I recently submitted a request for information on the buy-back option for Canada. I started there since this is where I purchased my car. I received a reply from Patrick Butler, the General Manager. His first email was short and rude, which caught me by surprise. A one liner wrongfully accusing me. I thought he must have misread my email and apologized. He took the opportunity to attack me again! I just wanted to know how buy-back works!!! I thought maybe he had a bad day and asked him if we could start over, but he remained a true "donkey"! He refused to reply to ANY of my questions and ended our dealings with rude, unwarranted comments and "No need, you can deal with another dealership!" Must be bad times in the Car business!
If only I would have known!!! I would NEVER had bought my car at CAR CANADA!