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4.4 2027 Reviews

Care.com Complaints Summary

84 Resolved
294 Unresolved
Our verdict: When using services from Care.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Care.com reviews & complaints 395

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1:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Care.com membership terminated for no reason

Lawyers should be all over this.in this case, I have contacted mine and she is going to research this further and see if I have a case - or as it looks like all of us on here have a case! On march 1, 2019 only one day after paying for a membership they terminated my membership and took my money! When I called, jean (doubt that was her real name) explained that they have every right to terminate and legally does not have to give an explanation. I have spoken to several friends that the same thing has happened to them!

People this company that you see on tv is a total scam! I am surprised to see that this company has not been shut down or sued!

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Rudi Halbright
, US
Mar 24, 2019 8:17 pm EDT

I'm curious, did you complain to your credit card company and request a refund (aka chargeback)?

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6:43 pm EST

Care.com nanny jobs

Hi,

I've been registred with this site for more then 4 years... And I never had an isssue.. But looks like I pay for nothing.. My profile is not active I guess as nobody looked at my profile yet.

The search is more difficult then before... I can't select anymore fulltime positions.. I really need help regarding this matter otherwise I will go and stop the direct debit.. Is not fair

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12:23 pm EST

Care.com service is what i'm complaining about

First of all, I create an acct and paid my monthly fee and started the process. As soon as I did my research and created my favorites list (which took hours and hours), I noticed I could no longer check into my acct. For no explained reason my I was shut down. No refund! To me, this is stealing! I then created another account and thought it was a technical issue. Again paid and nothing but issues! Their site shows you a start and end time for work. However when I pick what I want and I go to save it, it automatically changes to a diff time. I've tried to edit this several times with no luck. I've called several times only to stay on hold forever and then be told sorry we have a glitch. So unprofessional. Plus none of their prospective nanny's responded to a request. Very unproductive process.

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9:10 am EST

Care.com job posting function

Why do you take my post down before i've filled the job. This is so annoying! I'm talking to people about the job and all of a sudden they can't see it. I think you take things down based on the job start date, but i've rarely been able to hire anyone by the actual desired start date. You can do better than this. Just send me a message asking me if I want to close the post.

Also - how can I send candidates a link to my post. Sometimes it works, but most of the time it doesn't. The app is even worse.

#job posting #sending job post # complaint

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4:06 pm EST

Care.com termination

All of a sudden I recieved an email saying I was terminated for no reason out of care.com I imagine due to no activity. But today I went in since I got contacted by a member who wanted me to apply for thr babysitting job and when I went to respond it said my account had been terminated. I have a review of 4.5 why would that happen? Ive never had any issues with it before. Wierd! And they don't even give you an explantion? Why is that? I would like my account back since I need to contact back that customer

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3:19 pm EST

Care.com no service received, took my money and canceled my account without cause or explanation

I see I'm not the only one. I joined as a free member in November 2018 and wasn't ready to hire anyone at that time. As soon as I joined as a paid "premium" member and needed to find a caregiver, they took my money and then closed my account without notice or cause. There was nothing done wrong on my part, no wrong information given, no abuse of service, no personal exchanges with people registered for employment on their site, nothing. Now I can't even stop the recurring charge on my credit card unless I cancel the card - which I will do as soon as my dispute is resolved.

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6:38 pm EST
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Care.com account termination for no reason

I have read several complaints that are very similar to what recently happened to me. I'm just happy I'm not the only one. I had been a member of care.com for close to five years if not longer. I had found several families I have worked for over the years via care.com. Very recently my needs changed to only wanting to find something part time so I went on to update my information. The only thing I changed was my bio, as I now had more and different experience to add and my address as we've moved. I applied for what seemed like the perfect position and when I logged back in to follow up my account told me I needed to upgrade in order to allow the family to respond to me. So I upgraded and spent almost $20 to do so. As soon as the charge went through I get a notification that my account was terminated. I read through the reasons why this could happen and I in NO way had violated any of the rules. I tried to reach out at least for a refund which, they said they put through but tolde my account termination was final. It's really awful to not look into any matter further to protect those who've been members for a long time and really relied on the site to find work.

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3:05 pm EST

Care.com permanently deleted my account without notice

I tried logging into my care.com account and my password didn't work. When I tried the forgot password link, the site said it was not recognized. I called customer service and was informed the account was closed because my profile information did not match public records. The reason? 4 years ago, when I first signed up for my account, I used my work address because I was searching for providers near my work. That work address does not match public records for my home address. Instead of attempting to contact me to verify my profile address, they permanently deleted my account. I have employment records which match the address I gave, so this was easily verifiable information. I asked to speak to a supervisor and was promised a call back. Instead I received an email stating that an account, once closed, cannot be reopened. I was told I can use the same email address to open a new account. However, all my past correspondences, job postings, preferred care providers, etc. are irretrievably gone. I am completely unclear on what happens to reviews for care providers I wrote and whether they are adversely affected by this problem.

