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4.4 2027 Reviews

Care.com Complaints Summary

84 Resolved
294 Unresolved
Our verdict: When using services from Care.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Care.com reviews & complaints 395

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1:06 pm EDT
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Care.com unauthorized credit card charges

This company is horrible.. Cant reach a person and no where a number to reach anyone.. Website very unfriendly... Always showing "unknown error".. Worst website I have used in a while... Wantede to cancel when I was billed again, and no where could I reach a number or person... The worst! Todays date is 5/29/2018. The website never allows you to even contact on it a complaint or an issue... It was very deceiving to a person not knowing of this website... Should have checked this company out first..

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Update by Lis Swanberg
May 29, 2018 1:12 pm EDT

the worst ever... So glad I could complain about this company and hope other people will not have this experience with this company...They were horrible.. Never a person to talk to or a number to call... Charged again for a month of use... Cant cancel... Always shows "unknown error" Really? Worst website ever...

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12:44 pm EDT
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Care.com looking for a babysitter for my 3 year old son.

I literally just signed up for Care.com to help me with the care of my 3 year old son. I simply needed a little bit of help with him from the hours of 4 - 6 pm until I got home from work.

Without any reasoning whatsoever, I received an email stating that my membership had been terminated.

I am not a criminal, have no criminal record and am very close to becoming a single father. Trying to find some help with my son was paramount. Why on Earth would they have randomly cancelled my still non-existent search for help with my son.

I find this to be extraordinarily bad form. But I, like the other person on here, should feel that this is me dodging a bullet. Any service that would act in this manner is not one that I would think I would care to do business with. I mean what else would they just "do" out of the blue.

But I must say, shame on all of you. What right do you have to do such an incredibly dumb thing. If there were any grounds that you could stand on, that would be one thing. But there is NOTHING, that would warranty such an action.

Anyway, I wish you the best of luck with a truly horrific business model and appalling "customer service" I hope that since my membership was less than 24 hours old you have refunded my money!? Somehow I seriously doubt they did, or will. Now that is not a GOOD business model, but I would suspect that it would be extremely profitable. Charge people for something and provide them with nothing.

William M. Stanford

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11:19 am EDT
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Care.com scams

I have applied for many jobs, and paid for 3 months to be on here.
The only responses I've had are scams, 2 scams just today. Are there any real jobs on here? I'm very disgusted with this site. I didn't pay good money to have all this garbage, phone calls etc. I was really not in a position to put money out for this. If I don't have something real come out of this, I will expect a refund.

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brandy06
, US
Jul 20, 2018 7:17 pm EDT
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Care.com posts fake jobs all the time to make job seekers think that there are a lot of jobs available in your area. Look at how many postings do not have photos of the family nor children and are very generic. Care.com changes the rules all the time also so that you can apply for a job but then have to buy the premium membership to allow the family to see your application. It is a total scam. There are many other legitimate agencies where you can find job opportunities.

GhostMonk
GhostMonk
, GB
Apr 21, 2018 1:25 pm EDT

Thank you all on here, I was just going to pay care.com, thats when I check out this site first :)

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10:05 am EDT

Care.com scam texts

I don't know how, but scammers are getting a hold of phone numbers on Care.com. This is strange because there's no place to even post it and it is blocked when you message it to someone. They only way to reach someone is through the app. Well, I am constantly getting scam text messages, even when I block that number, it comes from another! They all say about the same thing: my name is "blank". I need your services or my boss needs your serices. KINDLY email them at "blank". The easiest way to spot it is if they use that word "kindly". It's getting creepy, ridiculous, and I don't know how to stop it.

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12:14 pm EDT

Care.com unsubscribe my account

I've signed my profile on the website in January 2018, so almost three months ago and it's a premium account, Can$ 39.00 and it's renewing automatically every 3 months.
Since a month ago, when I noticed it wasn't working for me I've been trying to cancel my subscription.
On the Terms of use is a link explaining how to cancel the account.
So, I followed all the steps and it didn't let me cancel my account.
Actually, I wrote few messages asking why I can't cancel my account and told the company that I don't want to be renewing the payment for their services.
They never answer my questions and I can unsubscribe my account.
Hey, look it I don't want use CareZen Family services anymore. Thank you!

