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4.4 2027 Reviews

Care.com Complaints Summary

84 Resolved
294 Unresolved
Our verdict: When using services from Care.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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11:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Care.com babysitting job

My daughter has been with care co. For 3 years. She received a babaysitting job through care.com and worked for this family for 2 years. The children became teenagers and no the family no longer needed her help. She received a 2nd job. Unfortunately the women that she worked for was not very nice. She would forget to pay my daughter. She would not return home at the agreed time and would cancel my daughter 3 hours before her shift was going to start. When my daughter took the job she had an agreement with the women that she could not babysit 1 week in December because she was going out of state to visit someone. Well when my daughter reminded this women in the beginning of December about the trip, the women got mad and told my daughter that she had to come home on Tuesday that my daughter had to cut her visit early. My daughter did just that and on the Tuesday that my daughter was to return home the women cancelled her 3 hours before her flight and told her she did not need her the rest of the week except on Thursday. My daughter cancelled her flight and attempted to get another flight on Thursday and she could not. She called the women and the women said to her "good luck finding another babysitting job" This women has not paid my daughter for 2 weeks. My daughter gets an email from care.com stated that my daughter no longer could use their services. When she inquired about what happened they said they received a complaint and they don't investigate. How unfair. My daughter did not do anything wrong. She has excellent reference from 1st family. This women was abusive and took advantage of my daughter's good nature.

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Matthew Walden
, US
Jan 14, 2017 1:29 pm EST

I paid $78 for a 3 month membership. During the following months I garnered many applicants for the nanny position which I posted on their website. My membership expired briefly (4-5 days) while I was in contact with several applicants for the job. I reinstated my membership for one month and was contacting applicants when my account was abruptly closed, less than 24 hours afterward. I paid Care.com for all those applicants which I was fielding for the job. The response I initially received had a list of reasons for which I would be removed from the website. None of them applied to me. They also told me they didn't need a reason to close my account either. I paid for the contact information of the many applicants I had. I'm a single parent working two jobs. It's unacceptable to close my account and take all those contacts with them and not provide a reason why.

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chelseane2007
Pasadena, US
Dec 18, 2016 6:10 pm EST
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Care.com does not Care about peolpe or kids. Carre.com could care less about anything other than making money off the public in unethical and underhanded ways of hiding behind fine print and policy sections. Care.com is the most dishonerable internet platform in modern history with more complaints, negative reviews, and unsatified customers than any other business in America. We can all say we are fed up with Care.coms boilerplate lipservice and mindless explanatiions with emty apologies. This business model is run by modern day criminals with CEO titles ripping off hard working, overtired parents and caregivers one buck at a time. The entire business is run with a decptive approach to modern day marketing. Many kids have died because of this fraudulent business this is why they are quick to pull the plug for any reason and do not care who did what or why...cover our ### and rope in the next victim is Cared.coms policy. Care.com is a shameful business with greed as its main incentive.

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9:04 am EST

Care.com clients cannot view my application.

Prospective clients cannot view my application. Why pay the membership fee? I did not know your website required an additional monthly fee. Very misleading on your part and very disappointing from my viewpoint. I often mentioned to many of my friends and family members that this website offered the best job opportunities in the first year of my membership. I am no longer spreading such a positive message to others but rather a message of distaste for your company! I am very disappointed in your deceitful practices.
Sylvia Foster

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12:36 pm EST
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Care.com intentionally misleading billing practices - read the bbb reports!

Care.com automatically bills their customers even when they sign up for a finite subscription package and will not refund the overbilling even if they can see you didn't use their service. See their Better Business Bureau profile with hundreds of consumers repeating this same complaint over many months. Even after confirming that we had not so much as logged in for 5 months, they refused to refund the $63/month they charged us for 5 months!

They could obviously address this concern any number of ways (sending monthly emails receipts so you're aware that your card is being charged, not hiding behind fine print in their user agreement, etc.) but instead just keep pointing to the fine print in their proposals and hiding behind the finality of the "billing department". They don't deserve your business.

