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Captain D's
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www.captainds.com
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1.4 603 Reviews

Captain D's Complaints Summary

60 Resolved
542 Unresolved
Our verdict: With Captain D's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Captain D's reviews & complaints 603

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A
9:23 am EDT

Captain D's manager

I will never ever want to work for captain ds after my experience. Your bossier store has the worse manger ever. She talks restless to her employees in front of customers, she has made two of her employees cry in front of customers, she is always on her phone in her car smoking cigarettes. She is always finding a reason to leave the job and stay gone for hours and get mad when her employees aak for mike or robbie number so they can call on her, she has let her employees work in an extremely hot building when the air not working she will wait till her other mgr come in so she can call the folks to fix it, her daughter is always stealing hours, ahe always comes in with her mom and clock in with her when her shifts is not started yet. She has made one employee quit and they disn not know he evwn quit. He quit becauae everyday he came to work ahe would talk about him n sat he stinks in font of the workers and customers. She is the most unprofessional manger I have ever met. Im writing my concern because somebody needs to know what ia going on. But I am also taking legal matters as well because of what she did to me. I hope yall have a better way of giving jobs to folks that talk to they employees restless because the way she doing things and not letting the employees talk to someone higher then her is not right.

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9:01 pm EDT
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Captain D's manager at the corinth store

My granddaughter went to work there and has been working about 3 weeks the acting manager on 7/1/17 night called her a fat [censor] and told her she was worthless she came home after 8 hours of work without even a break crying I told her she will not go back no one should talk to any one like that the night before he hallowed at her and they heard it in the lobby .
If you have managers like that you will never keep a staff. The other lady told her to overlook it he was just that way that cannot be overlooked and shouldn't be. She would have gave a 2 weeks notice when she got ready to leave but not now she will not go back. The manager name is Mr Zack and her name is Gwendolyn Cummings. I hope you can look into this for the other workers sake.
Sincerely Gwen Bascomb her Foster mother

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5:10 pm EDT

Captain D's customer service & the manager lisa skyland in thomaston, ga

First of all tho was the worst customer service with employees and the manager. I had a $20 gift card, after the drive person finally got our order right, which added an extra meal, but was so frustrated with trying to place the order I just told them to leave it. So i gab the cashier the $20 gift card, which total was $22.19, and was going to debit the $2.19. The cashier gives the card back n says there is only $2.19 on it. I told her I had never used the card, she called the manager over n the manager says there is only $2.19 on it. Still stunned she asks if it has been used I tell her no she says well I can't help what's on it. So I told them to Cancel the order, an left. When I was almost home I called the gift card number an entered the card number an it said my balance was $20.00. So I decide to turn around and go all the way back to captain D's. This time I go inside, an tell them I had come an had to cancel my order, but that i had called and checked the balance on in th card and there was $20 on it. The manager stood there and was arguing with me about it. So i finally ask her will she just check it, she still argued with me, so I said so this card is no good. That's when she gets the card n goes to check the balance an tells me the balance is $20.00, just as I already knew it was. So they just give me back the food they had cooked earlier the first time I ordered. That was also not right since I had slaw and it was warm. This was the worst experience i have ever had with fast food, and I will probably not ever visit tho store again. Because the manager was the rudest, she was taking the ladies order behind me was talking to her like a 5 yr old child. I could not believe the way the manager was treating people. So is this what Captain D's is supposed to be like. I myself have over 10 years experience in fast food business, and have never encountered this type of customer service.

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12:07 am EDT

Captain D's ultimate seafood platter

I always have a problem at this captain d's#3513 in birmingham, alabama on centerpoint pkwy. I stopped there today on my way home from work. I ordered the ultimate seafood platter $8.99, cheesecake with topping. I asked that everything be cooked fresh! Only to get home and it was horrible! Fries were old and hard and dark brown. I could not chew them. The popcorn shrimp were just as dark and hard. The meal was disgusting. That was a wasted $12.73. Every time I go I have to take my food back. It really upsets me after working a 10 hour shift when I get home I don't want to leave back out to take food back. This store is the worst!

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8:11 pm EDT

Captain D's food

The food at Captain D's in Montgomery, Alabama (Chantilly) is the worst ever. I will never go to this restaurant again. The fish is cooked in very old grease. The vegetables (corn) are old and not fit to be eaten. The establishment needs to be closed. I will be calling the Montgomery Department of Public Health asking them to inspect this restaurant.

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11:35 pm EDT

Captain D's customer service

I was at one of your locations at Merchant Dr in Knoxville Tan. I ordered a lot of food and one of the employees lost my debit card! I ordered the food, paid for it. Then I decided to order some more food and I gave my debit card (a second time) to the cashier to pay with it and she never gave me my debit card back!
I assumed she forgot so I went ahead and told her and she simply denied. However, her and other employees tried to look for it but never found it!

