The Car Doctor of Orem
reviews and complaints

I took my Chevrolet Suburban to Car Doctor to have my brakes inspected because they were making a slight squeaking noise. I dropped it off about 11 am and my husband followed me and drove me home. By 4:30 we realized they had not called us to we went up there. Their sign said they were closing at 5:00, so I suspect they were just going to close with my truck still there.

When we arrived, we waited 45 minutes in the waiting area. I guess they stay late when they think they're going to make $3, 300 off someone.

They finally called us back to the "back office" where they proceed to tell us that we need FOUR (4)new BRAKE PADS and ROTERS. Then they told us it would be $1, 100. (we just had the front brakes replaced 10k miles earlier). When we told him that, he just blamed it on the repair shop we had gone to, and told us they were crooks.

So, although I fully believed him, we were not comfortable with the cost, and did not feel comfortable that Friday evening for them to proceed with the work. We told him, no thanks, maybe we will be in touch. Thank goodness!

Then as we are leaving, he says, oh there's something I forgot to tell you. Your front axle seals are leaking. That's going to involve "dropping the whole pumpkin" so that cost will be $2, 200. I said, "In addition to the $1, 100 for the brakes?" He says, "Yes, and you may as well do both at the same time and save money on the labor."

Took my car to my dad the following week, and had his mechanic check it out. No seals leaking; 85% of brake pad remaining on front, roters are perfectly fine; rear brake pads were about 80% down and would pass inspection in December, but since he already had the vehicle, we decided to go ahead and have them done. I think we were just so elated that we had not paid $1, 100 !

Our total cost for this maintenance/repair was $205 !

...for a total cost savings of $3, 095.

His name was PETE and he is a CROOK !

DO NOT TAKE YOUR VEHICLE THERE.

Eddie from the Orem car doctor is amazing! He was very professional and fixed my car quickly! Then after the car was in an accident, he was very quick to fix it. Thank you Eddie! There is nothing I needed that he could not do

Took my car in for state inspection. Instead of passing or rejecting the car they enumerated $1, 900 in repairs and told me I had to do them "if I ever wanted to pass VA state inspection."

Took it to another inspector. It passed without a single repair being done. Filed a complaint with the VA state police.

An inspection is an up or down thing. They can pass or reject you. It's inappropriate to leave you sitting while they come up with repairs for you if you didn't ask them to. Coming up with fictional repairs and trying to convince somebody they're necessary, however, takes it to the next level of criminal. Using a state inspection as a vehicle for this sort of criminality goes even further.

$1, 200 in repairs they said I needed were to the "power steering." I drive a 1995 Honda Civic DX. It has never had power steering. They also claimed I needed my front alignment done. I had just had my front alignment done.

Stay away. They are dishonest.

I disagree, The Car Doctor of Orem has always treated me very well. I have never had any trouble and I always recieve a fair price. The owner is very honest and is very customer minded.

THEY LIE! THEY CHEAT! THEY WILL SCREW YOU OVER! We bought a car from The Car Doctor and were lied to about everything! We paid them at least twice a month to keep our car for weeks at a time to fix it only to bring it right back with same or different problems. They charged awful everything! 5 months later the car died for life! NEVER BUY! NEVER USE! NEVER GO TO CAR DOCTORS!