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10:26 am EST

Care.com rip off

Don't even bother with this company. First of all, you have to pay to actually apply for jobs, I started off by paying £9 for 9 credits which is extortionate. Then I see its 3 credits to apply for ONE JOB! Furthermore, if you'd like to add a note its MORE credits! You can either apply or reject a job, but aren't able to actually look through them, once you've clicked the 'X' for a job, you can't go back, so you are forced to spend your credits wisely. Then I get an email a couple of months later, saying any remaining credits I have will expire soon! What a joke! Not only did I use my credits, I wasn't able to actually get a job from this service. One guy actually accidentally kept his ad up, so I spent 3 credits applying and got a message from him saying he was sorry but the job was taken, completely wasted! Never using this service again.

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2:04 pm EST
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Care.com double charged for subscription - care.com will not fix

I attempted to subscribe to care.com from my iPhone and was charged the > $200 amount. However, the app did not recognize that I paid for the subscription. Therefore, it was recommended that I purchase the subscription through the website. Once I did, I realized I was again charged the full amount (double charged). After several email requests from me to care.com, the company refused to help rectify the situation or refund my money so I would not be double charged. I definitely would not recommend this site or service to anyone. If a zero rating existed, they would receive a zero, unfortunately the lowest rating I could give them is a 1.

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CyrusT2
, US
Dec 12, 2016 12:29 pm EST

This responses by the business is BS. They automatically bill you even when you sign up for a finite subscription package and will not refund even if they can see you didn't use their service. See their Better Business Bureau repeating this same complaint by hundreds of customers. They don't deserve your business.

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8:15 am EST

Care.com automatic billing

I signed up for 3-months of care.com service. There automatic billing agreement was in fine print, which is shady, but not my real complaint. My complaint is that in bold print, the company states that it will send an email reminder 3 DAYS before renewal is to occur. I never received an email or any contact from them about a renewal. I use automatic renewals for many different products/services and always receive proper notification (i.e. Honest company and many others). I believe I am owed a refund, as I was never properly notified (per your own stated practices). It appears as though you are trying to go under the radar to "deceive" people into paying for the next billing cycles. The funny thing is that I may have renewed the service, but not with a company that is not transparent about its intent to bill me.

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1:57 pm EDT
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Care.com membership

The membership subscription was hidden in fine print and hardly visible.. I paid in full and in advance for a 3 month only subscription so why would Care.com assume it would be okay to continually bill me and default my billing to monthly auto renew like a magazine or gym membership? . This is not upfront, clear and transparent billing its underhanded, deceptive and illegal billing.
The background checks are a disgraceful display of negligence with most caregivers I interviewed had a charge of theft drugs or dpi when I ran their name yet Care.com cleared each one with their systems background check.
The customer service was disrespectful, uninformative ringing off boilerplate lipservice in a show tune manner.
This is the worst business model in modern history and a viloation of Americans rights, safety and ethics. Care.com should be shut down by the federal trade commission but like most educated criminals they pay them off as well as the BBB with membership fees and kickbacks to look the other way..Children have died and no one CARES

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CyrusT2
, US
Dec 12, 2016 12:32 pm EST

This response by Care.com is total BS. They automatically bill you even when you sign up for a finite subscription package and will not refund even if they can see you didn't use their service. See their Better Business Bureau profile with hundreds of consumers repeating this same complaint over many months. They could obviously address this concern any number of ways, but instead just keep pointing to the fine print in their proposals. They don't deserve your business.

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chelseane2007
Pasadena, US
Nov 10, 2016 4:47 am EST
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Thanks for my feedback? How arrogant and disrespectful is that?
Care.com has only one interest and one agenda. Thats is to keep stockholders happy on the NYSE. I have reserched this company and have foud more corruption.
Care.com had zero interest in hearing my concerns ot complaints through customer service. Customer service has been told through Management and CEOS to read off boilerplate statements and accept no liability or responsibilty at any time.
This company is the most dishonorable in modern history. Ripping off the American public one dollar at a time and decieving parents with warm fuzzy comericals that represnt a service that is more dangerous than Craigslist by providing ncorrect background checks and hiding behind policy sections.
NO I. WILL NO. HELP YOU cover your ###. I hope you burn in hell.

