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2.2 60 Reviews

Car Toys Complaints Summary

14 Resolved
40 Unresolved
Our verdict: When using services from Car Toys with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Car Toys reviews & complaints 60

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R
8:36 pm EDT

Car Toys Full car stereo

On 4/2/21 my husband and I went into Thornton car toys with our son's Corvette that we are refurbishing for his graduation present. After waiting in the store for over 45minutes, they finally waited on us. When the ticket was finished, it was going to cost us over 2, 000.00 for parts and labor. Car toys had to order in the receiver because we wanted the Pioneer system because the other brand they told us they have had several returns. Because of the size of the vehicle, we needed the retractable screen for the backup camera. No problem, they will order it in. They have constantly ignored or phone calls telling us we are trying to find it, the system has been discontinued. My husband and I did a lot of research to see if they were messing with us and found out the factory burnt to the ground that makes the microchips for the system. Who knows how long it will take to get the system in. Car toys kept giving us the runaround and acting like they could produce the system. I tried to cancel the contract and get a refund of my deposit, and they made me drive across town to complete the cancellation. I wish they would've been honest from the start. I lost time waiting for their lies. I was not happy waiting so long to get help when it was an easy order for over 2,000.00.

Desired outcome: People to beawre of Car Toys and not fall into the trap

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P
3:54 pm EDT

Car Toys Dashboard broke when installing Twitters

I installed speakers bout two months ago they broke my dashboard they told me they would contact me never did I'm. Really upset over this I regret taking my truck to y'all store

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Z
5:50 pm EST

Car Toys store manager

I called today because I recommended your company to my mother. She just got a new to her 2005 Jeep Wrangler and wanted an alarm. I called because I used to be an installer and understand this company is in business to make money so when I called I said I have a 2005 Jeep Wrangler no power door locks no power windows. No factory alarm. No after market alarm I just want a basic alarm the guy had a conversation going in the back the whole time I had to give him my info so he could call me back 4 times. He said he would return my call. After 2 hours I called back and they said their power was out so he couldn't look it up. He said it was all working now so he put me on hold and came back with 670 dollars I just about lost my mind how expensive that was and when I asked what basic alarm he offered he said the installer only installs the nice Clifford alarms. I called different car toys and they said 230 installed. I called back and the store mannager said well we have to see the car first to quote you and I said what info have I not given you that you need my vehicle there to properly quote me and he said he wouldn't change his price because the vehicle was not there. He then followed by hanging up on me and when I tried to call back he picked up the phone and hung up again. Now I'm upset so I called back and he says he didn't hang up on me that the power is affecting the land line. I dint think so. Any way I said your not going to get my business and I used profanity when I hung up the phone. As any normal person would. He then called me back to say make sure you tell corporate that you used profanity so there it is I am telling you I did. Regardless this is the worst customer service I have ever encountered and I would like him to be talked to.

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12:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Car Toys technician broke broke the passenger mirror

On Nov. 30, 2019 I had taken my vehicle to the above location because I was having issues programming my radio. After waiting for awhile, the technician by the of James came and informed me that he had good news and bad news. He informed me that he got my radio straighten out but had broken my mirror.
He also informed me to not to worry, that he/they would take care of everything including ordering as well as installing a new mirror. I've called the Store Manager/Paul on several occasions telling me that I would have to wait until that indivdual got paid before he could order my mirror and now it's Dec. 17, 2019 and my vehicle still isn't repared.

Respectfully Yours,

Mr. H. Mack

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Update by Hazle Mack
Dec 17, 2019 12:12 pm EST

Broken Passenger Mirror

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M
10:57 pm EDT

Car Toys bad service

Visited earlier in the day to check some prices. Said I would come back before closing and was told they closed at 8pm. Got there at 7:20 PM to get a new stereo with bluetooth because it's an absolute must for my work. Doors and gates were locked with no one in sight. Online it says you guys are open until 8pm. Been loyal customer since I was 18 years old. No use in posting a closing time if it is inaccurate. I will no longer be bringing you my business. Stereo King or Best Buy it is.