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Nancey Vanark
, US
Nov 01, 2023 12:13 am EDT
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I have tried and tried to get my problem resolved. I sat for hours with multiple chat people just for them to tell me they can't help me or that they will look into it. It has been over a month. They charged my card and said that it never happened. I sent a photo of the monies being taken out. They still insist that they never got paid and I can't get into my account.. I have sent at least 10 emails...only 1 reply saying they will hold my account until paid. when i explained I did pay and that they took my money,,I have never heard back.

I had to contact my card holder and put in a dispute about an action on my card and now they will contact the CareZen to resolve it. as they said it was charged to my account.. It's alot of trouble and noway to resolve.

Nancey Krug

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NANUK22
Quebec, CA
Jul 26, 2022 3:34 pm EDT

Good morning. Tried my best to unsubscribe from CareZen Family Solutions and companies but they do not comply with Canadian internet standards as they NEED to provide a link to unsubscribe at the bottom of each of their email as well as on their own site. They prefer to use a third party located in the USA which are only in existence to build a database on people so they can sell it to whoever pays for them.

Though it has become a general practice, the Canadian Gov't among several others which includes ARIN terms and conditions to supply a DIRECT LINK to unsubscribe for unwanted emails. A formal complaint with the BBB is going to be sent in a short while. Enough is enough.

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5:02 am EST
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Care.com child care

Hi, my name is Sultana Rahman and I have recently bought credits as a carer to find someone to babysit. However I have gotten no replies and no signs of rejection? I will complain if I don't receive my money back. I feel like this is a scam and a waste of my money. I have wasted hours and hours trying to find someone to care for but no luck. I was seeking for a job to take care of my family but now I feel hopeless. Can anyone help?

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7:15 am EST

Care.com care.com

I signed up for one month membership to find a tutor. I thought once the month was up, I will have to approve monthly charges just I did when I originally signed up. To my surprise, they automatically charge you the monthly fee unless you cancel 24 hours before the charge. They should send a reminder that the membership is up for renewal to alert us to either continue or cancel on time.

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10:18 am EST

Care.com paid for a month and they have continued to charge me.

I used a discount code to pay for one months membership, half price, to care.com in November 2018. I had no idea they would continue to take full price payments monthly thereafter from the same card. My card details have been retained for monthly payment when, to my knowledge I had only joined for one months membership. The card I used for the one off payment has since been charged again twice. I have had to put a block on them taking payments as I do not have the funds and it seems to be difficult to end your membership online.

It is not at all clear how to completely end your account with this company. This is very alarming. I would like to completely remove myself and all my details from their company.

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6:37 am EST

Care.com charging my account on the pretence of membership

I signed up one month premium for care.com october 2017 and recieved zero benefit doing so because the website makes it so difficult to talk to people you want to consider hiring directly. It takes hours trying to create the connection.

I gave up after a few days and atopped using the site. I just found out that they have been charging my account for november and december.

When i contacted care .com through email because that the only way, i got a generic response about the faxtbthat i downloaded their app on my phone through apple and that makes me montly member.
I am outraged. No where was it made clear to me that that would be the case.
This company is a complete sacam!
I am going to report them to business burea and All news channels.