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1:36 pm EDT

Care.com background checks

I have been on Care.com for years. I have worked and babysat from jobs I have found on the site.
About 8 weeks ago, they ran a background check on me including my DMV records and my criminal records.
I Never gave permission for this. I called and they said they pick random people and do this. This is a lie, I said ok for the Criminal which I have ran before.
It came up with a DUI from over 5 yrs ago, and I have had a clean license since.
Care.com now banned me from the site, and I have written and e mailed them about 12 times and NO ONE responds.
If they ran these check on the parents they would have DUI's and DWI's and I am sure many other things on the record. The other job hunters I am sure have things on their record also!
They singled me out and made me lose a job, many jobs.
I had a woman who I was supposed to work for full time and now I am not on the site, and if they ever put me back on it makes me look like a loser who closed her account! I can not get work because of them.
Anyone I spoke to on the phone says oh, you can dispute the report. I say the same thing over and over, I have nothing to dispute and did nothing wrong!

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11:16 am EDT
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Care.com nanny and babysitting services

We signed up for care.com 4 years ago when we were looking for a sitter for our then 8 month old. We used the site for 6 months (never had any luck finding someone through the site) and then cancelled our membership. The company claims we never cancelled our membership - although we stopped receiving emails from them - and we just found out they have been billing us monthly for the last 3 1/2 years - even though there hasn't been ANY activity on the account during the last 3 1/2 years. When we contacted them to get a refund for the THOUSANDS of dollars they collected over the last three years they told us they have a strict policy agains issuing refunds but agreed to give us back three months (unbelievable). When I tried to contact them to complain again they simply ignored my calls and emails - very professional. With all of the fees they have clearly rack up over the years you would think it would be in their interest to refund unsatisfied or deceptively billed clients.

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9:00 am EDT

Care.com safety concerns

I joined care.com to find employment as a pet sitter, and things looked promising. After a week I got a text from a woman who was trying to scam me (offering $500 upfront, asking for me to email them my info), I immediately informed Care.com and proceeded to make my phone number private. Less than 24 hours later, I received yet another text with an additional scam. I contacted care.com via the phone number on their website for safety concerns. I even pressed the option for safety, I was on hold for a short amount of time before I was connected with a representative. I asked what potential seekers could see when they looked at my profile, the representative told she did not know and would have someone call me back later. I called the safety concern phone number, and the representative cannot tell me what others can see on my profile, such as my address and how my phone number (after I made it private) was still there. I was extremely unhappy and cancelled my account immediately. I inquired about leaving a review online and was told it was not possible, once I cancelled my account.

DO NOT USE CARE.COM- It is not safe, and they clearly do not care about their caregivers.

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Olivia Valdes
, US
Sep 29, 2016 8:10 pm EDT

Hey Kirsten,

I'm writing a news story about this topic for my media writing class at UNT and was hoping you could talk to me more about your experience with this.

Thank you,
Olivia

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7:34 pm EDT

Care.com care.com could care less!