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A
7:28 pm EDT

Car Toys intoxalock (this store as a service center)

This store is my assigned location for my INTOXALOCK ( interlock device ) for routine issues and service. On October 5 I came to have the device calibrated . They switched out my hand held for no reason and didn't even inform me. Up until that day I had no problems. Since that service on October 5th I have been stranded in different locations 14 times! Today it took me 2 1/2 hours to get my device to work INTOXALOCK phoned this location and time hey said they could swap it out. I get here and they swap the hand helds but the new one was broke. I went in and the manager said well I don't now what to tell you! I told him I needed to go back to work so he says that he has an associate that is going to pick up parts from another location and then I told him to just give me back the one that I had at least I could at least mess with it make it work he told me that he was not allowed to do that because I handheld is not registered to me anymore meanwhile I'm on my lunch. I'm a manager of a store I know the example you have to set and you can't enforce something that you're not doing yourself in the workplace as an example. I left I walked home I came back at 4:50 3 hours after and I go inside and the manager asked the kid did he grab the handheld the kid says he forgot it so then they asked do you want us to go get it for you I said yes I need to go back to work I come outside to sit in my car because that's all I can do, can't start my car and I look over and the kid is still sitting there in the car talking on his cell phone like there's no sense of urgency for me at all after I've stated I need to get back to work this location is not busy at all not today anyway they are all just moseying around I go back inside and I asked the manager to come outside I said look at the urgency that your employees have, as the employee iswalking back up to the back door and not going to get the handheld that I need to be able to leave. As I sit in my car waiting to go back to work. the manager looks at me and tells me I'm doing you a favor so you might want to stop! Hold up I paid for the service and it sucks that I paid for [censored]y service on top of that. the manager whated be to start to get rude and disrespectful and no matter if I was being upset or not as the manager he should be able to hold his composure and know how to use his conflict resolution skill but he has none he went back inside I don't even know this guy's name because he don't even have a name tag highly disappointed as I'm stranded in your parking lot cuz the manager is refusing to help me.

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S
4:50 pm EDT

Car Toys auto detailing

My daughter bought me a auto detailing interior package for $99.00 for mother's day. I went on May 24, 2019 to get my jeep detailed. I was supposed to pick it up in 3 hours but I couldn't pick it up than but I picked it up right before car toys closed. They gave me my keys and I left. No one came to see if I liked the detail job. When I inspected it the next day my driver seat mat was not clean but vacuumed, behind the drivers seat the rug still had rug powder on it and the back hatch trim was not clean. Very disappointed for the amount of money my daughter spent. Disappointed customer Shannon Hall [protected]

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L
8:16 pm EDT

Car Toys stereo with rear cam/ dvd player

My husband and I purchased a stereo system ($1200) in 2015. From day one we were having problems. The map NEVER worked properly and other problems. I went back to the store multiple times and they'd mess with the map and camera and say they fixed it but it wouldn't be. Yesterday, I was taking the kids to school and it just turned off completely in the middle of driving. I went to the store again. And they said they'd look at it but they were busy so it would be a while before they could look at it. 10 minutes after we walked to a store, the tech called and said it's just not working anymore and we'd have to buy a new one.

Alyssa
[protected]

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N
4:05 pm EST

Car Toys messed up wiring and noise, resulting in loss of profit on my end.

Hello, and Merry Christmas. I have done business with the Ft. Collins Car Toys. The system I have recieved is great, however, the technician that worked on my car has done something to my wires to, resulting in a contant beeping as if the door is open (but it's not), and my dome light keeps flickering. Ive taken it in 4 times and the same issue arises. Keep note that I am on a "lease" with the system, and paying almost two grand total for a new stereo, speakers, and subs. The noise was not happening before the new system was put in, but the technician who installed it and the manager are both saying there is nothing they can do about it, even though this issue started AFTER the fact. This is resulting in a loss of my profits, due to the fact that I do business with Lyft, and I can not have this issue going on during my fares. My name is Nicholas Sanchez. My email is sancheznicholas.[protected]@gmail.com, and my number is [protected]. Thank you.

