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Car Rental Republic / Double charge of prepaid deposit

FL, United States Review updated:

RE: CARRENTALREPUBLIC.NET booking IM6717744

I have reserved a Alamo car rental via CARRENTALREPUBLIC.NET. It charges US$8.10 in the contract for prepaid and will be detected from the whole contract amount but it doesn't. In fact, It actually charges $8.26 on my credit card dated 2013-03-13.

When I picked up a car at Alamo at Orlando International airport, the prepaid amount does not show up in Alamo's system and the Alamo reps requested me to contact CARRENTALREPUBLIC.NET for refund.

I have provide proof to CARRENTALREPUBLIC.NET but they refund for refund the double charge.

I can be reach by vincent.de.[protected]@gmail.com.

Thank you,
Vincent Wong

Xm
Apr 23, 2013
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Comments

  •   Apr 24, 2013

    xmanchai
    We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]alamo.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
    When emailing, please list Reference Number 130424-000571 in the subject line. We look forward to hearing from you.
    Respectfully,
    Carol
    Social Media
    Alamo Rent A Car

    0 Votes

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