Also they did not tell me they didn't find it, they just moved on to the next customer.(I guess trying to hide from the embarrassing situation). I stood there for good amount of time until I asked the cashier lady "Did you find my debit card" and she said "no".
This is the worst customer service I've ever seen.
It shocked the most that they didn't even apologize. They were careless and unprofessional.
Later on the same day I did call the store and asked to speak to the manager and he also didn't apologize, he was just making excuses.

I will never come back to this restaurant but I just it is good for you to know what kind of service your customers get

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3:57 pm EDT

Captain D's drive-thru wait time

I am currently waiting in the drive thru at your Grand location in Saint Louis Mo. trapped for 30 minutes and counting. The car I'm front of me was waiting at the order menu to love an order and cars pulled behind me and no one is taking orders. I would pull off but I'm stuck here. Like literally 30 minutes and they haven't bothered to come to the speaker to ask the customer in fromt of me for her order.

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11:05 am EDT
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Captain D's horrible customer service.!!!

I had the worst service at the Louisville Ky. Preston hwy location. The cashier was under the influence, his eyes were 89% closed. Cashier gave my food away to customers before me. When I asked how much longer my order would be, he looked at me like he had never seen me before. Cashier asked for my receipt, yet him and the other cooks asked me what I ordered 5-7 times. I was thinking that they were making my food, but they wasn't if they had to ask me what I ordered again. Workers kept pushing out other customers orders, but had me waiting for my food about 45 minutes. Never once offered me my money back when everyone else in the restaurant was saying that they should and were wrong for steadily skipping my order. Then when I called the corporate office to explain, the person I spoke with seemed pretty unconcerned.

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K
11:44 am EDT

Captain D's sanitary issue

I went to Captain D's this past Sunday 6-11-17 on Halls Ferry Road (63033 zip code) around 2-2:30pm with my wife. while waiting for our food, we noticed a mouse which came from the kitchen area. my wife went to one of the cashiers to mention what she saw, and the cashier replied- "we know". the cashier mentioned that someone left the back door open and that's probably how the mouse got in the restaurant. the mouse was running around the entrance and then ran through a crack at the cashier stand. the cashier tried to assure us that the restaurant was clean. we were told that the Eco Lab was called (don't really know what that means).

my issue and concern is that no measures were done to trap this mouse. this mouse was running around the entrance area and what would of happened if it jumped on or even bit one of the customers? both cashiers along with drive thru order taker acted as if it was not a problem.

I would like to have this looked into.

Keith Batey
[protected]

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5:20 pm EDT

Captain D's food

Went to the new store in Mcdonough, Ga hwy 81.purchased your feast pack on 6/10/17 at 16:42 the food was terrible fish had no taste, fries were not done, hush puppies to big and raw on the inside to be honest to me the employees were to busy talking and people waiting on food for it to be a new store and the price I paid I expected better. My name is Debra Higgs. 1655 South Ola Road. Locust Grove, Ga 30248. I spent $28.88. Thanks

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1:53 pm EDT
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Captain D's the service.

I have worked at Captian D's In Russellville Kentucky. And I quit because the people there are so disrespectful and don't care about the job that is assigned. The Resturant itself is a complete disaster and is very unorginazed. Very unpleasant environment. Would never go there again. The Food is good. But the way people treat you is so disrespect and ridiculous. They need to have district manager or owner to come in there and fix these problems.

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9:06 pm EDT
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Captain D's broiler

I go to GarnersFerry road Captain D's in Columbia SC. I went tonight to get Salmon. I have been going to get Salmon for the pass 4 weeks. Every time I go there I'm told the broiler is down. I have gone there on different days and times. How long should a broiler be down.The employees seem like they just there for a check. They.are slow. I'm tired of the same lie. I will find someplace else to get my salmon. I WILL NEVER GO BACK TO CAPTAIN D.

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3:44 pm EDT
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Captain D's rudeness/embarrassing

I'm sending this on behalf of someone else. This so wrong in so many ways. I feel really bad for this couple, and as far as I know there is no sign that says you can't be seated while waiting on food.

Duke and I (Betty House) eat at Captain Ds every Wed and Sunday he always gets a seat while I order due to standing in line from a former back surgery, today however I had ordered he had a booth they made him get up and gave it to someone else he moved to another booth got his catsup fork and ect waiting for me to sit down they made him move again said the table was for someone else so needless to say he was so embarrassed he told me to get my money back and I did and we left, this was so humiliating to him being s Vietnam Veteran and standing in line for three years, there was no sign saying seat reserved for first come first served we have been eating here for two years. Was we wrong or impolite to leave ?

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9:47 pm EDT
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Captain D's customer service

I eat at this restaurant often and the food is good but the customer service is very poor. I have spoken to becky the manager on several occasions about this issue and i think that she has no control over her employees. Dining in or drive- thru is the same rude, disrespectfull, unprofessional attitudes. Today 6/2/17 at 4:30. I went through drive-thru. As i was making my order i could hear a lot of chaos in the background and was put on hold twice. Once i finally pulled around to the window to pay i received quite a few stares and giggles from employees and jasmine my drive-thru server. I asked for condiments and she sucked her teeth and blowed like i was getting on her nerve. This is the same attitudes i see when dining in and as i have made this known to other friends and family, i found out they have experienced the same or similar. Please do something.

