I placed an order on [protected], my credit card was charged on [protected]. My order status was "pending" on [protected]. I called the number listed on their website. It was an act of futility. The calls started at 10:30, and I made attempts throughout their hours of operation, which is until 2:30. I left messages, nobody answered the phone, no matter what option I chose. The message had my name, order number, and my contact number. NOBODY called me back. After hours of frustration I went back to the website and clicked on "Live Help" button, which states "Love Help is closed". I left a message.
I finally did receive a response via email.
Thank you for writing. We have limited staff this week due to vacations, etc. Please let us know the order number so that we can better assist you.
Thanks in advance,
The end result was my order was not processed, and part of my order was back-ordered. They made NO attempt to contact me, in ANY way to inform me that the order was delayed, was not processed, people were not available, whatever lame excuse is convenient. I had to call and waste my time to find out the status of my order, which they did not process. They had no problem processing the payment.
I am dealing with a time constraint of what I need to get done. As a business they failed, period. No communication with order status, and back-orders, has left me having to order from a different company to get what I need. I will have to pay higher shipping costs to get what I need before the weekend.
An operation like this makes me wonder if this is how they handle all of the orders. Get paid, makes excuses, order what is needed, then finally ship to the customer.
False promises at what seems good prices, I give them 5 out of 5 stars.
Getting the order out, communication with customer, and being answering the phone, they get 0 out of 5 stars.
Overall, as a business, they failed.
We wonder why consumer confidence is down, this is a prime reason why.