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J
5:32 pm EDT

Car Toys service of october 16, 2018 salem, oregon on lancaster dr

10-16-18 complaint of poor service

In December 2017, my Wife purchased a Kenwood Stereo for my S-10. I was unable to get the vehicle into Salem, Oregon Store.

On October 16, 2018 I was able to get the vehicle into the store. Prior to traveling from my home to the store I called the store to see if they had time to install the stereo. I received a very rude sales person saying that the stereo was purchased as a self install. I told the sales person that was not right as my wife purchased it with the understanding it was to be installed. He began to instruct me as to what I needed to purchase and pay for the installation. I drove to the store and again was told I needed to buy installation kit and pay for installation. I had put the copy of the receipt that my wife had received in the box with the stereo. A store manager came out and said he needed to "credit" my account to show I had paid for the installation. He said they took the money because I had not come in for the install. I was unaware of this action.
After he "credited" my account a installer came out and went over my car for any electrical issues. He then advised it would take a couple of hours. I walked to a place to wait. Before I left he asked for my phone number for the use of any issues that came about. Within a couple of hours the tech. called and advised my vehicle was ready, however a microphone was missing but the vehicle was ready for me to pick up. Upon arrival at the store, I was again told that the microphone was missing and that the stereo is a hands free stereo for use with my cell phone. That is why my Wife bought the radio because of the "hands free" feature. (this is also required in Oregon to use your cell phone) I was asked to sign a form indicating, I was satisfied with the product and installation. I told the sales person that I had not even observed the finish product so I would not sign the form. The Salesperson walked to my vehicle with me. I turned on the radio and it worked. When I asked about the microphone the Salesperson informed me that it was required to use the hands free cell phone feature. He as the microphone was sold with the stereo however it appeared it was not in the box. We went back inside and I was again told the microphone was sold with the stereo. (the store manager indicated that I had removed the microphone) I knew nothing about a microphone being required. The store manager said the microphone would cost me $20.00. He then came back and said it would cost another $30.00 for installation. A total of $50.00. I stated, I could not believe that this missing part was not brought to my attention at the time of installation. I was going to purchase the missing microphone, however when I was told it cost another $30.00 to install it I objected the extra cost as the Tech. should have called me when he noticed the part was missing.
After the obvious attempt to charge more of the missing part, I also brought to the Store Manager the attempt to get me to pay for installation again because the computer showed that it was purchased as a "self install". I brought to the Managers attention that if I had installed it my self the store would have kept the money and not notified me of the money being taking from my prepaid stereo and install. His only comment was, "Well you came back". This type of actions on the part of your store is unacceptable.
I feel that you should not only install the microphone that was missing but also provide the microphone. This would make this customer happy and no other complaints would be levied at this time.
I expect a quick reply with in 48 hours by phone. [protected]. I do not accept emails. Phone calls followed by a letter indicating what you plan to do about this complaint.

Original "Agreement No. Z191446, Dated 12-21-17

Thank you for your attention to this matter and quick reply.

Jack Ashworth
608 SW First St.
Sheridan, Oregon 97378
phone [protected]

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L
4:05 pm EDT

Car Toys intoxalock device

I had an Intoxilock device installed in my car and it keeps draining my battery (new). I've taken it back to Car Toys in Salem and got it going again but it continues to drain battery. I've contacted Intoxilock many times and after holding for up to 25 minutes each time, an agent comes on and says it's an installation issue and to contact service center. When I contact Car Toys, they say we have to contact Intoxilock, and so we begin a frustrating and time consuming loop. I've lost 16 hours of work due to this problem. I contacted Anton at Salem Car Toys again today and he said to call Intoxilock and they weren't touching it without a work order but I can t get a work order due to Intoxilock not taking responsibility and Car Toys and it's associates were most friendly and helpful until after the device was installed. Anton is writing a letter that I will take to Courthouse tomorrow stating that their shop won't work stand behind their work. So I currently have no transportation to and from work. I have tried to call all the customer service numbers for you and they are either disconnected or no customer service ice options. I'm filing with the BBB and Yelp and have contacted my attorney.

