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CB Vehicle Rental and Leasing Review of Car2Move SRL
Car2Move SRL

Car2Move SRL review: Damage Fee 3

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Author of the review
7:05 am EDT

On May 16th, 2015 I have rented an economy car from Car2Move's Catania airport office. When I have returned the car back on May 19th, without hesitation, the officer approache dthe car, leaned on her nees and touched the under surface of the bumper! She stated that there is damage BELOW the bumper, and you have to pay additional €250! After long discussions, although she was not satified that I have not done it, she agreed to close the deal by taking only €150! Both this reduction and the approach of her was really bizarre. I definitely do not advise anyone to rent a car from Car2Move. How well you check the car, they certainly have some reserved damage on the vehicle for which you will be paying some damage fee at the end of your trrip! I beilve by this method they balance their advantegeous rate! This occassion has devastated our long dreamed Sicily holdiay.

3 comments
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Sharon Cr
, US
Nov 09, 2018 5:03 pm EST

Couldn't agree more. This company are fraudulent beyond belief. My partner and I rented a car from this company at the Palermo branch. The promised 'shuttle' to take us to their office was a lie. Dropping the car off was a nightmare. We had been given 3 addresses, all incorrect. Cutting a long story short (the full story is logged on Trust Pilot) 6 days after we arrived back home we find our bank card had been debited 1500 Euro by this company. Their eventual response, after many phone calls to Palermo who denied any knowledge of the debit was that we had damaged the car. We had not been notified about this supposed damage, the money had just been taken. Via the agent who contracted this hire Car2Move stated they would not provide a breakdown of any supposed damage until our bad review of them on Trust Pilot was removed. Which is clearly blackmail. They then stated they had not taken the money, but another company had. This company is called Automotive Italia. They do not respond to any communication at all. Why are Cars2Move passing financial information to 'ghost' companies? Automotive Italia, whoever they are do not respond to any communication at all now. Our belief that all this is because we did not buy their insurance but had our own. We did not damage their car, their 'photographic evidence' is not date stamped, it's faked and above all, we did not cause any damage at all. Thoroughly nasty, crooked little company to deal with.

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D. Karger
, US
Oct 15, 2018 9:35 am EDT

Do not rent from Car2Move in Catania (or elsewhere). They always find something to Keep part of your safety deposit ( in our case allegebly a dent in the door), which was there before and charge us EUR 350.
Keep away from car2move and rent elsewhere, this will surely be your most expensive car rental ever!

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Hector Hinostroza
, US
Sep 17, 2017 3:27 am EDT

Hi, I had the same problem with Car2move in Catania, I definitely do not recommend this car rental company. We hired a fiat Pa ndawhite patent FH944MD, they offered like car new but had little scratches. Be careful! Thanks. Hector

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