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3.7 45 Reviews

How responsive is Swreg's customer service?

30 Resolved
15 Unresolved
Good 👍
Swreg is generally doing well in dealing with customer problems, which is nice to see! But there is still a lot of work to be done (for example, responding to all incoming complaints). We suggest reviewers take some time to understand how exactly the company operates. Reading other customers' experiences can also give insight into how Swreg handles challenging situations.
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Swreg reviews and complaints 45

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8:38 am EDT

Swreg unathorized withdrawl

There was a charge on my debit card under this driswreg.com. I haven't had any dealings with this company at all

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Don Hufstedler
,
Dec 04, 2008 3:32 pm EST

I contacted you by phone last month when you took an unauthorized payment of $29.95 out of my checking account, and was told that you would immediately cancel the subscription. Yesterday, you took another unauthorized payment of $29.95 out of my checking account. You're really lucky that I live in Tx. now instead of Minnesota, because I would be there ready to wring someone's neck for this unauthorized action once again! Once I find your phone number again, I pity the fool that takes my call, because it won't be one you will soon forget! As a matter of fact, it will be one of the best recorded customer service calls, that you can use to teach the furture idiots you hire, about how to handle an extremely irate gentleman, who promises to make the reps ears burn, and they will probably have no self esteem when I am done chewing there ### out up one side and down the other for their complete incompetence, and I hope it get's to the highest level of your LOW LEVEL MANANGMENT!
You get this email, you better call me PRONTO! You have my phone number!

ComplaintsBoard
P
9:43 am EDT

Swreg Unauthorized credit card charge

Three separate charges appeared on my online bank statement this weekend, each from cardquery.com/dri*swreg. I don't know who they are and have made no purchases that correspond to those amounts from anyone.

I googled the name and found all kinds of similar complaints throughout the US and Brittain.

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walter thorson
,
Oct 31, 2008 11:56 am EDT

I am trying to find out these charges on credit card, what was purched and who name was used.Please let me know at [protected] or my email

ComplaintsBoard
S
6:40 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Swreg - SCAM

I have been trying to contact this company since 8/26/08 for a refund of $47 I paid for some computer software...they will not respond and there is not a phone number anywhere to be found to contact them! I just want my $47 back!!

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3:41 am EDT
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Swreg - deceptive business practices

This company limits your use of paid software through forcing Internet connections to websites. This is not disclosed during purchase or if it is, you must read very carefully to try to find it. It is not clearly disclosed. If you do not (or cannot) connect to their sites, the software will inform you to try again later and will close. In addition, ...

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ComplaintsBoard
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Swreg Unauthorized charge!

Wonder how long SWREG, Inc has been taking customer's money and has never delivered a working software? And why no one has been able to shut down this organization, are they a front for some type of terrorist group...

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Oliver-Marc Hoare
Belfast City, GB
Sep 11, 2012 3:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered the Forex Conqueror, but did not receive a download link.
After numerous emails to SWREG Inc. and The Forex Conqueror supplier - Brad Cullen still no response.

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WILLIE HARRIS
, US
Aug 31, 2010 6:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

DOWNLOAD WOULD NOT WORK AFTER PURCHING.
NO HELP

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unhappyto
Crawford, US
Aug 28, 2013 4:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased iskysoft to bring my home movies to iMovie, on my MAC. When I tried to use it, an error message came up, saying it was not supported. I tried to use their "live chat" but no one was there, so I sent an email asking for help. The following day, they sent an email saying I needed to upgrade to a different software, and wanted MORE money! Now they refuse to refund my purchase price. Their customer service is awful, they barely speak English. No satisfaction at all, even though they post online 100% satisfaction. AVOID wasting your money with these people!

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Harish Sisodraker
North Vancouver, CA
Jun 17, 2013 4:11 pm EDT

Order #s U5422226401, U5422206601, U5422146801, U5422088001. I am hereby requesting a refund for all four orders.
My email is hsisodraker@yahoo.ca
Thanks

Harish Sisodraker

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carmen v di julio
Lady Lake, US
Feb 02, 2013 4:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered on 2/2/13 the 4680 open cloner which I have an order #U5155818101 .I was prompted to go to http://www.dvd-cloner.com/download.html but this site would not appear on any page that I sifted through.It said to click on the above and click on register.I could not locate the word register or the words 4680 open cloner.It seems that this company has a bad reputation.I will ask them to send my order or credit my account...Carmen Di Julio

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EllaM
, AU
Jan 29, 2013 1:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

My Order U5137901801: This came out of the blue and is supposedly a recurring order, 67.33 GBP with a 13.47 British Tax added. No idea why I should be charged British tax since I'm not British and don't live there. They never responded to letters until this last one which just told me to contact cardquery.com, asking me to repeat all my information plus credit card and ID. I suspect it is a continuation of their first scam which was a FREE offer which didn't turn out to be free. Didn't get a receipt or supposed download for that one. Was just so easy for them. It was not called SWREG Inc. on that occasion, and neither was this one. This time it had a .org site. I'm grateful to the person who set this up. Pity I hadn't come across this sooner.

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Doctor A
Huntington Beach, US
Dec 27, 2012 11:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased BMW Navigation DVD that was software for the unit and maps also in same disc. I should have known better. No receipt of disc and no response from emails. Currently in dispute process with PayPal. Hope to get refunded when is done. Complete thieves apparently from what is seen posted all over the internet. Wish I would have been smarter. Their link was sponsored link I believe was from ebay. Plenty of blame to spread around since people let them post ads. BS!

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Errami
Jacksonville Beach, US
Dec 21, 2012 11:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This company is rip off, I can't believe this company took almost 42$ from me without getting any answer from them

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JOSE MOREIRA DA SILVA
, BR
Oct 21, 2012 3:18 pm EDT

TODAS AS RECLAMAÇÃO PROCEDE, POIS FOI USADO SEM MEU CONCENTIMENTO, PORQUE NÃO CONHEÇO ESTA EMPRESA, E FOI DEBITADO NA MINHA FATURA 42, 30US$, COMO FAZER PARA RECEBER O VALOR DE VOLTA ALGUEM SABE?

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bryan123456789
Tipton, GB
Oct 07, 2012 5:17 am EDT

How do you cancel?
They keep taking money off me every month!

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