I have been asked for my name, address, tel # & a pic. Thank goodness no ss# or birthdate. I am not that stupid.
Care.com lacks knowledge in so many areas, but yet they want your money. Like many people out there, we are very serious about looking for a job. This might be a minor issue to you but it's a major one to us!
You do background checks on us when we get hired, maybe you should do the same when people post ads. Just plan awful. I kept all the ads & responses. I would like someone to look into these fraudulent scams from ads to refunding monies, etc.

Read full review of Care.com
Update by Rosemarie Albert
Sep 08, 2017 5:23 pm EDT

Care.com called me back on 9-8-17. We talked about my issues very peacefully.

Hide full review
ComplaintsBoard
U
11:21 am EDT

Care.com "premium" business membership to recruit clients

I paid about $100 in order to "elevate my listing" to the top of the list for pet boarding facilities. Little did I realize that if anyone contacted my company, we would need to pay an additional fee to find out who they were. However, nobody ever contacted me. There are no customers on care.com. This is a scam website pilfering money from people seeking work or from those offering work. I called and emailed for a refund and was repeatedly referred to the terms of service which prohibit any refund. Funny thing, no refund for no service offered--the sure sign of a scam is a company that will not offer a refund. I did find out, however, much to my surprise that I am subscribed and will be charged another $100. I asked that this be discontinued and only hope that it will be. I never saw so many scams until I came to the United States.

Read full review of Care.com
Hide full review
ComplaintsBoard
B
5:02 am EDT

Care.com would never recommend this company

This website used to be free, but then they input new rules and now to contact anyone you have to pay a monthly fee. something about sixty dollars, whiсh is much, but oh well, I needed their help. Even though what they provide is questionable. Because I got contacts of 20 people and could reach only 3 out of them. The others weren't available or didn't pick up the phone. Not sure they really exist.
I found a better website with the same services and decided to cancel my subscription and it was such a headache. And I don't know why but it's impossible to delete your account from their website, so they still have information about you.
Do not recommend this to anyone.

Read full review of Care.com
Hide full review
ComplaintsBoard
S
9:34 am EDT

Care.com illegal background checks

Care.com does illegal background checks I have a very common name I am in nursing program with no criminal record and they
Suspended my account after getting great reviews from client s on there for years. In the area I live just at local pharmacy another person with my name and same date of birth and same neighborhood. They need do more thorough checks I have a level 2 background with the state of Florida fingerprint scanned.

Read full review of Care.com and 2 comments
Hide full review
2 comments
Add a comment
M
M
marlajrn
Fayetteville, US
Nov 02, 2017 9:32 am EDT

They did the same thing to me. I hold a license that states my background has to be clear. Care.com said they suspended me because I was unsafe but would not tell me why.

A
A
Amoroz
, US
Aug 28, 2017 10:42 pm EDT

Care.com does illegal background checks I have a very common name I am in nursing program with no criminal record and they
Suspended my account after getting great reviews from client s on there for years. In the area I live just at local pharmacy another person with my name and same date of birth and same neighborhood. They need do more thorough checks I have a level 2 background with the state of Florida fingerprint scanned.

ComplaintsBoard
J
12:05 pm EDT

Care.com membership was cancelled

I just renewed my membership to find a housekeeper and the day after they revoked my membership and deleted my account. I have no idea why and sent a couple emails via their website and get no responses. They did charge my credit card for 3 months of service which I am unable to use.
I assume I am not the only one that's been charged and not received service, and they should be investigated.

Read full review of Care.com
Hide full review
ComplaintsBoard
A
7:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com no information on auto renewal

Care.com has charged me for service not availed for.
Services were not availed for charges on 1/10/2017, 4/10/2017 and 7/10/2017.
Transaction ids are:
[protected] for $84.53
[protected] for $84.53
[protected] for $84.53

No email received from care.com that our accounts were going to be charged for these amounts. there was no email in message center. No communication from the company

Desirable resolution of my problem would be a refund for all the charges in the transaction number mentioned.

Read full review of Care.com and 1 comment
Hide full review
1 comment
Add a comment
C
C
craig_stanley
, GB
Sep 22, 2017 6:10 am EDT

I have the same issue with Care.com in the UK.

They took the money without my knowledge or consent. They shouldn't be allowed to get away with it.

Did you have any success in getting your money back?

ComplaintsBoard
O
7:59 pm EDT

Care.com unauthorized billing

I am searching online forums for people to join me in organizing a class action lawsuit against Care.com. I was charged for premium membership for two years despite numerous attempts to cancel and numerous assurances that my membership was finally canceled. I filed a complaint with the BBB, and Care.com said simply (falsely) that I'd had the option of automatic downgrading at the end of the billing cycle. This is simply a lie. This "company" is fraudulent and needs to be stopped before any more vulnerable parents are preyed on. I am a widow with two children, and I've lost more than a thousand dollars to this scam. I will not be stopped and am using the internet to help me spread the word that Care.com is an unethical business with clearly fraudulent practices.

