Car Insurance / Bad Customer Service
They are a joke! I met like 6 different people in less than 6 months in that agency (the one on Central Ave, Riverside). #1: their treatment is awful, office manager is always in bad mood as well as agents, however they always complain about their manager in front of customers. 2#:they never have a good answer for any question we can have, they offer you something, they said they are helping you "saving money" and then, wait for your first bill. 3#:well, let's talk about "saving money" authorizing them taking your payments automatically from your checking account, PLEASE DON'T LET THEM DO IT! you'll be so sorry!, they will take more than they told you is gonna be, then when you call them to ask they put you on hold for ever or they just answer you in a very very bad manner.4#: when you call them for service they said is better to make an appointment for faster service, ja, ja, ja, be ready to wait for at least 2 hours before someone comes and tells you, you have to pay over $200 on that day, if not, they won't deal with you.5#: if you call for any complain they just say they don't know who helped you before, that person doesn't work there anymore, they can't do anything for you, well if before that the agent doesn't hang up the phone on you, put you on hold for ever or just doesn't let you talk. AND MY MAIN REASON FOR COMPLAINING IS THEY SENT US A CANCELLATION NOTICE AND THEY WILL CHARGE US FOR CANCELLATION FEE BECAUSE THEY JUST REALIZED MY CAR PICTURES, PICTURES THEY TOOK LAST YEAR, ARE NOT CLEAR. IT'S NOT MY FAULT THE AGENT TOOK A BAD PIC AND THEY JUST NOTICED IT 4 MONTHS AFTER! WHAT A JOKE! NOW I HAVE TO PAY THEM FOR CANCELLATION FEE!
THEY ARE JUST NOT PROFESSIONAL, THIS COMPANY SHOULD AT LEAST TRAIN THEIR AGENTS BEFORE SITTING THEM IN A DESK WITHOUT HAVING ANY IDEA ABOUT WHAT THEY ARE THERE FOR!!!
I KNOW I'M NOT THE ONLY ONE, WHEN I WAS THERE LAST TIME, I SAW CUSTOMER SO FRUSTRATED LEAVING THE OFFICE AND TELLING ME YOU BETTER GO HOME, THEY ARE A MESS!!! I AGREE NOW! DON'T WASTE YOUR TIME GOING TO THEM, THEY WON'T HELP YOU AND FRUSTRATE YOU :(
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