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9:33 am EDT

Car Toys customer service

Monday, July 30th I visited an Aurora, Colorado Store of Car Toys, when I walk in there was a guy that walk out from the counter and asked if he could help me, I said that I would like to look at Dash Cameras, he walked over to a display and pointed out two cameras, stating that this is it, one large on and one small one, then walked away, not allowing any questions at all. I was at the store at opening, there was only myself and one other person in the store, this guy I considered very rude, by not explaining what the cameras were other than small and large, and an attitude of take it or leave it.
This is the second time I have been to this store and treated this way, it is my last time, I will not recommend them, visit their stores in the future.

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3:57 pm EDT

Car Toys pioneer car stereo

I purchased what I would consider being a higher end Pioneer car stereo in late 2015; to be installed after Christmas (Jan. 16). It recently began acting up and when I took it into the store we purchased it from, I was told that it was probably a bad radio, but they'd check. Ultimately I was told that it would not accept a software update and that it indeed was a bad radio. Furthermore, there was nothing they could/would do about it. I'm having a really hard time understanding how an $800 stereo can become useless after two years and there's nothing they can do about it. If I don't receive some kind of effort to make this right, I will make it my mission to let everyone in my sphere of influence know not to do business with Car Toys, a company that does not stand behind its products or even try to make it right.

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9:43 pm EST

Car Toys car detailing

The shop that fixed my car recommended that I go to cartoys to get a full detail. It was the "ultimate detail package" . Instead I picked up my car and all that was done was vacuum. There was white marks on the seats. There was still French fries on the floor the compartment had spills on it. I have a video that I took still at cartoys lot. Terrible terrible job. I could have vaccumed it myself.

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12:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Car Toys alarm install

Invoice 11087taaohv
Invoice date 11/08/17

Without naming names, I was given misinformation about my alarm install, which was scheduled for saturday 11/11/2017. I took off work, to get the alarm installed. After a thorough discussion with the salesman on 11/8/2017 about the alarm install, he failed to tell me that I needed a second ignition key. I am asking car toys to pay the cost of the key for my troubles, and reschedule my alarm install asap as a result of its negligence or intentional act while scheduling. The mistake was not informing me that I needed a second key for the 5706x, which was car toys responsibility, not the customer. Please call me, if there is any problem with my request. [protected] mr ressy. Thank you.