Read full review of Care.com and 1 comment
Hide full review
1 comment
Add a comment
A
A
ASCTT44
, US
Aug 23, 2017 8:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes. I am in. please contact me at ascttnyc@gmail.com They have been fraudulently charging me for eight years.

ComplaintsBoard
L
9:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Care.com family by the name jennifer h.

I have been threatened by this member of care.com. The job description which she posted was far from what she said and I have worked for 5 amazing families who I met through care.com that want to back me up if necessary while I take action against Jennifer. She was unprofessional and a wealthy spoiled woman who acts aggressively when things don't go her way.

Read full review of Care.com
Resolved

Care.com handled it

Hide full review
ComplaintsBoard
B
10:42 am EDT

Care.com employer

There is a couple i've worked for twice and they are very unstable! They treat their employers like trash and constanly fight in front of employees and there child! I dont think its appropriate! Also they have rules about not talking to neighbors, they hide the toilet paper and food! They give there son pizza for breakfast and wont allow me to bring my purse which has my phone, my keys and the usual things a woman puts in her purse! The first time that i sat for him their son threw a rock at my car window and blamed me and wouldnt help me pay to have it fixed! I do alot of activities with the child and he became very attached to me! They have had at least 4 or 5 sitters in the past year because they treat us like doormats! We had a set pay that we discussed and they gave me alot less then what we discussed! They owe me quite a bit of money and wouldnt give it to me so i quit! These people abuse the workers and shouldnt be on care.com! There names are Scott Rosner and Nordia Rosner Please remove them from this website as it is not good for your business! Thank you Bonnie Mann

Read full review of Care.com
Hide full review
ComplaintsBoard
S
10:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com expected scam

I am a premium on care.com, I applied to several babysitting jobs, one has messages me back and I emailed him name is Scott J, says there relocating in my area from Ohio, he is asking for my name, address and phone number to send me money in advance and wanting toys delivered to my house before arrival, I did not give my info to him, I am afraid he is a scammer..Thank You Stacie, please check into this and get back with me on care.com I still have long emails from him

Read full review of Care.com
Hide full review
ComplaintsBoard
C
6:07 pm EDT

Care.com fraud

They are automatically renewing my subscription without my permission. When you select cancel through their contact us it stops you from completing the contact us and redirects you to an option to downgrade but you never get the option to actually cancel. When you try and call no one answers. You can only leave a message on some cheap answering machine.

Read full review of Care.com and 2 comments
Hide full review
2 comments
Add a comment
L
L
Liana Lazaki
, US
Nov 23, 2020 11:22 pm EST

Although I signed up for a month period, only, and was invoiced for one month I am continuously billed by this company. They are impossible to contact and are charging me 50 $ a month... ( just found my one month subscription invoice which at the bottom says that if I don't cancel, and how can I? they will keep on charging me.. Why would I need to cancel when I purchased a subscription which ends at the end of 4 weeks?)This company are thieves, how can they still be in business? I would caution everyone NOT to subscribe in any shape or form.

M
M
Margo Prevost
, US
Aug 21, 2018 1:11 am EDT

They are automatically renewing my subscription without my permission. When you select cancel through their contact us it stops you from completing the contact us and redirects you to an option to downgrade but you never get the option to actually cancel. I am unable to find the phone number to reach them.

ComplaintsBoard
D
2:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com stealing my subscription fee

I have been a member of care.Com for 3 plus months now.
This last month i have been applying to jobs from scammers. I report the scam and am being punished apparently as i am paying to be a feature business and realized for 6 straight days i am not receiving any referrals. I had two people go online to see they can not find me by business name or under business type.
Email care.Com times only to get a generic thank you for your email reply email.
As well, i emailed asking for a credit of funds since they blocked my account and they blamed me for the change of address then said it was the business name and i changed nothing either way they are a rip off and enough is enough!

Read full review of Care.com
Hide full review
ComplaintsBoard
A
10:51 am EDT

Care.com taking money for subscriptions, but not allowing you to apply for jobs

CARE.COM
1400 Main Street
Waltham, Massachusetts
United States
Phone: [protected]
care.com

Care.com will take your money for a subscription but then tell you the number of applications or applicants has been exceeded when you try to apply for jobs. I signed to to be a pet sitter. Families looking can only see 5 applications at a time. Until they deny applications you can't apply. So, I've paid for a subscription but I can only apply to a couple jobs. They other 10+ jobs available cannot be applied for. So what am I Paying for if I can't apply to the available jobs?