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2:16 pm EST

Care.com deleted account & unethical-treatment

My wife had been a premium-account member of care.com for the past 4-5 years — she renewed her premium membership on Dec 20th, 2018 - payment processed, but on Dec 23rd, 2018, she was unable to access her account. Thinking that it might be some site-wide issue with account-access, I tried the free-account I've had with care for the past 5-6 years - I was able to login to my free-account, but my wife still had no-access to hers. I sent an e-mail to care.com (explaining the access-issue with my wife's account), the next day, I discovered that I could no longer access my free-account. I called care.com (was on-hold for what seemed like an eternity), and eventually spoke with someone named Nilo. Nilo had a "thick-accent", and was very hard to understand - he told me that both my wife and my account had been terminated, but that he was unable (not allowed) to disclose the specifics on why care had arbitrarily-terminated our accounts. I explained to Nilo that my wife's account was a premium-account that she's just renewed, while mine was a free-account that I hadn't accessed for over-a-year (before logging-in on Dec 25th, 2018, after my wife's access to her account failed). I further explained that there is absolutely nothing in care's "terms of use", nor listed in their "care FAQs" - https://www.care.com/c/questions/29366/what-are-some-of-the-reasons-members-carecom/, that would constitute a valid-reason for deleting our accounts. I ended my conversation with care, declaring that the manner in which care treats it's member is not something that a "good business model" would favor/encourage, and that any issue alleged/imposed on one member's account should not impact another member's account (especially one which isn't frequently-accessed — mine)

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12:31 am EST

Care.com termination of account with no reason after they took my payment.

I just received an email stating care.com terminated my account for no reason as they said they did not have to disclose a reason why. This is not right and I will find an attorney to get a lawsuit going. I've been with care.com for 15 years and never have I had anything happen for them to just take my money and 2 days later terminating me... Again no reason? I've now read bad stuff they have done and I will take this in further action. This needs to be taken seriously. This site needs investigated!

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9:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Care.com can't close account

They have continued automatic payments despite attempts to end account. They are a good business except for this issue. The internet is filled with people having the same complaint. If I have hired someone I have no reason to continue with the company. Also, I only signed up for one payment, not recurring payments! I tried to remove my credit card and it said it can't be done because there is a payment pending.

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12:21 pm EST
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Care.com termination by care.com

I was recently notified by care.com that my account has been terminated ! No explanation ! I have been a member for 10+ yrs. in good standing and this has been a continuous resource for employment for me and revenue for care.com. After reading several other complaints by former members of care.com who were also terminated without reason given, I found this to be a common practice of care.com. It is outrageous that care.com doesn't even give the courtesy or professionalism to offer terminated members an appeal process. To proceed further with this situation I would like to gain support for starting a class action suit against care.com. I am also contacting my state (Ohio) and Massachusetts consumer protection agencies to file a complaint against care.com.
Anyone interested in joining me to bring this to the public ? There are 1000's of care.com members who will be targeted in the future...

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Melinda Belair
, US
Jan 17, 2019 8:05 am EST

Are you still pursuing this option of a class action lawsuit? I would be interested.

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11:00 am EDT
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Care.com job searching

So unless you pay to be a premium member the site lets you apply to jobs which I had been doing but I realized I wasn't getting any responses so I go into the messages and I see my sent message and it says upgrade now so the person can respond ...so basically pay up or else the people looking to hire you can't respond to you ...what a joke ... Not to mention they make money off of your hard work ... Theres nothing wrong with providing a service and charging a fee but this site charges membership to the person looking to hire and the person looking to be hired by charging membership fees then they also take monies out of the hourly wage as well ... Crooked I say

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10:15 am EDT

Care.com termination of account

I was terminated from care.com without any explanation I called customer service and he told me he didnt have to tell me y I was terminated, had the ability, and he already let my employer know I was terminated and y, this has to be against the law, if not it should be i'm very upset this is how I live i'm a dam good caregiver i've had wonderful clients and they all love me this is outrageous u care.com should be sued millions of users and members care.com is making a ton of money and i've looked at all the complaints nothing is being done about this situation something needs to be done care.com is ruining people that r trying to survive

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Gypsysloved
, US
Oct 15, 2018 12:06 am EDT
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A Richard Print has sent me an email about a family that died in a plane crash and that he is giving me 45% and he is keeping 45% and 10% for expenses of 11 and a half million dollars. Who is this man Richard Print? Is he for real?

