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carbodyparts.net / not credited for returned merchandise - poor customer service

1 17150 Margay AveCarson, CA, United States Review updated:
Contact information:
Phone: 800-813-5686

Order placed 6/29
Order received 7/7
Requested RMA via e-mail 7/14 bounced
Requested RMA via e-mail 7/15 bounced
Requested RMA via e-mail 7/16 bounced
Requested RMA via e-mail 7/18 bounced
Called Customer service finally got an RMA number
Shipped unopened product via Fed Ex 7/24
Confirmed CarBody Parts received it 7/29
Called Customer Service 7/30 they confirmed the merchandise was received on 7/29 and I would see a credit to my account and a confirming e-mail in 24 - 48 hours
Nothing received via email and no credit to my account
Called Customer Service 8/3 spoke to Chris who confirmed the merchandise was received and I would see a credit to my account and a confirming e-mail in 24 - 48 hours
Nothing received via email and no credit to my account
Called Customer Service 8/4 spoke to Lawrence who confirmed the merchandise was received and I would see a credit to my account and a confirming e-mail in 24 - 48 hours
Nothing received via email and no credit to my account
Called Customer Service 8/6 spoke to Sherwin who confirmed the merchandise was received and now the merchandise was in inspection and he would expedite the processing, don't believe a word of it.
Told Sherwin that if I didn't see the credit to my account today that I would be reporting them to all fraud alert and scam alert agencies. I'll retract this posting if they actually process the credit today.

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Comments

  • Fi
      8th of Jan, 2014
    0 Votes

    I put an order in for a replacement grill for my truck, 2weeks went by and no grill! I called customer service and they said the part was out of stock!! WAIT! WHAT? so im here waiting for a delivery and your out of stock and I have to call to find this out!!! no thanks...I do not recommend these jerks!!!

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