Car Rental Republic
reviews and complaints

I made the mistake to rent a car from Right car as well but problem is I ended up cancelling the reservation and I assume they would refund me the amount I payed. Now they are saying o agreed to the terms and conditions, to which I don't ever recalling agreeing and therefore the right to keep my money! I'm so upset and wish I had done more research before making my reservation.

My name is Kyle Frawley. I rented a car from you in Cyprus for 5 days and had insurance for both cyprus and turkey. The whole thing seems horrible from the start. I am allergic to cigarette smoke and your office was full of smoke to where I couldn't even breathe in the office. The employees smoked non stop and had a whole glass full if cigarette buds. Surely you have some kind of procedure for not smoking in the offIce. My car was not ready upon arrival. I had to wait an hoUr. my car was not cleaned nor I specter upon arrival from another customer. I was give a paper to do an inspection and I did do it marking all scratches. This scratch was on the bu oer. The suspension was horrible and complained about by the previous renter of the car. It is u safe for renters. I showed up to the office at 930 and no one was there when I wanted to return the car I had no phone and a police officer called the office. The police officer told me it was closed and no one answered. I had no choice but to leave it at the airport parking lot. I received a text later saying q00 euros would be charges and I was charged 8 eurps for as they say a scratch thag according to my records was already there, this needs to fixed especially since I have text fro your employees saying 150 euros would be charged Maximums

I contact the police. Everyone don´t getting back the deposit should contact the police like I did. Because of the problems they had in the past time they must know that they can´t pay back the deposit, also the deposit is to seperate from the money of the company and not to use it for the company. This is serious fraud. Go to your police station equal if France, Spain or anywhere. Police scotland said your police had to send the incident report to " contactus@scotland.pnn.police.uk " . I spoke to police scotland and say said to do this. They will investigate against right cars Glasgow because of serious fraud. I hope many people will do like I.

We are in the same position, not sure what to do if they have gone into liquidation. I've emailed the complaints address and their phone lines are now just ringing out. Very worrying. I will now speak to my bank to see what they can do to help.

Same here, I received the liquidation email as well this week. I'm not strong in law, but the chance I see my money back is probably very close to 0% right?

We have the same experience, the deposit don´t returned. We rent in August 2014.Today I reported to scotland.police and also wrote to right cars that I reported to police, 2 minutes later I get this e-mail by rhight cars UK

Dear Mr XXXX
Right Cars Vehicle Rental Ltd are unfortunately in a position to inform all customers that have been provided car rental services at Glasgow airport, that its franchise operator Tessa Consultancy Ltd T/a Right Cars, a separate legal entity to Right Cars Vehicle Rental Ltd, have ceased trading and have applied for voluntary liquidation.

I think what this was planned. Catch the money and then voluntary liquidation. I think Right Cars UK had to pay the outstanding deposit because they know about the problems for more than a year and don´t stop it. This is serious fraud!

Dear People,

I have just had the same experience in June 2014 as that detailed above. Wrong size of car then endless emails and complaints trying to resolve the missing deposit. I finally have it resolved 2 months on, I ended up contacting my bank as I paid on credit card so you can hold the bank jointly responsible. I have also contacted and detailed my experience and complaint to Scottish Tourist Board, Renfrewshire Trading Standards and BBC. The more we stand together and raise issues like this then hopefully someone in trading standards will take action.

July 2014 and Right Cars are still at it . £350 missing. I've yet to see the accusation of damage but so far they are being true to form from all the previous posts - everything happens fine except the deposit refund and then they just ignore you (hoping some - and some will ) forget /go away. Starting with trading standards today .

The same thing happened to us. We hired a car 26 June 2014 left back 30 June refuelled and undamaged, still no refund of the £350 debited from my card. When I e-mailed I was told the refund had been authorised that was a month ago and still no sign of it. We are from Spain. I will try to get the money back following your advice.

Like many others out there I was also subjected to the misery of having to really hassle these rogues into giving me my £350 deposit back but it did work, here's what I did:
* Speak to somebody on the phone in the first instance to raise your concerns if refund is overdue (usually Kirsty).
* Hassle them twice a day via e-mail chasing up your refund.
* Make an official complaint via e-mail to customerservices@right-cars.com within 28 days of returning the car (as their website instructs) & demand a satisfactory outcome within 14 days.
* Keep chasing twice daily expressing your frustrations & requesting to know when you'll get your money back & what the delay is. You'll most likely be told they're waiting on a transaction receipt from accounts but even if you get this question its relevance as it'll most likely not show a time or date of transaction or give an authorization No.
* Speak to your bank, my bank were happy to act on my behalf once I'd sent copies of all correspondence in the post (as it happened I'd got my refund before the bank had to act).
* 2 days before your 14 day deadline approaches remind them that you'll be seeking legal advise if the situation isn't resolved by then (whilst still chasing twice daily).
* Hey Presto - the morning of the deadline my money had been refunded.

This worked for me, hope it can help some of you.

P.S. I'll NEVER use this company again and would advise the same to the rest of humanity!

xmanchai
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]alamo.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number [protected] in the subject line. We look forward to hearing from you.
Respectfully,
Carol
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Alamo Rent A Car

I booked a car from this company and was charged a one way drop off fee of $350 Canadian. When I got to the car hire firm, I was told I would need to pay another $750 for a one way drop off. They told me I should not of paid car rental republic as this was only charged at the rental company when picking the car up. I have been trying for 5 months to get a refund from Carrentalrepublic and still nothing. I will keep trying :( NEVER AGAIN

Rented a vehicle though these jokers online in Mexico for only one day thankfully. Total amount read $72.10 Canadian for the day including fees and taxes. When I got my credit card statement they had charged additional charges and an extra fees which brought charge up to over $110.00 CDN...for one days rental! My credit card company is reversing all charges as all who use them should.

I totally agree, i booked a car for my trip to ireland recently for a week which was supposed to cost me $120 aud for the week which ended up being around 567 aud, due to the unforseen fees. I was charged $80 by auto europe, 103 car rental republic and 490 from budget ireland. I had booked gps and extra insurance but when i went to budget ireland i was charged again for the same things. I am currently trying to get my refund but finding this a long process. My advice would be to go direct with the car hire company and you will avoid all these dodgy fees good luck

I also booked via carrentalrepublic only the site I was booking from was calgary airport. I noted the hidden fee in the confirmation e-mail and immediately cancelled the reservation and called my credit company. Carrentalrepublic had alread made an $81 charge, which was higher than the fee. There was an additiona. 1.9% credit card surcharge. Be warry. Watch carefully. It the website says carrentalrepulic go somewhere else.

Dear Gerald F

Thank you for your review. I am sorry to hear that you found your experience to be unfavourable after booking through our website. As we do not have your booking information, I am unable to say for certain what these charges relate to. If you could please send an email to kate@carrentalrepublic.com detailing these extra charges and your booking number. I will look into this on your behalf.

Kind Regards
Kate
Customer Services Representative
Car Rental Republic