Care.com has the worst customer service that I’ve ever encountered. I’ve been paying for a “premium level” $42 monthly membership, seeking to occasionally hire, as needed for three years now, and I can’t help but get the impression that their corporate leadership is on auto-pilot. They’re the most incompetent, most clueless, most evasive company that I’ve ever dealt with. Over the last two or three years, I’ve had to call repeatedly because of account posting errors, or incomplete background check billing issues. After the same experiences, I can’t help but feeling as though I’m being deliberately ignored.
I’ve called Care.com’s Customer Service number [protected] ) on several occasions, only to be transferred around to different phone queues, different countries (no wonder the U.S. has terrible employment opportunities), and finally, after long hold times, listening to loud, interminable, pre-recorded company voice-overs, and trying numerous phone menu options, reaching non-English comprehending customer service representatives (located in the Philippines). These farmed-out customer service reps have a very limited command of the English language, speaking in long, drawn-out, run-on sentences, and are always repeatedly asking you to paraphrase or repeat yourself, either because they don't actually listen to you, or they can’t understand you. They’re very nice, but are completely bad at what they do, and are unhelpful, as they have little comprehension of what you’re saying, little authority to resolve issues, and usually only have the ability to either refuse your request for help, or they’ll end up relaying your concerns to American reps to contact you- but only after a lengthy interview process, inquiring for another five to ten minutes, about the exact reason for your call. What’s the point of hiring out-of-country reps in the first place, if you’re only going to be directed back to the customer service reps in the U.S.? Then, after all of that interviewing, they end up trying to paraphrase everything that you’ve taken the time to explain incorrectly back to you. I love the Philippines. It’s a beautiful, wonderful country with warm-hearted people. I’d love to go there someday. This isn’t a racial issue, it’s a language and customer service barrier. Dell Computers did this exact same thing, by farming their technical support (and customer service) calls out of the U.S. for years. Customers got so frustrated with not having their issues properly resolved, having to deal with repeated multiple, lengthy phone menu options, and then- once (finally) getting ahold of a customer service representative to take your call, customers end up having to remain on the phone clarifying, paraphrasing, and getting left on hold, while support reps looked through a corporate manual, ultimately reading canned responses to you. Dell ended up losing millions of customers by doing this, and Care.com is headed for the same fate. Care.com has a corporate phone number: [protected]) however, even if you call and dial a company extension, you still get somone’s anonymous, generic voicemail, or your call is automatically re-routed, hearing more automated phone menus that end up directing you right back to the Philippines! What’s more disconcerting is that Care.com has thousands of complaints online from former customers claiming these issues and more.
The Care.com website is really flawed, with poor spam filters, inconsistent member alert notifications, constant annoying pop-up menus with irrelevant member offers, and really poor navigation (to see your messages, and quickly add or edit job postings). As a premium paying job-posting member, you’re extremely limited to the amount of space allotted to post an actual job description (about five to seven sentences). Craigslist is a free site and allows posters infinitely more text space. You definitely don’t get much for the ridiculous $42/month that you pay for. Care.com is also in the habit of auto-monitoring your job posts, so heaven forbid that you happen to be moving, and need to temporarily post in two separate zip codes, you’re out of luck. They won’t approve your job post, and you have to call them to explain why you need to post in two separate zip codes. When you do find a job candidate who suddenly changes their mind on their availability for work hours- after you’ve already gone and paid $89.00 for a background check, you have no recourse to get a refund. Stephanie, their useless U.S. corporate Customer Service supervisor, can only insincerely apologize, then flatly refuse to help you, or get your money refunded. She then likes to remind you that she’s the messiah of Care.com’s customer service, and that you can go no further for help than her. She desperately wants you to know that she’s in control (probably because she has no control in her own life)! Background checks that are completed never get sent to you, and you receive no site alert or email notifications whatsoever. You also can’t retrieve them when you go onto the website. Also, if a caregiver for whatever reason decides to move on to another job offer after accepting the position, and pre-approving a background check, your $89 hangs indefinitely in limbo, and you either have to try via messaging on the site to get the caregiver to decline the previous background check approval, or you have to call your bank and have them delete the pending debit charge. Care.com could obviously CARE LESS about their members. I hope a competitor runs them out of business. You're better off going on Craigslist to post job offers and hire out background checks through a trusted, independent company.

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CyrusT2
, US
Dec 12, 2016 12:32 pm EST

They automatically bill you even when you sign up for a finite subscription package and will not refund even if they can see you didn't use their service. See their Better Business Bureau profile with hundreds of consumers repeating this same complaint over many months. They could obviously address this concern any number of ways, but instead just keep pointing to the fine print in their proposals. They don't deserve your business.