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4:52 pm EDT

Car Toys radio install

I took in a radio that I had purchased at car toys issaquah to be service at car toys totem lake in Kirkland. The radio continued a restart sequence, and would not work. The service department took a look at it and said that the radio had died, and I would need another one. I had the salesman walk me through new radios, and picked one that he recommended. He asked me if I would want additional items such as a new serious antenna, new phone microphone, back up camera, steering wheel controls, etc. I replied yes to all, and was quoted a price. The install was to take a few hours, and they would call me when completed.
After the afternoon passed, I called to check the progress. Having never received a call of completion, I wanted to check the progress. I was told that the truck had been completed, but there was not a call stating so. I went to car toys to pick up my truck. I went it and got my keys, and proceeded to my truck. I found that my truck was a disaster, but the radio had been installed.
However, not having time to address the condition of my truck, I left.
I discovered a few days later that my steering wheel controls were not hooked up. I called car toys and informed them. I made a appointment to have them hooked up. Upon arriving at car toys, the person handling me said he could not find my invoice. I gave him my phone number, my wife, my name, her name, and repeated all again. He said he still could not find an invoice, only a service appointment. I described the situation as to the install, and said that I can speak for them losing the invoice. He spun the computer screen around, implying that since he could not find it, I had not purchased it there. Basically say that I was lying.
Only when I went to my truck, retrieved the box, were they able to look up the invoice to see that they had filed it under a strangers name. Thus, they would service it. I reluctantly left my truck with them to be fixed.
Approximately two hours later a received a call from car toys saying that they could not install the controls with my current module, and that I would need another one. He said it would run another $110 dollars for a new module and labor. I told him that I had already negotiated both, and was quoted a price, which i paid. He said that it was not on the invoice, and therefore I would be charged. I told him i had negotiated it with the sales person, and as far as to what he put on the invoice was not my problem. In fact, the salesman didn't even put the right name on the invoice, so how could the invoice reflect correctly negotiated.
He went on to say that they had attempted to call me to tell me of this on the original day, of which I replied that was incorrect. I had no missed call, no voicemail, and further more they had the wrong personal information on the invoice, and couldn't have reach me anyhow because they didn't have my number. I told him that I expect all of the equipment that was negotiated to be installed, and will not pay any additional money. I negotiated all Items, was quoted a price, and that is what I paid. He said he will not install it.
I will never use car toys again. They will quote you a price, do lousy work, call you a lier, in return lie to you, and will then not act honorably and cover their mistakes.
I have call the corporate office to complain. after working my way through their 1980's answering system. I left a message with my complaint. I hope to hear something within their 48 hour quoted window, we will see. Please don't make the same mistake, hope this helps.

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2:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Car Toys car detailing service

We have bought a Groupon for my Wife’s Car Detailing. We dropped the car at your Store located at 12636 Totem Lake Blvd., Kirkland, WA 98034 around 10:00 am on Sunday. We were told it will be done by 5:00 pm.
We never had a call from your store at 5:00 pm. When we called at 5:00 pm, we were told the car was not ready yet.
We received a call at 7:55 pm saying the car is ready but you are closing. We could not fly to your shop and pick up the car in 2 minutes by 8:00 pm.
So we had arranged for a rental car so my wife can go to work the next day.

On Monday, we got to your store around 6:00 pm and received the car. To our surprise and disappointment, the car was the almost the same way we dropped it at your shop of cleaning. We brought this to your attention and you declined to talk to us.

See attached photos after the detailing.

We believe this is a scam and we are confident that other people had the same experience.
We are sending a copy of this complaint to Groupon as well.
We would like to get our money back in addition to the cost of one day car rental ($65).
Otherwise, we will file a formal complaint with WA State Consumer Affairs and other proper agencies.

A copy of your invoice is attached.
You can reach me at [protected].

Regards.

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11:26 am EST

Car Toys car detailing

We bought a groupon deal for $90 that car toys stated was normally $180 value. When we arrived at the Park Meadows location they said it was $45 extra per row to shampoo or steam clean seats. Seriously? Total scam and joke. Oh, and we paid to have the front seats clean. They look terrible! Thanks Car Toys for evening out the dirt rather than removing it. I paid $150 for a vacuum and wipe down! Consumer beware! It's unfortunate that Car Toys doesn't do respectful business. Maybe the CEO should do some inspections to salvage company dignity. I can't imagine that this would be acceptable to anyone's standards. The store associate said to us that they couldn't remove the dirt and the total is $135. Wow! Charging for a service that you can't perform. You lost my trust carToys! I will gladly spread the word to consumers about your lack of respect for hard working people. Provide good service for people. They deserve it. Don't advertise and charge for something you can't follow through on. I have now made it my duty to inform people about this disservice. I learned the hard way and hope that no one else has to experience this.