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J
5:49 pm EDT

Care.com charging for reviews

I have tried to use this app to be a sitter and I could not get reviews because I could pay for the premium version of the app because this would have been my main source of income if I could have used it. I feel that no one should have to pay for reviews, it's not right to those like my self plan to use this app as my main source of income to have to pay for something that everyone should have access to! I can't get a babysitting job through this app now because I can't pay for reviews, and that is wrong d unfair! If you could alow everyone who uses the app regardless of whether they pay for the premium version of the app or not to get reviews that would be great and I could use the app again!

Thank you

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Update by JenniferH3
Oct 03, 2018 5:50 pm EDT

The could in the beginning should be a couldn't

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12:59 pm EDT

Care.com closed account/sterling infoservice background check

Greetings,

Lengthy, but WORTH the read:

I was a Premium member on Care. (now giver w/ new app).com for over year paying $24.99 a month w/ four 5 STAR reviews. My most recent potential employer asked to run a background check. Having passed the MA CORI in 2017 through Uber and USA Hockey level 2 criminal check in 2013, I approved. Two days later I could not log into my Care account. The third day I found an e-mail buried in my Clutter file (Care continuously sent other e-mail notifications directly to in box.) starting they had suspended my account; contact Sterling Infosystems and GAVE phone number: [protected]

KNOWING a DUI incident from Sept. 2008 was ACCURATE (I was working for a bar in GA, went to work for sister property in SC, DRANK after my shift, was pulled over and per UNwritten rule of Management CHOSE not to take the Breathalyzer which in SC is an AUTOMATIC plea of GUILT that I was NOT AWARE of at the time. I KNOW, I knooow, "Ignorance is n-o-t an excuse for breaking the Law." I paid $4K in legal fees, plus $1K+ more for ADSAP class, Court Administration costs and DMV reinstatement for license. Accomplished everything accordingly to resolve in terms of the Law.) So I e-mailed Care.com to POLITELY ASK they RE-ACTIVATE my account, KEEP BACKGROUND CHECK AVAILABLE to allow person seeking my employment to be the one who make character decision and KINDLY ALLOW me to continue being a PAYING customer. I had to keep submitting for several days due to no responses. Then I received a blanket (other than where my name and case number were typed) reply letting me know I had TEN DAYS from the date of FIRST e-mail (I was now a week or so in) to clear up my background check or my Care account would be PERMANENTLY CLOSED.

Next, again KNOWING my background check was ACCURATE, I called the number Care provided for Sterling Infosystems. I was on hold for OVER an hour listening to put-in-a-trance music w/ a recording citing "All representatives are busy you can leave a message or remain on the line." While holding I Googled -Sterling Infosystems dispute number- THIS number came up: [protected] When I hung up and redialed I was speaking w/ someone in Customer Service w/in EIGHT MINUTES. Twelve minutes in I was talking to a Supervisor who informed me...as I already knew in my heart..."there was nothing she could do" suggesting I pay to get my record expunged. (DUI in SC is not an eligible offense. Expungements in all states take a MINIMUM of 4-6 weeks and a couple hundred dollars.) When I told her about over an hour wait time she said, "Give me that number." I could hear her clicking on keyboard as I said each digit. She replied, "That is not one of our numbers..." Then she said, "Wait, it is, but it will NEVER lead you anywhere w/in our company." ! ! !

Meanwhile MORE disheartening than bad judgement/a poor decision combined ten years ago re-interrupting my life and leading to my no longer having access to positions for my LIVELIHOOD via Caregiver.com app is the HUMILIATION of the following: While FOUR out of five "jobs" I applied for as a PREMIUM member on Care were SCAMS (Stay away from generic postings as in "I need care for loved one in their xx's, non-smoker.") and at some point you D-O get to where you HAVE to give personal info. and references which if you make it through first series of SCAMS to next, people then sell your and contacts intel. to Robo callers for monies for another degree of SCAM, Care DOES in S-O-M-E instances work. I H-A-V-E CARED for a few FABULOUS families, so imagine me CRYING SNOT BUBBLES HYSTERICALLY when I found out Care uses the PRIVATE background check (which you agree to when joining) to then e-mail EVERY PERSON you have EVER messaged to notify them you, ENTER Y-O-U-R FULL NAME here, have been REMOVED from Care site due to "SECURITY REASONS." N-o-t explaining specifics b/c the background check is PRIVATE.

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6:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com I have a question

Hi,
I applied for jobs on your site at Care.com. I did obtain a job but the family decided to hire an agency, so the position became short lived. Anyway, so I continued to apply for jobs and little did I know I was receiving multiple responses. However, I am not able to open the responding emails to the jobs I've applied to unless I pay you.
Are you some kind of scam?
Asking because many of the jobs I've applied for are positions for people that seriously need help, and you are not only preventing me from possibly being employed but you are preventing a person asking for help from getting the help?

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8:29 pm EDT
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Care.com senior home care services

Care.com closed my account for no reason at all. before I even got to finish signing up completely, I received an email saying your account has been terminated for no liable reason at all. I have a legit business that is registered with the IRS so I was really confused. Waste of time. Don't even bother. Will be sharing my complaint with social media.