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1:38 pm EDT
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Care.com nannies / sitters

It has been very frustrating - while I found some sitters, many that look great and I would like to meet never respond- not even after I use the care.com option of setting up an appointment with them and not even after I contact them repeatedly. When I told care.com they repeatedly gave me their blanket statement that they know how it can be frustrating and I should post a job and try that route, but basically they will do nothing more than be sympathetic. So this has been a huge waste of time. This website should not keep caregivers never respond (for whatever reason). If feels like a scam

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6:48 am EDT

Care.com false advertising. unauthorized credit card charges. artificial nanny profiles. fail to respond. false statements.

What a shame such a fraudulent organization exists that claims to provide much needed childcare provider searches.

Signed up for "1 month subscription" but they continue to charge the credit card. Sent over 10 messages with NO reply from any nanny whatsoever. The nanny profiles must be staged. FAQ on website states you can downgrade or close account but only downgrade is possible; there were no links ANYWHERE to close account. No answer for days and days at their 1-855 number. Left voicemails and no response. Parent company should be shut down permanently and monies returned to all affected customers:

Parent company is CareZen Family Solutions, Inc.
603 - 1112 West Pender Street,
Vancouver, B.C.
Canada V6E 2S1

Immoral, unethical, misleading and fraudulent.

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CyrusT2
, US
Dec 12, 2016 12:33 pm EST

This response by Care.com is total BS. They automatically bill you even when you sign up for a finite subscription package and will not refund even if they can see you didn't use their service. See their Better Business Bureau profile with hundreds of consumers repeating this same complaint over many months. They could obviously address this concern any number of ways, but instead just keep pointing to the fine print in their proposals. They don't deserve your business.

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8:41 am EDT

Care.com cancelling account

I signed up for care.com to put in applications on the site on August 16, 2016.
There is no place on the site to apply for the jobs or contact the people, after an hour of searching. I tried to get in touch with customer service to cancel my acct, immediately, so I wouldn't be charged for the year, as I didn't plan on ever using the website again to apply for a job. The website is impossible to navigate when searching for jobs and to contact them or call the customer service line is a total joke. I even called the number in MA. That the other guy that complained about them provided, to no avail. I finally called my cc company and told them I wanted to dispute the charge because I was unable to navigate, put in applications or even contact the people advertising for help. This may be the worst website I have ever been on and will never go on it again. I don't advise anyone looking for a job to go to this website.

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11:18 am EDT
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Care.com unsafe caregivers allowed access to innocent elderly & children

There is no way we would ever do business with Care.com ever again - they willingly put elderly and children in harms way! They approved a convicted felon who abused our elderly parents & families trust. This person's background check came back clean from Care.coms site - however later we find she has a rap sheet a mile long! She neglected our poor elderly parents, put them in harms way, stole property from us, lied and tried to extort money from the very people we hired her to care for. When we confronted her she went into a full on tirade - screaming & using offensive language in front of my elderly parents & children, charged at my wife, threw her drink and damaged things in our home when asked to leave. The police had to be called because she would not leave peacefully. When we contacted Care.com to make them aware of our traumatic experience - they closed our account. We feel they are trying to sweep our experience under the rug as to keep the information under radar! That is unacceptable and we will make sure no other poor family goes thru the anguish we have by trusting Care.com. We want to bring light to how dangerous it is to trust Care.com for safe care of loved ones whom can fall victim like we have. This is a very serious matter they are trying to brush off. We will not make light of this and will make sure our experience is heard by all! It's too important to keep the elderly & children safe from places & people that abuse them!

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9:22 am EDT

Care.com unethical behavior, financial scams and account cancellation

I joined care.com to find a part-time position as a nanny about 2 weeks ago. Since then I have been scammed 3 times by "mother's" who are moving to NYC and tried to give me an down-payment checks without ever talking to me in person. I received a fraudulent check in the mail for $3, 000 and after I called the scammer out about being dishonest, Care.com deleted my account. There is no record of my profile ever existing and I tried to call customer service and their automated system gives you no options to talk to a HUMAN representative. Because there is no option for that, the system will just hang up on you and tell you to visit FAQ's online. I am FURIOUS about how this company has treated me and I will be moving further to report this money laundering.