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6:04 pm EST
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Care.com bad customer service

I paid to have my back ground check multiple times on care.com they claimed I put the wrong date of birth but I did not put the wrong date of birth in they kept charging me multiple times. Then a few months ago I was babysitting for this single father that ended up being a complete nut job. I had to have the police come to my home and take a police report because the guy was actually stalking me and sexually harassing me on the phone. I even had my checking acct changed because there were fraud purchases made. My husband has to eskort me outside our ondo at night because i've been scared. Care.com decided to terminate my profile and told me they could not tell me why they terminated my account but I know it was him and its my account I have the right to know. I told them that the guy got upset and probably complained about me because I quit on the spot which I had every right to for my safety. When I was at his house the very last time i'm pretty sure he wrote down my license plate number which is how he was following me around. His house was unsanitary and a pig sty. Care.com had no right to take his word for it since I had to go to the police about this guy and he goes and has my account terminated and care.com just goes and takes his word for it. Thst is wrong and horrible. It makes me sick to my stomach the customer service on this site has been known to have many problems. I was working as a nanny for many years and then they go and make me look bad. Over the years I dealt with a lot of crazy families to the point where I quit being a nanny a few months because I can't take it anymore and now I have a really good administrative assistant job. I had to call my credit card company because care.com kept charging me even though they terminated my profile and I can no longer make an account with them. Who do they think they are?!

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2:44 pm EST
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Care.com terminated account for no reason

This is ridiculous...this website is horrible. I paid for a criminal check last night and passed with flying colors, everything was perfect (as expected, since I am very responsible). Earlier today I received an email that my account was terminated after I had applied for a few jobs, this happened for no reason. I am very responsible and have recently decided to find a new job that could accommodate my hours and thought care.com would be perfect for that. Do not waste your time and money, do NOT pay for any extra services (it is a marketing rip off). Also I find it so disrespectful to just terminated an account without giving the person an explanation as to why. Avoid.

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5:32 pm EST

Care.com care.com

Hi, I'm writing a complaint on behalf of my account being permanently suspended. All the time I took in creating my profile to become a care provider was completely wasted because of our corrupt legal system still having an impact on my life. I am well aware it was because of my background check, which is why I have a lawyer trying to help me with that as he believes I was being mistreated by law enforcement, and that they should have never put that charge on me. During that time I was a victim of domestic violence and the abuser got away clean. The police did not consider anything wrong with the him at the time when he was selling drugs and running a prostitution ring. The abuser dumped urine all over my head and was holding me hostage, but I received an assault charge because I finally defended myself against him. That charge got dismissed. I was also was given a disorderly conduct charge when I was not being disorderly. I was traumatized. There is a difference. I called the police asking them to help me leave which they did not do. They traumatized me and treated me like a criminal and brought me to jail. I stated I did not want to go to jail for defending myself against my abusive drug addicted ex boyfriend who was preventing me from leaving the premises. I did not want to go but I still cooperated. There was no resistance from what I can remember and even if there was, it does not matter because I was a victim who instead should have been taken to the hospital or the psych ward, a place where people seem to care more about humanity. Sadly I had nobody to talk to. Not even the police recommended anything or considered looking at anything through my perspective. They did not care what happened to me. I was traumatized and crying for help and received none. So in conclusion I was given disorderly because I was afraid and traumatized of going to jail after calling the cops because I was being abused. The police abused me and violated me. The abuser did not get charged with anything. Today he has a bad record he is dealing with and is still causing trouble. I was a vulnerable adult suffering heavy psychological trauma while being abused. I apologize I don't check my email on a regular basis, and that I did not put my life on hold for Care.com's convenience. I think maybe that is a standard that should be revised possibly. I have spent $100 to get certified in first aid and cpr to show how dedicated I am to the values your company holds for being a sufficient care provider. Today I am clean. I have a 4.0 in college and made it on the Dean's list. I quit smoking cigarettes too and plan on starting my own company in the near future and/or study medicine. In addition to that, I have taken almost all the psychology classes my 2 year community college has to offer and have spent a lot of my life studying psychology in my free time. I don't think most of our law enforcement has done that. Anyway, the majority of my problem is because of my account being permanently suspended. I don't think it was right of your company to completely close my account in defense of a wrongly accused charge on a victim. In the future, I suggest preventing accessibility to a users account instead of just taking it away permanently. Thank you for taking the time to read this.