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4:22 pm EDT

Car Toys broken light switch

In latter September, I purchased a 2007 Chevrolet Tahoe intended to accommodate various HAM radio support functions I’m involved in. I installed a second battery along with the wires needed to mount a HAM radio under the back seat, but was leery about running the wires myself, as I’ve not had sufficient experience in doing such work. At this point I need to make it clear that I’ve used the vehicle for a few weeks, and have had ample time to make sure that pretty much everything is in good working order. On October 2nd, I went to a meeting to discuss a recent success in supporting a 100 mile marathon. Prior to the meeting, I stopped by Car Toys on SE 82nd Ave in Portland and initially talked to Parke Arnold, one of their sales people, to find out how much it would cost to have them run the wires for me. The tech explained that rather than try to run them through the firewall, and down under the center console, it would be easier and just as clean to run them along the doors. I was quoted $65.00 for labor and $6.50 for parts to complete the job, and it would take about an hour. As I live a considerable distance from the SE 82nd Ave store, I decided to go to the closer store at 12195 SW Canyon Rd in Beaverton. I drove down on October 3rd to have the installation completed. The person I talked to told me it would cost $93.00 an hour for a little over an hour to complete the job. I mentioned that I’d had a quote from the SE 82nd Ave store for $71.50 for the complete job. The salesperson seemed a little uncomfortable, and talked to an installer, then told me he would talk to the manager. We agreed on a total installation cost of $75.00. I wasn’t as comfortable with the installers at this store, as they seemed a little unsure of the time it would take, but decided to have them do it anyway as I was going to need the vehicle to provide support for another marathon. The installation seemed to go well, and later that day I completed the installation and setup of the HAM radio I purchased to install in the vehicle. The following day (Sunday) I got up early to get to my support location on time. When I arrived at my location, I went to turn the headlights off, and to my surprise, the knob had been pressed into the dash to the point where I could not easily turn the headlights off. I had to pull the knob out in order to turn it and turn the headlights off (keep in mind that the headlight switch is right next to the area where the wires would have been pulled through the firewall). As I’ve had to perform the same task several times on the previous marathon support, I know for a fact that the light switch was in good working order prior to having the wires run. I took the vehicle back to the Canyon Rd store to ask what could be done about the issue. An installation technician came out to look at it with a salesman and immediately told me that it could not possibly have been the installers as they would not have worked around the switch. I mentioned that they would have had to get under the dash right next to it in order to get the wires through. He still insisted that they could not have been responsible for the damage. I went back into the store to discuss the issue with the manager, and was told he was in the bathroom and would be available shortly. I was asked for the invoice, and provided it. The salesperson stapled the cards of the installation manager and assistant store manager to my invoice and told me that one or the other of them would call me that day (two days ago). I’ve not heard anything back, and at this point I’m not sure that I will. It would seem that the management is taking the word of the installers over me, which I don’t think is very good customer service. I will wait a few more days and see if I am contacted before trying anything. In the meantime, it would seem appropriate to publicize the facts of this case.

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1:27 pm EDT

Car Toys poor service

My awesome husband surprised me while I was out of town with a new GPS/Navigation system and backup camera for my car. It is a Pioneer with all the bells and whistles and I would highly recommend it. A friend picked up the car for us but was not given a receipt. My husband financed on a Car Toys account since the order was called in by phone and per Car Toys policy they did not accept debit cards by phone. I was so excited when I saw my new GPS and immediately started learning the system; thanking my technical school Communications instructor for forcing me to learn how to take apart motherboards. There were no instructions included with this system. I could not get the camera working. I confidently strode into Car Toys to take care of it. My initial contact included much laughter by the technicians at the fact that I could not get a camera working since one was never installed. Nothing like being the lone female amid a couple of male car mechanics laughing at the little woman. I know I made their day since much hilarity ensued on their part when I further asked for a receipt to see if we were charged for it. Before installation my husband spoke with Manager Rob, admittedly with much frustration but my loving spouse is a patient man…more so than his wife, but I digress, when he made initial contact to provide this much anticipated surprise for my birthday. I thought I was in good hands, but there was more excitement and chaos to come! After the receipt was produced (check your installation charges my friends) there was indeed no camera installed and a helpful shrug in answer to my question why we were not initially given a receipt. You cannot imagine my joy when the manager, a multi-tasking person who had the ability to help another customer while yelling across the store at me that my husband agreed to any and all charges on a Car Toys account and that putting the charges on a debit card were never discussed due to a previous account we held with Car Toys. His memory is precise and word perfect for he recalled a specific conversation from days ago with a stranger in Mississippi who did not, I repeat did not want a backup camera. Perhaps this was my husband? To my abject humility I was then subjected to a back and forth between the manager and the technician with the manager finally getting in the last word. I thoroughly enjoyed the great communication skills displayed by the staff at Car Toys. It was like being at Billy Bob Joe’s Alligator Retreat; an experience from the distant era of the 1970s but one I will never forget though I have considered having the memory erased like in Total Recall. I was at the point where I wanted to yell “Take the last word, we don’t want it but please give us a camera.” I left with a receipt in hand, no instructions, no camera, but was shown several high end ones I could buy. They happily added the camera on and gave me an appointment date. Good merchandise, great fireworks among the staff, and a front row seat to the worse customer service treatment in Colorado Springs. I sat for five whole minutes stunned in my car in front of Car Toys before I realized that as a USAF retired veteran with 25 years, a history professor, and mother of four there was something more I could do. I faced down enraged commanders, condescending second readers on my publications, stubborn students and children who did not understand the concept of throwing dump trucks off the second floor onto the head of their mother. I had to take my courage in both hands, but yes I did it. I called back and cancelled my appointment for my camera. I was too scared to go back inside.