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1:17 pm EDT
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Care.com care.com has illegal business practices.

Hi,

I see that there are a lot of people on here that have a similar complaint to what I have. What I would like to find out is if Care.com continued to send emails to any of you after closing your account. I am getting at least one email every week from care.com. They have closed my account and now sends me emails. I can not unsubscribe because their subscription is tied to the account. I would like to file a class action lawsuit against care.com for multiple reasons. Please contact me if you have gotten emails from Care.com after your account was closed and now you can not change the subscription setting on that closed account. LinkeIn Corp had a similar business practice and lost an unlucky $13 million dollars to a class action lawsuite. Care.com is headed that way too. Our collective response to bad business practices is a necessary thing to do. Care.com should not be operating like this.

Also, Care.com informs all members that you have contacted about why they closed your account. Generally, this communication goes out as a character defamation technique and putting care.com in a more righteous light. This a bad practice of care.com for wrongly closing members accounts and then sending emails to all the other members that you have contacted. Telling the whole world why Care.com closed your account but not letting you know. How is that protecting your privacy? Their privacy policy is unjust and unfair.

This character shamming without good investigation, spamming and harassment without cause and discrimination without reason is unlawful. Most of all, Care.com is committing a crime to wrongly defame a good parents reputation in the community. I would like to ask for damages from Care.com for character defamation and harassment after closing my account without providing the cause and more so, I want to put the bricks back in the right places in and remove bad business practices like what Care.com is following.

Please contact me if your account has been closed. I am not a lawyer. I am just another parent who is pissed off that care.com treated me like dirt. I want justice.

Who wants to join me in serving justice to Care.com?

RF

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11:35 am EDT
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Care.com don't give your credit card or name or you will be charged regardless!

I was checking out the Care.com site to see if it was something I would be interested in to find a pet sitter. They required my name & credit card info in order to browse the site. They put a 4 minute timer on the page so I thought that meant I had four minutes to check out the site. Apparently giving them my name & credit card info constituted signing up, my mistake. I saw they charged my credit card. I never completed my profile, never posted a job, never contacted a caregiver. I contacted them via email (the only way to reach them) within 2 hours to cancel the "service" & be issued a refund. I went in & totally removed as much information as the system would allow, but of course they still kept my credit card info. I received a robo reply saying essentially "sorry you were unhappy with our service & your credit card will not be charged next month." I'm sure I'll have to fight with them in a month, but I'll deal with that later. I emailed them back & said the robo reply didn't address my concern & request for a refund for a service I never received but they didn't reply. I informed them I was going to dispute the transaction if they didn't credit my card. I spoke with my bank (Bank of America) & they essentially said too bad, there was nothing they could do because I had signed up for the service. Lesson learned, but I wanted to share my experience & warning with those considering signing up for Care.com. DON'T!

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max s
Vancouver, CA
Aug 01, 2016 3:23 am EDT

hahaahahahah

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9:45 am EDT

Care.com monthly account

I am beyond disappointed with this company. We paid their $39 monthly service fee to try to find a nanny for our children. We paid the money, and within an hour Care.com terminated our account with no explanation. They still debited our account and have refused to return any emails or communications. This company might not be a scam, but they have horrible customer service, horrible account management, and are more than happy to take your money, terminate your account with no services rendered, and then completely ignore you.

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12:13 pm EDT

Care.com discrimination

My account was closed for not paying for a service that I was never billed for. When I asked them they replied it wasn't for that but one of ten different reasons listed on an email. I had reported a member that had contacted me with questionable offers of employment. Soon after they contacted to tell me that they had to remove that member. This is happened to me in the past and in reply I stated that I felt unsafe as another woman had contacted me with a similar offer and that I was considering closing my account if it continued but I am no matter plan to do that. It was not a threat that I was making it was a concern for my safety and my personal information and my financial information etc. after this I received three emails send them one thanking me for contacting them the other canceling my account and the last one asking me how they did? I have reported them to seven on your side and I am thinking of looking into legal advice as to what could be done. I had A very good experience with this website prior to this and have been able to secure several jobs and had excellent reviews and references. Now that my account is closed many will wonder why.. I feel that my reputation now has been tarnished as I'm struggling to look for work.