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Update by Helena-Marie Raptes
Dec 20, 2017 5:40 pm EST

Here is my lawyers contact information:
Location: Rochester, Minnesota
Phone: [protected]

Update by Helena-Marie Raptes
Dec 20, 2017 5:36 pm EST

I hope you would please consider giving me the opportunity to be a care provider and look beyond our corrupt criminal justice system. If you could give me some time to call sterling infosystems to resolve this issue I would appreciate it very much. I worked with babies an hour a day at my schools daycare in high-school and I got along with all of the young kids at the church I used to go to for a long time. I'm doing the best I can to get justice for myself.

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11:20 am EST

Care.com babysitting services

My daughter was working for a Charleen Hampton. She recently moved to Augusta Ga from Missouri. She promised my daughter 500$ for the month of November. And because she put in her three weeks notice. She hasn't received her pay for November. My daughter would work 12 days I a row with one day off and her employer isn't willing to pay her. How does that deem right and how does your company resolve these issues.

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8:28 pm EST

Care.com paid $39.00 to join this group to find a tutor

I joined 11/13 for one month to find a tutor and I have contacted 5 people and not one has responded after 3 days even though they say they will respond in 24 hours. It like a big black hole, no one to call and no one to provide help. I seriously believe this is a big scam to get peoples money and the people who post information on website are not current. I have tried to call Care.com and I cannot find one phone number on their official website site to call for assistance. I would either like $39. credited to my account or for a tutor in differential equation to contact me.

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10:42 am EDT
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Care.com service

I joined for the trial membership at Care.com and have now been charged for quarterly memberships without permission. The website doesn't even provide customer service information and there's no way to reach anyone to get my credit card removed. I have no way to rectify the situation if I can't reach a person and there phone number has no option to speak to anyone about your account. How do I resolve this situation?
Sonja Kristiansen

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10:33 am EDT
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Care.com making a claim against care.com

Hi
I joined care.com two months ago to find a nanny and I only joined for one month and your company still taking money out of my account. Thankfully I realized today and stopped it by my bank but this is a true rip off and since I am a solicitor I am going to take it further and put a formal complaint against your company. You have to pay money back for two months which is a £70. Shame on you and your company for steeling people money this way. I will make sure no one ever trust your name on internet.

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1:30 pm EDT
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Care.com child care

I must not have read the fine print...didn't expect to have to be so careful with a company that says they Care.
I had a very difficult time stopping the recurring charges to my card and when It finally stopped I was only refunded 1 month (they admitted guilt) but still got me for 2 months. BEWARE!
I'd keep looking elsewhere for any help with your children.
I was kind of in a tight spot and made a hasty decision.
Good luck.

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1:57 pm EDT
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Care.com unethical auto renewal!!! care.com steals people's money

I join the group of people that have been cheated by Care.com. I signed up for a month and have been charged for 6 months - without my explicit consent. When I complained, they returned fees for 1 month. How does Care.com justify stealing people's money like this? Such unethical business practices must be stopped. They offer NO option to only use the service for a month. On top of that, Care.com sends a barrage of spam that forces you to click over to the site and they claim that to be utliization. I am extremely disgusted by these shady and unethical business pracitices. Shame on you, Care.com. You claim to be helping people but are really just crooks.
My email address is

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3:30 pm EDT
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Care.com charges

There is 3 $20 charge to my account for Sept, Aug and July that should not have been charged to my card as I only agreed to one month when someone tries to pull a fast one which I did report to you. So I should be reemberse for those charges that I did not authorized and I am looking forward towards this being dealt with in a reasonable amount of time

Nicketa Williams

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6:05 pm EDT

Care.com unable to sign up as a caregiver on care.com

I have attempted to sign up as a caregiver three times and after filling out all the information, I'm cut off with a very unclear message that says essentially I'm unsuitable. I was active a year ago and wanted to put my account on hold, but it was impossible to do. The directions to put my account on hold, were non-existent, so I closed it down after I got a job. I have been told that my past information has not been saved. So how would they know my address/background/education/etc? None of my information has changed in years. Someone is lying. There's no way to speak with a human being and get this cleared up. Customer service is non existent. I have received the same apologetic crap email 3 times. I don't know how this business can be successful without good communication/customer service. I would like this to be cleared up, so I get on with my caregiving work. Hope you can help.
Emails they send me: https://mail.google.com/mail/u/0/?tab=wm#search/care.com/15e64102c2986d67
https://mail.google.com/mail/u/0/?tab=wm#search/care.com/15e5c68b2e687f9f