Read full review of Care.com
Hide full review
ComplaintsBoard
M
2:48 pm EDT

Care.com scammer

Hello, I am a member of care.com. One of your member looking for a nanny is a scammer I believe. Bonnie P. Is her" name. She asked for my address and said she'd send check in broken English. Asking for my address. She" has my town and a picture of me and my child from your website. Please contact me back. I am nervous about who this scammer is and is capable of.

Thank you,
Milynda

Read full review of Care.com
Hide full review
ComplaintsBoard
G
1:15 pm EDT

Care.com background checks

Thanks to an email from your company from someone requesting a criminal background check, I sent my information to some random guy named Richard H.

I can now only hope that he's legit, since your company won't give me any information on him, including his Care.com profile, nor can you stop the background check from happening if I change my mind and don't want this person accessing my personal information.

I would suggest making your "tips" more prominent and call them warnings instead.

The customer service was completely unhelpful and worthless after waiting nearly an hour to reach a human.

Read full review of Care.com
Hide full review
ComplaintsBoard
K
5:25 pm EDT

Care.com texting me/annoying me when I am not even on care.com

Uhm ive been off of care.com for a year and I keep getting texts from random [censor] people (Or are they actual people like wtf?!?!?!?) asking me to care for their child! Uhm I am not on care.com, I took myself off. Like how the [censor] do you have my number?! And if its from my area why is it always random numbers that arent from my area?! Fix your [censor]ing website. Its [censor]. Its a scam most of the time. You just rip people off. Like my friend got ripped off and ended up having to pay $1000 — one [censor]ing thousand dollars like thats no [censor]ing joke — out of her own [censor]ing pocket because of this. So fix. Your. Website. Fix your [censor]. Get it all together and just fix it! Get your [censor] together.

Read full review of Care.com
Hide full review
ComplaintsBoard
T
11:41 am EDT

Care.com care.com suspending or terminating long time member illegally

Hi, I've had an account on care.com for 10 years or around when the website first began & suddenly (as I began looking for a new nanny job nonetheless) I'm suspended & possibly terminated in 10 days due to a recent background check they did which showed a minor consumption of alcohol from 2009! Almost a decade ago! This has never come up to bother me for any job since then, & suddenly the website wants to terminate me. It is actually illegal from the research I've done & many others are having this problem. If it is such an offense, why would care.com suddenly care about that ticket now, despite providing me with jobs in the years since then? Don't bother calling customer service as they don't give you any information besides having you call the background check agency which says you must get it expunged from your record to move on..as for trying to reach their corporate office, it's a complete joke with recordings giving you the run around & never letting you leave a message or speak to anyone although those options are supposedly offered on the recording. I'm about to lose 10 years of my account activity with information, reviews, satisfied employers all because care.com is "updating their privacy/safety policies." If I'm such a criminal & danger to society due to a minor at the age of 20 (now 29) I can't imagine how anyone else with a DUI or traffic ticket will find a job or be able to hire a competent caregiver..it's complete nonsense & their "customer service" is a joke. Why not group "offenses" into categories of danger to society like the law does? A minor consumption a DECADE ago does not reflect who I am now or the care I provide! Another lady's experience was a simple traffic violation from a decade ago, causing her to lose her account & future jobs. I can see a recent assault, DUI or other dangerous, reckless activity causing an issue but really? They're going to lose a lot of business if they shut down anyone with a "record". Care.com does not CARE about anything other than scamming people ( research fraud with them as many complaints have been filed about them giving out paying account holders personal information & charging them in excess) making money & leaving responsible, productive members of society relatively unemployed! I am very frustrated & disgusted at how a caregiving website can not provide reasonable customer service & conduct business in such shady ways. I'll never again speak highly or kindly of this service & make sure everyone and anyone finds out about this.

Read full review of Care.com
Hide full review
ComplaintsBoard
J
7:52 pm EDT

Care.com care.com

Care.com has routinely charged my credit card without my consent. I signed up for a one month subscription. Care.com continued to bill me beyond the one month. They also make it impossible to cancel the account once you are in their billing system and there is no contact information on the website. I am extremely disappointed a company would do this to families and others looking for help.

I would like to be fully refunded for the monthly billing I was unaware of.

Read full review of Care.com
Hide full review
ComplaintsBoard
F
9:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com a babysitter

I need to be contacted to make a formal complaint about an unsafe caregiver. Her name is Marjon Suares. I had to have her removed from my home by police. She was sleeping while my children were in her care. She laughed at my crying toddler. I was forced to leave work early while my children were in her care for sleeping on the job, being rude to my children, calling them names and making my 9 year old feel unsafe. She should not be trusted. She verbally harassed me in person, refused to leave my home, took pictures of my belongings and my home and after 2 days is texting and calling and emailing me virtually nonstop. The Berkeley police have been involved from the start. I cancelled my membership over this. She demanded payment via PayPal- returned the amount we sent because she feels I should be paying her fees, and I believe she is trying to extort more money from me.