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Care.com Customer Reviews Overview

Care.com is a popular online platform that connects families with caregivers. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and trustworthy caregivers for their loved ones. One of the most significant advantages of Care.com is its extensive database of caregivers, which includes nannies, babysitters, pet sitters, senior care providers, and more. Customers appreciate the ease of use of the website and the ability to search for caregivers based on their specific needs and preferences. Care.com also offers a range of safety features, including background checks and references, to ensure that customers can feel confident in their choice of caregiver. Additionally, the website provides a platform for caregivers to showcase their skills and experience, making it easier for families to find the right match. Overall, Care.com is a highly recommended service for anyone in need of a caregiver.

Care.com In-depth Review

Overview: Care.com is a comprehensive online platform that connects individuals and families with various caregivers. With a rich history and background, Care.com has established itself as a trusted resource for finding reliable care providers.

Services Offered: Care.com offers a wide range of services to cater to different care needs. Whether you require child care, senior care, pet care, or even housekeeping services, Care.com has you covered. They provide options for full-time, part-time, and occasional care, ensuring flexibility for users.

User Experience: Navigating the Care.com website is a breeze, thanks to its user-friendly interface. The registration and profile creation process is straightforward, allowing users to quickly set up their accounts. The search functionality and filters make it easy to find suitable caregivers, and the communication tools facilitate seamless connections with potential caregivers.

Safety and Security: Care.com prioritizes the safety of its users by conducting thorough screening and background checks for caregivers. The verification processes for caregiver profiles add an extra layer of security. Additionally, Care.com has robust safety measures in place to protect users' personal information. Their customer support team is readily available to address any concerns or issues that may arise.

Pricing and Payment: Care.com offers various membership plans and pricing options to suit different budgets and needs. While there may be additional fees or charges for specific services, the pricing is transparent and clearly outlined. Care.com ensures secure transactions by accepting multiple payment methods and implementing stringent security measures.

Reviews and Ratings: Care.com provides a platform for users to leave reviews and ratings for caregivers, promoting transparency and reliability. The overall rating system and criteria used for evaluating caregivers help users make informed decisions when selecting a caregiver.

Customer Support: Care.com offers multiple channels of communication for customer support, including phone, email, and live chat. Their customer support team is known for their prompt response time and effectiveness in resolving issues. Users can also find helpful resources and FAQs on the website to address common questions.

Trustworthiness and Reputation: Care.com has received industry recognition and awards for its exceptional services. Satisfied customers have shared their testimonials and success stories, highlighting the trustworthiness of the platform. While controversies or negative press may exist, Care.com's overall reputation remains strong.

Mobile App: Care.com offers a convenient mobile app that allows users to access their services on the go. The app has received positive user reviews and ratings, and it offers features and convenience that enhance the user experience compared to the website.

Pros and Cons: Care.com stands out with its extensive range of services and user-friendly interface. The availability of reviews and ratings for caregivers adds transparency to the platform. However, some users may find the pricing plans to be on the higher side, and occasional technical glitches may occur.

Conclusion: Care.com is a reliable and valuable resource for individuals and families seeking various care services. It is particularly suitable for those who prioritize safety, transparency, and convenience. Whether you need child care, senior care, or pet care, Care.com is a platform worth considering.

Final thoughts: With its comprehensive services, user-friendly interface, and commitment to safety, Care.com offers a reliable solution for finding caregivers. While there may be some areas for improvement, the overall value and reliability of Care.com's services make it a top choice for those in need of care.

How to file a complaint about Care.com?

Here is a guide on how to file a complaint against Care.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Care.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Care.com, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully when filing a complaint against Care.com on ComplaintsBoard.com.

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Contact Care.com customer service

Phone numbers

+1 (877) 227-3115 +61 180 085 4593 More phone numbers

Website

www.care.com

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