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7:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Care.com has left an official reply on this complaint.

Care.com the billing is ridiculous

I was billed premium membership (over $150) last September 2017 after I signed up for premium service in the fall of 2016. I have never used this service other than to briefly respond to emails in September 2016. I went online last fall and canceled yet it still says it's billing me for another year until September! This is utterly ridiculous. I have been unable to speak with a single person over the phone. I have not used their service and I will not be using their service. Why can't I cancel my expensive membership? They are a scam.

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2:53 am EDT
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Care.com scam/unethical behavior

I joined care.com hoping to find work as a college student home for the summer. I spent a hundred something dollars on the background check and 3 month membership. All I have received is scam after scam. I contacted care.com one week after creating my account and said I wanted money back and my account to be closed. It is now three months later and they are billing my credit card and not giving my money back. No help from any customer service. I'm completely appalled

-maryn stevens

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Care.com Customer Reviews Overview

Care.com is a popular online platform that connects families with caregivers. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and trustworthy caregivers for their loved ones. One of the most significant advantages of Care.com is its extensive database of caregivers, which includes nannies, babysitters, pet sitters, senior care providers, and more. Customers appreciate the ease of use of the website and the ability to search for caregivers based on their specific needs and preferences. Care.com also offers a range of safety features, including background checks and references, to ensure that customers can feel confident in their choice of caregiver. Additionally, the website provides a platform for caregivers to showcase their skills and experience, making it easier for families to find the right match. Overall, Care.com is a highly recommended service for anyone in need of a caregiver.

Care.com In-depth Review

Overview: Care.com is a comprehensive online platform that connects individuals and families with various caregivers. With a rich history and background, Care.com has established itself as a trusted resource for finding reliable care providers.

Services Offered: Care.com offers a wide range of services to cater to different care needs. Whether you require child care, senior care, pet care, or even housekeeping services, Care.com has you covered. They provide options for full-time, part-time, and occasional care, ensuring flexibility for users.

User Experience: Navigating the Care.com website is a breeze, thanks to its user-friendly interface. The registration and profile creation process is straightforward, allowing users to quickly set up their accounts. The search functionality and filters make it easy to find suitable caregivers, and the communication tools facilitate seamless connections with potential caregivers.

Safety and Security: Care.com prioritizes the safety of its users by conducting thorough screening and background checks for caregivers. The verification processes for caregiver profiles add an extra layer of security. Additionally, Care.com has robust safety measures in place to protect users' personal information. Their customer support team is readily available to address any concerns or issues that may arise.

Pricing and Payment: Care.com offers various membership plans and pricing options to suit different budgets and needs. While there may be additional fees or charges for specific services, the pricing is transparent and clearly outlined. Care.com ensures secure transactions by accepting multiple payment methods and implementing stringent security measures.

Reviews and Ratings: Care.com provides a platform for users to leave reviews and ratings for caregivers, promoting transparency and reliability. The overall rating system and criteria used for evaluating caregivers help users make informed decisions when selecting a caregiver.

Customer Support: Care.com offers multiple channels of communication for customer support, including phone, email, and live chat. Their customer support team is known for their prompt response time and effectiveness in resolving issues. Users can also find helpful resources and FAQs on the website to address common questions.

Trustworthiness and Reputation: Care.com has received industry recognition and awards for its exceptional services. Satisfied customers have shared their testimonials and success stories, highlighting the trustworthiness of the platform. While controversies or negative press may exist, Care.com's overall reputation remains strong.

Mobile App: Care.com offers a convenient mobile app that allows users to access their services on the go. The app has received positive user reviews and ratings, and it offers features and convenience that enhance the user experience compared to the website.

Pros and Cons: Care.com stands out with its extensive range of services and user-friendly interface. The availability of reviews and ratings for caregivers adds transparency to the platform. However, some users may find the pricing plans to be on the higher side, and occasional technical glitches may occur.

Conclusion: Care.com is a reliable and valuable resource for individuals and families seeking various care services. It is particularly suitable for those who prioritize safety, transparency, and convenience. Whether you need child care, senior care, or pet care, Care.com is a platform worth considering.

Final thoughts: With its comprehensive services, user-friendly interface, and commitment to safety, Care.com offers a reliable solution for finding caregivers. While there may be some areas for improvement, the overall value and reliability of Care.com's services make it a top choice for those in need of care.

How to file a complaint about Care.com?

Here is a guide on how to file a complaint against Care.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Care.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Care.com, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully when filing a complaint against Care.com on ComplaintsBoard.com.

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Contact Care.com customer service

Phone numbers

+1 (877) 227-3115 +61 180 085 4593 More phone numbers

Website

www.care.com

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