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Update by Marvin52
Jun 02, 2017 11:15 pm EDT

I got to captain d's often and the cashiers and servers are very rude, disrespectfull, and unprofessional. They don't have any training in customer relations.
I have dined in and use drive-thru and received the same or similar experience. I have also shared my experience with friends and family to find out that they to have received similar experience.

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8:40 am EDT

Captain D's bad experience

I took my daughter to eat lunch at Captain D's on Sklyand Blvd last weekend. I was very disappointed to say the least. We were dining in and they brought us our food to our table in boxes, bagged up...
My table did not have any napkins and and it was not clean. They ran out of lemons in the condiments area. The food was decent but I would've eaten all of it if I wasn't eating out of a box and without napkins and lemons.

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7:50 am EDT

Captain D's foreign objects in food

On May 1st, we purchased a seafood feast from the Five Points West location. There was what appeared to me to be a fried roach hanging over the edge of a crab shell! Upon returning to the restaurant, and asking to speak to the manager her response was "don't you know that crabs have eyes?" I know that fish have eyes too! But I don't eat eyes or bugs of any kind! Nasty and rude!

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2:19 pm EDT

Captain D's 3pc battered dipped fish

So today around 12:24pm in Athens, ga I went to your location located on Atlanta hwy to order my lunch, I ordered and left and when I got home I noticed there is hair fried onto my battered fish. I'm trying not to take further action because I could have gotten sick. I go here every other day to eat lunch because I go to school in the plaza so I am a regular customer. I have never had anything like this to happen since I been eating there

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3:22 pm EDT

Captain D's customer service

The staff working on Tuesday May [protected]@ 4pm, location 1095 Ralph David Albernathy Atlanta Ga are disrespectful and rude. They have you just sitting at the intercom. I went in, no name tags and the one of managers was straight rude at the window as well. She very young, and has No customer service. I will continue to send in and report until this Captain D's change.

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7:56 am EDT

Captain D's very old fish and veggies

05/01/2017 in Montgomery, Al. Atlanta Hwy. I purchase two (2) 2 piece southern style fish w/ 2 sides Rice (very old) Corn (to old to eat) and let me tell you it were the worth old fish i ever ate from this place. The S. style fish were very dark brown, This fish were not Southern Style fish i use to eat at C. D's. It seen the oil they cook this were very old or this fish is no good for human consumption. I will contact some one from this franchise for a refund, This is a shame how this place serve and sell this type of foods. From this day i will make sure all my foods from this is fresh and if not so long from a good customer who eat and use to enjoy with family.

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9:06 am EDT
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Captain D's uncleanliness of restaurant

The last couple times we have been to Captain D's where we live, It has been really nasty. My husband and I went there last night and it was the most disgusting place we have ever seen. We ordered our food and went and sat down and we could find one table that was clean, the walls are falling apart, you can see the sheet rock because they have wall paper stapled over it. We will not be back The service was not that great it is a bunch of young people who do not care. This location is in Knoxville Tennessee on Maynardville Highway

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Captain D's In-depth Review

Website Design and User Experience: The Captain D's website is well-designed and user-friendly. The layout is clean and easy to navigate, making it simple to find the information you need. The site also loads quickly, ensuring a smooth browsing experience.

Menu Variety and Quality: Captain D's offers a wide variety of menu options, ranging from classic seafood dishes to healthier alternatives. The quality of the food is consistently excellent, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Captain D's are reasonable and offer great value for money. The portion sizes are generous, ensuring you get a satisfying meal without breaking the bank.

Customer Service and Staff Friendliness: The customer service at Captain D's is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure a pleasant dining experience. They are knowledgeable about the menu and happy to answer any questions.

Cleanliness and Ambiance of the Restaurant: The restaurant is always clean and well-maintained. The ambiance is relaxed and inviting, making it a comfortable place to enjoy a meal with friends or family.

Speed and Efficiency of Service: The service at Captain D's is fast and efficient. Orders are taken promptly, and the food is prepared and served in a timely manner. This is especially important for those looking for a quick meal during a busy day.

Dietary Options and Special Requirements: Captain D's offers a range of dietary options to cater to various needs. They have gluten-free and vegetarian options, ensuring that everyone can find something delicious to enjoy.

Online Ordering and Delivery Services: Captain D's provides convenient online ordering and delivery services. The website is easy to use, allowing you to place your order with just a few clicks. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Programs and Discounts: Captain D's offers loyalty programs and discounts for regular customers. These programs allow you to earn rewards and receive special offers, making your dining experience even more enjoyable.

Overall Dining Experience and Recommendation: Overall, dining at Captain D's is a fantastic experience. The combination of delicious food, friendly staff, and a comfortable atmosphere makes it a great choice for seafood lovers. I highly recommend giving it a try!

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Phone number

+1 (615) 391-5461

Website

www.captainds.com

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