Captain D's reviews and complaints 1
View all 604 complaintsCaptain D's - bad service
Big food mix up in customers. The lady tried to give what she thought was mine to someone else. Then when I told her it wasn't mine either because it had been there way too long she told the cook "he said it's been here too long" with a hateful voice. I then told her to keep the money and could I have a comment card. I was told NO!. On the way to my car a lady YELLED at me that I would get my food. I told her to keep the money and then when I was at my car she YELLED again and gave me my money back. I will NEVER ho there again.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Restaurant: 300 e 5th n st. Summerville,sc 3/30/24 16;05 . NO HUSH PUPPIES. Deluxe seafood platter.
I went to drive thru order a deluxe seafood platter got home later after discovery it’s chicken instead of fish. I try calling the store but no answer. I was very disappointed because I wanted fish. How can we resolve this. Store 3308 order # 0103 date purchase 01/07/2024 17:38 try call them last night 01/07/2024
I got a 4 piece fish dinner from the Captain D's in Lugoff through the drive thru when I got and started eating it. The fish tasted like dirty water. I called the restaurant the manager only said they changed the fish they are now serving. Never an appology or offer a replacement.
I ordered online through the app. & was charged twice for our food. our order was $36.29 & they put it in 2 X $36.29 . I called the store & was told they could do nothing about it. This took place on Sunday @ 3:00pm.
My contact # is [protected]
Debbie Rogers
Hi I visited your store your store here in Norfolk on Newtown 10/30/23 afternoon with one of your coupons for 4.99 lunch special and was told they could not honor it because it is corporate only which is up in Richmond so why are we getting them down here I usually at least once or twice a week
I failed to get hushpuppies on one order and did not get fries on the other order. I did not catch it till I got home. The guy that took my order keyed it in correctly but it was not filled correctly. No fries and no hushpuppies. This was on 10/28/2023 at 17:34 .Register #3 Store 3279 order 0177
Ordered kids shrimp meal and the shrimp was bad.if I hadn't smelled it .it would have made me sick.returned it to counter and they did nothing and turned there nose up like I had done something wrong this was oct2 2023 in Fitzgerald ga around 6pm.i spent over $20on this meal it it was awful
No drugs alcohol or sexual behavior should be permitted at Captain D's especially 3 hours with management every day before store even opens. It's been over a year. This behavior affects workers and customers and shouldn't be happening
The fries and okra was very soggy. The fish was cold and the shrimp and corn was left out of my order
I ordered at the Laurel Mississippi place I live in Waynesboro Mississippi Wich is half an hour away no shrimp no hot sauce no lemon great service but wrong meal I ordered the family supreme