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Danoz Direct
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www.danozdirect.com.au
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3.7 6 Reviews

Danoz Direct Complaints Summary

4 Resolved
2 Unresolved
Our verdict: With a good resolution rate, Danoz Direct generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Danoz Direct reviews & complaints 6

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ComplaintsBoard
M
6:22 pm EDT
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Danoz Direct Refund of product

I January 2024 I bought a product but I cannot use it because I have a pacemaker. Danoz said they would refund. I contacted them through email and they said they would refund. I sent the product back straight away and contacted them with the registration number of the postal code as they required I do. Since then I have tried to call but no one returns your call or you cant even speak to anyone. I have emailed many times and got no response.

The phone number they supply is never answered and emails have not been answered either. Please address this problem. It is very stressful and time wasting for me. Its over $250 ...I hope they don't do this to anyone else. They have the Product back but are ignoring me.

Claimed loss: $295.00

Desired outcome: Total Refund item code 34410.010 Invoice number 439378

Confidential Information Hidden: This section contains confidential information visible to verified Danoz Direct representatives only. If you are affiliated with Danoz Direct, please claim your business to access these details.

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2:57 pm EDT
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Danoz Direct Trate de regresarlo

cuando compre cardio twister me dijeron que era una prueba de 30 dias que si no estaba satisfecha con el producto podia regresarlo y que no me arian preguntas despues de haber tardado casi 3semanas en mandarlo me quitaron de mi targeta como si lo enviaron entrga rapida hable para regresarlo y resulta que todavia no vense mi garantia fueron groseros y me mandaron a colleccion xq lo quiero regresar x favor no crean de ofertas de television xq de 10companias creo que solo 1 es verdadera grasias

maria

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10:30 pm EST
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Danoz Direct Rip Off

I'm writting to warn people not to buy this excercise equipment. It took 3 months for me to receive the machine and they already started billing me and taking the money out of my account before I even received the machine. I received it Oct 09 I really didn't start using the machine till Jan 10 for one month straight and the chain broke on it, when I called and complained, the first representative told me to go on the website and follow the directions that is listed under warranty after I was on hold for 25min. I then called back because it stated I had to pay for the macine to be shipped back and send a money order for a new machine. I called customer service back and supposedly another representative was helping me and he was going to send me a new machine and a package slip for the broken one to be sent back, that was a month ago and I still don't have a new cardio twister but I do still have the broken on in my living room corner. PLEASE DO NOT BUY THE CARDIO TWISTER.

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Is Danoz Direct legit?

Our verdict: Complaints Board has reviewed Danoz Direct and concludes it's largely legitimate, assigning a high trust rating. This suggests that interactions with Danoz Direct's website can generally be considered safe, allowing users to proceed with a degree of confidence. Trust in Danoz Direct's services, but remain informed and cautious.

Danoz Direct earns 71% level of Trustworthiness

High Trust Suggestion: Danoz Direct evaluated with 71% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Danoz Direct. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Danozdirect.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several mixed reviews for Danoz Direct have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

However ComplaintsBoard has detected that:

  • The website belonging to Danoz Direct has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Danoz Direct. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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7:21 pm EDT
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Danoz Direct Bad Business

This company is the biggest scam ever. PLEASE, PLEASE DO NOT ORDER ANYTHING FROM THEM. I ordered a unit and then returned it immediately unopened for my refund. I kept my tracking receipt as evidence that they did receive it back. I have been given the runaround for over two weeks that they credited my account back when they never did. I called for 2 weeks to speak to a supervisor and each time they make up a lie about why a supervisor can't come to the phone. This is the SHADIEST COMPANY and each and every one of the employees participating in this scam should be jailed. DON'T BY ANYTHING FROM THIS COMPANY, PLEASE HEED THIS WARNING!

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2:22 pm EST
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Danoz Direct porr quality and costomer service

The unit is having problems as getting lose from the handle bar. I was told not to use, to return to sender
as i would receive an ups sender invoice for shipping.
But never received that, then spoke to a costumer rep
and they told me they will send one for regular mail invoice never receive it either. Now I call, they ask for my name and info they tell me to hold on, and the hang up on me. I stopped my credit card payments. They're terrible in everything. Equipment, customer serv...

Read full review of Danoz Direct and 3 comments
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I
I
InfomercialNitpicker
Albany, AU
Aug 14, 2010 10:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I Bought A Cardio twister recently And It was shipped A few days ago.
When I looked at the order Summary, I saw that the 30 day trial Already expired And I was charged 78.95!
I Think they are up to something...

I
I
ijeoma nmezi
San Leandro, US
Jul 09, 2011 2:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my name is ijeoma nmezi and my complaint is that i have not recieve the product i sent to Connecticut up till date.i had a missing part upon delivery and was asked to send it down to CT for aupdate and have not heard from you. please look into this.my number is [protected].

D
D
DanozDirectCustomerServiceManager
Alexandria, AU
Sep 26, 2010 7:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Danoz Direct takes into consideration the time to ship the product and this is added onto your 30 day free trial. So if you don't love it within the 30 days call them up and they will send out the appropriate paperwork to get the product sent back.

ComplaintsBoard
S
2:06 pm EDT

Danoz Direct Poor Quality & Customer Service

Stay away from this equipment. This product is not made very well, but the base is a rather heavy piece. When I received it, the computer system was broken. I have requested a replacement several times and have been told each time that it was being replaced and shipped to my home. Each time, I was told I would receive within 7 days. Each time the CS rep could not understand why my replacment had not been shipped. It has been over 2 months and I still have not received the part. They now claim the part is on back order. They are however still shipping the equipment. The equipment comes in parts i.e. separate boxes within a box. I asked that they take one of those as I have paid for it and ship to me. They claim they are unable to do so. I have disputed the charge with my credit card company and now they claim, they can not ship the replacement unless I lift the dispute. What a rip off. It is not worth it. Stay away from this equipment.

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NiamhStack
, ES
Jul 22, 2017 2:28 am EDT

I bought one and was very happy with it initially - 2000 steps a day! However, after 2 weeks a nut holding the chain broke. I tried customer service but they told me that I must have assembled it incorrectly. I bought a second hand one that was for sale near my house. Again, 2000 steps a day for 2 weeks and the exact same part broke!

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M
myona
,
Nov 13, 2008 1:30 am EST

i ordered this and have not recieved it yet..but i have another problem. they are shipping 2 different boxes and theycharged my card for127.22 andthe 284.50 for shipping?!..wtf!. applied for the trial offer. and they are charging me over 300 bucks toship it to me? itis after business hours, but i didcall my bank they have 24hr customer servicethank god..they said if, i call the company in th emorning and they cant give me a stright answer why they are charging me so much for shipping they will not pay them, as it is still pending. wish me luck..i havent even got the thing and i am already pissed and dont want it because of this!

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Contact Danoz Direct customer service

Phone numbers

1300 363 660 1300 738 806

Website

www.danozdirect.com.au

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