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Car Toys Customer Reviews Overview

Car Toys is a retailer specializing in car electronics and wireless devices. They offer a variety of products including car audio and video systems, GPS navigation, and car security products. Additionally, Car Toys provides professional installation services for the electronics they sell. The company also sells a selection of mobile phones and related accessories. With a focus on enhancing the in-car experience, Car Toys aims to cater to customers looking to upgrade their vehicle's technology and connectivity features.

Car Toys In-depth Review

In summary, Car Toys offers a good range of car audio and electronics with a focus on customer service. However, there are areas where they could improve, such as providing more competitive pricing and enhancing the online shopping experience.

Website Navigation and User Experience

The Car Toys website is easy to navigate with clear categories. However, sometimes pages take time to load, which can be little frustrating.

Product Range and Selection

They have wide selection of car audio, electronics, and accessories. It's good for finding many options in one place.

Pricing and Value for Money

Prices can be bit high compared to other retailers. But sometimes they have good deals that offer value for money.

Customer Service and Support

Customer service is helpful when you can reach them. They try to solve problems, but response times can vary.

Installation and Service Quality

Installation services are professional and they make sure everything works before you leave. Quality is generally good.

Online Shopping Experience

Shopping online is convenient, but website could be more user-friendly. Checkout process is straightforward.

Warranty and Return Policy

They offer warranties on products and have a clear return policy. It's reassuring for customers.

Promotions and Discounts

They have seasonal promotions and discounts. It's worth to check their website or sign up for emails to get best deals.

Expertise and Knowledge of Staff

Staff seems knowledgeable about products. They can give good recommendations based on your needs.

Product Availability and Stock

Most items are in stock, but sometimes popular products run out. It's better to check availability before going to store.

Shipping and Delivery Options

They offer several shipping options, but delivery times can be long. Free shipping is available for certain orders.

Customer Reviews and Testimonials

There are mixed reviews online. Some customers are very happy, while others had less positive experiences.

After-Sales Support and Services

After-sales support is available, but effectiveness can depend on the issue. They try to help with any problems after purchase.

Payment Options and Security

They offer various payment options and the website is secure. It's safe to make transactions on their site.

Accessibility and Store Locations

Stores are located in several states, but not everywhere. If you live near one, it's convenient to visit in person.

Other headings like Community Engagement and Social Responsibility, Environmental and Sustainability Practices, Brand Reputation and Industry Standing, Comparison with Competitors, and In-Store Shopping Experience are not covered due to lack of specific information or because they are not applicable in this context.

How to file a complaint about Car Toys?

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1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Car Toys in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Car Toys. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Car Toys on ComplaintsBoard.com.

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Website

www.cartoys.com

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