It has caused my children and myself great anxiety. I can be reached by phone [removed]. Or via email [protected]@gmail.com. I have pictures I would like to send. I also am a mandated reporter of child endangerment because I am a registered nurse. I have filed a complaint against her. My family is fearful she will come and harm us in our home. She had other complaints on her page from other families. I have text messages and emails I also would like to send as evidence. She should not be allowed to be around children.

Thank you.

Freya Stoops RN

Read full review of Care.com
Hide full review
ComplaintsBoard
B
12:10 am EDT

Care.com dog /pet sitting

Unable to connect with the provider prior to booking the service. Inadequate details on the care giver. Sight holds employer hostage for qualified information on care giver. Get back to basics, read the resume and then decide if you want to hire the applicant. Filing a compliant with Attorney General of California.
Barb Schwallier
[protected]@gmail.com
Your are [censor]!

Read full review of Care.com
Hide full review

Care.com Customer Reviews Overview

Care.com is a popular online platform that connects families with caregivers. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and trustworthy caregivers for their loved ones. One of the most significant advantages of Care.com is its extensive database of caregivers, which includes nannies, babysitters, pet sitters, senior care providers, and more. Customers appreciate the ease of use of the website and the ability to search for caregivers based on their specific needs and preferences. Care.com also offers a range of safety features, including background checks and references, to ensure that customers can feel confident in their choice of caregiver. Additionally, the website provides a platform for caregivers to showcase their skills and experience, making it easier for families to find the right match. Overall, Care.com is a highly recommended service for anyone in need of a caregiver.

Care.com In-depth Review

Overview: Care.com is a comprehensive online platform that connects individuals and families with various caregivers. With a rich history and background, Care.com has established itself as a trusted resource for finding reliable care providers.

Services Offered: Care.com offers a wide range of services to cater to different care needs. Whether you require child care, senior care, pet care, or even housekeeping services, Care.com has you covered. They provide options for full-time, part-time, and occasional care, ensuring flexibility for users.

User Experience: Navigating the Care.com website is a breeze, thanks to its user-friendly interface. The registration and profile creation process is straightforward, allowing users to quickly set up their accounts. The search functionality and filters make it easy to find suitable caregivers, and the communication tools facilitate seamless connections with potential caregivers.

Safety and Security: Care.com prioritizes the safety of its users by conducting thorough screening and background checks for caregivers. The verification processes for caregiver profiles add an extra layer of security. Additionally, Care.com has robust safety measures in place to protect users' personal information. Their customer support team is readily available to address any concerns or issues that may arise.

Pricing and Payment: Care.com offers various membership plans and pricing options to suit different budgets and needs. While there may be additional fees or charges for specific services, the pricing is transparent and clearly outlined. Care.com ensures secure transactions by accepting multiple payment methods and implementing stringent security measures.

Reviews and Ratings: Care.com provides a platform for users to leave reviews and ratings for caregivers, promoting transparency and reliability. The overall rating system and criteria used for evaluating caregivers help users make informed decisions when selecting a caregiver.

Customer Support: Care.com offers multiple channels of communication for customer support, including phone, email, and live chat. Their customer support team is known for their prompt response time and effectiveness in resolving issues. Users can also find helpful resources and FAQs on the website to address common questions.

Trustworthiness and Reputation: Care.com has received industry recognition and awards for its exceptional services. Satisfied customers have shared their testimonials and success stories, highlighting the trustworthiness of the platform. While controversies or negative press may exist, Care.com's overall reputation remains strong.

Mobile App: Care.com offers a convenient mobile app that allows users to access their services on the go. The app has received positive user reviews and ratings, and it offers features and convenience that enhance the user experience compared to the website.

Pros and Cons: Care.com stands out with its extensive range of services and user-friendly interface. The availability of reviews and ratings for caregivers adds transparency to the platform. However, some users may find the pricing plans to be on the higher side, and occasional technical glitches may occur.

Conclusion: Care.com is a reliable and valuable resource for individuals and families seeking various care services. It is particularly suitable for those who prioritize safety, transparency, and convenience. Whether you need child care, senior care, or pet care, Care.com is a platform worth considering.

Final thoughts: With its comprehensive services, user-friendly interface, and commitment to safety, Care.com offers a reliable solution for finding caregivers. While there may be some areas for improvement, the overall value and reliability of Care.com's services make it a top choice for those in need of care.

How to file a complaint about Care.com?

Here is a guide on how to file a complaint against Care.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Care.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Care.com, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully when filing a complaint against Care.com on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Care.com customer service

Phone numbers

+1 (877) 227-3115 +61 180 085 4593 More phone numbers

Website

www.care.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Care.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Care.com Customer Service. Initial Care.com complaints should be directed to their team directly. You can find contact details for Care.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Care.com. Discuss the issues you have had with Care.com and work with their customer service team to find a resolution.