Car Service City
reviews and complaints

The A.M. shift attendant at the Shell location in West Bloomfield, MI, at the corner of Orchard Lake Rd. and Middlebelt Rd. is extremely rude and so unprofessional! I know that in the last year, there has been multiple complaints filed against her (Nadine) by me, and by so many others. It baffles me that she still is employed by Shell! When I say "multiple complaints" I'm talking about over 50+ complaints... just on her alone. I've seen her use foul language to costumers and also refuse service to some costumers because that costumer filed a complaint against her. I have no idea how she got the A.M. shift... She is BY FAR not a morning person! She will give you dirty looks, roll her eyes, and mumble things under her breathe if you ask her for something out of her reach (her job). I refuse to shop or buy anything from this Shell until this matter is taken care of. This saddens me because I've been a loyal costumer of this location for years. I have no problem driving a mile out of my way to Mobil, where I know I will get top notch service.
Sincerely
Saddened Costumer

My name is Clifford, Email: [protected]@yahoo.com. cellphone number [protected]

I'm a very disappointed and angry (if not more) client who happily brought his car for full service on the 6th of April 2016 which took three days after I was told it would take a few hours

Besides, i have encountered more of the unpleasant service in this branch(Meadodale)

1. When I came to get my car, one of my wheels was exchanged with a bantam's, which was not even the same size as mine

2. After my car was returned and declared well done, I got stuck of CV joint breakage which was never diagnosed to be a problem and had never been a problem to me, I pay my money to fix it and drive on

3. In a few hours, an alternator belt that they claimed to be new, is torn so I got stuck again late in the evening with passengers that had paid for this transportation

I'm losing my business, losing trust at my work. I kept on going there unnecessarily. i went there on Saturday when i should be home (Mpumalanga) for funeral tats the most reason I took my car to get ready for the long distance. when i get there on Saturday i was told they still waiting for new belt from supplier, i waited there until 12:00 PM. when their supplier comes the lady told me they brought wrong belt for my car and the manager requested the mechanic to put my old belt which was diagnosed to be wrong. My Car was better before i took it to CAR SERVICE CITY . My R3700 Gone yet my car is in Bad Condition.

I don't even know what to expect from my car now. It's been serviced to its worst

Concerned client

I gave my car to Car Service City on the 26/07/2012 for a service and advised by Chris(manager) that my timing chain needs to be replaced as it was making a noise. I asked for the car back that Friday as I was leaving for Durban. The guys did their best and gave me the car back that Friday. Once I had the car back, I noticed the following: tyres extremely low, oil leaks all over the engine, my front light was not working, the Idle kept on going low and cutting off and most importantly the timing chain still was making the noise although replaced. Gave the car back on the 02/08/2012 and was advised by Chris that we need to change the rollers for the chain and the tensioner. Ordered the parts from Mazda and supplied to them on the 07/08/2012. They took a long time to put all together but once inserting all the parts, Chris confirmed that 2 of the valves was damaged/broken by them. I was NOT impressed but they ordered the part with their cost, once they inserted the 2 x valves, Chris confirmed that they damaged a spark plug and again, they ordered one to replace. After all of this, they put all the parts together and there was a knocking noise from the engine, the chain had stopped that loud noise. After a week of trying to establish the noise, they came to conclusion that the tensioner I supplied was faulty so I went and replaced at Mazda direct and gave me a replacement part. They inserted and the noise was still there. So the tensioner was not faulty. Then came to another conclusion that they need to insert a thicker oil which again did not take the noise away. They came to another conclusion that the OIL chain and tensioner is faulty and they ordered the parts and replaced, but that noise is still there. I had a fit and asked them to take the car directly to Mazda because it is obvious that they are not capable if solving the problem with assumption after assumption. This has already been 4 weeks that I am not with a car. They took the car to Basil Mazda (Edenvale) on the 07/09/2012. I have been in contact with Basil since then and they advised that they require more diagnosis to be done and there is more hours that is required and waiting for Car Service City to provide feedback. I called Chris to find out and he said that he is going there now to find out but he was already there in the morning and is speaking lies upon lies to me. THIS IS THE SERVICE you get from them. I have to always call them to get feedback and NEVER the other way around until I make a noise. Basil confirmed that there is a wiring problem and that is why the car does not idle to well, this car never had the problem before I gave it to Car Service City. There is a clear indication that these guys are not doing a good job and keeps on making these mistakes and stuffing UP my good car. I NEED HELP PLEASE. I am begging someone out there to assist with this. That is my family car and I cannot even take my 9 month old baby anywhere. I had to cancel my trips to Durban 3 times already. This is the Biggest mistake I made by giving them my car and trying to save cost.

my car was serviced at car service city illovo, brakes that were promised never got done, because a 'mistake was made, electrical wasn't checked, had to beg to get the labor for the brakes not installed to be taken off the bill, the car broke down a day later, after taking it in again and promised it was fixed, the manager took me for a test drive t show it was fixed and it broke down again! after being without my business vehicle for 4 days, finally they manage to fix it

then told me to pay again after a whopping 4600.00 already paid, I took my car, made a comoaint with head office, finally the owner Grant got back to me and told me arrogantly that I was like a thief stealing a loaf of bread from pick n pay, after requesting feedback to my compliant, the 'feedback I received was a legal letter of demand!

never once has anybody from head office apologised or even tried to make amends for the shocking service, the only reply was an accusatory arrogant e mail from legal,

this is a company that truly deserves to go out of business, with over 50 complaints this year alone on another complaints forum and also unsatisfied customers at their branch at any time, I'm their life span is limited

please be aware the this company DOES NOT care about paying customers

i have been to car Service City Modderfontein a Numerous of times to replace what should of been done correctly the first time, there seems to be more wrong with it now than before i took my car in.
my service was not completed as it states oil filter replacement, but DID NOT get replaced now im sitting with water in my oil filter.
i do not appreciate the service at all. had a problem with my car cutting out took it back now it cuts out more than before. my car is overheating and will probably just decide to stop running due to the poor service. Something needs to be done

I sent a complaint to this website on Wednesday, today is Friday and no one has called me instead I am the one who has been phoning. I requested to have a meeting with the owner Grant Brady as I was adviced by the Car Association, Rudi the Sandton Branch Manage does not have his contact details - How can a manager in charge of a branch not have his bosses contact details? I am surely being taken for a ride here.