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Care.com Customer Reviews Overview

Care.com is a popular online platform that connects families with caregivers. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and trustworthy caregivers for their loved ones. One of the most significant advantages of Care.com is its extensive database of caregivers, which includes nannies, babysitters, pet sitters, senior care providers, and more. Customers appreciate the ease of use of the website and the ability to search for caregivers based on their specific needs and preferences. Care.com also offers a range of safety features, including background checks and references, to ensure that customers can feel confident in their choice of caregiver. Additionally, the website provides a platform for caregivers to showcase their skills and experience, making it easier for families to find the right match. Overall, Care.com is a highly recommended service for anyone in need of a caregiver.

Care.com In-depth Review

Overview: Care.com is a comprehensive online platform that connects individuals and families with various caregivers. With a rich history and background, Care.com has established itself as a trusted resource for finding reliable care providers.

Services Offered: Care.com offers a wide range of services to cater to different care needs. Whether you require child care, senior care, pet care, or even housekeeping services, Care.com has you covered. They provide options for full-time, part-time, and occasional care, ensuring flexibility for users.

User Experience: Navigating the Care.com website is a breeze, thanks to its user-friendly interface. The registration and profile creation process is straightforward, allowing users to quickly set up their accounts. The search functionality and filters make it easy to find suitable caregivers, and the communication tools facilitate seamless connections with potential caregivers.

Safety and Security: Care.com prioritizes the safety of its users by conducting thorough screening and background checks for caregivers. The verification processes for caregiver profiles add an extra layer of security. Additionally, Care.com has robust safety measures in place to protect users' personal information. Their customer support team is readily available to address any concerns or issues that may arise.

Pricing and Payment: Care.com offers various membership plans and pricing options to suit different budgets and needs. While there may be additional fees or charges for specific services, the pricing is transparent and clearly outlined. Care.com ensures secure transactions by accepting multiple payment methods and implementing stringent security measures.

Reviews and Ratings: Care.com provides a platform for users to leave reviews and ratings for caregivers, promoting transparency and reliability. The overall rating system and criteria used for evaluating caregivers help users make informed decisions when selecting a caregiver.

Customer Support: Care.com offers multiple channels of communication for customer support, including phone, email, and live chat. Their customer support team is known for their prompt response time and effectiveness in resolving issues. Users can also find helpful resources and FAQs on the website to address common questions.

Trustworthiness and Reputation: Care.com has received industry recognition and awards for its exceptional services. Satisfied customers have shared their testimonials and success stories, highlighting the trustworthiness of the platform. While controversies or negative press may exist, Care.com's overall reputation remains strong.

Mobile App: Care.com offers a convenient mobile app that allows users to access their services on the go. The app has received positive user reviews and ratings, and it offers features and convenience that enhance the user experience compared to the website.

Pros and Cons: Care.com stands out with its extensive range of services and user-friendly interface. The availability of reviews and ratings for caregivers adds transparency to the platform. However, some users may find the pricing plans to be on the higher side, and occasional technical glitches may occur.

Conclusion: Care.com is a reliable and valuable resource for individuals and families seeking various care services. It is particularly suitable for those who prioritize safety, transparency, and convenience. Whether you need child care, senior care, or pet care, Care.com is a platform worth considering.

Final thoughts: With its comprehensive services, user-friendly interface, and commitment to safety, Care.com offers a reliable solution for finding caregivers. While there may be some areas for improvement, the overall value and reliability of Care.com's services make it a top choice for those in need of care.

How to file a complaint about Care.com?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Care.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Care.com, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully when filing a complaint against Care.com on ComplaintsBoard.com.

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Phone numbers

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