The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Carbuychoice.com / Delivered a car to me with a blown head gasket and refused to fix it

1 United States Review updated:

In early 2007, I purchased a car from a company called CarBuyChoice.com. I knew someone who worked there as a service manager so I felt a certain form of respect and trust in my purchase decision. The car was $8, 000. This was a pre-owned car, but I trusted the individuals who sold it to me, to my disappointment.

The company I purchased from is what appears to be a God-Jesus centric company, claiming family values, trust, dependability etc. In their foyer, they have nothing but Christian literature all over the place. Oh my god, what a good company to buy from! (I thought to myself, these guys would never screw me).
The car I purchased had recently had major work done to it by CarBuyChoice themselves. They outsourced it to another company close to them because they don't have a service department. What they did, was replace the Radiator and the Thermostat. Who, in god's green earth, would replace a radiator? This is who... someone who owns a car that is overheating and is trying to fix the overheating problem.
I was told repeatedly that if I purchase the car, and there is still an issue, I can bring it back and get another one. Lies. Within the first day of driving the vehicle, the car exhibited overheating issues. I promptly called the service manager, Chuck Ritzi to explain what was happening. In a nutshell, Chuck advised me, regardless of what happens, Don Waisenan will not take blame for the problems as he knows I signed the as is warranty.
Naturally, I was upset. I took the car to several mechanics, eventually the diagnosis was a Blown Head Gasket causing the overheating, certified diagnosis from a real Cadillac Dealer. Now, get this... Don Waisenan, for days and weeks of negotiating, swore up and down that the blown head gasket was not there prior to me buying and the only help he could offer me was to have someone who worked for him try and do the repair at a discounted rate of $2500! He actually tried to get me to have an uncertified-unlicensed mechanic work on a complicated Cadillac Northstar engine in his spare time as a side project to his work as a porter-car washer on his lot!
Now, riddle me this batman. A car, with a replaced radiator and a replaced thermostat, (obviously replaced due to overheating issues) comes out with the real problem of a blown head gasket and you tell me the blown head gasket wasn't there to begin with? You don't want to make right what you did wrong? You want to attack my credit file if I don't pay but you won't report my credit if I do pay on time?
OH MY GOD!!
The car, was repaired, by me for close to $5000. The car has had numerous other issues which have resulted in repairs to many major electrical components, including close to $3000 in repairs. Thsi was due to the overheating of the engine completely melting some electrical wires causing them to become brittle and crack over time after the head gasket was replaced. I can't tell you or explain to you the heartache this has caused me and my family, from start until now, 2 years later, where the car sits in my garage, driven only a few miles in a years time.
After this whole issue, the service manager was laid off. I later learned the service manager was to keep quiet about what happened or he could have lost his job. This is why I never heard from the person I trusted the most, because he would have had Chuck Ritzi's head on a Guillotine had he said anything that would lead to the conclusion that CarBuyChoice should have made right, what was rong and it was Don Waisanian's company that was at fault, not me who purchased the car in good faith.
Only adding to my pain is, I can't even take the car out of my garage and send it to a junk-yard until I pay off the loan on it. I'm stuck with a car in my garage for another year, never driven without problems, never accepting what I have now paid almost $20, 000 for from a company that basically screws the public.
Sit for a moment and imagine... A Car, that everytime you got in, would only result in a ride that would produce numerous mechanical problems. How would your life be every time you go in? How would you feel towards the person-company that you got the car from?
My honest and truest opinion of this company is to stay away... stay far, far far away from this man and his deceiving business practices.

Be
Sort by: UpDate | Rating

Comments

Ni
  25th of Jul, 2009
0 Votes

In early 2007, I purchased a car from a company called CarBuyChoice.com. I knew someone who worked there as a service manager so I felt a certain form of respect and trust in my purchase decision. The car was $8, 000. This was a pre-owned car, but I trusted the individuals who sold it to me, to my disappointment.

The company I purchased from is what appears to be a God/Jesus centric company, claiming family values, trust, dependability etc. In their foyer, they have nothing but Christian literature all over the place. Oh my god, what a good company to buy from! (I thought to myself, these guys would never screw me).

The car I purchased had recently had major work done to it by CarBuyChoice themselves. They outsourced it to another company close to them because they don't have a service department. What they did, was replace the Radiator and the Thermostat. Who, in god's green earth, would replace a radiator? This is who... someone who owns a car that is overheating and is trying to fix the overheating problem.

I was told repeatedly that if I purchase the car, and there is still an issue, I can bring it back and get another one. Lies. Within the first day of driving the vehicle, the car exhibited overheating issues. I promptly called the service manager, Chuck Ritzi to explain what was happening. In a nutshell, Chuck advised me, regardless of what happens, Don Waisenan will not take blame for the problems as he knows I signed the as is warranty.

Naturally, I was upset. I took the car to several mechanics, eventually the diagnosis was a Blown Head Gasket causing the overheating, certified diagnosis from a real Cadillac Dealer. Now, get this... Don Waisenan, for days and weeks of negotiating, swore up and down that the blown head gasket was not there prior to me buying and the only help he could offer me was to have someone who worked for him try and do the repair at a discounted rate of $2500! He actually tried to get me to have an uncertified/unlicensed mechanic work on a complicated Cadillac Northstar engine in his spare time as a side project to his work as a porter/car washer on his lot!

Now, riddle me this batman. A car, with a replaced radiator and a replaced thermostat, (obviously replaced due to overheating issues) comes out with the real problem of a blown head gasket and you tell me the blown head gasket wasn't there to begin with? You don't want to make right what you did wrong? You want to attack my credit file if I don't pay but you won't report my credit if I do pay on time?

OH MY GOD!!

The car, was repaired, by me for close to $5000. The car has had numerous other issues which have resulted in repairs to many major electrical components, including close to $3000 in repairs. Thsi was due to the overheating of the engine completely melting some electrical wires causing them to become brittle and crack over time after the head gasket was replaced. I can't tell you or explain to you the heartache this has caused me and my family, from start until now, 2 years later, where the car sits in my garage, driven only a few miles in a years time.

After this whole issue, the service manager was laid off. I later learned the service manager was to keep quiet about what happened or he could have lost his job. This is why I never heard from the person I trusted the most, because he would have had Chuck Ritzi's head on a Guillotine had he said anything that would lead to the conclusion that CarBuyChoice should have made right, what was rong and it was Don Waisanian's company that was at fault, not me who purchased the car in good faith.

Only adding to my pain is, I can't even take the car out of my garage and send it to a junk-yard until I pay off the loan on it. I'm stuck with a car in my garage for another year, never driven without problems, never accepting what I have now paid almost $20, 000 for from a company that basically screws the public.

Sit for a moment and imagine... A Car, that everytime you got in, would only result in a ride that would produce numerous mechanical problems. How would your life be every time you go in? How would you feel towards the person/company that you got the car from?

My honest and truest opinion of this company is to stay away... stay far, far far away from this man and his deceiving business practices.

Ls
  13th of Jun, 2011
0 Votes

I hate that you had a bad experience but in all fairness, i have to post that i had an absolutely amazing experience with carbuychoice.com! We got a great car, with a great down/monthly payment with less than great credit. Best of all, no haggling at the dealership all day long! The whole transaction was done over the phone and the car was delivered to me within two days of my first call!

Post your comment